We are proud to provide our guests with a great location near LAX and love that you found it beneficial for your trip! Thanks for choosing Sheraton Gateway Los Angeles Hotel. See you next time, Dan-Henrik!

We're delighted to hear that you appreciated our convenient location and the quiet atmosphere. We apologize for the inconvenience caused by the elevator issue and are working diligently to address it. It's great to hear that our security team was able to assist though. We hope to welcome you back soon for an even better experience here at Sheraton Gateway Los Angeles Hotel.

Our team is grateful for your high rating, thank you! We hope the next time your travels bring you to the area, you’ll consider our property again.

We are glad you had a pleasant stay here at Sheraton Gateway Los Angeles Hotel. Hopefully, you will revisit soon!

Stella, it's wonderful to hear that the convenient location near the airport made your stay suitable for catching your next flight. Providing ease of travel is one of our top priorities, and we're glad it met your needs. Thank you for choosing Sheraton Gateway Los Angeles Hotel, and we hope to welcome you back whenever you need a seamless stay close to LAX.

Parisa, thank you for sharing your experience with us at Sheraton Gateway Los Angeles. It's great to know that our close proximity to the airport was beneficial for your early morning flight. Ensuring a convenient and comfortable stay for our guests, especially when traveling, is very important to us. We hope to welcome you again whenever you need a reliable and convenient place to stay near the airport.

Thank you for your feedback about your recent stay at Sheraton Gateway Los Angeles Hotel. It's wonderful to hear that you found the property to be nice and safe, as these are key priorities for our guests' comfort. Your concern about the parking situation is understood, and it's important to address how this impacts convenience. Please know that we provide Valet Parking to ease any burdens and recommend taking advantage in the future. We hope to welcome you back to win you over entirely one day soon!

Jessica, we appreciate your positive feedback! We are happy your experience was wonderful and that you chose to share your kind words. Be sure to choose Sheraton Gateway Los Angeles Hotel whenever you are in LA!

Your five-star rating means everything to us, thank you! We look forward to welcoming you back.

It's disappointing to learn that your time with us did not win you over completely. We hope you'll give us the chance to impress you on a future visit, Tim.

Thank you for your feedback regarding your recent stay at Sheraton Gateway Los Angeles Hotel. It is understood that the cost of parking can be a concern. Our goal is to provide convenient and secure parking services for a competitive rate within the area. Your input is invaluable, and efforts will be made to continue ensuring a balance that offers both convenience and value. Your comfort and satisfaction are important to us, and we hope to have the opportunity to better serve you in the future.

We regret we didn't provide you with a five-star experience, Shaba. Our team would love the opportunity to impress you on a future visit.

Thank you for sharing your special moment with Sheraton Gateway Los Angeles Hotel. It's heartwarming to know that the team could contribute to your honeymoon experience with a complimentary upgrade to an Executive Room. Providing a memorable start to your journey to Cabo is what we strive for, especially for such a joyous occasion. Congratulations on your marriage, and best wishes for a beautiful honeymoon! It’s wonderful to have been a part of your celebration, and we hope to welcome you back for more memorable moments in the future.

Jeremiah, we enjoyed reading you found Sheraton Gateway Los Angeles Hotel wonderful! Thank you for offering us your feedback. We hope you will be back in the future!

Felix, it is disappointing that we did not provide you with the exceptional stay we wish for all of our guests to have. Hopefully, we may have another chance to turn your impression of us around.

Robert, we are grateful for your impeccable review! All of us at Sheraton Gateway Los Angeles Hotel would love to welcome you back for another seamless stay!

We are proud to offer our guests the best location when going to and from LAX. Thanks for sharing how this eased your travels, Shaun. We hope you will choose Sheraton Gateway Los Angeles Hotel again!

It was a pleasure to have you as our guest, Carl, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

It's regrettable to hear about the series of issues you encountered during your stay. Experiencing low water pressure is understandably frustrating, and we apologize for the inconvenience this caused. We wanted to inform you that we tried contacting you and left a voicemail to follow up with you about your experience. We're pleased to say that the issue with the water pressure has now been resolved. Additionally, the condition of the lobby restrooms and the general upkeep are concerning, and this feedback has been taken seriously to address these areas promptly. The lack of engagement from our team regarding your stay and well-being does not meet the standards of hospitality we strive to uphold and we will be handling this with our team so this does not happen again. We also understand how disruptive it was to have maintenance issues from an adjacent room affect your rest, especially with the added challenge of airport noise. We are looking into the elevator issue to prevent future delays for our guests as well. We hope to have the opportunity to connect with you soon. We are eager to offer a more seamless and comfortable experience on your next visit, with improvements that reflect your feedback.

Knowing that our team's warmth and dedication stood out and made your experience with us memorable is truly heartwarming. Thank you for sharing your feedback, Sylvia. We hope to see you again soon here at Sheraton Gateway Los Angeles Hotel!

We are grateful for your honest feedback, Stephanie. Thank you for sharing how much you enjoyed our location as well as our sparkling clean accommodations. However, we regret you had difficulty with the shower drain as well as noise disruptions. I am happy we were able to connect over the phone, and I am glad we could rectify your concerns. Please also be aware the water drain has been fixed as to ensure no future guests are affected by this challenge. Should you have anything further to share we are always here for you. Hopefully, we will be able to welcome you back for a 10/10 experience one day soon!

Thank you, Maria, for your excellent review! We are proud we provided a perfect hospitality experience for you here at Sheraton Gateway Los Angeles Hotel. We hope you will return soon to enjoy us again!

It was a pleasure hosting you, Anne, and we are thrilled you found your accommodations sparkling clean and comfortable. Hopefully, we have enticed you to choose Sheraton Gateway Los Angeles Hotel the next time you are in the area. See you then!

Thank you for your review, Numan. We are happy you enjoyed your time at Sheraton Gateway Los Angeles. We are eager to win you over completely in the future and hope to learn a few more details about how to do so. See you next time!

We are proud our team impressed you with their warmth and dedication here at Sheraton Gateway Los Angeles Hotel. It's also rewarding to read that Costero impressed your tastebuds! We hope to welcome you back soon, James, for another outstanding experience!

We are happy you found everything pristine and comfortable, but it's concerning that the service provided by the team did not meet the same standard. We strive to ensure that all guests receive courteous and professional assistance, and it's regrettable that this was not your impression. We are addressing these issues directly with our team to ensure a more welcoming and responsive service going forward. Please know that we are eager to discuss your experience further and have reached out via email and voicemail to connect with you. We ask for a second chance to better serve you in the future, demonstrating the high standard of hospitality that is expected from our Brand.

We are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon, Peter.

We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, John!

You are correct, Hashan! Our location is ideal for our guests traveling to and from LAX and we are happy this ensured a seamless experience for you. Thank you for choosing Sheraton Gateway Los Angeles Hotel! We hope to host you again soon!

What amazing feedback, Alverto! We loved having you here at Sheraton Gateway Los Angeles Hotel and ensuring an impeccable hospitality experience. We hope we have enticed you to return in the future. See you next time!

Lovy, it’s great to hear that Michael was helpful during your stay and we are grateful you shared this. However, it is concerning to learn that the early check-in fee was a point of frustration for you and other guests. This feedback is invaluable and will be taken into consideration as we evaluate our policies to enhance guest satisfaction. We enjoy connecting with guests to learn more from them on what makes their stays enjoyable and we hope to hear more from you. Thank you for bringing this to our attention, and we hope to welcome you back under more positive circumstances as we are eager to restore your trust.

Jordan, we’re happy you enjoyed your stay! We hope you choose to stay with us again soon.

Thank you for your five-star rating, Hirofumi! We hope to be your preferred property whenever your travels bring you to the area!

Thank you for your five-stars. We look forward to your return and hope it's soon!

Kathryn, we are extremely disappointed to learn about the oversight and lack of communication regarding your arrival. We understand how tiring a long day of traveling is so knowing we disrupted your rest in any way, and worse frightened you, is truly disheartening. We take your concerns seriously and would love to connect soon to discuss your experience further in a more personal forum. We will be immediately reviewing our procedures with our team and providing training so this does not happen again. Your comfort and safety are our top priorities and we hope for the opportunity to show you this during a future visit. Thank you.

We enjoyed having you at Sheraton Gateway Los Angeles Hotel, Justin! Thank you for letting us know your stay was magnificent and that you will be choosing us again. We hope your next trip will be soon!

John, we are extremely grateful for your insights and take your concerns to heart. The areas you highlighted will be looked into immediately and resolved. This is not reflective of our standards and we apologize for letting you down. We would love to connect with you soon to hear more about your stay and work to regain your confidence. Thank you.

Receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future!

Andre, we are thankful for your honesty. It is wonderful to know your stay was pleasant, but we are eager to learn more about how to win you over entirely. We are eager to improve and provide the perfect stay you deserve. Thank you!

Receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future!

Being called the best is an incredible compliment, Julisa, and we cannot thank you enough for it! We loved hosting you at Sheraton Gateway Los Angeles Hotel and we cannot wait to share your rave review with our team. All of us hope you will return soon to enjoy us again!

It is concerning to hear that your stay did not meet your expectations, Ossama. The issues you encountered with room cleaning are certainly not up to the standard of service we strive to provide. It is regrettable that despite reaching out to customer service, your room was not attended to promptly, requiring you to directly request a housekeeper. This is far from the seamless and attentive experience we aim to deliver and we are here to listen should you want to share more details about your experience. Your feedback is critical and will be addressed with our housekeeping team to ensure that our guest service protocols are followed more diligently. We hope to have the opportunity to regain your trust and demonstrate the high level of service that you should expect from us on a future stay.

We regret that your experience did not leave you with a better impression. We hope to have another chance to restore your confidence in us.

It makes us proud to hear our pristinely perfect guest rooms ensured the utmost comfort and convenience for you, Vashtie. Thank you for your kind words. We would love to welcome you back to Sheraton Gateway Los Angeles Hotel anytime!