Majoituspaikan julkisivu

Arvostelut: Hard Rock Hotel Madrid

4.5 out of 5
Hard Rock Hotel Madrid
Ronda de Atocha 17, Madrid

Arvostelut

9,4

Poikkeuksellisen hyvä

Arvosana 10 - Loistava. 890 kautta 1190 arvostelua" "
Arvosana 8 - Hyvä. 203 kautta 1190 arvostelua" "
Arvosana 6 - OK. 62 kautta 1190 arvostelua" "
Arvosana 4 - Huono. 24 kautta 1190 arvostelua" "
Arvosana 2 - Hirveä. 11 kautta 1190 arvostelua" "

9,8/10

Siisteys

9,6/10

Henkilökunta ja palvelu

9,2/10

Palvelut/mukavuudet

9,6/10

Majoituspaikan kunto ja tilat

9,2/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good location
Good location close to the train station
Yöpyi 1 yön tammikuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 24.1.2024
Dear Rock Star,Thank you very much for taking the time to share with us this positive review of your stay at Hard Rock Hotel Madrid.We are glad to hear that you had such a pleasant stay. Our main goal is to ensure that all our guests leave with the feeling of having had a memorable experience and we are proud to know that we have achieved this.We look forward to welcoming you back very soon!Kind regards,Star Service

10/10 Loistava

Victoria

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is my favorite hotel in Madrid. Everything you need is just around the corner if you planned to visit museums, parks, to do shopping, watch flamenco show and enjoy city jungle vibes. The hotel is cool, there is a gym, pool, sunbeds to relax, very comfy and stylish rooms... I'm def back soon!
Yöpyi 2 yötä elokuussa 2023
Your Stay at Hard Rock Hotel Madrid vastasi 16.9.2023
Dear Victoria,We would like to thank you very much for choosing Hard Rock Hotel Madrid during your stay in the capital and for taking the time to share your impressions with us. We love to know first-hand the feelings of our guests in order to keep improving daily and to keep motivation at its peak. We really appreciate your positive comments, and we are glad that your overall experience was satisfactory. We work every day to offer services with the highest quality standards and we are delighted to discover that we are achieving this thanks to the efforts of all our staff.We would like to express our gratitude for your valuation, and we want you to know that it was a real pleasure for the whole team to have you with us, we hope to see you again very soon and make your next visit a memorable experience! All the best, Star Service.

10/10 Loistava

Kari, Helsinki

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä helmikuussa 2023

10/10 Loistava

Olli

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön maaliskuussa 2022
Your stay at Hard Rock Hotel Madrid. vastasi 5.3.2022
Dear Olli, The entire Hard Rock Hotel Madrid band would like to thank you for taking the time to share such a positive review! Our daily effort is fully rewarded through feedbacks like yours and I assure you that we are very excited to receive your rating. We would love to have the opportunity to welcome you back very soon and continue sharing unforgettable moments. All the best, Raul Palomo General Manager.

8/10 Hyvä

Teemu

Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hyvällä sijainnilla keskustan laidalla
+Huoneessa tv:ssä soundbar hyvä kuunnella musiikkia. +Sänky todella iso ja hyvä. +Kattoterassi +Sijainti -lavuaari huoneessa -ws:ssä ja suihkussa ei kunnon ovea. -siivooja ei siivonnut aina kovin hyvin
Yöpyi 8 yötä helmikuussa 2022
Your Stay at Hard Rock Hotel Madrid. vastasi 25.2.2022
Dear Teemu, Thank you very much for taking the time to share with us such a valuable opinion about your stay at Hard Rock Hotel Madrid. Although we are glad to hear that you enjoyed some of the aspects of the experience and, above all, that you were well looked after. Everyone in the band works hard to create unique moments and make you feel at home, so we are not entirely happy. Our goal is to provide you with a 10 star stay and we regret that we did not achieve this 100% on this occasion. I assure you that we take your feedback very much into account, we will do our best on your future visits to make sure that everything is perfect. Finally, I want you to know that it was a real pleasure for the whole team to have you with us, we hope to see you again very soon and make your next visit a memorable experience! All the best, Raúl Palomo. General Manager.

10/10 Loistava

Kristian

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2021
Your Stay at Hard Rock Hotel Madrid. vastasi 28.12.2021
Dear Kristian, First of all, I would like to thank you very much for taking the time to publish this positive review of your stay at Hard Rock Hotel Madrid. It is a source of pride for the whole band to know that we have lived up to your expectations in every aspect of your stay and we look forward to welcoming you back very soon! All the best, Raúl Palomo, General Manager

10/10 Loistava

Nicolas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Top
Yöpyi 4 yötä toukokuussa 2024
Su Estancia en Hard Rock Hotel Madrid vastasi 28.5.2024
Estimado Nicolas,En primer lugar, queremos agradecerle que haya escogido Hard Rock Hotel Madrid para pasar unos días en la ciudad.Toda la banda se siente muy agradecida de haber recibido tan buena puntuación. Nuestro principal objetivo es poder hacer de su estancia una experiencia memorable y nos alegra haberlo conseguido.Para nosotros ha sido todo un placer tenerle como huésped, ¡Le esperamos pronto! Atentamente,Star Service

6/10 OK

Kevin

Average in all catagories
Yöpyi 2 yötä toukokuussa 2024
Your stay at Hard Rock Hotel Madrid vastasi 28.5.2024
Dear Kevin, We appreciate your comments about your experience at Hard Rock Hotel Madrid. Your feedback is very important to us as we want to provide you with a memorable stay.We work with passion and enthusiasm to create unforgettable experiences. On the other hand, we would like to know where we can improve in orden to increase our standards.We hope to have you back soon!Yours sincerely,Star Service

6/10 OK

Kevin

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet
Unfortunately; only average in all catagories
Yöpyi 1 yön toukokuussa 2024
Your stay at Hard Rock Hotel Madrid vastasi 28.5.2024
Dear Kevin, We appreciate your comments about your experience at Hard Rock Hotel Madrid. Your feedback is very important to us as we want to provide you with a memorable stay.We work with passion and enthusiasm to create unforgettable experiences and we are happy to know that our facilities have exceeded your expectations. On the other hand, we would like to know how we could have improved your stay.We hope to have you back soon!Yours sincerely,Star Service

10/10 Loistava

Yamilis

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good hotel,easy transportation but deberia tener desayuno incluido solo eso
Yöpyi 3 yötä toukokuussa 2024
Your stay at Hard Rock Hotel Madrid vastasi 26.5.2024
Dear Yamilis,Thank you very much for choosing us and for sharing your experience at Hard Rock Hotel Madrid. We are very thankful for your amazing feedback, and we will take it into account to keep offering a high-quality service. It was a pleasure to have you with us, and we hope to see you again very soon.Kind regards,Star Service

10/10 Loistava

Alejandro

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing staff, facilities, ambiance, food, overall experience
Yöpyi 3 yötä toukokuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 23.5.2024
Dear Rock Star,Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid. We hope that you could have an enjoyable time in the city.We are happy to know that you had a pleasant stay with us and could enjoy our facilities, as well as our amazing food and the ttention from the staff. The whole team works hard to bring memorable experiences so we are happy to know that we have achieved it.It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards, Star Service.

10/10 Loistava

Jade

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
Your stay at Hard Rock Hotel Madrid vastasi 23.5.2024
Dear Rock Star,Thank you for taking your time to rate your stay at Hard Rock Hotel Madrid. We are happy to know that you had a pleasant stay with us. The whole team works hard to bring memorable experiences and we are happy to know that we have achieved it.It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards, Star Service

10/10 Loistava

Clinton

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was very helpful
Yöpyi 3 yötä toukokuussa 2024
Your stay at Hard Rock Hotel Madrid vastasi 20.5.2024
Dear Rock Star,Thank you very much for choosing Hard Rock Hotel Madrid and for taking the time to review your stay with us.The entire team works really hard to give memorable expriences, therefore we are very thankful for your amazing feedback. We will keep doing our best to offer a high-quality service, and we hope to see you again very soon for another unforgettable stay.Thank you again. Kind regards,Star Service

8/10 Hyvä

Sergio Martinez

Matkusti lemmikkien kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
El hotel debris de instalar ventanas antirruido en las habitaciones ya que la música comienza desde muy temprano. El bellboy que no recuerdo si nombre (Pablo creo que era su nombre) (era camarero y estudiaba diseño gráfico) me ayudó mucho. Gran atención por su lado
Yöpyi 1 yön huhtikuussa 2024
Su Estancia en Hard Rock Hotel Madrid vastasi 20.5.2024
Estimado Sergio,En primer lugar, queremos agradecerle que haya escogido Hard Rock Hotel Madrid para pasar unos días en la ciudad.Valoramos mucho sus comentarios y tendremos en cuenta sus sugerencias para mejorar. Fue un placer tenerle con nosotros y esperamos verle de nuevo muy pronto para otra experiencia memorable. Muchas gracias de nuevo.Atentamente,Star Service

10/10 Loistava

Katerine

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We enjoy this hotel. Staff goes above and beyond to make our stay comfortable every time. Downside is breakfast/dining options are very limited inside and around the hotel. Monica, Valdomero, Samuel, were among the team that made our stay perfect.
Yöpyi 9 yötä toukokuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 19.5.2024
Dear Katherine, Thank you for taking your time to evluate your stay at Hard Rock Hotel Madrid. We hope that you could enjoy your time in the city.We are pleased to know that our facilities, as well as our servfices. The whole band works hard to bring memorable experiences, so we are happy we were able to.On the other hand, we take note about the gastronomic options and will go to the respective department. It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards,Star Service

10/10 Loistava

Andrzej, Naples

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Susan was a wonderful host helping us each day with activities.
Yöpyi 3 yötä toukokuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 20.5.2024
Dear Andrzej,Thank you so much for choosing Hard Rock Hotel Madrid and for taking the time to share such an amazing review.We really value your feedback and your satisfaction is our greatest reward, therefre we are really pleased to rad that we managed to meet you expectations. We will keep working hard to keep our standards high. We hope to see you again soon for another memorable experience.Kind regards,Star Service

10/10 Loistava

Jason

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice place, newer and nicer than some similar priced hotels in the area.
Yöpyi 1 yön huhtikuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 16.5.2024
Dear Erica,Thank you very much for choosing us and for reviewing your experience with such a positive score. We are very pleased to read that you enjoyed the hotel's facilities and had an amazing stay. We really value your opinion and will do our best to maintain our quality standards high. We hope to see you really soon for another memorable experience.Kind regards,Star Service

10/10 Loistava

Erica

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property was great, super friendly staff. Greated with a smile when we came in and Anna at the front desk explained the area and the property and what was offered We had a wonderful breakfast every morning in the sessions restaurant and Juan happened to be there every day and every day always greeted us with a smile and good morning. It's the little things that matter sometimes. Thanks Hard Rock Madrid for a fabulous stay!
Yöpyi 6 yötä toukokuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 16.5.2024
Dear Erica,Thank you very much for choosing us and for your kind words. We are very pleased to read that you enjoyed the hotel's services and appreciated our staff's effort.Your satisfaction is our greatest reward and it motivates us to keep improving.We hope to see you really soon for another memorable experience.Kind regards,Star Service

10/10 Loistava

Eduardo

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent hotel and staff service. Walking distance to Atocha train station as well as Parque del Buen Retiro, Paseo del Prado, Botanical Gardens, and Prado Museum.
Yöpyi 3 yötä huhtikuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 16.5.2024
Dear Eduardo, Thank you very much for choosing Hard Rock Hotel Madrid to spend a few nights in the capital. We are very pleased to read you had a memorable experience and liked the hotel's facilities and location.We really value your opinion and will do our best to keep improving.Thank you again, we hope to see you again really soon. Kind regards,Star Service

10/10 Loistava

Migdalia Quiles

Hyvää: Majoituspaikan kunto ja tilat
Yöpyi 6 yötä toukokuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 16.5.2024
Dear Rock Star,Thank you for choosing Hard Rock Hotel Madrid to spend a few nights in the capital. We are extremely thankful for your score and we will keep doing our best to offer and excellent service. We hope to see you again very soon for another memorable expreince.It was a pleasure to have you with us.Kind rgeards,Star Service

8/10 Hyvä

giorgio, miami

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Muy funcional! Y moderna
Yöpyi 2 yötä toukokuussa 2024
Su Estancia en Hard Rock Hotel Madrid vastasi 21.5.2024
Estimado Giorgio,En primer lugar, queremos agradecerle que haya escogido Hard Rock Hotel Madrid para pasar unos días en la ciudad.Toda la banda se siente muy agradecida de haber recibido tan buena puntuación. Nuestro principal objetivo es poder hacer de su estancia una experiencia memorable y nos alegra haberlo conseguido.Para nosotros ha sido todo un placer tenerle como huésped, ¡Le esperamos pronto! Atentamente,Star Service

6/10 OK

Ivan

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Did not like the bathroom setup. There’s no counter or mirrors in the bathroom and the separated toilet room doesn’t have a sink. You have to come out of the shower and dress in the room.
Yöpyi 3 yötä toukokuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 25.5.2024
Dear Ivan, Thank you for taking your time to evaluate your time at Hard Rock Hotel Madrid. We hope that you could enjoy the failities as well as our services. Regarding your comments about the display of the room, we understand that the style is not of everyones liking. Do not doubt that we will take your comments into account and will be recieved to the respectivce deparment.Dispite this we hope that you could give us a asecond chance to show you our greatest standards of quality.Kind regards, Star Service.

10/10 Loistava

Niursy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
very good location and the room have the best coffee machine.
Yöpyi 4 yötä toukokuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 21.5.2024
Dear Niursy,Thank you very much for sharing with us such a positive review of your stay at Hard Rock Hotel Madrid.You don't know how happy we are to read that everything was up to your expectations and that you had a memorable experience. We like to take care of every detail to ensure that we are providing the highest quality service to all our guests, so your satisfaction is our greatest reward.We would love to see you again very soon!Yours sincerely,Star Service

10/10 Loistava

Josephine, Honolulu

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good communication and very helpful staff and very clean and safe place I love it.
Yöpyi 3 yötä huhtikuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 11.5.2024
Dear Josephine, We thank you for taking the time to review your stay with us. From Hard Rock Hotel Madrid we would like to thank you for your kind words regarding our band, the cleanliness of the facilities and the security. We are thrilled to know that you were able to enjoy your stay and that our quality standards exceeded your expectations. We look forward to welcoming you again soon! Kind Regards, Star Service

8/10 Hyvä

ajay

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice, clean and comfortable.
Yöpyi 4 yötä toukokuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 10.5.2024
Dear Mr. Ajayeoba,Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid. We hope that you were able to enjoy your time in the city.We are pleased to know that our facilities were of your liking. It was a pleasure to have you as a guest. Kind regards,Star Service

10/10 Loistava

Clare

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is all very clean and modern. Our room was gorgeous and very well appointed. The staff went above and beyond to make our stay special. The only thing we didn't love was the location but it's very handy for the main train station (Atocha) and the metro is easily accessible so it's not a problem. Thanks again to all the staff!
Yöpyi 3 yötä toukokuussa 2024
Your stay at Hard Rock Hotel Madrid vastasi 9.5.2024
Dear Clare,Thank you so much for choosing us and sharing your positive experience. The whole band is very grateful to have received such a good rating. Our main goal is to make your stay a memorable experience and we will keep working hard to offer a high-quality service. For us it has been a pleasure to have you as a guest, we look forward to seeing you soon! Yours sincerely,Star Service

10/10 Loistava

Jessica

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful hotel. Room was very nice and clean. Breakfast buffet was one of the best i’ve had. Staff was very nice and helpful.
Your Stay at Hard Rock Hotel Madrid vastasi 9.5.2024
Dear Jessica,Thank you very much for choosing us and taking the time to share your kind words.We are deligted to read that you enjoyed your room and breakfast buffet, as well as appreciating our staff's effort. We will keep working hard to offer a high-quality service. We hope to see you soon.We wish you all the best,Star Service

10/10 Loistava

David

Yöpyi 1 yön toukokuussa 2024
Su Estancia en Hard Rock Hotel Madrid vastasi 28.5.2024
Estimado David,En primer lugar, nos gustaría agradecerle el tiempo dedicado a valorar su estancia en Hard Rock Hotel Madrid. Nos alegra enormemente saber que disfrutó de su estancia con nosotros y que nuestro equipo logró cumplir con sus expectativas. Su satisfacción es nuestra mejor recompensa y nos motiva a seguir ofreciendo un servicio excepcional a todos nuestros huéspedes. Esperamos verle de nuevo muy pronto. Muchas gracias. Atentamente,Star Service

10/10 Loistava

giorgio, miami

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Moderna
Yöpyi 2 yötä toukokuussa 2024
Su Estancia en Hard Rock Hotel Madrid vastasi 9.5.2024
Estimado Giorgio,En primer lugar, queremos agradecerle que haya escogido Hard Rock Hotel Madrid para pasar unos días en la ciudad.Toda la banda se siente muy agradecida de haber recibido tan buena puntuación. Nuestro principal objetivo es poder hacer de su estancia una experiencia memorable y nos alegra haberlo conseguido.Para nosotros ha sido todo un placer tenerle como huésped, ¡Le esperamos pronto! Atentamente,Star Service

10/10 Loistava

wingchung

Yöpyi 5 yötä huhtikuussa 2024
Your Stay at Hard Rock Hotel vastasi 28.5.2024
Dear Wingchung,First of all, we would like to thank you for taking the time to review your stay at Hard Rock Hotel Madrid. The entire team is very grateful to have welcomed you, as our main goal is to make your stay a memorable experience.For us it has been a pleasure to have you as a guest, we hope to see you soon! Yours sincerely,Star Service

4/10 Huono

Ian

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I booked a Hard Rock Hotel as I always wanted to stay in one. Apart from a large sign at the restaurant entrance, you'd hardly know it was Hard Rock. We were provided with 2 tubs of milk for a two person room, any extra were charged at €0.50 each. I've never ever been charged for tubs of milk. We paid £250 per night to be charged extra for milk. The hotel was nice, but extremely over priced. The restaurant wasn't even a Hard Rock one. Very disappointed.
Yöpyi 4 yötä huhtikuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 5.5.2024
Dear Ian,We appreciate your comments about your experience at Hard Rock Hotel Madrid. Your feedback is very important to us as we want to provide you with a memorable experience. We hope you were able to enjoy our facilities and the city. On one hand, we are sorry to hear that the price did not meet your expectations, we work very hard to create unique experiences so your opinion is very important to us.On the other hand, as we inform, our restaurant is Ssions and it is an American Mediterranean fusion where you will find a selection of unique dishes. Despite this, we hope that you will give us a chance and visit us very soon.Yours sincerely,Star Service

10/10 Loistava

Jose

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
First time staying at the Hard Rock Hotel and first time in Madrid. Everyone was great, staff was friendly and helpful especially Ana Maria, she was so friendly and helpful. She helped us book a bus tour to Toledo and Segovia also helped us book a Flamenco show. She made great recommendations of restaurants and bars to check out. She always greeted us when she saw us. Great experience, I would definitely stay here again.
Yöpyi 6 yötä huhtikuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 5.5.2024
Dear Rock Star, Thank you for sharing your review with us, we are delighted to receive such a high rating. First of all, we would like to thank you for your kind words regarding our staff, in particular Ana Maria, she will be delighted to receive them! We hope you had a pleasant visit and that you enjoyed Madrid and its surroundings to the fullest. We look forward to having you visit us again very soon. Yours sincerely,Star Service

8/10 Hyvä

Carlos Alberto

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall great stay for a short trip.
Yöpyi 2 yötä huhtikuussa 2024
Your stay at Hard Rock Hotel Madrid vastasi 3.5.2024
Dear Carlos Alberto,Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid.We are pleased to know that our facilities and our services were of your liking. It was a pleasure to have you as a guest. Kind regards,Star Service

10/10 Loistava

marlon, Dania beach

Matkusti kumppanin kanssa
The hotel,the staff,the area close to Atocha station ,everything is perfect in this hotel,very clean and modern
Yöpyi 5 yötä huhtikuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 2.5.2024
Dear Marlon,Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid and giving such a positive review.We are pleased to know that you found the facilities, the staff as well as our strategic location were of your liking. It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards,Star Service.

8/10 Hyvä

Donna, Nashville

Yöpyi 4 yötä huhtikuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 20.5.2024
Dear Donna,First of all, we would like to thank you for choosing Hard Rock Hotel Madrid to spend a few days in the city.The whole band is very grateful to have received such a good rating. Our main goal is to make your stay a memorable experience and we are glad to have achieved it. For us it has been a pleasure to have you as a guest, we look forward to seeing you soon! Yours sincerely,Star Service

10/10 Loistava

Stephanie

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Love the Hardrock
Yöpyi 2 yötä huhtikuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 2.5.2024
Dear Rock Star, Thank you for taking the time to share your feedback after your stay at Hard Rock Hotel Madrid. We hope you enjoyed and were able to create unique moments during your stay in the capital, we hope to have met your Hard Rock expectations. We look forward to welcoming you. You Rock!Kind Regard, Star Service

10/10 Loistava

Noureddine

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great stay at this hotel for 1 week.
Yöpyi 6 yötä huhtikuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 2.5.2024
Dear Rock Star, Thank you for evaluating your stay at Hard Rock Hotel Madrid!We are happy to know that we were able to meet your expectations and that you had a wonderful stay with us, the whole team is very excited to know that you could enjoy our facilities and services. We look forward to your second home in Madrid. It has been a pleasure for us. Yours sincerely,Star Service

10/10 Loistava

Jordan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 2.5.2024
Dear Rock Star, First of all, we want to thank you for choosing Hard Rock Hotel Madrid to spend a few days in the city.The whole band is very grateful to have received such a good rating. Our main goal is to make your stay a memorable experience and we are delighted to have achieved it. It has been a pleasure for us to have you as a guest, we hope to see you soon! Kind Regard, Star Service

8/10 Hyvä

Bella

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 2.5.2024
Dear Rock Star, First of all, we want to thank you for choosing Hard Rock Hotel Madrid to spend a few days in the city.The whole band is very grateful to have received such a good rating. Our main goal is to make your stay a memorable experience and we are delighted to have achieved it. It has been a pleasure for us to have you as a guest, we hope to see you soon! Kind Regard, Star Service

8/10 Hyvä

Donald

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything is walkable
Yöpyi 2 yötä huhtikuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 2.5.2024
Dear Rock Star, Thank you for taking the time to share your impressions after your stay at Hard Rock Hotel Madrid. We hope to have made your stay a memorable one and that both our facilities and our location have been part of it. We look forward to welcoming you very soon!Kind Regards,Star Service

8/10 Hyvä

Stephanie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
We stayed at the hotel as part of our honeymoon trip. We splurged a little to stay at the hotel as we thought it would be a good hotel to relax at. We were a little disappointed to find out that the pool and rooftop bar are only open in summer (despite both facilities being listed on Expedia) as we had some lovely weather in late April. Regardless, we still enjoyed our stay. The room was exceptionally clean and the housekeepers were especially attentive.
Yöpyi 3 yötä huhtikuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 2.5.2024
Dear Rock Star, We would like to thank you very much for choosing Hard Rock Hotel Madrid during your stay in the capital and for having spent your time sharing your impressions with us.We greatly appreciate that our high standards of cleanliness as well as the treatment of our team has exceeded your expectations, as well as, our rooms. On the other hand, we regret that our RT60 and pool were closed during your stay because we are out of season. Despite this, we hope you can give us a second chance and that you can enjoy opening all our common areas. We are waiting for you!Kind Regards,Star Service

10/10 Loistava

Zaid, Windsor

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I really like this hotel and I really recommend to stay there!
Yöpyi 4 yötä huhtikuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 25.4.2024
Dear Rock Star,Thank you very much for sharing your experience at Hard Rock Hotel Madrid. We are very pleased to read your kind words regarding your stay with us, we hope we made you feel like an authentic rock star!It was a pleasure to welcome you and we look forward to seeing you soon. Kind regards,Star Service

8/10 Hyvä

ROSA MIRELLA

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Personal muy amable la habitación algo reducida para habitación triple
Yöpyi 3 yötä huhtikuussa 2024
Su Estancia en Hard Rock Hotel Madrid vastasi 25.4.2024
Estimada Rock Star, En primer lugar, le agradecemos que haya dedicado su valioso tiempo a valorar su estancia con nosotros. Desde Hard Rock Hotel Madrid nos alegra saber que nuestro personal ha hecho de su estancia una experiencia memorable, sus comentarios nos ayudan a mantener nuestro compromiso con ustedes. Por otro lado, lamentamos saber que la habitación no cumplió con sus expectativas en cuanto a tamaño.No obstante, deseamos que vuelva a confiar en nosotros. ¡Esperamos tenerle de vuelta pronto!Atentamente,Star Service

6/10 OK

casey

Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
The rooms were quiet, clean and we'll appointed. The bar and food staff were excellent the brunch is nice. The location is fantastic. I did feel as though at check-in we were being UP-SOLD for everything. When a manager contacted us to provide my rewards and correct the situation, I was happy, and then at check-out I was questioned and told I was wrong. All the staff are young, and perhaps need a little more training in customer service.
Yöpyi 3 yötä huhtikuussa 2024
Su Estancia en Hard Rock Hotel Madrid vastasi 21.4.2024
Estimada Rock Star,Agradecemos sus comentarios sobre su experiencia en Hard Rock Hotel Madrid. Sus comentarios son muy importantes para nosotros ya que queremos brindarle una experiencia memorable.Trabajamos con pasión e ilusión para crear experiencias inolvidables y nos alegra saber que nuestras instalaciones y ubicación han superado sus expectativas.Por otro lado, como lamentamos informarle que el ruido durante su estancia no fue de su agrado, ofrecemos eventos puntuales y lamentamos que coincidieran con su estancia.¡Esperamos tenerte de regreso pronto!Atentamente,Star Service

10/10 Loistava

Jorge

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Simplemente es excelente el servicio, el bar tiene música en vivo típico de la cadena de hoteles, muy bonito y limpio
Yöpyi 1 yön maaliskuussa 2024
Su Estancia en Hard Rock Hotel Madrid vastasi 21.4.2024
Estimada Rock Star,En primer lugar, nos gustaría darle las gracias por haber elegido Hard Rock Hotel Madrid.Toda la banda está muy agradecida de haberos recibido. No sabe lo felices que nos hace saber que ha disfrutado de nuestros servicios así como de nuestra playlist personalizada. Ha sido un placer para nosotros tenerle como invitado, ¡esperamos verle pronto!Atentamente,Star Service

2/10 Hirveä

GUSTAVO, PEMBROKE PINES

Yöpyi 1 yön huhtikuussa 2024
Su Estancia en Hard Rock Hotel Madrid vastasi 9.5.2024
Estimado Gustavo,Muchas gracias por dedicar su tiempo a compartir con nosotros su feedabck sobre su estancia en Hard Rock Hotel Madrid. Estudiamos cada reseña con detalle para seguir mejorando cada día y mantener nuestra motivación al máximo. Sentimos mucho no haber conseguido cumplir sus expectativas y nos encantaría saber más sobre los aspectos que deberíamos mejorar. Le agradeceríamos que se pusiera en contacto con nosotros para darnos más información sobre su estancia. Esperamos que nos dé otra oportunidad para brindarle una experiencia memorable.Muchas gracias.Atentamente,Star Service

10/10 Loistava

Michelle

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel was very clean and the staff was helpful
Yöpyi 4 yötä huhtikuussa 2024
Your stay at Hard Rock Hotel Madrid vastasi 20.4.2024
Dear Rock Star, Thank you very much for sharing with us such a positive review of your stay at Hard Rock Hotel Madrid. We are pleased to know that the staff as well as the facilities met your expectations. It was a pleasure to have you as a guest, we hope to see you again soon!Kind regards, Star Service

8/10 Hyvä

GREGORIO

Yöpyi 2 yötä huhtikuussa 2024
Su Estancia en Hard Rock Hotel Madrid vastasi 9.5.2024
Estimado Gregorio,En primer lugar, queremos agradecerle que haya escogido Hard Rock Hotel Madrid para pasar unos días en la ciudad.Toda la banda se siente muy agradecida de haber recibido tan buena puntuación. Nuestro principal objetivo es poder hacer de su estancia una experiencia memorable y nos alegra haberlo conseguido.Para nosotros ha sido todo un placer tenerle como huésped, ¡Le esperamos pronto! Atentamente,Star Service

6/10 OK

Roberto

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good room. Nice staff at front door. Bad and expensive food and beverage offering.
Yöpyi 2 yötä huhtikuussa 2024
Your Stay at Hard Rock Hotel Madrid vastasi 16.4.2024
Dear Roberto,Thank you for taking your time to rate your stay at Hard Rock Hotel Madrid.We are happy that our rooms, as well as the staff, met your expectations. Please do not hesitate to send us more information about your opinions about the food in our restaurant, as our priority is that you leave with a good taste in your mouth. We hope you can give us a second oportunity and visit us soon.Kind regards,Star Service

10/10 Loistava

Ricardo

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nos sorprendió gratamente el desayuno. Muy variado y de excelente calidad. Gracias
Yöpyi 1 yön huhtikuussa 2024
Su Estancia en Hard Rock Hotel Madrid vastasi 15.4.2024
Estimada Rock Star,Muchas gracias por compartir con nosotros una valoración sobre su estancia en Hard Rock Hotel Madrid tan positiva.No sabe lo felices que nos hace leer que su estancia fue de su agrado. Nos complace saber que la calidad y variedad de nuestro desayuno cumplió con sus expectativas. Para nosotros ha sido un placer tenerle como huésped, ¡esperamos verle de nuevo pronto!Atentamente,Star Service