8/10 Hyvä
Moises
Matkusti perheen kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
5.8.2025
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
The hotel sas ice and the rooms were nice also i got to see the standard beachside rooms and the Family suite by Thunderbird. However between myself and my cousin we rented the poolside Cabanas. These things are not cleaned. For the price you pay to rent those during peak season and to encounter empty bottles under the TV stand Dirt on top of the TV and TV stand . A wet rag clean would do the Job but thars my pount not even that is done. Then i got a Cabana where there was Vomit and was not cleaned from the day before. There was also a young lady Lifeguard supervisor with the dark blue shirt that i had to approach to ask for the Poolside cabana service staff and i walked over and said" Excuse me I am looking for someone that can help me with rebting the cabana and he response beofre i could finsih was " I DONT SPEAK SPANISH in a extremely rude way. I said to her young lady i was clearly spekaing emglish if you had let me finish and not interrupt me you would have heard what I said . Her repoly was ohhhh my bad. Are we in the streets that we say my bad ? Is this how your employees soeak to customers??? What in the no manner having response is that!!! And lets say I was speaking spanish although I was bot. Is this the proper way to tell a guest that you do not speak spanish? #mannersneeded I do want to thank the two employees witht he light blue shirts assigned to the pool Cabanas service on 7/30 They were superb!!! Kudos to the young mand and young lady.
Moises
Yöpyi 7 yötä heinäkuussa 2025
