TL;DR: Don’t sleep here if you can!
Arrived with my family three hours after check in time and our room wasn’t ready! Front desk was kind enough and courteous to offer a 25$ voucher and have us wait in Lavazza restaurant located in the hotel. Two hours later.. Room still not ready, they offered us a 100$ voucher this time for the same restaurant! Unfortunately, when you get tired and have two young kids with you, all you need is a room to sleep and rest.
We got the room after additional 30 minutes (around 5 and half hours total delay!).
While we were in the room, the traditional adjoining door was unlocked and the folks next door tried to open the door and get in ours! Then we figured it cannot be locked, only the safety latch to be on. Of course, we weren’t in a position to ask for another room, we barely got this one!
Finally, I made a big mistake by checking out without asking for a paper receipt. I thought they will just email it to me as I asked the front desk and the lady confirmed it. Now I have about 140$ charges that I don’t know about and spend an hour trying to talk to Hilton reservations department to get me those details but no luck!
Hilton.. You need to do better! Way better!
