2/10 Hirveä
Denis
Liikematkailija
27.5.2024
Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
The Hotel is basic, very beige and old fashioned furniture. super small lobby with only 2 desks for check in /check out. No hand shower in the bathroom, only the old american shower head system. It is not amazing but it was ok until i had a very bad experience the last night. At around midnight I left my room for a short walk and when I came back half an hour later I couldn't access my room.
I was sent 3 times to my rooms with a new card until someone came with me to find out that the door didn't open.
It was between 12:30 and 1:00 in the night.
it took some time to contact the chief engineers to finally tell me that they won't be able to open my room until 8am in the morning!
At 1:45am he gave me another room for the night, I was sent to this new room without offering me a toothbrush or amenities.
Next morning at 8:00 the door wasn't fixed, I went to the front desk they called the engineers again. 8:30 nothing was done! I was waiting in the lobby! I had an important meeting to attend at 8:30 (It was a business trip).
15 min later still nothing! i had to go back constantly to the front desk to get ETA. they obviously didn't care at all that one of the customer couldn't access his room for 9 hours! I missed my meeting! my phone was in my room so I couldn't inform my colleagues. I also had to prepare my luggage as I was supposed to leave at 12:30 for the airport. Very stressful situation and very poorly managed, far from the legendary American Customer Service...