Thank you for your review !

Cher David, Nous vous remercions d'avoir pris le temps d'évaluer notre hôtel. Nous ne sommes effectivement pas rénovés mais sommes ravis de lire que vous avez tout de même apprécié votre séjour chez nous. Avec nos salutations les plus sincères,

Thank you very much for your kind review. Best regards,

Thank you very much for your positive review. Best regards,

Dear Ambica, Thank you very much for your nice feedback about our hotel and staff. With our best regards,

Dear Keith, Thank you so much for having taken the time to review our property. We are very happy to read that you enjoyed your stay very much. With our kindest regards,

Dear Malva, Thank you so much for your nice review. We sincerely hope to welcome you back very soon. Kind regards,

Thank you very much for your review. Best regards,

Thank you very much for your positive review !

Thank you very much Simon for your positive review. Kind regards,

Thank you for your review. We are very sorry to read that our hotel was not up to your expectations. Best regards,

Merci beaucoup pour votre évaluation positive ! Au plaisir de vous accueillir à nouveau,

Cher Rochdi, Un tout grand merci pour votre commentaire sympathique et positif envers notre établissement et nos équipes. Avec nos salutations les plus sincères,

Dear Erwin, Thank you for sharing your experience with us. We're glad you enjoyed the views and breakfast. Your compliments will be passed on to our team. We've noted the issues with the thermostat and fan noise; our maintenance team has been informed and will address these concerns promptly. For any immediate discomforts, please don't hesitate to reach out to our reception for assistance. We hope to welcome you back in the future for an even more comfortable stay. Best regards,

Merci beaucoup pour votre avis positif ! Cordialement,

Thank you very much for your positive review ! Best regards,

Thank you very much for your positive review ! Best regards,

Dear Damaris, Thank you for sharing your experience with us. We're thrilled to hear you enjoyed the view and our friendly staff, along with the breakfast offerings. Your feedback about the wellness area has been noted, and we're looking into updates to enhance our guest experience. We'll be sure to pass on your kind words to our team, and we hope to welcome you back in the future. Best regards,

Thank you very much for your positive review ! Best regards,

Thank you very much for your positive review !

Dear Sebastiano, Thank you very much for your positive review ! Best regards,

Dear Tomas, Thank you for your feedback! We're thrilled to hear you enjoyed the room and the view. We'll definitely share your compliments with our team. Looking forward to welcoming you back in the future!

Thank you very much for your review. Best regards,

Thank you very much for your positive review !

Thank you very much for your positive review !

Chère Isabelle, Nous sommes désolés d'apprendre que vous étiez déçue de votre séjour et que celui-ci a été perturbé par le bruit. N'hésitez pas à signaler ce genre de désagrément à la réception lors de votre prochain séjour, afin que nous puissions vous apporter une solution en temps réel. Nous sommes toutefois ravis que le professionnalisme de notre personnel de réception ait été à la hauteur de vos attentes et nous ne manquerons pas de leur transmettre vos compliments. Nous espérons avoir l'opportunité de vous accueillir à nouveau pour une expérience améliorée. Cordialement,

Dear Guadalupe, We are sorry to understand that your stay was not up to your expectations. Best regards,

Thank you very much for your positive review !

Dear Fiona Jane, Thank you for your feedback. We're thrilled you enjoyed our rooms, views, and location. Your comments about the staff have been noted, and we'll work on ensuring a more consistent service. We hope to welcome you back in the future for an even better experience. Best regards,

Dear Cheyu, Thank you so much for your positive review ! Best regards,

Dear Caroline,Thank you for sharing your experience with us. We're thrilled to hear you enjoyed the view and found our staff helpful and friendly – I'll be sure to pass on your kind words to the team. We've noted your comments about the hotel's condition and the amenities; rest assured, we're working on improvements and updates. We hope to welcome you back for another stay in the future!

Thank you very much for your positive review !

Thank you very much for your positive review ! Best regards,

Thank you very much for your positive review. Best regards,

Merci beaucoup pour votre avis positif. Avec nos salutations les plus sincères,

Thank you very much for your positive review ! Best regards,

Dear Cecilia, We are very sorry to receive such a review as you didn't stay in our property. You booked a non-refundable rate for 1 night. Even in case of emergency, we cannot cancel this kind of booking free of charge. As we said, you should check directly with your insurance as they should take this stay in charge. We are very sorry for your accident. Best regards,

Thank you very much for your positive review !

Thank you very much for your positive review !

Thank you very much for your positive review !

Dear Catherine, Thank you for sharing your experience at the Royal Plaza Montreux. We're delighted to hear that you enjoyed your stay overall. Your kind words about our service, comfort, and location are much appreciated, and we'll be sure to pass on your compliments to our staff. We hope to welcome you back in the future for another pleasant visit!

Thank you very much for your kind review !

Dear Lara, Thank you very much for your comment. We are sorry to read that you were disappointed of your stay with us. On the contrary it is written on our website and on Expedia that we welcome pets but the charge remains in supplement, even if it is a service dog. My colleague only wanted to tell you that we do not know the specific rules in the UK but here in Switzerland, the charge remains for all the pets. For your next stay, be sure to book a room mentioning that you are coming with a dog and explain in advance the situation. I confirm that a in-room welcome was placed in your room especially for your birthday, with sme chocolate and macarons, it is very unfortunate that you didn't see it. We sincerely hope that you were able to enjoy Montreux despite the deception. Best regards,

Chère Dorothée, Nous vous remercions sincèrement pour votre commentaire positif qui nous fait chaud au cœur. Au plaisir de vous accueillir prochainement,

Dear Zoe, Thanks for your kind words! We're thrilled you enjoyed your stay and the stunning views. Gaëtan will be delighted to hear your praise. We hope to welcome you back soon! Best regards,

Thank you very much Bryan for your nice feedback. Kind regards,

Dear Brandi, Thanks for your kind words! We're thrilled to hear you enjoyed our location, amenities, and staff. We'll be sure to pass on your compliments to our team. We've noted your feedback about the lack of casual dining options nearby and the size of our bar/room service menu. We're always looking for ways to improve our guests' experience, so we appreciate your input.We hope to welcome you back on your next visit to the area!Best regards,

Dear Jamie, Thank you for your feedback. We're sorry to hear that our hotel didn't meet your expectations. We hope to have the opportunity to welcome you back in the future.