Overall, unfortunately not happy with our stay. There were cleanliness issues; windows needed cleaning (inside), dusty surfaces, mould/black damp areas around window - probably due to there being a freestanding bath in the room (which was a lovely touch). However, there was a dehumidifier positioned next to window. Poor sleep due to traffic noise. No lift, so had to carry heavy suitcase up and down 2 flights of stairs. On the way downstairs on day of checkout, someone had dropped chips - could have caused someone to slip and have a nasty injury. Note pushed through door to say no breakfast available due to COVID situation. No one available to speak to on check-out, even struggled to get out of the building - all locked up (quite scarey). On trying to contact manager (as suggested on note), only able to leave voicemessage. Received text message back - still await contact. Really very poor service. Great shame - has potential to be a lovely place.