8/10 Hyvä
Nicole D.
15.6.2025
A wonderful experience in Lucca--but be careful about check out
This is a beautiful property and location. Our family had a wonderful time but there are two things to think about. First, for 6 people there are two bathrooms and only one stand up shower so if that works for your visit, fantastic. Otherwise you need to think about timing for the bathroom usage. Second, and the reason we gave it a 4 out of 5 stars was due to our check out. I feel compelled to share our disappointment as we were charged our entire security deposit for damages that we did not incur. We are landlords ourselves, and we pride ourselves in taking good care of the properties that we rent. Therefore, I did not take pictures of all of the rooms and the condition they were in upon arrival (we have never had to do that before), just a casual video to send to family to show them where we were staying. Thankfully the items that the owner claims were damaged by us were actually in the same "damaged" condition in the video that I took upon arrival. Despite my video demonstrating that the problems existed prior to our arrival, we have been charged the complete security deposit for things that were already stained or in the process of being repaired. So, my advice if you choose to stay here, is to take pictures of every room down to every detail at the beginning of your stay. This way hopefully you can ensure that you receive your entire security deposit back upon your departure and aren't charged for damages that are not your fault.
Nicole D.
Yöpyi 7 yötä kesäkuussa 2025