Hello,Thank you for taking the time to provide this feedback.We truly understand your disappointement. When our kitchen is closed, we can not do anything because the employees are not here anymore.At this time most of restaurant are closed, however our team tried to propose you several solutions so you can have a meal but unfortunately none suited you.Next time, we invite you to let us know that you will be back late at the hotel so we can provide a best solution.Kind regards,The Elysee Team

Oli ilo saada teidät asiakkaaksemme hotelliimme, ja toivottavasti nautit muutenkin matkastanne täysin rinnoin! Toivottavasti näemme pian uudestaan! Parhain terveisin The Elysee Team

Dear Sara, Thank you for your valuable feedback! Best Regards, Maurine,

Hello Sheree,Thank you very much for this kind review :)We are delighted to learn that the cleanliness of your room met your expectations !We are also pleased that you enjoyed the culinary offerings at our on-site restaurant, providing a convenient and quality dining experience.We hope to see you again soon.The Elysee Team

Hello Tatiana,Thank you for your review.We are delighted to hear that the cleanliness of our rooms and the overall condition of the hotel met your expectations and contributed positively to your experience.However, we regret that the shuttle service did not fully meet your standards in terms of clarity. We strive to provide clear and convenient transportation options for our guests, and we take your feedback seriously as we continuously seek to enhance our services.Our staff is dedicated to providing a warm and friendly atmosphere, and we are pleased that this aspect stood out to you during your visit.We do hope to have the opportunity to welcome you back in the future,Kind regards,The Elysee Team

Hello Angelica,Thank you for your review.We are delighted to hear that our strategic location provided the convenience you needed to enjoy the magic of Disneyland Paris and the surrounding attractions.We regret to hear about the air conditioning issue you experienced. While we are glad that the provided fan met your needs, we would like to assure you that our maintenance team is dedicated to ensuring all facilities operate correctly for the comfort of our guests.Our staff is heartened by your acknowledgment of their efforts to accommodate your needs, and we are proud that the cleanliness and amenities of our rooms contributed positively to your stay.We do hope to have the opportunity to welcome you back in the future,The Elysee Team

Hello Courtney,Thank you very much for this kind review :)Knowing our team were attentive to your needs is very rewarding and will motivate us to continue doing our utmost to ensure our guests enjoy their stay.We hope to see you again soon.The Elysee Team

Hello Tricia,Thank you for your review.We are pleased that you enjoyed your stay and appreciated the high standards which we strive to uphold.We strive to ensure that every guest has the best experience possible !We do hope to have the opportunity to welcome you back in the future,Kind regards,The Elysee Team

Hello Kathy,Thank you very much for this kind review :)We are thrilled that you found our check-in process smooth and our staff members friendly. Our team strives to provide a welcoming atmosphere and exceptional service, so your compliments are truly appreciated.We hope to see you again soon.The Elysee Team

Estimado Mauricio,Agradecemos sus palabras sobre su reciente experiencia con nosotros.Nos complace saber que encontró nuestra ubicación conveniente y de su agrado.Lamentamos sinceramente que la limpieza no haya cumplido con sus expectativas. Nos esforzamos por mantener nuestros estándares de limpieza y haremos seguimiento a sus comentarios con nuestro equipo de limpieza. En cuanto a la condición del hotel, deseamos asegurarle que realizamos renovaciones periódicas y mantenimientos constantes para proporcionar instalaciones de calidad a nuestros huéspedes. Sin embargo, nos entristece saber que en esta ocasión su experiencia no reflejó nuestros esfuerzos.Nos satisface que el servicio recibido haya sido positivo y esperamos que esto haya contribuido a una estancia agradable.Esperamos poder recibirle en otra oportunidad. Atentamente,The Elysee Team

Hello Joy,Thank you for your review.We are thrilled that you found our location to be ideal and the access to the train convenient for your adventures to Disneyland. We regret to hear about the inconvenience faced with the shuttle service at park closing time. Please rest assured that the shuttle service is typically reliable, and we apologize for any discomfort due to the delay during your stay. It's wonderful to know that the cleanliness of your room, the overall condition of our hotel, and the services provided by our staff met your expectations, enhancing your stay with us. We also take pride in our room amenities, designed to offer guests a comfortable and enjoyable experience. Thank you once more for choosing L'Élysée Val d'Europe, and we are sincerely looking forward to your next visit, where we hope to make it even more memorable,The Elysee Team

Hi Brandon,Thank you for taking the time to share your feedback.Your kind words about our attentive staff greatly warm our hearts, and we are thrilled that our prime location contributed positively to your experience. It's wonderful to know that the close proximity to the shopping centre and the convenience of our complimentary shuttle service to Disneyland enhanced your stay. We would love to have you back for another stay in the future,The Elysee Team

Liebe Pia, Wir bedanken uns für Deine positive Bewertung unseres Hotels.Es freut uns zu hören, dass Sie die Lage unseres Hotels für Ihren Besuch im Disneyland als ideal empfunden haben und Sie mit der Gesamtzustand des Hotels sowie dem Service zufrieden waren.Dennoch bedauern wir, dass die Sauberkeit Ihres Zimmers nicht unseren hohen Standards entsprach und dass Sie die Lärmbelastung als störend empfanden. Wir legen großen Wert auf die Sauberkeit und Ruhe in unserem Haus und möchten versichern, dass dies nicht die übliche Erfahrung unserer Gäste widerspiegelt. Unsere Zimmer sind schallisoliert, um unseren Gästen eine angenehme Ruhe zu gewährleisten. Wir entschuldigen uns, falls es hier zu Unannehmlichkeiten gekommen ist.Wir sind stets bestrebt, unseren Gästen einen angenehmen Aufenthalt zu bieten und nehmen Ihr Feedback sehr ernst. Dies gibt uns die Möglichkeit, unsere Dienstleistungen kontinuierlich zu verbessern. Es wäre uns eine Ehre, Sie wieder bei L'Élysée Val d'Europe willkommen zu heißen und Ihnen die Qualität und den Komfort zu bieten, den Sie erwarten und verdienen.Wir würden uns sehr freuen, Sie in Zukunft wieder bei uns als Gast begrüßen zu dürfen!Mit freundlichen Grüßen,The Elysee Team

Hi Peter,Thank you for taking the time to share your feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would love to have you back for another stay in the future,The Elysee Team

Hi Kenneth,Thank you for taking the time to share your feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We would love to have you back for another stay in the future,The Elysee Team

Hello,Merci pour votre superbe commentaire :)Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.À bientôt !La Team Elysée

Hello Charlene,Thank you very much for this kind review :)We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon.The Elysee Team

Gentile Marco,La ringraziamo per il suo commento sul nostro hotel.Siamo davvero molto felici di averle potuto offrire un soggiorno positivo sotto ogni punto di vista. In particolare apprezziamo la sua menzione riguardo il comfort, la pulizia e l'ordine della camera, aspetti fondamentali per una permanenza serena e all'insegna del relax.Speriamo di avere molto presto il piacere di ospitarla di nuovo al L'Élysée Val d'Europe in futuro. Cordiali saluti,The Elysee Team

Hello Leah,Thank you very much for this kind review :)It is truly heartwarming to learn that our complimentary shuttle service provided you with convenient access to the magic of Disneyland. Your commendation on the impeccable cleanliness of our hotel is greatly appreciated, as we strive to maintain the highest standards.We are thrilled that the culinary offerings at our restaurant left a lasting impression, and we take pride in providing a delectable dining experience for our guests. Once again, thank you for your kind words, and rest assured that we will continue to dedicate ourselves to ensuring memorable stays for all who visit us.We hope to see you again soon.The Elysee Team

Hi Dirk,Thank you for taking the time to share your feedback.It's heartening to hear your appreciation for our strategic location, tailored to enhance the magical experience of Disneyland Paris visitors. Our complimentary shuttle service is indeed designed for convenience and ease, ensuring seamless journeys to and from the park.The proximity to the extensive shopping options and the accessibility provided by the nearby train station is something we take great pride in. It is delightful to know that these aspects contributed positively to your stay.Above all, we are thrilled that our team's dedication to service excellence resonated with you. Cleanliness and maintaining the pristine condition of L'Élysée Val d'Europe are our top priorities, and your commendation is a testament to our staff's unwavering commitment.Thank you once again for choosing us for your visit. Your satisfaction is our greatest reward.We would love to have you back for another stay in the future,The Elysee Team

Hello Shirlee,Thank you very much for this kind review :)We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to see you again soon.The Elysee Team

Hello Christina,Merci beaucoup pour cette note très positive.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.À très vite chez nous,La Team Elysée

Hello Alexander,Thank you for this great review :)We're delighted to hear that our commitment to cleanliness met your expectations and contributed to a comfortable stay. It's also heartening to learn that the condition of our hotel was to your complete satisfaction, reflecting our dedication to maintaining a pristine environment. Moreover, we are thrilled that our staff's service excellence played a significant role in making your visit memorable.We look forward to seeing you again in the future,The Elysee Team

Hello Leeann,Thank you for your review.We are delighted to hear that you found our location conveniently close to the metro station, providing easy access to surrounding attractions.We regret to hear about your experience with noise and understand that a peaceful environment is important for our guests. We strive to maintain a quiet atmosphere and offer soundproof rooms, as well as earplugs upon request. However, we apologize for any inconvenience you may have experienced. Concerning toiletries, we aim to cater to our guests' needs while being environmentally conscious, and thus amenities are available upon request to reduce waste. We appreciate your understanding and will review our communication of this policy. Regarding the shuttle service, we offer a complimentary shuttle to Disney at regular intervals and are sorry if the timing was not convenient for you on this occasion.We are pleased to know that you were satisfied with the overall cleanliness of your room and the condition of the hotel, as we take great pride in maintaining our standards.We do hope to have the opportunity to welcome you back in the future,Kind regards,The Elysee Team

Hello Paul,Merci beaucoup pour ce commentaire très positif.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous vous espérons chez nous à nouveau très bientôt,La Team Elysée

Dear Julia,Thank you for your review.It brings us immense pleasure to hear that our team's dedication to service excellence contributed to your fantastic experience. We are delighted that the culinary offerings at L'Élysée Val d'Europe met your expectations, adding to the enjoyment of your stay. Moreover, it's great to know that the proximity to shopping and dining options enhanced your visit, showcasing our prime location. We have taken note of your concerns regarding the bathtub design. Please rest assured that we prioritize our guests' safety and comfort, and that we have bath mats available to our guests.We do hope to have the opportunity to welcome you back in the future,The Elysee Team

Sehr geehrte Anne,wir bedanken uns, dass Sie sich die Zeit für eine Bewertung genommen haben.Es tut uns leid zu hören, dass das Frühstück nicht Ihren Erwartungen entsprochen hat. Wir bieten ein amerikanisches Frühstücksbuffet mit einer breiten Auswahl an hochwertigen Speisen und hoffen, dass Sie bei einem zukünftigen Besuch eine Verbesserung feststellen werden.Bezüglich der Sauberkeit und Ausstattung Ihres Zimmers sowie des Zustands des Hotels und des Services streben wir stets nach Exzellenz und bedauern, dass wir in diesen Bereichen nicht Ihre volle Zufriedenheit erreichen konnten. Wir schätzen Ihr Feedback, da es uns hilft, unsere Standards kontinuierlich zu verbessern.Wir entschuldigen uns für die Umstände und hoffen, dass Sie uns zukünftig nochmal eine zweite Chance geben.The Elysee Team

Hello Mariajose,Merci pour cette belle note :)Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services.À bientôt !La Team Elysée

Hello Christel,Merci d'avoir pris le temps de ce retour.Nous sommes ravis de lire que vous avez trouvé notre hôtel propre et que notre personnel a contribué positivement à votre expérience. Nous tenons à offrir un service de qualité et un accueil chaleureux, donc vos commentaires sont très appréciés. Concernant votre remarque sur le prix du petit déjeuner, nous souhaitons préciser que nous proposons un buffet américain varié et de qualité, avec des options chaudes et froides, sucrées et salées. Nous tâchons de garder notre compétitivité par rapport aux prix pratiqués aux alentours ;)Nous espérons vous accueillir à nouveau très bientôt,La Team Elysée

Hello Cynthia,Merci pour cette belle note :)Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.À très vite chez nous,La Team Elysée

Hi Carina,Thank you very much for your positive review.We are thrilled to hear that the cleanliness of our hotel met your expectations and that your children's teddy was treated with care. Our team is delighted to know that you appreciated the convenience of the shuttle bus to Disneyland and the proximity to the train station and shopping center.We regret that not all interactions with our staff were positive, and we take your feedback seriously as we aim to provide the highest level of hospitality.We're glad that the room amenities enhanced your stay and contributed to a 100% satisfaction rating in that area.We look forward to seeing you again on your next stay!The Elysee Team

Hi Kamille,Thank you very much for your positive review.We are thrilled to hear that our convenient shuttle service to Disneyland was suitable for your family's needs. Our team is also very glad to have made a positive impact during your stay, providing you with a warm welcome. We're pleased that overall, you found our facilities to be in great condition.We apologize for any inconvenience caused by the elevator not being functional at times. Please rest assured that maintaining all our amenities in top working order is a priority for us, and we address any such issues as quickly as possible.We hope to see you again soon.The Elysee Team

Hello Shannon,Thank you very much for this kind review :)We're thrilled to hear that our convenient shuttle service made your travel to Disney both easy and enjoyable. It's wonderful to know that you found the rooms spacious and appreciated the modern touches, along with the daily replenishment of towels and water to ensure your comfort. We're also delighted that our restaurant exceeded your expectations with its quality and value, offering a preferable dining experience to that of the parks. Our team strives to provide exceptional service and it's rewarding to see this reflected in your feedback.We look forward to seeing you again on your next stay!The Elysee Team

Bonjour Thomas,Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.À très vite chez nous,La Team Elysée

Hello Rifa,Merci beaucoup pour ce commentaire très positif.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.À très bientôt chez nous,La Team Elysée

Hello Rosna !Thank you for this feedback.We're thrilled to hear that our strategic location added convenience to your stay, providing easy access to both the enchantment of Disneyland and the variety of options at the nearby outlet mall. It's also gratifying to know that you found our rooms to be clean and our service professional. Our team strives to ensure every guest enjoys a comfortable and welcoming environment. Regarding your suggestion for toiletries in the standard rooms, we currently offer a complete hygiene kit on request to cater to our guests' needs and aim for satisfaction across all room categories.See you soon,The Elysee Team

Hello,Merci pour cet avis excellent.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Nous vous espérons chez nous à nouveau très bientôt,La Team Elysée

Hi Jessica Siobhan,Thank you very much for your positive review.We're thrilled to hear that our prime location provided convenient access to Disney, trains, and nearby dining and shopping options. It's wonderful to know that the modern design of our establishment met your expectations and that you found our hotel to be clean and well-maintained. We're especially pleased that our breakfast buffet was a highlight of your morning. We hope to see you again soon.The Elysee Team

Olá Maria Elisa, agradecemos a sua avaliação.Ficamos muito contentes em saber que o quarto atendeu às suas expectativas, proporcionando conforto e uma experiência agradável.É um prazer receber o seu elogio sobre a nossa localização estratégica, facilitando o acesso ao metro e a espaços comerciais. Agradecemos também as suas palavras sobre o nosso restaurante e folgamos em ler que apreciou a qualidade e variedade do nosso cardápio. Por fim, é ótimo que o shuttle gratuito para os parques tenha acrescentado valor à sua experiência.Esperamos receber a sua visita novamente e continuar a superar as suas expectativas.Com os melhores cumprimentos,The Elysee Team

Hi Philip,Thanks for taking the time to leave some feedback.We're thrilled to hear that our hotel exceeded your expectations and that you found our staff helpful and our rooms well-appointed with effective climate control. Our commitment to cleanliness is paramount, so it's wonderful to know you appreciated our efforts. Additionally, we're glad our breakfast selection started your day on the right foot. We regret to hear that your dining experience did not meet your expectations. Our steakhouse prides itself on serving quality dishes, and we are usually known for our attention to culinary detail. It's disappointing to learn that we fell short during your visit. We appreciate your valuable advice regarding the shuttle bus service; our aim is always to ensure guests are well-informed to make their travel as smooth as possible. The convenience of our shuttle service is something we are proud of, and we always encourage guests to check the schedule for planning their trips.See you soon,The Elysee Team

Hello Ria, Thank you for taking the time to share your feedback with us.We truly value all feedback and I sincerely apologise that you were not entirely satisfied with your recent stay. We have taken note of your comments regarding our WiFi, unfortunately it was a general operator failure. Please be assured that this is a very rare incident, but it has impacted our usual services.Our guest satisfaction is our priority, we have contacted you - don't hesitate to get back to us.We hope to see you in the future,The Elysee Team

Hi Heather,Thank you very much for your positive review.We're thrilled to hear that the location of our establishment served you well for your Disney adventures and shopping excursions, and that you found our shuttle service to be both quick and efficient. It's also great to know that our efforts in maintaining cleanliness and providing exceptional service met your expectations, contributing to the comfort of your stay.We hope to see you again soon.The Elysee Team

Hi Jonathan,Thank you for taking the time to share your feedback.We're thrilled to hear that our shuttle service to Disney added convenience to your stay and that you found our rooms to be impeccably clean. It's also rewarding to know that the condition of our hotel met your expectations and that our team's service contributed positively to your visit. Your acknowledgment of the amenities provided in your room is greatly appreciated, as we strive to create a comfortable and enjoyable environment for all our guests.We look forward to seeing you again in the future,The Elysee Team

Dear Liz,Thank you for your review.We regret to hear about the disturbances you experienced due to noise and the unexpected fire alarm during your stay. Our hotel is typically known for quiet, restful nights, and we apologize that we fell short of this standard for you. We understand the importance of a good night's sleep, especially when traveling, and we're sorry for any inconvenience caused. Although changing rooms was an option, we recognize that this is not always the most convenient solution late at night.Thank you for our discussions which allowed us to resolve this problem.We do hope to have the opportunity to welcome you back in the future,The Elysee Team

Hello Eun Jin,Thank you very much for this kind review :)We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on your next stay!The Elysee Team

Hello Eun,Thank you very much for this kind review :)We are happy to know that your room met your expectations and are glad that you found our shuttle service convenient for your needs.We look forward to seeing you again on your next stay!The Elysee Team

안녕하세요.저희 호텔을 방문해주셔서 감사합니다.디즈니랜드와의 편리한 접근성을 높이 평가해 주셔서 기쁩니다. 저희 호텔이 위치한 발 데유럽 지역은 디즈니 파크로부터 몇 분 거리에 있으며, 무료 셔틀 서비스를 통해 편리하게 이동하실 수 있습니다. 또한 조식도 만족스러우셨니 저희도 기쁘네요. 저희는 다양한 고품질의 옵션을 제공하는 '아메리칸 스타일'의 뷔페 조식을 제공하고자 노력하고 있습니다. 스프가 제공되니 않은 점에 대한 피드백 감사드리며, 남겨주신 의견을 바탕으로 서비스 개선을 할 수 있도록 노력하겠습니다. 소중한 의견 감사합니다. 부디 저희 호텔에서 머무시는 동안 Serris에서 즐거운 여행 되셨길 바랍니다.리뷰를 남겨주셔서 감사합니다. 항상 최선을 다할 것을 약속드립니다.The Elysee Team

Bonjour Daniel,Mille mercis pour votre commentaire.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.À très bientôt chez nous,La Team Elysée

Cher Cheuk,Merci mille fois à vous pour ce commentaire très positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.À très bientôt !La Team Elysée