Ulkopuoli

Arvostelut: Euston Square Hotel

3 out of 5
Euston Square Hotel
152-156 North Gower Street, London, England

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 312 kautta 918 arvostelua" "
Arvosana 8 - Hyvä. 354 kautta 918 arvostelua" "
Arvosana 6 - OK. 156 kautta 918 arvostelua" "
Arvosana 4 - Huono. 62 kautta 918 arvostelua" "
Arvosana 2 - Hirveä. 34 kautta 918 arvostelua" "

8,6/10

Siisteys

8,4/10

Henkilökunta ja palvelu

7,6/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

7,8/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä lokakuussa 2022
The Guest Experience Team vastasi 21.11.2022
Dear guest, Thank you for your review, we appreciate you sharing your experience. We are very happy that you enjoyed your stay.We hope to welcome you back for another great stay in future. Best regards, The Guest Experience Team

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Perushotelli Eustonin aseman vieressä
Huone oli melko pieni, mutta riittävä pariksi yöksi kahdelle hengelle. Sijainti aivan Eustonin aseman vieressä. Henkilökunta oli avuliasta.
Yöpyi 2 yötä elokuussa 2019
Melis vastasi 19.10.2019
Dear Valued Guest, Thank you for choosing to be our guest, and thank you too for sharing your feedback. Our rooms are indeed compact, yet very efficient and ideal for short city visits as they include everything you may need. I can't wait to share your comments with our Front Desk Team. We hope to see you again soon. Best wishes, Melis

2/10 Hirveä

Ian

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The check in process was incredibly poor. The lady asked for my name, spent a couple of minutes looking for my reservation then asked her colleague if she could go on her break and upped and left!! Never seen anything like it. Rooms very small and border line clean. Only stay here if you must
Yöpyi 1 yön toukokuussa 2024
The Guest Experience Team vastasi 28.5.2024
Dear Ian,We regret to hear about your recent experience at Euston Square Hotel. Our aim is to provide smooth and efficient check-ins, along with a comfortable stay in our well-maintained rooms. Your feedback is vital in helping us identify areas where we can improve.We sincerely apologise for any inconvenience caused and assure you that this is not reflective of our usual high standards of service. We hope to have the opportunity to welcome you back and provide a more positive experience.Best regards,The Guest Experience Team

6/10 OK

Isabella

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Location is good. Convenient access to train and restaurants.
Yöpyi 1 yön toukokuussa 2024
The Guest Experience Team vastasi 26.5.2024
Dear Isabella,We're delighted to hear that you found our location convenient for your needs. It's great to know that you had easy access to both the train station and nearby restaurants. At Euston Square Hotel, we aim to provide our guests with an ideally situated base from which to enjoy all that the city has to offer. We hope to welcome you back soon for another enjoyable stay.Best regards,The Guest Experience Team

8/10 Hyvä

Leonard Teck Seng

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location. Tourist friendly, especially the lift facility.
Yöpyi 1 yön toukokuussa 2024
The Guest Experience Team vastasi 26.5.2024
Dear Leonard,We're delighted to hear that you appreciated our prime location and found our facilities, including the lift, convenient. Your positive feedback is what motivates us to continuously strive for excellence. We're truly glad your stay at the Euston Square Hotel was satisfactory and we look forward to welcoming you back in the future.Best regards,The Guest Experience Team

10/10 Loistava

Jennifer

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This was the perfect hotel for us, close to Euston Square, Euston and Warren Street stations, and for Avis hire car pick up. Nice room, with a lift, plenty of space, and great staff.
Yöpyi 3 yötä toukokuussa 2024
The Guest Experience Team vastasi 26.5.2024
Dear Jennifer,We are so pleased to hear that you found our location convenient and our rooms to your liking. It's always wonderful to know that our guests had a comfortable stay and were well-accommodated. Your kind words regarding our staff are greatly appreciated as well. Their dedication to providing exceptional service is what makes our hotel stand out. We look forward to the opportunity of welcoming you back to Euston Square Hotel in the future.Best regards,The Guest Experience Team

8/10 Hyvä

Terry

Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Nice hotel. The problem was Palestinian flags all over the lobby! Keep your personal beliefs out of a business setting. As a result, we did not even try their restaurant
Yöpyi 4 yötä toukokuussa 2024
The Guest Experience Team vastasi 21.5.2024
Dear Guest,It's encouraging to hear that you found our hotel to your liking. We pride ourselves on creating a welcoming environment for all of our guests. Regarding your concern about the presence of flags in the lobby, we want to assure you that Euston Square Hotel is committed to providing a comfortable space for all guests. We strive to maintain an atmosphere that is focused solely on hospitality and service. It's a shame that you did not try our Italian restaurant.Please accept our apologies for any discomfort you may have experienced during your stay due to some flags. We hope to have another opportunity to serve you in the future and to provide you with an even better experience at our hotel.Best regards,The Guest Experience Team

10/10 Loistava

Eiji, Telford Shropshire

Matkusti kumppanin kanssa
Very convenient
Yöpyi 2 yötä toukokuussa 2024
The Guest Experience Team vastasi 21.5.2024
Dear Eiji,Your succinct feedback is appreciated. We're delighted to hear that you found our hotel's location to be convenient. At Euston Square Hotel, we aim to provide a smooth and comfortable experience, and our prime location is a part of that commitment.Your satisfaction is important to us, and we hope to welcome you back in the future.Best regards,The Guest Experience Team

10/10 Loistava

Anja

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Sehr gut, das vor Ort viele Verkehrsverbindungen sind. Das jeden Tag die Handtücher gewechselt werden und Sauberkeit war gut. Nicht gefallen, Schimmel in der Dusche und die Toilettenspülung klemmte.
Yöpyi 4 yötä huhtikuussa 2024
The Guest Experience Team vastasi 16.5.2024
Dear Anja,We are pleased to hear that you found our location convenient and appreciated the daily freshness of our towels. Your comments about the overall cleanliness of our facility are also much appreciated. However, it's concerning to hear about the issues you encountered with the bathroom. Such feedback is invaluable and helps us better understand where improvements are needed. While we cannot make specific promises about changes, your feedback has been noted and will be communicated to the relevant teams. We strive to make sure every guest has an optimal experience and your comments help us in this endeavor.We look forward to welcoming you back to Hotel Euston Square Hotel and providing you with a superior experience.Best regards,The Guest Experience Team

10/10 Loistava

Daniel

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Really great location and very comfortable stay
Yöpyi 1 yön toukokuussa 2024
The Guest Experience Team vastasi 13.5.2024
Dear Daniel,It's wonderful to hear that you found our location to be convenient and your stay comfortable. We strive to provide all our guests with an ideal experience in a welcoming environment. Your feedback reaffirms the hard work we put in every day.Should you visit us again, we look forward to welcoming you back for another great stay at Euston Square Hotel.Best regards,The Guest Experience Team

8/10 Hyvä

Brian

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good property EXCEPT for glass walls on bathroom. Really? People have to go to the bathroom. Won't stay again unless I'm alone.
Yöpyi 6 yötä huhtikuussa 2024
The Guest Experience Team vastasi 13.5.2024
Dear Brian,Your feedback regarding your recent stay at Hotel Euston Square Hotel is highly valued. The architectural choice of using opaque glass walls in our bathrooms aims to provide a modern and sleek aesthetic to our rooms. We understand, however, that this might not align with everyone's preferences. We are truly sorry to hear that this design aspect influenced your overall experience. Please note, your comfort and satisfaction are of utmost importance to us. Should you decide to give us another chance in the future, please do not hesitate to let us know if you have any specific preferences or requirements. We will do our utmost to accommodate them. Best regards,The Guest Experience Team

10/10 Loistava

Kelly

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Reasonably priced. Great transportation options and restaurants
Yöpyi 3 yötä huhtikuussa 2024
The Guest Experience Team vastasi 10.5.2024
Dear Kelly,It is heartening to hear that you found our hotel to be reasonably priced and appreciated the array of transportation options and restaurants nearby. We are indeed located in a vibrant area, offering various culinary delights and efficient connectivity, which many guests, like yourself, find convenient.Your satisfaction is our main priority, and it's wonderful to know we were able to meet your expectations.We look forward to welcoming you back to Euston Square Hotel in the future. Best regards,The Guest Experience Team

8/10 Hyvä

James

Yöpyi 1 yön huhtikuussa 2024
The Guest Experience Team vastasi 26.5.2024
Dear James,It brings us immense pleasure to know that your experience at Euston Square Hotel was marked as 'good'. Our team always strives to provide the best possible services to our esteemed guests.We sincerely hope that you remember us for your future lodging needs and we promise to deliver the same level of comfort and satisfaction.Best regards,The Guest Experience Team

8/10 Hyvä

James, Bolton

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room was a little smaller than expected & a few marks on the walls however perfect stay would easily stay here again
Yöpyi 1 yön huhtikuussa 2024
The Guest Experience Team vastasi 29.4.2024
Dear James,It's wonderful to hear that you found your stay at Euston Square Hotel to be perfect and that you'd choose us again for your future visits. We strive to provide our guests with comfortable and enjoyable experiences.We note your feedback regarding the room size and the few marks on the walls. While our room sizes vary and some are compact to provide value for the location, we will certainly keep your feedback in mind. It is our pleasure to host you and we look forward to welcoming you back in the future. Best regards,The Guest Experience Team

10/10 Loistava

Craig

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I like
Yöpyi 1 yön maaliskuussa 2024
The Guest Experience Team vastasi 8.5.2024
Dear Craig,We are thrilled to hear that you had an excellent experience at the Euston Square Hotel. Your satisfaction is our top priority and we are pleased to have met your expectations. Your positive feedback encourages us to continue striving for the highest standards of service. We look forward to having the opportunity to welcome you back on your next visit.Best regards,The Guest Experience Team

2/10 Hirveä

Kristen

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Don’t book this. Rooms are tiny, even by London standards. The one tiny table to put things in was broken and fell over. Black mold in the shower. No place to put luggage, no closet or hangers. We had to call Expedia and cancel after one night and they still charged us for three nights. Moved to another hotel it was not anything where you would want to stay.
Yöpyi 7 yötä huhtikuussa 2024
The Guest Experience Team vastasi 29.4.2024
Dear Kristen, We are truly sorry to hear that your stay did not meet your expectations. Here at Euston Square Hotel, we strive for our guests to have a comfortable and enjoyable experience. Your comments regarding the condition of the room and the cleanliness of the bathroom have been noted. We're truly sorry if this caused any inconvenience during your stay. We would also like to apologise for any misunderstanding regarding the cancellation policy. We value your feedback as we are always looking for ways to improve our services and the guest experience. We hope we can welcome you back in the future and provide a more positive experience.Best regards,The Guest Experience Team

10/10 Loistava

Thanawat, San Antonio

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2024
The Guest Experience Team vastasi 24.4.2024
Dear Thanawat,Your kind words are truly encouraging. We're thrilled to hear that your stay at Euston Square Hotel was excellent. It's our ongoing commitment to ensure the comfort and satisfaction of all our guests. Your positive feedback is a testament to our efforts and we're grateful for it. We look forward to welcoming you again in the near future.Best regards,The Guest Experience Team

10/10 Loistava

Jessica, Farmington

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is in a great location for getting around the city. There are multiple tube stations in the area to get everywhere. The staff was friendly and helpful. There are a few negatives. The hotel is located in a busy area and across the street from a hospital, which makes for a lot of noise at all hours. The bathroom is not very private from the room because there is only frosted glass around the bathroom. Also, the mattresses were not very comfortable. All in all the hotel was comfortable and well located for touring the city.
Yöpyi 5 yötä huhtikuussa 2024
The Guest Experience Team vastasi 24.4.2024
Dear Jessica,Your detailed review of Euston Square Hotel is highly appreciated. It's delightful to learn that our strategic location and friendly staff were beneficial to your experience.We acknowledge your comments about the noise and the privacy of the bathrooms. It's a delicate balance to maintain the hotel's design and the comfort of our guests, and we apologise if any aspect didn't meet your expectations. We also note your thoughts on the mattresses' comfort - we strive for our guests to have a restful stay and your feedback is important to us.Despite the mentioned issues, we're glad to know you found the hotel comfortable and well-situated for exploring the city. We hope to welcome you back for another stay at Euston Square Hotel in the future, promising to deliver an even better experience.Best regards,The Guest Experience Team

6/10 OK

Gisela

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Si vas a salir de la estación de Euston o King’s Cross está muy bien ubicado. Pero las habitaciones están muy incómodas , son diminutas y no hay ningún espacio para guardar
Yöpyi 2 yötä huhtikuussa 2024
The Guest Experience Team vastasi 24.4.2024
Dear Gisela,It's delightful to hear that you found our location to be advantageous, particularly for your travel needs. However, we are genuinely sorry to hear about your experience with our room size. Our aim at Euston Square Hotel is to ensure the comfort and satisfaction of every guest. We understand that comfort can mean different things to different people, and we strive to accommodate a variety of needs. We are sorry if we fell short in meeting your expectations in this regard.We recommend for future visits to enquire about our different room types, as some offer more space than others. We would be more than happy to assist you in finding a room that suits your needs.Thank you for sharing your experience. Your feedback helps us understand where we can make improvements. Best regards,The Guest Experience Team

6/10 OK

Mike

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Overpriced for very small rooms. The bathrooms are almost on top of the beds. No hot water in the shower in the morning. Felt more like a cell than a hotel room, looking out into a solid brick wall with very little natural light
Yöpyi 2 yötä huhtikuussa 2024
The Guest Experience Team vastasi 24.4.2024
Dear Mike,We regret to hear that your recent stay at Euston Square Hotel did not meet your expectations. It's unfortunate that some elements of your stay, such as the room size and water temperature, caused discomfort. Our hotel offers a variety of rooms sizes, tailored to meet differing guest needs and budgets. We understand the importance of a comfortable environment and we strive to ensure that each guest has an enjoyable stay. We are sorry to hear about your experience with the view from your room. We do have rooms that offer different views and we would be more than happy to assist you in selecting a room that better suits your preferences in the future.We value your feedback and will continue to strive for excellence in all areas of our hotel service.Best regards,The Guest Experience Team

8/10 Hyvä

Hayan, Doha

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Thank you. It was a nice and pleasent 2-day stay.
Yöpyi 2 yötä huhtikuussa 2024
The Guest Experience Team vastasi 24.4.2024
Dear Hayan,We are delighted to know that you found your stay at Euston Square Hotel to be pleasant and enjoyable. It is our constant endeavour to deliver high standards of service to ensure our guests have a memorable experience.We look forward to welcoming you back for more memorable stays.Best regards,The Guest Experience Team

10/10 Loistava

SHINJI

Yöpyi 2 yötä huhtikuussa 2024
The Guest Experience Team vastasi 8.5.2024
Dear SHINJI,We are thrilled to hear that you had an excellent experience at the Euston Square Hotel. Your satisfaction is our top priority and we are pleased to have met your expectations. Your positive feedback encourages us to continue striving for the highest standards of service. We look forward to having the opportunity to welcome you back on your next visit.Best regards,The Guest Experience Team

6/10 OK

Hilary

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Staff friendly and entrance area is nice. However, the rooms are very small and breakfast (which is extra) is limited. The water in the shower was not hot on either morning
Yöpyi 2 yötä huhtikuussa 2024
The Guest Experience Team vastasi 18.4.2024
Dear Hilary,Thank you for sharing your thoughts about your recent stay with us at Euston Square Hotel. We're delighted to read about your positive interactions with our staff and that you found our entrance area pleasing.Your remarks regarding our rooms' size and breakfast have been heard. It is important for us to understand our guests' experiences so we can strive to provide better services. We're sorry to hear that you found the room small and the breakfast options limited. Concerning the issue with the water temperature in the shower, we extend our sincerest apologies. We aim to provide a seamless experience for all our guests, and clearly, we missed the mark in this case.We appreciate your feedback as it helps us to understand where we can make improvements to our services. We hope to have the opportunity to welcome you back in the future when we can show you our commitment to providing a comfortable and satisfying experience.Best regards,The Guest Experience Team

6/10 OK

Awfa

Liikematkailija
very small room
Yöpyi 1 yön helmikuussa 2024
The Guest Experience Team vastasi 5.4.2024
Dear Awfa,We acknowledge your comment regarding the size of our rooms. At Hotel Euston Square, we strive to provide a range of room options to accommodate various guest preferences and requirements. While some of our guests prefer the cosiness and intimate appeal of our smaller rooms, we understand that others may require more space. Your feedback is valuable and we appreciate your perspective. It helps us understand our guests' preferences better and assists us in our continuous efforts to enhance our service.Best regards,The Guest Experience Team

10/10 Loistava

Abel

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent service, room was too small
Yöpyi 4 yötä maaliskuussa 2024
The Guest Experience Team vastasi 5.4.2024
Dear Abel,We're delighted to learn of your satisfaction regarding the service provided during your stay at Hotel Euston Square. Our team strives for excellence and your words are an encouragement to us.Regarding your feedback about the room size, our hotel features different room types to cater to varying preferences. On your next visit, it would be our pleasure to assist you in choosing a room that perfectly fits your needs.We look forward to welcoming you back in the near future.Best regards,The Guest Experience Team

6/10 OK

Ruggero

Matkusti ryhmän kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
The hotel amenities were ok, the cleaners do an amazing job, however the young receptionist from the night shift, he is just not cut for the job. He just couldn’t be bothered, he just had no interest of being there even patronising at some point. Never mentioned the vip perks, stuck us on a basement room and I have never seen a smile on his face, just rudeness and grumpiness. Completely ruined the stay. Also, during busy times there was no hot water and they wouldn’t keep the luggage after 14:00. if i knew that in advance I would have stayed in an airbnb. The room in the basement, there was no keys to open the window so for someone staying there for 3 x nights the air doesn’t even circulates. Overall, there is potential to be a nice hotel but all this minor things together do not make it a nice experience.
Yöpyi 3 yötä maaliskuussa 2024
The Guest Experience Team vastasi 5.4.2024
Dear Ruggero,Your feedback is extremely important to us, and we are genuinely sorry to hear about the inconveniences you encountered during your stay. We are committed to providing our guests with the best possible service, and it's disheartening to learn that we fell short on this occasion.Our team is comprised of dedicated professionals who strive to create a warm and welcoming environment for our guests. It's unfortunate that you did not experience this, particularly from our night receptionist. We will certainly take your comments into account as we work to improve.We also regret the issues you encountered with the hot water and luggage storage, as well as the room allocated to you. These matters will definitely be looked into.Despite these issues, it's heartening to know that you appreciated our hotel amenities and the work of our cleaners. We believe in the potential of Hotel Euston Square and are committed to making each guest's stay as comfortable and enjoyable as possible.We hope that you will consider staying with us again, so we can demonstrate our commitment to providing excellent service and accommodations.Best regards,The Guest Experience Team

8/10 Hyvä

Niall

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The location was excellent being close to both Euston and St Pancras station. Property was slightly tired and the shower took forever to heat up. Reception staff were lovely and even let me check in early, which is always appreciated after an early start.
Yöpyi 1 yön huhtikuussa 2024
The Guest Experience Team vastasi 2.4.2024
Dear Niall,Your comments regarding your recent visit to Euston Square Hotel are greatly valued. We're delighted to hear that you found our location convenient, with easy access to both Euston and St Pancras stations.Apologies for any inconvenience you experienced with the shower. Your feedback is instrumental in helping us enhance our guest experience. We're also glad to hear that our reception staff were able to make your stay more comfortable by offering an early check-in.Once again, thanks for sharing your experiences, and we hope your next visit will be even more enjoyable.Best regards,The Guest Experience Team

4/10 Huono

MARK

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Unfortunately our room backed onto the fire door. So when anyone walked through it, the door slammed shut and shook the wall our headboard was attached too. This happened frequently throughout the night. Which kept us awake. Each slam was loud and disturbing as well as the wall shaking
Yöpyi 1 yön maaliskuussa 2024
The Guest Experience Team vastasi 2.4.2024
Dear Mark, We regret to hear about your recent experience at our hotel. It is our intention to provide a peaceful and comfortable stay for all our guests, and we apologise if this was not met during your visit.Your feedback regarding the issue with the fire door is invaluable. While we cannot directly address the situation, we want to assure you that creating an environment conducive to rest is a priority for us. We understand the importance of a good night's sleep and apologise for any inconvenience caused. We hope that despite this setback, you will give us another opportunity to serve you better in the future and provide the quality experience that we strive for.Best regards,The Guest Experience Team

4/10 Huono

scott

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu
Not recommended. Took approx 30 mins to check in! Room noisy due to a rattling air con fan. Tv not working in room so ended up using a phone to watch something Bought a coffee in restaurant and got served a coffee that was expresso sized. Poor, would not visit again. Staff seemed quite cold and uninterested.
Yöpyi 1 yön maaliskuussa 2024
The Guest Experience Team vastasi 2.4.2024
Dear Scott,It is disheartening to learn that your recent stay with us did not meet your expectations. Your remarks about the lengthy check-in process and the noise emanating from the air conditioning unit in your room have been duly noted. In a similar vein, we acknowledge your observations about the television and the quality of service you received in our restaurant.Our mission is to provide a comfortable, enjoyable experience for all our guests. We deeply regret if you felt our staff did not express this adequately. Your feedback is essential as it helps us to understand where we can make improvements.We hope that you will consider giving us another opportunity to serve you better in the future. We believe that every experience at our hotel should be memorable for the right reasons.Best regards,The Guest Experience Team

10/10 Loistava

Alyssa, Pomona

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Enjoyed our three day Stay. Staff was very friendly and helpful. Hotels was very conveniently located to many metro stops/attractions. Would stay again
Yöpyi 3 yötä maaliskuussa 2024
The Guest Experience Team vastasi 2.4.2024
Dear Alyssa,It is a delight to hear that you had a pleasant stay with us. Our team at Euston Square Hotel prides itself on providing excellent service, and we're glad to learn that you found them friendly and helpful. Our location indeed offers the convenience of easy access to various attractions and metro stops, and we're pleased that this added value to your visit.It brings us great joy to know that we could provide an experience that would make you choose us again for your stay. We're looking forward to welcoming you back during your next visit.Best regards,The Guest Experience Team

2/10 Hirveä

Hemant

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
No hot water in morning
Yöpyi 1 yön maaliskuussa 2024
The Guest Experience Team vastasi 26.3.2024
Dear Hemant,We deeply regret to hear about your experience with the lack of hot water during your stay. We understand the inconvenience that this may have caused and we sincerely apologise. We strive to provide a comfortable and convenient experience for all of our guests and we will take your feedback into account. We hope to welcome you back in the future and provide a more positive experience.Best regards,The Guest Experience Team

8/10 Hyvä

Douglas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff were incredible!
Yöpyi 1 yön maaliskuussa 2024
The Guest Experience Team vastasi 26.3.2024
Dear Douglas,We're thrilled to hear such positive feedback regarding our staff. We strive to deliver excellent customer service at Euston Square Hotel, and we're glad to learn that our team made such a great impression. We look forward to welcoming you back soon.Best regards,The Guest Experience Team

4/10 Huono

Andreas

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Das Hotel liegt zwar in guter Lage, direkt neben 3 grossen Tube Stationen. Leider ist das Hotel schon sehr heruntergekommen. Laminat im Wohbereich ist so dermassen kaputt, das dieser schon notdürftig mit Nägeln befestigt werden muss. Es geht hier nicht um einen kleinen Teil, sondern um den gesamten Boden. Habe mir sogar 2 Zehen daran blutig gestoßen. Das Fenster ist undicht. Es regnet im warsten Sinn in das Zimmer. Was neben dem Bett auch für extreme Schimmelbildung sorgt. Im Bad setzten sich die Probleme leider fort. Schimmel wo man hinsieht. Auch sind die Einrichtungen stark defekt. Waschbeckenabfluss verstopft, Toilettenspülung rinnt die ganze Nacht. Eingetrocknete kleine Tierchen im oberen Fliesenbereich. Das Bett ist zwar sehr gemütlich, doch muss man nachts mit Mitbewohnern rechnen, welche beissen und oder stechen (tippe auf Bettwanzen). Im grossen und ganzen kann ich dieses Hotel nicht weiter empfehlen. Positives: das Personal ist sehr freundlich und hilfsbereit.
Yöpyi 4 yötä maaliskuussa 2024
The Guest Experience Team vastasi 18.3.2024
Dear Andreas,We deeply regret to hear about the issues you faced during your stay. It's our utmost priority to provide a comfortable environment for our guests and we apologise if this was not reflected in your experience. We are investigating the issues you mention and rest assured that we will fix any problems. It's also heartening to hear that you found our location convenient and our staff friendly and helpful. We appreciate your feedback as it helps us strive for improvement. We hope that you will give us another opportunity to serve you better in the future.Best regards,The Guest Experience Team

6/10 OK

Tina, London

Yöpyi 1 yön maaliskuussa 2024
The Guest Experience Team vastasi 9.4.2024
Dear Tina,We are sorry to hear that your experience at Euston Square Hotel was only fair. We aim to provide an exceptional experience for all of our guests. Your feedback is valuable as it helps us understand where we can make improvements. We would be grateful for the opportunity to serve you better in the future.Best regards,The Guest Experience Team

6/10 OK

Helena van

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Goed hotel als he niet veel nodig heb en er allen komt om te slapen
Yöpyi 3 yötä maaliskuussa 2024
The Guest Experience Team vastasi 18.3.2024
Dear Helena van,Thank you for sharing your feedback. We're glad to hear that you found our hotel suitable for your needs. We strive to provide a comfortable and convenient stay for all of our guests. We look forward to welcoming you back to Euston Square Hotel for another restful stay in the future.Best regards,The Guest Experience Team

8/10 Hyvä

Ryan Gibson

Hyvää: Siisteys ja henkilökunta ja palvelu
Pretty good place to stay, said they had laundry facilities on expedia however they dont. Instead they use a pickup laundry service that costs a min of 20 pounds so I used a nearby laundromat
Yöpyi 2 yötä maaliskuussa 2024
The Guest Experience Team vastasi 18.3.2024
Dear Ryan Gibson,Thank you for sharing your feedback. We are glad to hear that overall, you had a good experience staying with us. We regret any confusion regarding our laundry services and appreciate your understanding. Your feedback will help us to improve our communication regarding our amenities. We look forward to welcoming you back to Euston Square Hotel in the future.Best regards,The Guest Experience Team

8/10 Hyvä

Simon

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very convenient for Euston Station
Yöpyi 1 yön maaliskuussa 2024
The Guest Experience Team vastasi 18.3.2024
Dear Simon,Thank you for your review. We're delighted to hear that you appreciated our hotel's convenient location near Euston Station. We strive to offer our guests the best possible experience and we're glad to hear that we met your expectations. We look forward to welcoming you back to Euston Square Hotel in the future.Best regards,The Guest Experience Team

8/10 Hyvä

Jennifer

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We really enjoyed the location of this property as it is close to the Warren street line and the Euston station line making it easy to take the tube. They were able to accommodate for an early check in which was great as we arrived to London at 8am in the morning.
Yöpyi 4 yötä maaliskuussa 2024
The Guest Experience Team vastasi 18.3.2024
Dear Jennifer,We're delighted to hear that you enjoyed your stay at Euston Square Hotel and appreciated our prime location, with its easy access to the tube. We're also pleased that we could accommodate your early check-in request, as we strive to make our guests' stay as comfortable as possible. Thank you for sharing your experience with us. We look forward to welcoming you back on your next visit to London.Best regards,The Guest Experience Team

8/10 Hyvä

Tanya

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This hotel was very conviently located near Euston Station. The staff were super helpful and friendly.
Yöpyi 1 yön maaliskuussa 2024
The Guest Experience Team vastasi 18.3.2024
Dear Tanya,Thank you for your positive review. We're delighted to hear that you appreciated our convenient location and found our staff to be helpful and friendly. We strive to provide our guests with excellent service and your feedback makes all our efforts worthwhile. We look forward to welcoming you back to Euston Square Hotel in the future.Best regards,The Guest Experience Team

8/10 Hyvä

Stacey

Liikematkailija
I was not expecting to stay over another night in London however the trains were all cancelled, I was pleased to find a room available and the booking process was really smooth, the front of house staff were friendly, the reception area is really comfortable and inviting, there is a restaurant and bar area which is good, I didn’t choose to eat but did go to the bar later on into the evening to have a glass of wine, the bar staff were friendly however the choice of drinks were limited. The room was a twin room, very clean and tidy, I liked the tablet on the desk which also was the to remote, I felt a little unsafe when a customer obviously got the wrong room and tried to enter, however I could have dialled down to reception if needed. Overall a great experience, would recommend.
Yöpyi 1 yön maaliskuussa 2024
The Guest Experience Team vastasi 18.3.2024
Dear Stacey,We appreciate your kind review and are pleased to hear that you had a positive experience at the Euston Square Hotel. It's heartening to know that you found our booking process smooth and our staff friendly. We're glad that you felt comfortable in our reception area and appreciated the cleanliness of our rooms.We note your feedback regarding our drink selection at the bar and will certainly look into this. We also understand your concerns about safety and assure you we take this very seriously. Thank you for your recommendation and we hope to have the pleasure of welcoming you back in the future.Best regards,The Guest Experience Team

8/10 Hyvä

Marco Andrea, Fürth

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
.
Yöpyi 4 yötä helmikuussa 2024
The Guest Experience Team vastasi 4.3.2024
Dear Marco Andrea,Thank you for your positive rating of Euston Square Hotel. We are pleased to hear that you enjoyed your stay. We strive to provide a memorable experience for all our guests and we are glad that we could meet your expectations. We hope to welcome you back soon.Best Regards,The Guest Experience Team

8/10 Hyvä

John

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Reasonable for the price.
I stayed in room 003, and was staying as I was visiting London clients. So as a place just to sleep and shower in the morning it was fine. It however was getting a bit tired and in need of some repairs. The laminate floor had parts missing and other parts had had various repairs. The tape in the sink was loose, so you had to be careful using it. The shower drain cover was damaged, so floated away when showering. So a little tlc needed.
Yöpyi 4 yötä helmikuussa 2024
The Guest Experience Team vastasi 4.3.2024
Dear John,Thank you for taking the time to share your experience with us. We are pleased that our hotel served your basic needs during your business visit to London. We're sorry to hear about the maintenance issues you encountered in your room. Your feedback is invaluable to us and will be used constructively to enhance our facilities. We appreciate your understanding and hope to welcome you back for an improved stay.Best Regards,The Guest Experience Team

6/10 OK

Sarah

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Location was fantastic and the staff were friendly and helpful. The room was clean but felt very minimalist and not welcoming or cosy. No carpet or rugs, just hard flooring, no wardrobe just hooks on the wall, and we hated the bathroom. It was just the end section of the room, screened by one long frosted glass panel through which you could still actually see the person sitting on the toilet. Not their face but their silhouette sitting there on the toilet! Not nice! Plus the paint was peeling off the walls
Yöpyi 1 yön helmikuussa 2024
The Guest Experience Team vastasi 4.3.2024
Dear Sarah,We're glad to hear you found our location convenient and our staff friendly. However, we regret to hear that certain aspects of your stay did not meet your expectations. We appreciate your feedback regarding the room's decor and the bathroom design. We aim to provide a comfortable and private environment for our guests, and we are sorry that this was not your experience. Your feedback is valuable and will be taken into consideration as we strive to improve our guests' experiences. We hope you'll give us another opportunity to better serve you in the future.Best regards,The Guest Experience Team

10/10 Loistava

Pirjo

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön helmikuussa 2024
The Guest Experience Team vastasi 4.3.2024
Dear Pirjo,We are thrilled to hear that your experience at Euston Square Hotel was excellent. It's great to know that we were able to meet your expectations. We hope to maintain this level of service in the future. Looking forward to welcoming you back soon. Best regards,The Guest Experience Team

2/10 Hirveä

Thomas

Yöpyi 1 yön helmikuussa 2024
The Guest Experience Team vastasi 26.3.2024
Dear Thomas,We deeply regret that your experience at Euston Square Hotel was not up to your expectations. We strive to provide the highest level of service and it seems we fell short during your visit. We greatly value your feedback and will use it as we continually work to enhance our guest experience. We hope you will give us another chance to serve you better in the future.Best Regards,The Guest Experience Team

4/10 Huono

Brandon

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Didn’t enjoy
Didn’t enjoy
Yöpyi 1 yön helmikuussa 2024
The Guest Experience Team vastasi 4.3.2024
Dear Brandon,We're truly sorry to hear that your stay did not meet your expectations. Your comfort and satisfaction are our top priorities, and we regret to hear that we fell short in this instance. We would greatly appreciate it if you could provide more details about your experience, so we can better understand where we can improve. Please don't hesitate to reach out to us at your convenience. We hope for the opportunity to serve you better in the future. Best regards,The Guest Experience Team

10/10 Loistava

Craig

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
I would definitely recommend.
Fantastic trip and lovely welcome. Great room and service.
Yöpyi 2 yötä helmikuussa 2024
The Guest Experience Team vastasi 21.2.2024
Dear Craig,It's heartening to hear that you've enjoyed your stay at Euston Square Hotel, from the warm welcome to the quality of our rooms and service. We strive to provide our guests with a fantastic trip and it's wonderful to know that we have achieved that during your visit.Your positive recommendation is highly appreciated. We are looking forward to welcoming you back for another memorable stay with us.Best regards,The Guest Experience Team

10/10 Loistava

Phill

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All staff very friendly and helpful. Breakfast excellent quality and value.
Yöpyi 2 yötä helmikuussa 2024
The Guest Experience Team vastasi 21.2.2024
Dear Phill,It is heartening to read your kind words about our dedicated staff and the excellent quality of breakfast provided at Euston Square Hotel. We strive to offer our guests a memorable experience, and it brings us immense satisfaction to know that we were able to meet your expectations.Your compliment is a wonderful testament to our continued efforts to provide top-notch service. Your feedback will not only inspire our team to keep up the good work but also motivate us to strive for further excellence.We hope to have the opportunity to welcome you back for another delightful stay. Best regards,The Guest Experience Team

10/10 Loistava

Philip

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
The Guest Experience Team vastasi 21.2.2024
Dear Philip,We're thrilled that you've had an excellent experience at the Euston Square Hotel. Your satisfaction is our highest reward and we're glad to know that we've reached that goal during your stay. We firmly believe in providing our guests with high-quality services and amenities, and your feedback is a testament to that commitment.Hoping to welcome you back soon.Best regards,The Guest Experience Team

10/10 Loistava

haiyin

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very good service.room very clean.
Yöpyi 1 yön helmikuussa 2024
The Guest Experience Team vastasi 21.2.2024
Dear Halyin,It's wonderful to hear that you found our service commendable and the cleanliness of your room to your satisfaction. At Euston Square Hotel, we always strive to maintain the highest standards of cleanliness and customer service. Thank you for acknowledging our efforts.Best regards,The Guest Experience Team