Norton Hotellit

”Negative points Broken bathroom fittings. Tired hotel. Dark rooms with musty smell. This hotel needs a refurbishment. Taps need to be combined. Carpets needs replacing. Good points are helpful staff.. Friendly.. Gave us extra pillows. Quiet and peaceful. Rooms are good sized. ”

”Very s”

”The hotel was beautiful and historical, the service was super friendly and the food was great! The spacious room was decorated in very nice and modern style, but... The carpet was dusty (or at least not cleaned/vacuum cleaned) since the previous customer, nor was it cleaned between our 2 nights stay. What was much worse; in the room there was a stark moldy smell that did not go off even as we kept the windows from both sides of the room open for 2 full days & nights. Both me and my husband were...

”Excellent staff. We were delayed by bad weather and arrived late, just as the chef told reception that he’d finished service. He immediately asked what we’d like to eat and prepared us a great dinner. The general manager and breakfast waitress were also very helpful and friendly. ”

”Spent one night at the hotel. It is located in a cute small town. There is a good car park and the hotelarea is beautiful. The room was OK size, but could use an update. The pub was nice and the breakfast was good. Staff was friendly and helpful :)”

”Room 7 extractor fan not working. Both windows can’t be propped open. No mirror over desk so hairdryer cannot be plugged in near a mirror. Shower floods bathroom floor. All staff tried hard but were overstretched. At breakfast many things were only available if asked for. Evening meals not good value for money. This is not a 4 star hotel. ”

”Generally comfortable. Bar and restaurant staff friendly. EV parking very good. Bathroom cold. Towel rail not working. Asked for it to be sorted but nothing happened. Pool good size but run down.(e.g some changing room showers not working, jacuzzi not working and pool shower cold with blocked drain.)”

”Large spacious room, very comfortable with great views of the village green. Lots of parking. Bathroom was spotless. Well stocked with tea, coffee and continental breakfast items (The Bell currently doesn’t offer a cooked breakfast). The pub restaurant was epic - fantastic menu with additional ‘specials’ and great desserts. Obviously popular with locals and repeat diners. The pub bar was friendly and a good range of ales on tap. Service was superb throughout and I’d recommend The Bell...

”All of the team were very friendly and helpful. There was a young lady who served us breakfast and she was exceptional …. unfortunately we didn’t get her name. The only negative point was the stairs that were narrow in parts and not very wide. We are pensioners and found them difficult to claim. ”

”Fabulous all round Super welcome Beautiful room with comfortable bed. Amazing food and hospitality especially the waiting staff. ”

”Charming old inn, clean and comfortable room. Helpful friendly staff. No wifi at the back of the building. ”

”Excellent customer service by all the staff. Lovely property, lovely people, lovely food… Will definitely be back!”

”Decent room, welcoming staff and nice food in evening and at breakfast. Would definitely stay again when visiting Nailsworth. The quality and value of breakfast was excellent. ”

”Private secure parking for guests only. Hotel in the heart of the Village. ”

”The reception at the hotel was excellent, however the evening menu and food was disappointing.”

”All felt very dated. Walls and floors all paper thin, could hear everything from folks waking at 6am, with the addition of construction work right outside the window at 7:30am. Rooms, whilst clean, were basic and tired, and far too warm with no ability to adjust temperature. Pay and display parking (with no guest discount) is a bit odd too. Not sure what grants this a 4*, but it certainly isn’t. Get what you pay for. ”