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Arvostelut: The Falls Hotel & Inn

2.5 out of 5
The Falls Hotel & Inn
5657 Victoria Ave, Niagara Falls, ON

Arvostelut

7,4

Hyvä

Arvosana 10 - Loistava. 689 kautta 2020 arvostelua" "
Arvosana 8 - Hyvä. 614 kautta 2020 arvostelua" "
Arvosana 6 - OK. 307 kautta 2020 arvostelua" "
Arvosana 4 - Huono. 202 kautta 2020 arvostelua" "
Arvosana 2 - Hirveä. 208 kautta 2020 arvostelua" "

7,6/10

Siisteys

8,0/10

Henkilökunta ja palvelu

7,0/10

Palvelut/mukavuudet

7,0/10

Majoituspaikan kunto ja tilat

7,4/10

Ympäristöystävällisyys

Arvostelut

2/10 Hirveä

Emilia

Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Älkää menkö! Hotelli oli huonossa kunnossa, huone oli vanha ja likainen, ja verhoa ei edes saanut ikkunan edestä kunnolla kiinni eli kaikki ohikulkijat näkivät sisälle ( 0 kerros). Pelottava kokemus
Yöpyi 1 yön kesäkuussa 2023
General Manager vastasi 23.6.2023
Thank you for your feedback. Please never hesitate to contact staff while on site as we happily could have offered a resolution.

6/10 OK

Deepak

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Bathroom is falling a part. And had a trouble with room key all the time.
Yöpyi 2 yötä toukokuussa 2024

2/10 Hirveä

Alena, Fair Lawn

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The rooms are dirty, smelly and very small.
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

Abigail

Matkusti perheen kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Overall this hotel is a winner because of the price point and is in a great location just a light walk to clinton, casino across the street, food options along the block. They also have parking for $20 with in and out privileges on property. There’s a pool in site as well, but we didnt have time to try it. Their “free breakfast” consist of 2 eggs your way, toast, home fries, and coffee or tea. Don’t forget to tip your servers as its not a serve yourself, plus the home fries were great. You can also take your food togo if you dont want to sit in. Keep in mind the voucher they give you is for 2 people, so if you booked for 5 that spare person will have to buy their own. Room had a decent view few of town, but can overall use an upgrade. Tv was basic, no smart tv, bathroom was tight for 5 adults. We had a 2 double bed with a sofa bed. Room came with a mini fridge and a microwave that also needs an upgrade. Check in and check out was fairly easy. I would recommend and stay here again if budget was an issue.
Yöpyi 2 yötä toukokuussa 2024

4/10 Huono

Lisa, Valencia

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
the hotel literally looked like it could be used for crime scene photos, i’m sure the actual hotel was nice enough, but the motel section that we were in was spooky
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Helena & Jason

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
They accommodated my unexpected additional guest , provide a complimentary cot and parking. Only bad thing was the complementary breakfast voucher. They wait for food was over an hour and the food was cold and old. Almost missed check out time cause how slow it was not to mention the potatoes and toast were not edible. But the room was perfect. Also they staff was not bilingual which i had to help translate for another guest because of this fact. I didnt mind at all but they probably should have 1 staff memeber able to understand and speak french just incase 😉.
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Midhat

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Its ok
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Abigail

Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

chetan

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good hotel
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Kat

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The room smelled like old rugs and cigarettes
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Julia Tatiana

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Trudy

We enjoyed our stay. The room was clean and staff were friendly.
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

James

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
First try of one of the older motel rooms, promptly requested and upgrade to tower room and was accommodated. It's not even that the motel room was bad, just a bit dated. Staff very accommodating to my request. This was my third stay and I would go back again. Here is the thing, the price is decent given the proximity to Clifton Hill. You can walk to everything and anything worth seeing(IMO) within 20-30min. The hotel has always been clean and inviting. The tower rooms are quite nice and punch a little above their weight for the price (compared to the area) generally speaking. We did have a couple minor issues with the room this time, nothing that couldn't have been resolved by a quick trip from maintenance, but also nothing that bothered me enough to do so.
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Marie

Matkusti kumppanin kanssa
Huonoa: Siisteys ja henkilökunta ja palvelu
Check in was long. There was confusion with a room being ready and the cost at booking and what was actually due. The room had dirty towels in the shower and the curtains don’t close all the way.
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 26.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay. We will be following up with housekeeping regarding your stay.

10/10 Loistava

James

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 26.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Loistava

Heather

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Close to Clifton Hill
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 25.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Loistava

joe

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 25.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Loistava

Stefano

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 26.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Loistava

derek, brantford

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place to stay.. I accidently picked courtyard but was pleased with the room. the only issue with the room was the bathroom door had to be forced closed... not a big thing but a bit of a usance the staff even offered to upgrade to the tower.. but i was fine with the room i was in
Yöpyi 2 yötä toukokuussa 2024
General Manager vastasi 25.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Hyvä

Jerzy

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location in the heart of everything
Yöpyi 3 yötä toukokuussa 2024
General Manager vastasi 23.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Loistava

Cynthia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I loved how close it was to the falls and cliffton hill! The staff were all extremely friendly. I would stay here again as it was convenient.
Yöpyi 4 yötä toukokuussa 2024
General Manager vastasi 23.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Loistava

REZA

Hyvää: Henkilökunta ja palvelu
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 23.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 OK

Muhammad

Need some renovations
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 23.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Hyvä

Karetta

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I liked everything about the property. I disliked that there were no mirrors in the room and some should be added. Other then that , I loved it and enjoyed my stay
Yöpyi 2 yötä toukokuussa 2024
General Manager vastasi 23.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 OK

Veronica

Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 23.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Loistava

Anisha

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 23.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Hyvä

Bella

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 23.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Loistava

Robyn

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 23.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 OK

Mariglen

Matkusti pienten lasten kanssa
Overall experience was very good. I stayed for only one night and it wasn’t so bad. The beds and pillows weren’t the most comfortable ones and one of the front desk lady seemed like she wasn’t happy that costumers are coming from the expressions and her talking. The phone in my room didn’t worked and I had to ask to the front desk for an extra set of bed sheet and they came very fast. I would rate the overall experience 2.5/5.
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 25.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Loistava

Kimberly Jannele

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice place
Yöpyi 2 yötä toukokuussa 2024
General Manager vastasi 23.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Loistava

Ronely

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff are easy to talk to and always willing to help out if you need anything.
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 23.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 OK

Katelyn

Matkusti ryhmän kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Staff were rude. Rooms were nice and it is in a good locations
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 23.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay. We are very sorry to learn of your experience with staff and will be further looking in to this matter.

2/10 Hirveä

Brittanie

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Not impressed. Way over priced
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 23.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Hyvä

Patrick

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
General Manager vastasi 23.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Hyvä

Regina

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
NA
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 23.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Loistava

Esther, Markham

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Good and clean
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 23.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Loistava

Brittney

Hyvää: Henkilökunta ja palvelu
Excellent location
Yöpyi 2 yötä toukokuussa 2024
General Manager vastasi 23.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 OK

Alexis

Hyvää: Henkilökunta ja palvelu
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 18.5.2024
Thank you for taking the time to share your feedback with us.

10/10 Loistava

Christine

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Es war alles perfekt
Yöpyi 3 yötä toukokuussa 2024
General Manager vastasi 16.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 OK

Tracy

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This property had no microwave the air conditioner unit was so loud it was kind of hard to fall asleep the bathroom was a nice size but I thought we were staying in the tall building of the hotel I had no clue there were any outside rooms behind the hotel that was pictured online I would have preferred to stay with the door inside a building not outside. Your refrigerator was really old and crooked you had to lift it up to shut the door and didn't keep the drinks we had very cold.
Yöpyi 5 yötä toukokuussa 2024
General Manager vastasi 16.5.2024
Thank you for taking the time to share your valued feedback with us based on your recent stay. For future reference you can always upgrade your reservation with a member of the front desk as we do offer microwaves within our family tower rooms. We hope to have the opportunity in the future to welcome you back.

8/10 Hyvä

Sharina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Have pool
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 16.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Loistava

Xylene Larsen Rizze

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Came with my friends and they enjoyed the place so much. Loved how it so close to shopping areas and mostly the spa. Definitely worth the price. Will surely come back! 🌷
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 12.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay. We look forward to welcoming you back again in the future.

2/10 Hirveä

Jen

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
I would not recommend coming here especially with children, but you get what you for
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 16.5.2024
Thank you for your feedback. Our property is secured and monitored 24 hours per day. Please feel free to contact the property to further discuss.

8/10 Hyvä

Melodie

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property itself is great. But be warned, EXPEDIA's pricing is WRONG!! Expedia hasnt communicated well with their hotels & as such, shows you a lower amount then what you'll actually pay!
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 11.5.2024
Thank you for your feedback. We hope that you were able to get your reservation details resolved .

8/10 Hyvä

Jerick

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I like it because it’s clean, convenient,quite and specially safe,,
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 10.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Hyvä

Milton

Hyvää: Siisteys ja henkilökunta ja palvelu
The hotel is a somewhat outdated. Staff is great and we’re very attentive to our needs.
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 10.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Hyvä

Milton

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
The rooms were clean, but they need some upgrading. During the last night there were a few guests that were noisy (very late) that night. Not taken well, since we need to get up early the next day.
Yöpyi 4 yötä huhtikuussa 2024
General Manager vastasi 10.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Loistava

Melodie

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was fantastic. Expedia however, needs to fix their issue! The room costs MORE than Expedia said it would!!
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 10.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay.

2/10 Hirveä

Jaclyn

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The room was awful the toilets didnt even flush
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 10.5.2024
Thank you for taking the time to share your feedback with us based on your recent stay. Upon inspection of the room by management and maintenance the toilet was found to be in proper working order.

2/10 Hirveä

Sanjay

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Smell in room, very small room, not as seen in picture, Noise comes from side of room.
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 5.5.2024
Thank you for your recent feedback. All photos of rooms are taken of the specific room type booked. Often guest only review the main image not realizing we offer many different room types at different rates.