Ulkopuoli

Arvostelut: The Clarendon Hotel and Spa

4 out of 5
The Clarendon Hotel and Spa
401 W Clarendon Avenue, Phoenix, AZ

Arvostelut

7,0

Hyvä

Arvosana 10 - Loistava. 357 kautta 1005 arvostelua" "
Arvosana 8 - Hyvä. 205 kautta 1005 arvostelua" "
Arvosana 6 - OK. 163 kautta 1005 arvostelua" "
Arvosana 4 - Huono. 139 kautta 1005 arvostelua" "
Arvosana 2 - Hirveä. 141 kautta 1005 arvostelua" "

7,4/10

Siisteys

8,2/10

Henkilökunta ja palvelu

6,8/10

Palvelut/mukavuudet

6,6/10

Majoituspaikan kunto ja tilat

7,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Carmen

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I like the vibe and the cleanliness
Yöpyi 2 yötä toukokuussa 2024
Missy vastasi 23.5.2024
Thank you for the 5 star rating, Carmen! We really appreciate it!

4/10 Huono

Steve

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beds were 12 " off the floor. People shouting in the halls both nights, window shade was absolutely filthy when pulled down. Tub very slippery. Water from faucet sprayed out of the sink and was not adhered to the sink.
Yöpyi 2 yötä toukokuussa 2024
Melinda vastasi 20.5.2024
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.

2/10 Hirveä

Leonardo

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had a terrible time at this hotel the beds are terrible the staff forgot to do the room we had a meting and we had to shower their was no clean towels the room was not done I told management to do the room at nine o clock and we came back in a hurry at 5:00 pm and they had to do the room at that time. The rod at the closet falling down the Kleenex Tissues are worst than paper for the kitchen. I hate this place!
Yöpyi 2 yötä toukokuussa 2024
Brent vastasi 13.5.2024
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.

10/10 Loistava

Ariana

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Maggie vastasi 12.5.2024
We're thrilled you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

4/10 Huono

Darcy

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
There is a surprise facilities fee not included in the Expedia price of $25 per night. The hotel is fairly well located, the rooms are large (but actually too large because not enough furniture) but it feels unfinished, like they are going through a transition that is ongoing. It certainly didn't feel like a "Spa." I did like that the rooms are not carpeted, but the floors were still not clean and I had to ask them to mop the floors while I went for a walk. They did oblige promptly.
Yöpyi 2 yötä maaliskuussa 2024
Hotel Management vastasi 10.5.2024
Thank you for taking the time to provide your feedback. I would like to take this opportunity to clarify the 25.00 fee mentioned in your review. It is important to note that when you receive the billing breakdown from Expedia, the fee is included to indicate that it is charged by the property, and not through Expedia. I understand that this may appear confusing, however, please note that you have not been charged twice.I would also like to clarify that our establishment is a hotel and spa, which offers guests the option to book appointments at our on-site spa. That being said, it is important to note that we are not a typical spa-like atmosphere, but rather a unique, boutique property with a beautiful rooftop and relaxing pool.I hope that this provides some clarity and reassurance. Following our renovations, we sincerely hope that you will consider returning to experience our improved facilities. Thank you again for your feedback and please do not hesitate to contact us should you require any further assistance.

8/10 Hyvä

Michael

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Melinda vastasi 10.5.2024
Your positive review just made our day! It's fantastic to know you enjoyed your time here. Come back and make more memories with us!

10/10 Loistava

Jessica

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
I really liked the friendliness of the reception staff. Melinda helped me and was super sweet. The gentleman(forgot his name) helped with getting my bags to the room. Not having a microwave in the room is inconvenient enough but they did not have one in the hotel for guest use and I felt that is ridiculous in 2024.
Yöpyi 2 yötä toukokuussa 2024
Missy vastasi 9.5.2024
Thank you for the kind review, Jessica! We love our supervisor Melinda, She always goes above and beyond. Unfortunately, after covid, they took out all the microwaves in the rooms. We hope to have microwaves back in the rooms in the near future!

10/10 Loistava

Oneka

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The property location makes it a great place to stay. Very convenient
Yöpyi 2 yötä toukokuussa 2024
Maggie vastasi 7.5.2024
Thank you for taking the time to share your positive experience! Your positive feedback means the world to us. Can't wait to host you again!

6/10 OK

Yvette

Huonoa: Palvelut/mukavuudet
The beds were low to the ground so for people with bad knees and back I could not recommend and there is only 1 chair and it has wheels, which is a safety hazard if you have health concerns.
Yöpyi 2 yötä huhtikuussa 2024
Aubrey vastasi 7.5.2024
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future, your feedback will help us with improvements. Thank you

10/10 Loistava

Joseph

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I arrived before my check in and staff was able to check me in I was glad after my 6 hour flight I was tired. The bar has some good drinks youre lit with just 1 the jalapeño margarita was bomb. The only issue is that I was looking forward to having a bubble bath but they needed up bot giving me that room with a tub. I’ll definitely come back here next time
Yöpyi 1 yön maaliskuussa 2024
Melinda vastasi 5.5.2024
Your positive review just made our day! It's fantastic to know you enjoyed your time here. Come back and make more memories!

8/10 Hyvä

Catherine

Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
The inensand beds were really comfortable. Nice towels. The room was pretty clean but yet nails sticking out of the bathroom sink area and holes cut in the walls. Neither of the blinds close completely.
Yöpyi 1 yön toukokuussa 2024
Melinda vastasi 4.5.2024
Thank you for taking the time share your positive experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers

10/10 Loistava

Jonathan, Casa Grande

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff was very helpful the room was very clean
Yöpyi 2 yötä toukokuussa 2024
Melinda vastasi 3.5.2024
Thank you for taking the time to share your positive experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!

6/10 OK

Fatima

Liikematkailija
There was a tremendous amount of noise at night. Spoke to the front desk, said they were cleaning the restaurant area. I could not understand why they would be cleaning at 11:00-midnight. In addition, there was more noise next to my room in the middle of the night. Overall, this was problematic being that I had to catch a plane with very little sleep the night before due to the noise.
Yöpyi 2 yötä huhtikuussa 2024
Melinda vastasi 3.5.2024
We apologize for any shortcomings you experienced during your stay with us at The Clarendon Hotel. We take your feedback seriously. Please contact us directly so we can work towards a resolution. Thank you for you for your understanding!

10/10 Loistava

Violeta

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Melinda vastasi 4.5.2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

4/10 Huono

Allison

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Melinda vastasi 3.5.2024
We apologize for any shortcomings you experienced during your stay with us at The Clarendon Hotel. We take your feedback seriously and are eager to learn more about your specific concerns. Please contact us directly so we can work towards a resolution. Thank you for your understanding.

2/10 Hirveä

Manuel

Yöpyi 1 yön toukokuussa 2024
Missy vastasi 23.5.2024
We apologize for any inconvenience you experienced during your stay at The Clarendon. Your feedback is important ,and we are committed to making improvements,if you could provide more details, we'd appreciate the opportunity to address your concerns. Please contact us directly. Thank you

10/10 Loistava

Elvira

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
Ironing board but No iron in the room
Yöpyi 1 yön huhtikuussa 2024
Maggie vastasi 2.5.2024
Thank you for taking the time to share your positive experience! Your positive feedback means the world to us. Can't wait to host you again!

8/10 Hyvä

Karen

Yöpyi 1 yön huhtikuussa 2024
Melinda vastasi 21.5.2024
Thank you for taking the time to share your experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority.

8/10 Hyvä

Christin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
It was a decent place to stay. The toilet paper holder, shower head, shower curtain rod were all hanging off. Seems like a little TLC would go a long way. Also, the AC never got cold which in AZ kinda stinks. But again, it was decent.
Yöpyi 1 yön huhtikuussa 2024
Maggie vastasi 30.4.2024
We're disappointed to hear that your experience at the Clarendon Hotel fell short of expectations. We apologize for any inconvenience, and we appreciate your feedback.

8/10 Hyvä

Kori

Yöpyi 8 yötä maaliskuussa 2024
Maggie vastasi 30.4.2024
We're thrilled you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

10/10 Loistava

Jeannie

Hyvää: Siisteys ja henkilökunta ja palvelu
Good 👍
Yöpyi 1 yön huhtikuussa 2024
Maggie vastasi 29.4.2024
Thank you for taking the time to share your positive experience! Your positive feedback means the world to us. Can't wait to host you again!

6/10 OK

Christian

Yöpyi 1 yön huhtikuussa 2024
Melinda vastasi 18.5.2024
We apologize for any inconvenience you experienced during your stay at The Clarendon. Your feedback is important ,and we are committed to making improvements,if you could provide more details, we'd appreciate the opportunity to address your concerns. Please contact us directly. Thank you.

6/10 OK

Michelle, tucson

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Maggie vastasi 28.4.2024
We apologize for any shortcomings that you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously and are eager to learn more about your specific concerns. Please contact us directly so we can work towards a resolution. Thank you for your understanding.

6/10 OK

Christopher

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Property could definitely use some renovations. Bed and stay was good for price. Pool needs to be cleaned badly.
Yöpyi 1 yön huhtikuussa 2024
Maggie vastasi 25.4.2024
We apologize for any shortcomings you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously. Please contact us directly so we can work towards a resolution. Thank you for your understanding.

4/10 Huono

Cody

Hyvää: Majoituspaikan kunto ja tilat
housekeeping walked into my room while i was asleep at 9am. i did not feel rested At all
Yöpyi 1 yön huhtikuussa 2024
Melinda vastasi 25.4.2024
We're truly sorry to hear about your experience here. Your feedback is crucial,and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out directly to us so we can discuss your issues. Thank you.

2/10 Hirveä

Richard

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
No phone no microwave plugins were lose
Yöpyi 1 yön huhtikuussa 2024
Aubrey vastasi 24.4.2024
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. The property has not had microwaves nor phones in rooms for several years, however our staff should have addressed this with you at check in and assisted you with how to contact the desk. We thank you for your time and your feedback.

8/10 Hyvä

KELLEY

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The young lady at the front desk was amazing (Aubrey?). I was in town for a medical emergency and she got me right in , no fuss.
Yöpyi 1 yön huhtikuussa 2024
Maggie vastasi 28.4.2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

8/10 Hyvä

Amber

Liikematkailija
Hyvää: Siisteys
In the rooms there is not a floor length mirror
Yöpyi 1 yön huhtikuussa 2024
Missy vastasi 20.4.2024
Thank you for the 4 star rating, Amber!

10/10 Loistava

Louise Kimball

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I enjoyed my stay because the checkin and out, pool, housekeeping, functionality was great. There was a huge dance party going on at the pool on a Sunday night, which surprised me. I would have bought earplugs. And the dining was less than expected. I'd recommend eating dinner elsewhere, but overall it just fine. I liked it. I do recommend it. Oh...the pillo
Yöpyi 1 yön huhtikuussa 2024
Missy vastasi 20.4.2024
Thank you, Louise! We hope to see you back again in the near future!

10/10 Loistava

Deborah

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great staff.
Yöpyi 3 yötä huhtikuussa 2024
Melinda vastasi 18.4.2024
Thank you for taking time to share your positive experience! We're thrilled you loved the Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!

10/10 Loistava

Theresa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
VERY friendly staff. Room was very clean. Small hotel but offered pool, hot tub, patio. Comfortable.
Yöpyi 1 yön huhtikuussa 2024
Melinda vastasi 17.4.2024
Thank you for taking the time to share your positive experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!

4/10 Huono

James, Tucson

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
the property is in major need of an upgrade... old bathroom fixtures... poor lighting in the bathroom
Yöpyi 1 yön huhtikuussa 2024
Brent vastasi 16.4.2024
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future. Please connect with us directly so we can address your concerns, updating the bathrooms and lighting will be the next phase of our room upgrades. We are just finishing up the first phase of this process. Thank you for bringing this to our attention.

2/10 Hirveä

Shawn

Yöpyi 1 yön huhtikuussa 2024
Melinda vastasi 5.5.2024
We're truly sorry for any inconvenience you experienced during your stay at The Clarendon Hotel. Your feedback is important, and we are committed to making improvements. If you could provide more details, we'd appreciate the opportunity to address your concerns. Please contact us directly. Thank you.

6/10 OK

Luis

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Staff was very friendly and helpful. I was able to text a maintenance request and they got back almost immediately with maintenance at my door on minutes. That being said... The room was dusty and finishings are all chipped and worn.
Yöpyi 1 yön huhtikuussa 2024
Aubrey vastasi 15.4.2024
Thank you for taking the time to share your positive experience, about our Staff and Texting service. We apologize for any shortcomings you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously, thank you for sharing your feedback so we can improve.

6/10 OK

Davin

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä huhtikuussa 2024
Aubrey vastasi 14.4.2024
We're disappointed to hear that your experience at the Clarendon Hotel fell short of expectations. We apologize for any inconvenience, and we appreciate your feedback.

8/10 Hyvä

Clinton

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä huhtikuussa 2024
Aubrey vastasi 22.4.2024
Thank you for your valuable feedback, Your feedback is important, and we are committed to making improvements.. We hope to see you again in the future!

10/10 Loistava

Cameron

Yöpyi 6 yötä huhtikuussa 2024
Melinda vastasi 1.5.2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

4/10 Huono

Jessie

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
So, it is a cannabis hotel. There are dedicated areas for it and rooms for it. There are areas in the halls that wreak. I did not know this will booking and was not okay with it but I couldn't find another room that wouldn't cost an absolute fortune due to a basketball thing happening over the weekend I was there. It is in the ghetto. There were a number of things that were broken in my room- the shower handle, the safety bar, several lights, the remote for the air conditioner. It wasn't the cleanest. The staff were very nice.
Yöpyi 2 yötä huhtikuussa 2024
Maggie vastasi 8.4.2024
We apologize for any inconvenience you experienced during your stay. Your feedback is important, and we are committed to making improvements. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution,Thank you.

8/10 Hyvä

Linda

Matkusti kumppanin kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
There was no phone in the room to contact the front desk. We had to go down to the front desk to get toilet paper.The desk chair was broken, it would not rise up . I felt like a little kid sitting up to a big table.It was hard to do computer work. The staff were very friendly.
Yöpyi 3 yötä maaliskuussa 2024
Aubrey vastasi 8.4.2024
We apologize for any inconvenience you experienced during your stay at Clarendon Hotel. Your feedback is important, and we are committed to making improvements. For your concern about the phone, our staff should have told you during check in that we do not have phones, we apologize, and will ensure this lapse of information doesn't happen again. Thank you for your feedback.

6/10 OK

Jason

Matkusti kumppanin kanssa
Wasnt as nice as what the website made it seem. Pretty much an over glorified Super 8 motel
Yöpyi 1 yön maaliskuussa 2024
Maggie vastasi 7.4.2024
We are truly sorry to hear about your experience here. Your feedback is crucial and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution,Thank you.

10/10 Loistava

Tarsha

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice location and great stay!
Yöpyi 3 yötä helmikuussa 2024
Missy vastasi 6.4.2024
We are so happy to hear that you enjoyed your stay with us. We hope to have you back in the near future!

6/10 OK

Ashley

I liked that the rooms were outside and viewed the pool. Furniture in hotel was a little warped but clean nonetheless
Yöpyi 1 yön maaliskuussa 2024
Aubrey vastasi 7.4.2024
We apologize for any shortcomings you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously, thank you for taking the time to let us know how we can improve for our guests.

10/10 Loistava

Rachel

Liikematkailija
Overall ok
Yöpyi 2 yötä huhtikuussa 2024
Melinda vastasi 3.4.2024
Your positive review just made our day! It's fantastic to know you enjoyed your time here at The Clarendon Hotel. Come back and make more memories with us!

2/10 Hirveä

Jason

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Horrible experience
Yöpyi 1 yön maaliskuussa 2024
Missy vastasi 30.3.2024
We are truly sorry to hear about your experience here. Your feedback is crucial and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. thank you.

10/10 Loistava

Korina

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice.
Yöpyi 1 yön maaliskuussa 2024
Melinda vastasi 28.3.2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again.

10/10 Loistava

Pamela

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very refreshing experience of customer service, ambience and historic property. I’ll be back
Yöpyi 2 yötä maaliskuussa 2024
Melinda vastasi 29.3.2024
Thank you for your glowing review! We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

10/10 Loistava

Karen

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Rooms were nice and the bed was comfortable
Yöpyi 1 yön maaliskuussa 2024
Melinda vastasi 27.3.2024
Thank you for your glowing review! We're excited to hear you enjoyed your stay at The Clarendon Hotel. Looking forward to welcoming you back soon.

6/10 OK

EBRAHIM

Not worth the price they charge!
Yöpyi 3 yötä maaliskuussa 2024
Maggie vastasi 28.3.2024
We're truly sorry to hear about your experience here. your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.

8/10 Hyvä

Abigail

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Quiet and polite place
Yöpyi 3 yötä maaliskuussa 2024
Maggie vastasi 26.3.2024
Thank you for taking the time to share your positive experience!

10/10 Loistava

Aiyetoro

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä maaliskuussa 2024
Maggie vastasi 26.3.2024
Thank you for taking the time to share your positive experience!