Recently, my wife and I spent a week at Savoy Palace Hotel in Funchal. Despite a generally pleasant experience, a few setbacks affected our stay.
Commendations go to exceptional staff members like João, Paula, Sara, Delphine, and Poonam, contributing positively to our visit. While cleaning staff excelled in room maintenance, shared spaces lacked thorough attention.
A major concern arose when reporting a safety issue with our room's shower. Inefficiency and poor communication from reception, especially Clara and Raquel, marred the resolution process, detracting from our enjoyment. Improved efficiency and transparency are needed.
Dining experiences varied; Skybar had food quality issues, breakfast was good but lacked information, and Nikkei stood out positively. Poolside hazards and incomplete refurbishments affected certain areas.
Lack of information about adjoining Savoy hotels and their facilities was a notable shortcoming. Reception staff should better communicate available facilities, enhancing guest satisfaction.
In summary, Savoy Palace Hotel offers opulence but faces service and communication lapses. Addressing these issues could elevate the guest experience, making it a more desirable destination, recommended with some caveats.