Dear Rebeca,Thank you for staying with us. Sorry to hear you experienced the smell of sewage in your room. Did you have the chance to report this to our ambassadors? We have shared this with housekeeping and making sure this will not happen again. We hope this experience will not stop you to spend some time with us in the future. Hope to see you soon,Dory and CitizenM POP team

Dear Richard,Thank you for staying with us and for sharing your honest opinion. Sorry to see your stay was not as great as we imagined for you. Apart from the tablet you can find manual buttons to control the TV, blinds and lights in the room. Sad to hear you had troubles with the ipad charger and the fridge. We are happy to offer room move, in case our availability allows it. Sorry you did not hear from the team and got a solution, it was shared.Can you please share with us your experience in our canteen? What can we do better to improve on this matter? Thank you for your answer in advance,Dory and the CitizenM POP team

Hello dear James,I'm sorry to hear that you had no coffee in the early morning. And for the experience you had.However we must let you know that citizenM offers coffee and tea 24/7 at our canteenM and we do not hold up coffee from our guests, and if this was the case in our hotel, we will not hesitate to share the feedback to our team and this is not our way of taking care of you as a guest. On another note, we also do not have a coffee machine in the rooms, so there might have been a misunderstanding?We are wondering if there's a possibility that there's been a miscommunication somewhere. Please do not hesitate to contact us further. citizenJulia

Dear Gemma, Thank you for fantastic review. We are delighted to read that you enjoyed your stay and everything was to your liking. Indeed our rooms are compact, however its equipped with XL bed, rain shower, moodpad, where you can adjust temperature and lighs to your comfort. We are looking forward to welcome you soon again here in Paris or other CitizenM hotels worldwide. Wishing you safe onward journey and great rest of the week. With kind regards,

Dear Tanisha, Thank you for your time to write review about your stay. We are delighted to read that you had warm welcome and enjoyed your stay. Thank you for your comment regarding the weird smell, it has been reported. It helps us to improve from feedback such as yours, therefore, big thank you. We hope to welcome you soon again here in Paris or other CitizenM hotels worldwide.

Dear Sharon, First, let me thank you for choosing CitizenM for your stay in Paris. We are delighted to read that you had warm welcome and enjoyed your stay. We are looking to welcome you again here in in Paris or other CitizenM hotels worldwide. Safe onward journey and wishing you great rest of the week.

Dear Joseph,Thank you for staying with us and for sharing your experiance. We were happy to see you had a good time, enjoyed the room and the lobby. Great to see you connected well with the team and you had a positive impression. Looking forward to welcoming you again in our hotels.Dory and CitizenM team