Vastaanotto

Arvostelut: Sofitel Luxembourg Europe

5 out of 5
Sofitel Luxembourg Europe
6, Rue du Fort Niedergrunewald, Quartier, Européen Nord, Plateau de Kirchberg, Luxembourg City

Arvostelut

9,2

Upea

Arvosana 10 - Loistava. 321 kautta 498 arvostelua" "
Arvosana 8 - Hyvä. 139 kautta 498 arvostelua" "
Arvosana 6 - OK. 26 kautta 498 arvostelua" "
Arvosana 4 - Huono. 8 kautta 498 arvostelua" "
Arvosana 2 - Hirveä. 4 kautta 498 arvostelua" "

9,6/10

Siisteys

9,4/10

Henkilökunta ja palvelu

9,6/10

Palvelut/mukavuudet

9,2/10

Majoituspaikan kunto ja tilat

9,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä tammikuussa 2020
Fernando López Lens vastasi 5.2.2020
Dear Guest, Thank you for taking your time and sharing with us your view of Sofitel Luxembourg Europe. We are pleased to learn that your experience was to your satisfaction. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a beautiful experience. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

6/10 OK

Tarkistettu asiakas

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Location for EU area, not for tourism
The location is outside the town and is not suitable for tourism. Stay there only if you have business in the EU area. Front desk staff was friendly. However, young and not very expert. I asked if there is a complimentary water bottle in the room and the answer was that the minibar is not included in the price. I said I am not asking about the minibar but the usual water bottle. No answer. AS it turned out, there was a water bottle in the room (and daily given another). I also asked for a quiet room and was assured it is. The second night after 11 pm I realized staying one floor up from a restaurant where they were cleaning and moving furniture. The front desk staff should know which Rooms are quiet. Room was good size, a bit funny smell. I would have liked it a bit warmer but the airconditioner did not heat the room above 20. (I prefer 21-22). Breakfast, okay for the price. However, I would like to have my fruit not in a sugary liquid (they offer the fruit in tiny bowls in a syrapy liquid). The second Morning there were several clients, not an awful lot. They did not manage it because of a lack of system. When I finally got hold of a waitress to get some tea for me and she started to go get it, her superior told her to clean the table next to me for new clients, so I didn't get my tea, it was totally forgotten... These sort of things one expects in a tourist class hotel, not with these prices.

4/10 Huono

Tarkistettu asiakas

Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Ei sovi pölystä kärsiville
Pyysin pölyttömän huoneen, mihin pyyntöön sain vastauksen, että asia järjestyy. Huoneessa oli kuitenkin runsas pölykerros pinnoilla ja ilmassa. Aamulla oli silmät turvoksissa ja hengitys tukossa. Hotelli neuvoi, että lentokentältä pääsee näppärästi hotellille bussilla 16, jonka pysäkki on "just in the front of our hotel". Ei ollut, eikä edes hotellin reception osannut puhelimitse selittää, mihin suuntaan ko. pysäkiltä pitäisi lähteä. Onneksi yhdellä kylmän yön ohikulkijalla oli Google maps, jonka avulla piilossa lymyillyt hotelli löytyi. Aamiainen oli loistava eikä 27 euron hinta tuntunut kohtuuttomalta.

6/10 OK

Kyöstäjä Karppakauste

Hyvää: Siisteys ja henkilökunta ja palvelu
warm
_temperature of the room unchangeable, all else ok

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus

10/10 Loistava

Bipinchandra

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent service and very helpful staff members.
Yöpyi 4 yötä toukokuussa 2024
OPs Manager vastasi 17.5.2024
Thank you Bipinchandra for your excellent feedback in regards to your recent stay at the Sofitel Luxembourg. It would be a pleasure welcoming you back with us soon for another Sofitel Expierence. Best regards Fernando Lopez Lens Area General Manager Sofitel Luxembourg

10/10 Loistava

Mark

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
An exceptionally nice hotel, great staff, perfect location, easy access to all. Highly recommend!
Yöpyi 2 yötä huhtikuussa 2024
OPs Manager vastasi 14.4.2024
Dear MarkThank you for your nice feedback in regards to your recent stay at the Sofitel Luxembourg Europe.We really appreciate it and shared your compliments on our staff with them.We hope having soon the pleasure of welcoming you back with us.Best regardsFernando Lopez LensArea General Manager for Sofitels in LUxembourg

10/10 Loistava

Dong

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The convenient, safe, quiet, and transportation.
Yöpyi 1 yön helmikuussa 2024
Area Manager Fernando Lopez Lens vastasi 6.2.2024
Thank you very much Dong for your kind words and your appreciation of our service in regards to your recent stay with us. We highly appreciate your feedbak.We hope having soon the pleasure of welcoming you back with us. Best regardsFernando Lopez LensArea Manager Sofitel Luxembourg

10/10 Loistava

Andrea

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä tammikuussa 2024
OPs Manager vastasi 3.2.2024
Dear Andrea,Thank you for your great rating on Expedia. We highly appreciate it. We hope having soon the pleasure of welcoming you back with us. Best regards,Fernando Lopez LensArea General Manager Sofitel Luxembourg

10/10 Loistava

Anna

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä joulukuussa 2023
OPs Manager vastasi 3.2.2024
Dear Anna,Thank you for your great rating on Expedia. We highly appreciate it. We hope having soon the pleasure of welcoming you back with us. Best regards,Fernando Lopez LensArea General Manager Sofitel Luxembourg

10/10 Loistava

Andrew

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Perfect place to stay for Luxembourg
Very pleasant and modern hotel, front desk staff excellent
Yöpyi 1 yön joulukuussa 2023
OPs Manager vastasi 3.2.2024
Dear Andrew,Thank you for your great rating on Expedia. We highly appreciate it. Especially your compliments on our front desk staff are really nice. We hope having soon the pleasure of welcoming you back with us. Best regards,Fernando Lopez LensArea General Manager Sofitel Luxembourg

10/10 Loistava

Veronique

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
OPs Manager vastasi 3.2.2024
Dear Veronique,Thank you for your great rating on Expedia. We highly appreciate it. We hope having soon the pleasure of welcoming you back with us. Best regards,Fernando Lopez LensArea General Manager Sofitel Luxembourg

10/10 Loistava

Valerie

Yöpyi 1 yön joulukuussa 2023
OPs Manager vastasi 3.2.2024
Dear Valerie,Thank you for your great rating on Expedia. We highly appreciate it. We hope having soon the pleasure of welcoming you back with us. Best regards,Fernando Lopez LensArea General Manager Sofitel Luxembourg

10/10 Loistava

Ganna

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Absolutely wonderful hotel, everything was really 5 stars level! Great rooms with new equipment, everything is modern and clean, the staff is helpful and friendly. Will definitely come back!
Yöpyi 1 yön marraskuussa 2023
Fernando López Lens vastasi 3.12.2023
Dear Madam,Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe.We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

Mikkel Skjold

Yöpyi 2 yötä marraskuussa 2023
Fernando López Lens vastasi 23.11.2023
Dear Mr. Skjold,We would like to thank you for your review following your stay at Sofitel Luxembourg Europe.We are happy to note that you spent an amazing stay with us, indeed, your satisfaction is the best reward we can receive.We hope to welcome you again in the near future for another stay even better than the previous one.Best regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

6/10 OK

David

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice place however no valet service and no bell service and difficult to park and find the property and no English speaking tv.
Yöpyi 2 yötä marraskuussa 2023
Fernando López Lens vastasi 18.11.2023
Dear Sir,First of all, we would like to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe.We are pleased that you enjoyed our hotel, however, we are very sorry to read that our valet service was not available on your arrival, as well as for the lack of English channels.We are looking forward to welcome you again in the near future for another stay even better than the previous one.Best regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

Paulina

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice & Easy
Yöpyi 1 yön syyskuussa 2023
Fernando López Lens vastasi 4.10.2023
Dear Madam,We would like to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe.We are thrilled to receive such nice comments, indeed, we do our utmost to make your stay as easy and enjoyable as possible.We are looking forward to welcome you again in the near future.Best regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

Johan

Yöpyi 2 yötä syyskuussa 2023
Fernando López Lens vastasi 4.10.2023
Cher Johan,Nous vous remercions d'avoir partagé ce commentaire à la suite de votre séjour au Sofitel Luxembourg Europe.Nous sommes enchantés de constater que vous avez passé un merveilleux moment en notre compagnie.Nous espérons vous accueillir de nouveau dans un futur proche.Cordialement,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

Erwin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It is always a pleasure to stay at the Sofitel Luxembourg. Nice staff, nice rooms and easy parking.
Yöpyi 2 yötä syyskuussa 2023
Fernando López Lens vastasi 26.9.2023
Dear Mr. Erwin,Thank you for sharing your feelings about your recent stay to Sofitel Luxembourg Europe.We are delighted to read that our rooms and quality of service lived up to your expectations.We appreciate your compliments, which give us real satisfaction.We look forward to welcoming you again to Sofitel Luxembourg Europe and thank you once again for your comment. Kind regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

Yintong

Yöpyi 5 yötä syyskuussa 2023
Fernando López Lens vastasi 26.9.2023
Dear Mr. Yintong,Thank you very much for sharing your comment with us about your recent stay to Sofitel Luxembourg Europe.We are delighted to know that your experience was a pleasant one and that our service was of the highest quality. Thank you again for your comment and we hope to welcome you back to Sofitel Luxembourg Europe.Kind regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

Erwin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Always nice to come back to Sofitel Luxembourg!
Yöpyi 1 yön syyskuussa 2023
Fernando López Lens vastasi 20.9.2023
Dear Sir,Thank you very much for sharing your comment about your recent stay to Sofitel Luxembourg Europe.We are delighted to read your comment that makes us smile.Your satisfaction fills us with joy and we hope to see you again.Kind regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

8/10 Hyvä

marine

Yöpyi 1 yön elokuussa 2023
Fernando López Lens vastasi 2.9.2023
Chère Madame,Nous vous remercions d'avoir pris le temps de répondre à notre enquête suite à votre récent séjour au Sofitel Luxembourg Europe.Nous sommes ravis que vous ayez apprécié votre séjour et nous sommes impatients de vous accueillir à nouveau au Sofitel Luxembourg Europe dans un avenir proche.Nous vous prions d'agréer, Madame, l'expression de nos salutations distinguées,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

Donna

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful hotel and rooms, extremely helpful staff. It is easy getting around Luxembourg due to the free tram very close to the hotel.
Yöpyi 2 yötä heinäkuussa 2023
Fernando López Lens vastasi 29.7.2023
Dear Madam,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

Louis ETIENNE

Yöpyi 1 yön heinäkuussa 2023
Fernando López Lens vastasi 27.7.2023
Cher Monsieur,Nous vous remercions d'avoir partagé votre récente expérience au Sofitel Luxembourg Europe.Nous sommes ravis de constater que vous avez passé un merveilleux moment en notre compagnie.Nous espérons d'ores et déjà avoir le plaisir de vous recevoir une nouvelle fois dans un futur proche.Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

Eva

Yöpyi 1 yön heinäkuussa 2023
Fernando López Lens vastasi 14.7.2023
Dear Eva,Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

8/10 Hyvä

Carlos

Yöpyi 1 yön kesäkuussa 2023
Fernando López Lens vastasi 29.6.2023
Dear Carlos,Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great hotel to stay
Great hotel for stay. Ideally located. Good connection to the (free) public transport.
Yöpyi 2 yötä kesäkuussa 2023
Fernando López Lens vastasi 20.6.2023
Dear Guest,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön toukokuussa 2023
Fernando López Lens vastasi 20.5.2023
Cher Client,Nous vous remercions d'avoir partagé avec nous votre récente expérience au Sofitel Luxembourg Europe.Nous sommes enchantés de lire que vous avez passé un très agréable moment en notre compagnie.Votre satisfaction est la plus belle récompense que notre équipe puisse recevoir.Nous espérons vous accueillir à nouveau dans un futur proche.Cordialement,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

Daniel

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice property, staff is great!
Yöpyi 3 yötä toukokuussa 2023
Fernando López Lens vastasi 20.5.2023
Dear Daniel,Thank you for sharing with us your recent experience at Sofitel Luxembourg Europe.We are delighted to read that you had a very pleasant time with us.Your satisfaction is the best reward our team can receive.We hope to welcome you again in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

Robin

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent. Great staff. Good facilities. Nice touches.
Yöpyi 2 yötä huhtikuussa 2023
Fernando López Lens vastasi 19.4.2023
Dear Sir,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

Scott

Yöpyi 1 yön helmikuussa 2023
Fernando López Lens vastasi 17.3.2023
Dear Scott,Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

Mairi

Liikematkailija
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff (particularly in the reception) were very friendly and helpful. They really went out of their way! The only downside was the breakfast with the scrambled eggs that looked like a bowl of soup - as if they weren't even cooked at all. No surprise that no one was eating them. No cooked eggs seemed to be available.
Yöpyi 2 yötä helmikuussa 2023
Fernando López Lens vastasi 25.2.2023
Dear Madam,Thank you for sharing your experience at Sofitel Luxembourg Europe.We are delighted to read that you enjoyed your stay thanks to the kindness of our staff, especially at the reception.However, we are very sorry to read that you did not appreciate the quality of the scrambled eggs.We will take the necessary measures to ensure that this does not happen again in the future.We hope to have the opportunity to welcome you again in the near future for another stay even better than the previous one.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

Elisabeth

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Super Hotel ! Tolle Lage, Tramstation direkt am Hotel! Tolles Frühstück mit allem was man sich wünscht. Die Betten sind mit extra Matratzen ausgestattet, man schläft hervorrangend darin. Extra-Punkt hierfür! Absolut empfehlenswert!
Fernando López Lens vastasi 19.12.2022
Dear Madam,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Furthermore, as you said, our bedding provides maximum comfort, in particular thanks to our overlay mattress.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

IGA

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean and solidified
Yöpyi 2 yötä lokakuussa 2022
Fernando López Lens vastasi 12.10.2022
Dear Sir,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

8/10 Hyvä

Ross

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent front desk staff
Yöpyi 2 yötä elokuussa 2022
Fernando López Lens vastasi 20.9.2022
Dear Sir,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

Erwin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Check in was great. Service and client focussed staff. The hotel noticed that it was my birthday and suprised me with a nice gift. Checking out was also great, even though it rained hotel staff supported us with bringing our luggage to our car. Overall great experience.
Yöpyi 2 yötä elokuussa 2022
Fernando López Lens vastasi 1.9.2022
Dear Sir,First of all, we would like to thank you for your comments following your stay at Sofitel Luxembourg Europe.We are happy to have had the opportunity to offer you a moment whose quality exceeded your expectations.Indeed, our teams are totally focused on the well-being of our customers because your satisfaction is the best reward we can receive.We are looking forward to welcome you again in the near future for another stay even better than the previous one.Best regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

Mark

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Recommend
Location on a new site with other hotels. Great free tram service every 5 mins to centre. Great service, no on site restaurant on Sunday but others nearby. Two of the best night’s sleep I’ve had with superior bedding.
Yöpyi 2 yötä elokuussa 2022
Fernando López Lens vastasi 26.8.2022
Dear Mark,Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg EuropeWe are delighted you enjoyed your stay with us, your satisfaction is the best reward we can receive.Indeed, we do not have a restaurant open on Sundays, but we do serve food in our Sixty Four bar, otherwise, our front office teams are always happy to recommend a restaurant.We are looking forward to warmly welcoming you again in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

Matthew

Yöpyi 1 yön elokuussa 2022
Fernando López Lens vastasi 27.8.2022
Dear Matthew, Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future.Best regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Loistava

Peter

Matkusti lemmikkien kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel is amazing. One or two electric chargers more would be a good investment ;)
Yöpyi 2 yötä elokuussa 2022
Fernando López Lens vastasi 16.8.2022
Dear Sir, Thank you for your comment regarding your stay at the Sofitel Luxembourg Europe. We are happy to read that you found our hotel amazing, indeed, your satisfaction is the greatest reward we can receive. Concerning the electric recharging stations we have just installed 3 that we share with the Novotel, we are sincerely sorry we did not install them before. We hope to welcome you again in the near future for another stay even better than the previous one. Best regards, Fernando López Lens Area Manager Sofitel Luxembourg Europe

10/10 Loistava

Donna

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Had never stayed at this property and had no idea how great it would be!! Will now look for these ever where!!
Yöpyi 1 yön heinäkuussa 2022
Fernando López Lens vastasi 24.1.2023
Dear Donna,We would like to thank you for your comment.We do not understand how it is that you received a message when you did not stay with us.However, we would be happy to welcome you and offer you a stay of the highest quality.Yours sincerely,Fernando López LensArea Manager Sofitel Luxembourg Europe

10/10 Loistava

Kamlyn

Yöpyi 1 yön heinäkuussa 2022
Fernando López Lens vastasi 2.8.2022
We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens Area Manager Sofitel Luxembourg Europe

10/10 Loistava

Lars

Yöpyi 2 yötä helmikuussa 2022
Fernando López Lens vastasi 27.2.2022
Dear Sir, We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive return. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens Area Manager Sofitel Luxembourg Europe

8/10 Hyvä

Arvid

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Luxembourg
A very nice hotel, but due to the covid restrictions the bars and restaurants closed too early at night. (room service too)
Yöpyi 1 yön helmikuussa 2022
Fernando López Lens vastasi 18.2.2022
Dear Sir, First of all, we would like to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe. We are delighted to read that you enjoyed your moment with us. Indeed, your satisfaction is the best reward that we can receive. We hope to have the please to welcome you again in the near future for another stay even better than the previous one. Kind regards, Fernando López Lens Area Manager Sofitel Luxembourg Europe

10/10 Loistava

LYDIA

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent
Yöpyi 1 yön joulukuussa 2021
Fernando López Lens vastasi 11.1.2022
Chère Lydia, Nous sommes ravis de recevoir votre retour à la suite de votre séjour dans notre hôtel et tenons à vous en remercier. Ce fut un plaisir de vous accueillir au Sofitel Luxembourg Europe, et nous espérons avoir la joie de le refaire dans un futur proche. Nous restons à votre entière disposition si nous pouvons vous aider à organiser votre prochain séjour dans notre établissement. Fernando López Lens Area Manager Sofitel Luxembourg Europe

10/10 Loistava

Kais

Yöpyi 1 yön joulukuussa 2021
Fernando López Lens vastasi 2.1.2022
Dear Kais, We would like to thank you for have taken of your time to write us this review following your stay at Sofitel Luxembourg Europe We are thrilled to note that you really enjoyed your stay with us, indeed your satisfaction is the best reward we can receive. We hope to welcome you again for another stay even better than the previous one. Warm regards, Fernando López Lens Area Manager Sofitel Luxembourg Europe

8/10 Hyvä

Jonathan

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Dit was een zeer goed verblijf
Yöpyi 1 yön joulukuussa 2021
Fernando López Lens vastasi 1.1.2022
Dear Sir, We would like to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe. We are thrilled to read that you enjoyed your moment with us because your satisfaction is the best reward that we can receive. We are looking forward to welcome you again in the near future. Best regards, Fernando López Lens Area Manager Sofitel Luxembourg Europe

10/10 Loistava

Laura

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Very good option in Luxembourg
Very good overall, amazing breakfast and dinner options. Room was very good, and spacious... We were expecting a warmer welcoming at our room (commum in 5 star hotels). Great location, just a few steps away from the tram station
Yöpyi 1 yön marraskuussa 2021
Fernando López Lens vastasi 29.11.2021
Dear Laura, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, we are sorry to read that you did not appreciate the welcome in your room. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens Area Manager Sofitel Luxembourg Europe

8/10 Hyvä

Matthew

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2021
Fernando López Lens vastasi 11.11.2021
Dear Sir, We would like to truly thank you for taking a moment out of your precious time to answer our survey. We could not be happier to receive such amazing review. It was an absolute pleasure welcoming you to Sofitel Luxembourg Europe, and we hope that we will do so once again very soon. Kind regards, Fernando López Lens Area Manager Sofitel Luxembourg Europe

10/10 Loistava

Manfred

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä lokakuussa 2021

10/10 Loistava

Peter

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön elokuussa 2021
Fernando López Lens vastasi 31.8.2021
Dear Sir, We would like to thank you for have taken of your precious time to share with us your pictures and this perfect score following your stay at Sofitel Luxembourg. We are thrilled to receive this grade, we work hard day after day to provide this irreproachable service. We hope to welcome you again in the near future for another stay even better than the previous one. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe