Matkat – Mandraki

I booked around 6pm and when I got there they didn’t have a room. I was told to look elsewhere for a room and on top of that, they said they wouldn’t give me a refund because it was booked through Hotels.com! What s terrible start. Ages later they went and got the cleaner, who was probably having dinner with her family at 8pm, to ‘prepare a room for me’ which was apparently ‘locked for next season’. Appalling room condition. Very very outdated, damp walls smelled so intensely I couldn’t sleep from the smell (and I could not leave the balcony door open as I was on street level and plenty of mosquitoes too). I woke up coughing. Very old bathroom, the door was peeling, the side light wasn’t working, the emergency light outside the room was broken and flashing, which woke me up when it was still dark… I left the place absolutely exhausted. ‘You get what you pay for’ they say, but this was completely unacceptable even for €45.

If you like to eat in busy school cafeteria, drink poor cocktails, enjoy screaming kids and sun burnt turistis that reserve the sun beds with their towel from dawn till dusk this is a place for you. Otherwise I recommend to stay away. The whole hotel atmosphere was like a jungle and no peaceful luxury what you might expect from the pictures. Never again.

Our experience at this hotel was extremely disappointing. The hotel is located far from everything and markets itself as a high-end all-inclusive water park resort. In reality, the property is outdated and poorly maintained. Our room had a broken shower, the water pressure was excessively high, the pool areas were untidy, and the sun loungers were old and uncomfortable. The food was edible, but the restaurant was unbearably noisy, making it difficult to enjoy any meal. To make matters worse, the water slides in the water park were closed for three out of our seven days, which was a major disappointment. The service was by far the worst part of our stay. The woman working in Customer Relations reacted very unprofessionally to the feedback I sent by email. Instead of addressing my concerns, she confronted me and shouted at me in person. They also ruined my birthday. On top of that, a hotel employee entered our room at 8:30 p.m. without knocking or introducing himself, which was completely unacceptable and made us feel very uncomfortable. Please be aware of these issues before booking. I have been travelling to Greece since the 1980s, and I have never experienced such poor customer service anywhere before.