2/10 Hirveä
Yael
21.12.2025
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
Unfortunately we had issues from the start of checking in to this hotel. Our room was not properly cleaned upon arrival. There was a hair in the tub and hair all over the floors. When issues came up they were not met promptly. It took sometimes hours to receive towels and get hot water. Basic things a hotel should provide. When checking out and we brought up these inconveniences we were told that our resort fee would be waved and we can have our room until 4 pm. I guess someone in management found this unacceptable because when we changed for the pool in the room 20 minutes later we were called saying that we actually only had the room until 1 (it was already 12:30) and that they were putting back the fees they already said they were removing because they mistakenly charged us for valet parking when we didn’t even have a car. We were told “since we’re taking off those fees we’re putting back the resort fees”. Not sure how that makes sense. On top of all of this I was rudely called “chicken little” by one of the staff members. I was deeply offended. I was told we got the VIP treatment. So if ur looking for VIP treatment that sounds like this please book this hotel.
Yael
Yöpyi 3 yötä joulukuussa 2025
