Kaikki näytetyt arvostelut ovat peräisin oikeilta asiakkailta. Vain meidän kauttamme majoituksen varanneet matkailijat voivat lähettää arvostelun. Tarkistamme arvostelut ohjeidemme mukaisesti ja julkaisemme kaikki arvostelut, niin positiiviset kuin negatiiviset.LisätietojaAvautuu uuteen ikkunaan
Arvosana 10 - Loistava. 515 kautta 1014 arvostelua" "
10–Loistava
515
Arvosana 8 - Hyvä. 237 kautta 1014 arvostelua" "
8–Hyvä
237
Arvosana 6 - OK. 143 kautta 1014 arvostelua" "
6–OK
143
Arvosana 4 - Huono. 77 kautta 1014 arvostelua" "
4–Huono
77
Arvosana 2 - Hirveä. 42 kautta 1014 arvostelua" "
2–Hirveä
42
8,8/10
Siisteys
8,6/10
Henkilökunta ja palvelu
8,0/10
Palvelut/mukavuudet
8,2/10
Majoituspaikan kunto ja tilat
8,2/10
Ympäristöystävällisyys
Arvostelut
8/10 Hyvä
Valentyn, Morganville
Matkusti kumppanin kanssa
26.5.2024
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice place looking and located
Valentyn
Yöpyi 1 yön toukokuussa 2024
Team Freehand vastasi 26.5.2024
Valentyn, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.
6/10 OK
Edgar
25.5.2024
Huonoa: Majoituspaikan kunto ja tilat
Room had a musty odor and had insects in bathroom. Won't stay here again.
Edgar
Yöpyi 2 yötä toukokuussa 2024
Team Freehand vastasi 26.5.2024
Edgar, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
6/10 OK
George
Matkusti kumppanin kanssa
23.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Too noisy to get any sleep at all. We were on the 15th floor. They provided ear plugs but they didnt help. Very unfortunate.
George
Yöpyi 2 yötä toukokuussa 2024
Team Freehand vastasi 24.5.2024
George, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
10/10 Loistava
Harold
23.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Harold
Yöpyi 1 yön toukokuussa 2024
Team Freehand vastasi 24.5.2024
Harold, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
6/10 OK
Oleg
Matkusti perheen kanssa
21.5.2024
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I thought initially that the price would be reasonable for this deal. However, it was a mistake and I would not like to go to this hotel again.
Oleg
Yöpyi 3 yötä toukokuussa 2024
Team Freehand vastasi 24.5.2024
Oleg, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
8/10 Hyvä
Karina
Matkusti perheen kanssa
19.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel and the staff were nice. The only problem was that our lights in the room didn’t work. We were just very busy and we didn’t call for maintenance. However, I think that the rooms should be checked before guests check in.
Karina
Yöpyi 3 yötä toukokuussa 2024
Team Freehand vastasi 20.5.2024
Karina, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.
10/10 Loistava
Emily
18.5.2024
Emily
Yöpyi 3 yötä huhtikuussa 2024
Team Freehand vastasi 19.5.2024
Emily, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
2/10 Hirveä
Amy
16.5.2024
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Unfriendly and unhelpful staff, very dark, noisy music, tiny unimpressive rooms.
Amy
Yöpyi 1 yön toukokuussa 2024
Team Freehand vastasi 17.5.2024
Amy, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
8/10 Hyvä
Lauren
Matkusti kumppanin kanssa
15.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fun, quirky. Room VERY small.
Lauren
Yöpyi 1 yön toukokuussa 2024
Team Freehand vastasi 16.5.2024
Lauren, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.
10/10 Loistava
Kevin
14.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Kevin
Yöpyi 2 yötä toukokuussa 2024
Team Freehand vastasi 16.5.2024
Kevin, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
6/10 OK
Mathieu
Matkusti kumppanin kanssa
13.5.2024
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Il y avait une odeur désagréable persistante dans la chambre. Nous avons mal dormi malgré le 17e étage parce que les plaque métallique sur la rue produisait un vacarme retentissant nous empêchant ainsi de dormir.
Mathieu
Yöpyi 2 yötä toukokuussa 2024
Team Freehand vastasi 16.5.2024
Mathieu, Nous sommes désolés de ne pas avoir répondu à vos attentes dans tous les domaines, mais nous vous remercions de vos commentaires et de votre sondage. Nous vous remercions d’avoir pris le temps de partager votre expérience lors de votre récent séjour dans notre établissement. Ce n’est certainement pas le niveau de service que nous souhaitons fournir à nos clients ici à Freehand New York. Toute l’équipe a été alertée des commentaires et des préoccupations que vous nous avez partagés, et soyez assurés que nous les traiterons tous en conséquence. Offrir une excellente expérience client est une priorité pour nous et vos commentaires nous aident à améliorer nos efforts, cela nous aidera à affiner nos opérations et à former notre équipe. Nous serions heureux de communiquer avec vous par téléphone ou par courriel si vous avez d’autres idées ou recommandations. Veuillez répondre avec les meilleures préférences en matière de date, d’heure et de contact. Merci pour votre temps, nous répondrons à vos préoccupations.
8/10 Hyvä
Alexis
Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
13.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The Freehand is in a convenient area to walk to many destinations and its also only one block from a subway line. The staff was all courteous and answered any questions we had. The rooftop bar is a nice option to spend time with a group. We also enjoyed the unique art and furniture in our room and the charm of the old renovated public areas.
Alexis
Yöpyi 1 yön toukokuussa 2024
Team Freehand vastasi 16.5.2024
Alexis, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.
10/10 Loistava
Lilly
Matkusti kumppanin kanssa
13.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fun, clean, inventive hotel in a great location!
Lilly
Yöpyi 2 yötä toukokuussa 2024
Team Freehand vastasi 16.5.2024
Lilly, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
10/10 Loistava
Andrea
Matkusti perheen kanssa
11.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was fantastic!
Andrea
Yöpyi 3 yötä toukokuussa 2024
Team Freehand vastasi 12.5.2024
Andrea, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
6/10 OK
Joseph
Liikematkailija
10.5.2024
Huonoa: Majoituspaikan kunto ja tilat
Felt like a dorm room. Horrible bathroom
Joseph
Yöpyi 2 yötä toukokuussa 2024
Team Freehand vastasi 11.5.2024
Joseph, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
10/10 Loistava
Francesca
Matkusti kumppanin kanssa
10.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It would be great to have a bit more storage or a slightly larger bathroom, but other than that, this is my favorite place to stay when we’re in Manhattan.
Francesca
Yöpyi 3 yötä toukokuussa 2024
James vastasi 10.5.2024
Thank you for your review, Francesca! Really nice to see that you liked the Freehand New York atmosphere. We are proud of the vibes, and we love seeing our guests enjoying it!Freehand New York
8/10 Hyvä
Wicky
Matkusti kumppanin kanssa
8.5.2024
Hyvää: Siisteys ja henkilökunta ja palvelu
Cute hotel with tiny rooms. Perfect for the price if you’re traveling solo or with a partner and don’t plan on spending too much time indoors. Not a bad walk from Penn station and so close to Union Square.
Wicky
Yöpyi 1 yön toukokuussa 2024
Team Freehand vastasi 9.5.2024
Wicky, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.
6/10 OK
Gary
Matkusti kumppanin kanssa
8.5.2024
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
Expedia or this hotel should have told us that the city was working on Lexington Ave at night and that the road was covered with metal planks that when cars and trucks drove over the planks, the noise created was unbearable. Sleeping was impossible.
Gary
Yöpyi 1 yön toukokuussa 2024
Team Freehand vastasi 9.5.2024
Gary, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.
10/10 Loistava
Karen
8.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Elevators are a little slow, but it is an older building and part of the aesthetic. The water in the restroom had a weird smell but nothing too overpowering; just when in the restroom. Staff are friendly, however, I called and left 2 or 3 voicemails trying to confirm my booking but no answer.
Overall great stay.
Karen
Yöpyi 2 yötä huhtikuussa 2024
Team Freehand vastasi 9.5.2024
Karen, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
8/10 Hyvä
Koji
6.5.2024
Hyvää: Siisteys ja henkilökunta ja palvelu
Koji
Yöpyi 3 yötä toukokuussa 2024
Team Freehand vastasi 9.5.2024
Koji, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.
10/10 Loistava
Rachael
6.5.2024
Hyvää: Majoituspaikan kunto ja tilat
Rachael
Yöpyi 1 yön huhtikuussa 2024
Team Freehand vastasi 9.5.2024
Rachael, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
2/10 Hirveä
Alan
5.5.2024
Alan
Yöpyi 1 yön huhtikuussa 2024
Team Freehand vastasi 26.5.2024
Alan, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
10/10 Loistava
david
5.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
david
Yöpyi 2 yötä toukokuussa 2024
Team Freehand vastasi 12.5.2024
David, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
10/10 Loistava
Margot
3.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Well located, friendly & responsive with good quality accommodations. The two connected restaurants were perfect for what we needed. Would stay again ✅
Margot
Yöpyi 2 yötä huhtikuussa 2024
Team Freehand vastasi 6.5.2024
Margot, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
10/10 Loistava
Anna
2.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
great location and friendly staff
Anna
Yöpyi 2 yötä huhtikuussa 2024
Team Freehand vastasi 3.5.2024
Anna, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
6/10 OK
Chika
30.4.2024
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet
My room has no closets and the basin in too compact to wash face but the hotel is overall nice and all the staff is so friendly.
Chika
Yöpyi 3 yötä huhtikuussa 2024
Team Freehand vastasi 2.5.2024
Chika, our rooms are cozy yes, we are a 97-year-old historical building. we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
10/10 Loistava
David, Plymouth
Matkusti perheen kanssa, Matkusti kumppanin kanssa
29.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great appointments, dining and cocktailing options on site.
David
Yöpyi 1 yön huhtikuussa 2024
Team Freehand vastasi 2.5.2024
David, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
10/10 Loistava
CHRISTINA
Matkusti perheen kanssa
28.4.2024
Staff were all pleasant and helpful. Cozy. Would stay on a lower floor. Could hear the rooftop bar ‘beats’ trying to sleep.
CHRISTINA
Yöpyi 2 yötä huhtikuussa 2024
Team Freehand vastasi 29.4.2024
Christina, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
10/10 Loistava
Katherine
28.4.2024
Katherine
Yöpyi 1 yön huhtikuussa 2024
Team Freehand vastasi 19.5.2024
Katherine, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
10/10 Loistava
Necati, Tampa
23.4.2024
Necati
Yöpyi 2 yötä huhtikuussa 2024
Team Freehand vastasi 16.5.2024
Necati, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
10/10 Loistava
Sidney
23.4.2024
Sidney
Yöpyi 2 yötä huhtikuussa 2024
Team Freehand vastasi 16.5.2024
Sidney, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
4/10 Huono
Andrew
Matkusti perheen kanssa
23.4.2024
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Lights in the room flickered, room was not well cleaned, with previous occupants belongings under and behind the beds, and broken glass left out for hours in a common lounge.
Andrew
Yöpyi 1 yön helmikuussa 2024
Team Freehand vastasi 26.4.2024
Andrew, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.
10/10 Loistava
Ana Perez
Liikematkailija
22.4.2024
Hyvää: Siisteys ja palvelut/mukavuudet
Location
Ana Perez
Yöpyi 2 yötä huhtikuussa 2024
Team Freehand vastasi 26.4.2024
Ana, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
8/10 Hyvä
Alison
21.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fun vibe, nice coffee table books in the room, cheap and easy food options right by hotel, also very nice restaurant in the hotel; rooftop bar was less exciting than they thought it was.
Alison
Yöpyi 3 yötä maaliskuussa 2024
Team Freehand vastasi 26.4.2024
Alison, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.
10/10 Loistava
Gregory
21.4.2024
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great
Gregory
Yöpyi 2 yötä huhtikuussa 2024
Team Freehand vastasi 26.4.2024
Gregory, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
6/10 OK
Lisa
21.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good stay except
For continual
Street noise because of
Construction on 23rd street.
Next time I would
Stay facing 22nd street, much quieter
Lisa
Yöpyi 3 yötä huhtikuussa 2024
Team Freehand vastasi 26.4.2024
Lisa, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.
6/10 OK
Chris
Matkusti kumppanin kanssa
21.4.2024
Great location. Good size room but lacked some amenities and the bathroom was unacceptably small.
Chris
Yöpyi 3 yötä huhtikuussa 2024
Team Freehand vastasi 26.4.2024
Chris, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.
10/10 Loistava
Khando
Matkusti perheen kanssa
18.4.2024
Hyvää: Siisteys ja henkilökunta ja palvelu
extremely tiny bathroom !!!
Khando
Yöpyi 5 yötä maaliskuussa 2024
Team Freehand vastasi 19.4.2024
Khando, we offer cozy rooms, so they are quaint yes but, the water pressure and staff are bar none. We appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
6/10 OK
Jared
Liikematkailija
16.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice hotel but barely slept from the noise on the street
Jared
Yöpyi 1 yön huhtikuussa 2024
James vastasi 17.4.2024
We really appreciate your feedback, Jared. We will certainly take your feedback seriously, and we hope you will give us another chance!Freehand New York
2/10 Hirveä
Richard
Matkusti kumppanin kanssa
14.4.2024
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This hotel is a dump. Heat didn't work in the room, so they gave us a space heater. The room was advertised at 375 sq. ft. ("Corner King") and was maybe 200 sq. ft. at best. The front desk would do nothing, said to complain to the manager via e-mail which I did, and she never responded. No dresser or drawers for clothes (in an upgraded room!) The bathroom smaller than a closet. STAY AWAY!!!
Richard
Yöpyi 2 yötä huhtikuussa 2024
Team Freehand vastasi 15.4.2024
Richard, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. This will help us in fine tuning our operations and in the training of our team.
8/10 Hyvä
Nickie
14.4.2024
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
shower gel was empty and there were tags from apparel on the bed side table from the prior guest
Nickie
Yöpyi 1 yön huhtikuussa 2024
Team Freehand vastasi 18.4.2024
Nickie, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.
6/10 OK
Kirsten
14.4.2024
Hyvää: Siisteys ja henkilökunta ja palvelu
Kirsten
Yöpyi 3 yötä huhtikuussa 2024
Team Freehand vastasi 18.4.2024
Kirsten, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.
6/10 OK
Elisa
Matkusti perheen kanssa
13.4.2024
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Just ok. Small room which wasn’t a huge issue for us, but it was noisy. We could hear neighbors talking, people in hallway, and traffic outside. The restaurant looked great but we didn’t have time to eat. Not the worst we’ve stayed at but certainly not the best.
Elisa
Yöpyi 1 yön huhtikuussa 2024
Team Freehand vastasi 15.4.2024
Elisa, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.
6/10 OK
Jean
13.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
I don't think the room warranted the price. The room was quite small with a single bed which was fine for me. Although I believe I was charged the same price as larger rooms.
Jean
Yöpyi 1 yön huhtikuussa 2024
Team Freehand vastasi 15.4.2024
Jean, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. As is standard across the travel industry, our rates can change due to time of year, demand in the city or current availability. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.
6/10 OK
Amir
12.4.2024
Hyvää: Siisteys
I highly suggest to clean windows. Bathrooms should be upgraded. Bathroom looked very outdated and looked gray.
Street noise was extremely loud at night.
Amir
Yöpyi 3 yötä huhtikuussa 2024
Team Freehand vastasi 15.4.2024
Amir, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.
10/10 Loistava
amanda
Matkusti kumppanin kanssa
10.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We loved that we could go down to the cafe to grab a quick drink and breakfast before starting our day. It was cozy and perfect for the two night stay we planned.
amanda
Yöpyi 2 yötä huhtikuussa 2024
Team Freehand vastasi 12.4.2024
Amanda, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.
8/10 Hyvä
Kaitlyn
7.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good stay
Kaitlyn
Yöpyi 1 yön huhtikuussa 2024
Team Freehand vastasi 8.4.2024
Kaitlyn, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.
8/10 Hyvä
Scott
Matkusti perheen kanssa, Matkusti kumppanin kanssa
7.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great Gramercy location convenient to various MTA lines & Mad Sq. Park. Nice large room (for NYC standards) w/ great bed & bathroom. Good options for dining & drinks too; did brunch @ Comodo, coffee & snacks @ Smile & cocktails @ both rooftop bar & Calico. Hot water was an issue one morning, as was some noise/reverb from the mezzanine night club on Sat. Night.
Scott
Yöpyi 5 yötä maaliskuussa 2024
Team Freehand vastasi 8.4.2024
Scott, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.
10/10 Loistava
Kelsey
6.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My stay was wonderful. The staff was so nice and attentive. Location was wonderful! I will definitely be back.
Kelsey
Yöpyi 3 yötä huhtikuussa 2024
Team Freehand vastasi 7.4.2024
Kelsey, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.
8/10 Hyvä
Jill, Seattle
Matkusti perheen kanssa
5.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Loud dirty windows. Some very pleasant staff. Great dining options. Fire alarm went off at night and they totally were uncommunicative with guests. Very chaotic.
Jill
Yöpyi 2 yötä huhtikuussa 2024
Team Freehand vastasi 6.4.2024
Jill, we apologize for any inconvenience but in any and all emergent situations the first responders are in charge, we appreciate the feedback and this score. Thank You! We hope to see you again so we can earn that perfect 10.