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Arvostelut: La Quinta Inn & Suites by Wyndham New Orleans Downtown

2.5 out of 5
La Quinta Inn & Suites by Wyndham New Orleans Downtown
301 Camp Street, New Orleans, LA

Arvostelut

7,4

Hyvä

Arvosana 10 - Loistava. 502 kautta 1258 arvostelua" "
Arvosana 8 - Hyvä. 297 kautta 1258 arvostelua" "
Arvosana 6 - OK. 179 kautta 1258 arvostelua" "
Arvosana 4 - Huono. 137 kautta 1258 arvostelua" "
Arvosana 2 - Hirveä. 143 kautta 1258 arvostelua" "

8,0/10

Siisteys

8,0/10

Henkilökunta ja palvelu

7,2/10

Palvelut/mukavuudet

7,6/10

Majoituspaikan kunto ja tilat

7,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Kaija

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Hyvä sijainti. Alueella paljon kodittomia, ei kivaa.
Yöpyi 1 yön huhtikuussa 2023

10/10 Loistava

Kathy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Perfect location and great price! The only shock we had was how much it costs to park in the parking deck. Everything else was perfect and we would definitely stay there again!
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Cynthia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The LaQuinta Hotels have been very pleasurable to stay at on our trip this week.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Deniqua

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
I loved the staff everyone was so nice and helpful. They really make yo trip better. Because they know where to go and where you should be as tourists. The hotel is little old and out dated. But the staff was Great GREAT!!!
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Richard, Bonita

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great King Room
Yöpyi 4 yötä toukokuussa 2024
Darvonn vastasi 22.5.2024
Thank you for your feedback it is greatly appreciated.

4/10 Huono

Maily

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
They over charged my bill, I tried to call the hotel number 504 598 9977 but they didn’t answer the phone. They picked up 2 times and put me on hold for hours and never get back to me. I tried many calls for days and still couldn’t talked to the hotel customers service. Very bad service . The hotel very lousy The room smells bad, everything looks old. I will never go back to this hotel again.
Yöpyi 1 yön toukokuussa 2024
Carlos, GM vastasi 21.5.2024
Thank you for your review, it looks like the additional charge was for smoking in the room. We are a 100% non smoking hotel.

6/10 OK

Diana

Matkusti ryhmän kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The toilet was so low. Hard to get in and out of shower. Only one shower head worked. The breakfast was a half hour late. Only hard-boiled eggs and sausage. Waffles, bagels, and cereal. Charged $29.05 at the end of the stay without telling us. Tried to call and waited for 10 minutes the first time. Called a few times after that and would not answer. The nest time was a 20 minute wait.
Yöpyi 1 yön toukokuussa 2024

6/10 OK

carlos

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
AC Was hot, only one employee in breakfast area, food not ready , no coffee for 30 minutes , 5/17/24 decided just to eat breakfast in restaurant across street on commerce
Yöpyi 3 yötä toukokuussa 2024
Carlos, GM vastasi 21.5.2024
Thank you for your review, we are sorry to hear of the issues you had during your stay with us. We will talk with our staff about your issues.

10/10 Loistava

Irma M.

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Liked that it was walking distance from Canal Street and French Quarter. Yet far enough from the craziness.
Yöpyi 4 yötä toukokuussa 2024
Carlos, GM vastasi 21.5.2024
Thank you for the kind review and we are glad you enjoyed the location; we also love that we are close but still away enough to relax.

2/10 Hirveä

Veniese

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
My experience at this hotel was the absolute worse in all my years of travel. The bed linen was dirty but was disguised and upon discovering the dirty and filthy linen and speaking to a front desk clerk who contacted housekeeping manager to speak with me upon my request. Who later turned out to be the front desk manager, gave me an attitude and no remorse or an apology but instead I got sarcasm when I decided to check out before my stay was over. I would NEVER go back there even if they tore it down and rebuild it.
Yöpyi 3 yötä toukokuussa 2024
Carlos, GM vastasi 21.5.2024
Thank you for your review, we are very sorry to hear about the issues you had during your stay with us. I will speak with both my Manager and Staff about the importance of customer service.

4/10 Huono

Ottmar

Matkusti ryhmän kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Service und Ausstattung schlecht. Kein Zimmerservice, Volle Mülleimer , keine frischen Handtücher nach 3 Tagen, Klimaanlage funktioniert nicht richtig. Abwasser kommt aus Waschbecken! X 2 Zimmer !!! Nicht zu empfehlen.
Yöpyi 3 yötä toukokuussa 2024
Carlos, GM vastasi 21.5.2024
Thank you for your review, we are sorry to hear you didn't enjoy your stay, we let all guest know at check-in that we don't provide daily housekeeping and it must be requested.

2/10 Hirveä

Denisha

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet
This place is very unsafe while on vacation with 5 more young ladies a was in our room 4:00 trying to rob us and the staff did absolutely nothing
Yöpyi 3 yötä toukokuussa 2024
Carlos, GM vastasi 21.5.2024
Thank you for your review, we are sorry to hear about the issues you had. We encourage all of our guest to ensure their doors are closed so someone wont walk into the room like the gentlemen did to you with not having the door closed. Our guest safety is the most important thing to us and we strive to provide that.

4/10 Huono

JESSICA

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Huonoa: Henkilökunta ja palvelu
Me and my family drove 9 hours and paid for valet parking. It was time for the event and we requested our vehicle at 7pm and an hour later after missing the event the staff let us know that they had our vehicle at another hotel. My sister was being celebrated for her graduating. I had to uber my other family members.There was no apology. I spoke with the manager the next day and he asked me to write me information down and still has yet to call me. He didnt seem concerned at all. I wouldn't recommend this hotel at all.
Yöpyi 2 yötä toukokuussa 2024
Carlos, GM vastasi 13.5.2024
Thank you for your review, i will get with our parking company about the situation. I apologize for the issues you had.

2/10 Hirveä

Gregory

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel charged me and Expedia charged me still fighting with my credit card company to get back my money
Yöpyi 5 yötä toukokuussa 2024
Carlos, GM vastasi 13.5.2024
Thank you for your review, i see that we went in and refunded your card back on 5/6/24. Please call the hotel if you haven't received it yet.

10/10 Loistava

Ida

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I loved everything about the hotel. It was quiet and comfortable. The staff was everything, the Breakfast was good. What I didnt like was that the toilet seat was too low, Other than that, it's a excellent hotel. I will return again!!
Yöpyi 4 yötä toukokuussa 2024
Carlos, GM vastasi 13.5.2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to see you again soon.

8/10 Hyvä

Thomas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was near to Bourbon Street and also to the Riverwalk. Outside the Hotel it is a little bit run down. The rooms are quite clean and the beds are comfortable. The service was always frindly. You get an 10$ Kredit for the bar. The Parking is quite near, but it costs 30$ on top per night. There was an mistake with our bill and we wait for our money since May 1st.
Yöpyi 3 yötä huhtikuussa 2024
carlos, gm vastasi 8.5.2024
Thank you for your review, Im sorry to hear that you had an issue with your bill, i will look into why you haven been refunded yet.

10/10 Loistava

John

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great Staff and location. The Concierge was the best!
Yöpyi 5 yötä toukokuussa 2024
Carlos, GM vastasi 9.5.2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to see you again soon.

8/10 Hyvä

Nelly

Great
Yöpyi 6 yötä toukokuussa 2024
Darvonn vastasi 7.5.2024
We appreciate your business and than you for making Laquinta Inn & Suites your choice.

8/10 Hyvä

Mark

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Most anywhere in NOLA you are close to great food. Side streets are always a bit shady, but I never felt unsafe.
Yöpyi 4 yötä toukokuussa 2024
carlos, gm vastasi 8.5.2024
Thank you for the review, we are glad you enjoyed your stay with us and hope to see you again soon.

8/10 Hyvä

Ian

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
The staff was amazing. The area is just, you’ll know when you get there. It’s the same all over that city. Our stay was very quick but quiet. The parking garage is something else, try to self park at least once so you get what I’m saying.
Yöpyi 1 yön huhtikuussa 2024
Darvonn vastasi 7.5.2024
Thank you for your honest feedback and hope you consider making Laquinta your choice in the near future.

6/10 OK

Patrick, Austin

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall stay was good. Staff was nice and helpful day fo checkin. However, the after has not gone so great. I left my shaving bag in the room and didn't realize it until I got home. I have called twice and so far have not gotten any help in finding out iff the bag has been found or if they can send it to me. After service has been lacking.
Yöpyi 2 yötä toukokuussa 2024
Carlos, GM vastasi 9.5.2024
Thank you for your review, we are sorry to hear that you had issues during your stay with us. I will speak with my staff about the issues to ensure that we are providing the best service.

4/10 Huono

Norma

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
Staff charged our stay double on each a room besides they charged additional $400.00 because they said the electronic smoke detector registered smoke when never in my live have smoke. That was more than an insult. They did not refund me $400.00 even we can proof that we do not smoke. They even admited that room did not smell smoke Unbeleveable dishonest change and insult.
Yöpyi 1 yön huhtikuussa 2024
Carlos, GM vastasi 9.5.2024
Thank you for your review, im sorry to hear about the issues with the overpayment and i fixed that right away, however our sensors are very accurate and you were charged based off of someone in your party smoking.

4/10 Huono

William

Matkusti perheen kanssa
Huonoa: Siisteys
There was a leak in the shower faucet that ran out under the tub and under the bathroom floor and carpet. Very likely there is mold under the carpet as this leak has been going on for some time. The floor, drywall and baseboard were all swollen. We pointed this out to the maintenance staff but it was never fixed. The toilet was so small and low that I could not sit it on it. I had to use the public toilet in the lobby when I needed to go. Also there wasn't a lounge type chair in the room nor was there a hair dryer. There was only two coffee filters and one small tube of shampoo for our 4 night stay. We asked for both of these items and it took two days to get them. The staff was courteous, but resolution of issues was slow or non-existent.
Yöpyi 4 yötä huhtikuussa 2024
Darvonn vastasi 4.5.2024
We are extremely sadden that you had such a unfortunate experience at our property. Rest assured that we are making the necessary adjustments to improve each individual guest experience at our property in the near future. Thank you for your feedback and hope you consider making Laquinta your choice to make it right in the near future.

2/10 Hirveä

Kristel

Huonoa: Henkilökunta ja palvelu
The desk clerk was not helpful at all when I called asking for directions even after telling her that my map was inaccurate. A lady’s room was broken into, her clothes were scattered, her medication was stolen and the desk clerk was rude to her and told her there was nothing she could do about it and to just call the police. I did not feel safe at all being there.
Yöpyi 2 yötä huhtikuussa 2024
Carlos Harrison, GM vastasi 2.5.2024
Thank you for your review, im sorry to hear about you having issues with the front desk and directions.

2/10 Hirveä

Genieve

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Huonoa: Henkilökunta ja palvelu
I was overcharged quite a bit. Make sure to check your bill!
Yöpyi 2 yötä huhtikuussa 2024
Carlos Harrison, GM vastasi 2.5.2024
Thank you for your review, while looking at your receipt i see that you were charged for the parking and the destination fees. I see the other charge were refunded.

10/10 Loistava

Leo

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Its Outstanding!
Yöpyi 1 yön huhtikuussa 2024
Carlos Harrison, GM vastasi 2.5.2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Loistava

Alodia

Yöpyi 1 yön maaliskuussa 2024
Carlos, GM vastasi 21.5.2024
Thank you for the 5 star review, we are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Loistava

Kathy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2024
Carlos, GM vastasi 1.5.2024
Thank you for the 5 star review, we are glad you enjoyed your stay and look forward to seeing you again soon.

8/10 Hyvä

Victor

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 3 yötä huhtikuussa 2024
Carlos, GM vastasi 1.5.2024
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon

2/10 Hirveä

ian

Yöpyi 1 yön huhtikuussa 2024
Carlos, GM vastasi 21.5.2024
Thank you for the review, it looks like we missed the mark during your stay. I will share your review with my staff to better improve our service.

4/10 Huono

Chad

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Bathroom floor was very dirty. Alarm was set at 6:30?? Staff is confused at best….
Yöpyi 1 yön huhtikuussa 2024
Carlos, GM vastasi 1.5.2024
Thank you for your review, sorry to see that you had issues during your stay. We will share your concerns with the staff to ensure we are providing the best service to our guest.

6/10 OK

Garrett

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Hotel itself is fine, the staff is fine. However I was double charged and getting a refund on one purchase seems to be looking very grim. The customer service for Wyndham/La Quinta pretty much laughs at you.
Yöpyi 3 yötä huhtikuussa 2024
Carlos, GM vastasi 1.5.2024
Thank you for your review, sorry to see that you had issues during your stay. We will share your concerns with the staff to ensure we are providing the best service to our guest.

10/10 Loistava

Monica

Yöpyi 3 yötä huhtikuussa 2024
Carlos, GM vastasi 13.5.2024
Thank you for your review, we hope you enjoyed your stay and we look forward to seeing you again soon.

4/10 Huono

Sara, Huntington Beach

Matkusti ryhmän kanssa, Liikematkailija
Dumpy - if all you’re looking for is a clean bed, then maybe this place is for you. However, the room was somewhat clean, the bathroom outlet didn’t work, there were broken hangers, and we had to ask six times for a hair dryer.
Yöpyi 4 yötä huhtikuussa 2024
Carlos GM vastasi 22.4.2024
Thank you for your review, sorry to hear that you didnt enjoy your stay, i will share your concerns with my staff to ensure we are providing the best service.

2/10 Hirveä

John

Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Smoking fee's when we did not smoke in the hotel. "Destination" and other bs fee's. Valet parking that did nearly 2k in damages to a new truck. They also took an hour or more to retrieve a vehicle one block away. Beware LaQuinta/ Windsor Hotels
Yöpyi 3 yötä huhtikuussa 2024
Carlos GM vastasi 22.4.2024
Thank you for your review, we charged you a smoking fee because you smoked in the room, i will gladly send you a copy of the report showing you smoked and how long if you would like it. Also you never reported any damage of your vehicle to us or the parking company as i have spoken with them. If in fact your truck was damaged please send us the photos and we will file the claim for you as they have insurance for any incident caused by valet.

8/10 Hyvä

paul

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent location and price
Yöpyi 5 yötä huhtikuussa 2024
Carlos, GM vastasi 20.4.2024
Thank you for the review, we are glad you enjoyed your stay with us and look forward to seeing you again in the future.

10/10 Loistava

Nokeysh

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff were very friendly and helpful made my stay very pleasant that’s why I used this hotel again because the service was good when I stayed previously
Yöpyi 2 yötä huhtikuussa 2024
Carlos, GM vastasi 20.4.2024
Thank you for the 5 star review, we are glad that you continue to stay with us and enjoy your stays. We strive to provide the best service and enjoy hearing when that happens. We look forward to seeing you again soon.

2/10 Hirveä

Lidia

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä huhtikuussa 2024
Carlos, GM vastasi 20.4.2024
Thank you for your review, it looks like we didnt meet your needs during your stay. Im sorry for that and will ensure my staff is providing the best service we can.

2/10 Hirveä

Soraya

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Hotel is a bit run down, breakfast not good, alarms went off in the middle of the night with no staff explanation, tunes not that clean, a/c very loud Location is good
Yöpyi 3 yötä huhtikuussa 2024
Josie, AGM vastasi 17.4.2024
I'm saddened to hear your stay was not well. Please be assured your feedback is important to us. Thank you for your survey.

4/10 Huono

Hope

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2024
Josie, AGM vastasi 17.4.2024
Thank you for your survey.

6/10 OK

Natalie

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
There was a major delay with valet. I waited an hour. The room was clean. The breakfast was ok.
Yöpyi 2 yötä huhtikuussa 2024
Josie, AGM vastasi 17.4.2024
I'm saddened to hear your stay was not well. Please be assured your feedback is important to us. Thank you for your survey.

8/10 Hyvä

Nya

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient and accessible to downtown.
Yöpyi 2 yötä huhtikuussa 2024
Josie, AGM vastasi 17.4.2024
I'm pleased to hear you stay was wonderful.Thank you for your survey.

8/10 Hyvä

Katherine

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Josie, AGM vastasi 17.4.2024
Thank you for your survey.,

8/10 Hyvä

Tamara

Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Muy bonito hotel solo que el personal no es amable
Yöpyi 2 yötä huhtikuussa 2024
Josie, AGM vastasi 13.4.2024
I'm pleased your stay was wonderful.Thank you for your survey

8/10 Hyvä

Janice

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
At check out laQuinta texted me for checkout. It asked if we wanted a late check out. We chose 3 since our flight was later in the day. I never recieved comformation of the extension. We i called down to the desk they asked me to bring the message woth me. When i got down to the desk, they stated they did not honor the Laquinta App and said we had to be our by 12. This was 1048 after talking at the desk. I ran back up stairs and told my Mom we need to get in tge shower and pack, we only have 130 hours left before we have to leave or tgey will charge us for a full day. This is the same app i booked tge room through.
Yöpyi 5 yötä huhtikuussa 2024
Josie, AGM vastasi 13.4.2024
I'm pleased your stay was wonderful.Thank you for your survey

10/10 Loistava

Virgile

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice location
Yöpyi 1 yön huhtikuussa 2024
Josie,AGM vastasi 13.4.2024
I'm pleased your stay was wonderful.Thank you for your survey

10/10 Loistava

Tamika

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
My check in person was the best Ever. So love him
Yöpyi 1 yön huhtikuussa 2024
Josie, AGM vastasi 13.4.2024
I'm pleased your stay was wonderful.Thank you for your survey

10/10 Loistava

Myles

Yöpyi 1 yön huhtikuussa 2024
Carlos, GM vastasi 1.5.2024
Thank you for the 5 star review, we hope to se you again soon.

2/10 Hirveä

Kateliayh

Yöpyi 1 yön huhtikuussa 2024
Carlos, GM vastasi 1.5.2024
Thank you for your review, We are sorry to here that you didn't enjoy your stay with us.

10/10 Loistava

Shanetta

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved the location. Friendly, accomodating staff. Great amenities. Clean rooms. Bathroom door a little cumbersome but other than that I enjoyed my stay.
Yöpyi 3 yötä huhtikuussa 2024
Carlos, Gm vastasi 11.4.2024
Thank you for the 5 star review, we hope to see you again soon.