”Situation: We stayed at L7 West Lake Hanoi and interacted frequently with staff for planning, dining, and daily needs.
Behavior: Service was consistently excellent—clear communication, fast follow-through, and genuine attentiveness from every team member. Special recognition to Mr. Erik, Ms. Lunary, Dennis, and Leo for their exceptional support. The Club Lounge, pool, gym, golf area, and dining options (notably Tim Ho Wan) were all high quality. Breakfast buffet had great variety and...
”Situation: We stayed at L7 West Lake Hanoi and interacted frequently with staff for planning, dining, and daily needs.
Behavior: Service was consistently excellent—clear communication, fast follow-through, and genuine attentiveness from every team member. Special recognition to Mr. Erik, Ms. Lunary, Dennis, and Leo for their exceptional support. The Club Lounge, pool, gym, golf area, and dining options (notably Tim Ho Wan) were all high quality. Breakfast buffet had great variety and...
”I have stayed at this hotel for a total of about 9 nights since it first opened. I really loved the crisp, rustling texture of the bedding provided in the room. Furthermore, I was very satisfied with the kindness of the staff. And, the sunset over West Lake viewed from the rooftop pool is incredibly beautiful. However, there are three drawbacks that I would like to point out.
First, the soundproofing is inadequate. It seems there is a public performance venue or something similar in front of...
”I have stayed at this hotel for a total of about 9 nights since it first opened. I really loved the crisp, rustling texture of the bedding provided in the room. Furthermore, I was very satisfied with the kindness of the staff. And, the sunset over West Lake viewed from the rooftop pool is incredibly beautiful. However, there are three drawbacks that I would like to point out.
First, the soundproofing is inadequate. It seems there is a public performance venue or something similar in front of...
”Quite the best hospitality of any hotel I have ever stayed at.The staff were amazing and truly welcoming, offering help and suggestions.They really made our stay special.
The hotel is lovely with incredible views and is a calm oasis in a busy city.
Breakfast buffet was delicious and varied.Special mention for Flower who was just wonderful, and Nicolas (also wonderful) who gave us his selection of foodie highlights to try, which was super helpful.Bartender (sorry didnt get his name) brought us...
”Quite the best hospitality of any hotel I have ever stayed at.The staff were amazing and truly welcoming, offering help and suggestions.They really made our stay special.
The hotel is lovely with incredible views and is a calm oasis in a busy city.
Breakfast buffet was delicious and varied.Special mention for Flower who was just wonderful, and Nicolas (also wonderful) who gave us his selection of foodie highlights to try, which was super helpful.Bartender (sorry didnt get his name) brought us...
”This was very good! The room is very big and clean, and looks exactly as good as it does in the photos. It is very well equipped and I loved that I could do laundry and cook. There are several restaurants and bars around close by. ”
”This was very good! The room is very big and clean, and looks exactly as good as it does in the photos. It is very well equipped and I loved that I could do laundry and cook. There are several restaurants and bars around close by. ”
”The room was excellent for the price, and even had the small balcony (where most space was taken by laundry machine). I enjoyed my stay, it was very relaxing. I was a bit confused if I will find this property, but there is a sign for the property in the main street and just walk to the end of street and you will find it. Didn't see any staff when checking in, but there was my keycard with my name at the front desk waiting for me, so it was easy though little bit weird way to check in. Also I...
”The room was excellent for the price, and even had the small balcony (where most space was taken by laundry machine). I enjoyed my stay, it was very relaxing. I was a bit confused if I will find this property, but there is a sign for the property in the main street and just walk to the end of street and you will find it. Didn't see any staff when checking in, but there was my keycard with my name at the front desk waiting for me, so it was easy though little bit weird way to check in. Also I...
”Very awesome experience staying here. Wish i booked a few mire days as the place was quite elegant. Definitely recommend staying here. Good value for price ”
”Very awesome experience staying here. Wish i booked a few mire days as the place was quite elegant. Definitely recommend staying here. Good value for price ”
”Our family of four stayed here comfortably. The apartment had everything we needed—from kitchen to soft towels to a super helpful front desk. We appreciated how quiet and safe it was at night. ”
”Our family of four stayed here comfortably. The apartment had everything we needed—from kitchen to soft towels to a super helpful front desk. We appreciated how quiet and safe it was at night. ”