Servatur Hoteles – Maspalomas, San Bartolome de Tirajana

"The hotel looked great on the surface and the pool area, location and entertainment were lovely. The restaurant personnel was great. However our room had a weird woody/sweaty smell and during the evening of our first night at the hotel we found the room to be full of small cockroaches. They were everywhere. We informed the hotel personnel about this and managed to get our room switched twice until we found a room with no weird smell and no cockroaches visible. Our clothes and luggage were cleaned by the hotel, but we still needed to contact pest control back in Finland to get all our luggage cleaned. This basically ruined the mood for our whole holiday. Our stay was not compensated for by the hotel as we booked via Ebookers. Despite the hotels efforts to get us a room with no visible infestation we were left with the feeling that the problem was not taken seriously with comments from the staff like “maybe they are just ants”, “this has not been a problem”, “in my experience those creatures don’t look like they would invade your home and maybe they don’t even survive in your country”. The hotel also told us that the species was excluded to be anything harmful by our pictures and room inspection. Not harmful by their regards meant that the bug does not bite humans. Our pictures show easily identifiable cockroach nymphs most probably of the German cockroach species. As such we were left with the feeling that the cockroach infestation might continue uninterrupted at the hotel."

"Siisteys ja hygieenisuus oli otettu huomioon todella hyvin myös hotellin julkisissa tiloissa ja käsidesiä oli saatavilla useassa eripaikassa."

"Yleistunnelmaltaan rauhallinen, lasten kanssa oikein helppo ja mukava. Siivoukseen oli panostettu ja se näkyi. Rakennus itsessään paikoin hieman kulahtanut. Alueena erittäin rauhallinen. Aamiainen oli hyvä, lounas ja illallinen ehkä hieman vaatimattomampia mutta ajoivat asiansa. Pysäköinti onnistui helposti lähikatujen varsille."

"The reception and breakfast people were kind"

"Tilava huone, olimme vain yhden yön … läpikulkumatkalla."

"Sijainti hyvä"

"Very peaceful location, well maintained and clean hotel. Friendly service, great breakfast. "

"Mikäli haluat ajoissa nukkumaan niin huoneet joiden parvekkeet ovat esiintymislavalle niin ohjelma kuuluu sänkyyn asti. Ohjelma loppuu klo 23:00. Puoliltaöin on sitten pihalla hiljaista. All-in takaa ettei juoma ja ruoka lopu ikinä kesken ja tasoltaan tuo mieleen ABC huoltamot. Henkilökuntaa on riittävästi ja kaikki toimii. Altaiden tuolit menevät ennen kuin altaat avautuvat ja tämä on hyvä pitää mielessä. Täällä on myös paljon mukavia eikun ihania kissoja."

"Siisti ja rauhallinen hotelli "