6/10 OK
Chris A.
13.7.2025
Nice house, but hot tub was unusable
We stayed 4 nights during a basketball tournament (7 games in 4 days). Our top 3 needs were: a house, a private pool, and a hot tub for post-game recovery. The home was clean and in a great location, but the hot tub was unusable, despite being clearly listed as an amenity and a key factor in choosing this property.When we asked to heat it, the host responded:“I strongly discourage you from heating the pool. Summer time… all sorts of grows thrive.”We replied that we understand about the pool, but we just needed the hot tub heated. He replied:“You can use the resort hot tub… when algae comes in at full vengents, [it] takes 2–3 times of the heating cost to bring it under control.”I asked once more for the hot tub heat, because it was that important to our stay. Host responded that:1. The hot tub cannot be heated separately from the pool2. Heating requires a 5-night minimum stay3. There’s a 50 activation fee after check-inNone of this was mentioned in the listing or booking processWhen we asked for a credit due to the misleading amenity, the host said:“The pool and tub are ‘available service at a cost,’ not a provided amenity.”This felt like a bait-and-switch with a somewhat dismissive response. We don’t mind paying for heat if needed, but it should’ve been clearly disclosed.If a working hot tub is important to your stay, you’ll want to clarify everything with the host up front. Otherwise, manage expectations; it may not be available even if listed.
Chris A.
Yöpyi 4 yötä heinäkuussa 2025