Rannalla, valkoista hiekkaa, ilmaiset rantakuljetukset

Arvostelut: Grand Velas Riviera Maya - All Inclusive

5 out of 5
Grand Velas Riviera Maya - All Inclusive
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO

Arvostelut

9,6

Poikkeuksellisen hyvä

Arvosana 10 - Loistava. 693 kautta 794 arvostelua" "
Arvosana 8 - Hyvä. 68 kautta 794 arvostelua" "
Arvosana 6 - OK. 13 kautta 794 arvostelua" "
Arvosana 4 - Huono. 12 kautta 794 arvostelua" "
Arvosana 2 - Hirveä. 8 kautta 794 arvostelua" "

9,8/10

Siisteys

9,8/10

Henkilökunta ja palvelu

9,6/10

Palvelut/mukavuudet

9,8/10

Majoituspaikan kunto ja tilat

9,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Sébastien

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Exceptional service, cleaness and food! Special thanks to Itzel, Francesca, Daniel & Donato.
Yöpyi 7 yötä toukokuussa 2024
Guest Service vastasi 19.5.2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation, and you can be assured that Itzel, Francesca, Daniel, and Donato will be thrilled to learn that they contributed greatly to its success. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

10/10 Loistava

Dora

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä helmikuussa 2024
Guest Service vastasi 19.5.2024
Thank you very much for sharing your rating on your recent stay with us at Grand Velas Riviera Maya. We highly appreciate being considered an excellent resort by you, and we hope to have the pleasure of hosting you again soon.

10/10 Loistava

Juan Antonio

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Buenas instalaciones trato amable magnifica comida en general todo muy bien
Yöpyi 3 yötä toukokuussa 2024
Guest Service vastasi 11.5.2024
Muchísimas gracias por brindarnos el tiempo de valorar su reciente experiencia vacacional en Grand Velas Riviera Maya. Realmente esperamos haber cubierto todas sus expectativas con nosotros, y esperamos tener el gusto de volver a hospedarle en un futuro próximo.Estamos a sus órdenes.

10/10 Loistava

Yedidia

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing hotel
Yöpyi 10 yötä huhtikuussa 2024
Guest Service vastasi 4.5.2024
Thank you for sharing your evaluation of your recent stay at Grand Velas Riviera Maya. We truly appreciate your feedback, and we hope to have the opportunity to host you again and repeat this "amazing" 5-star experience with you in the future.Thank you.

4/10 Huono

Olga

Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
No entertainment!, kids were bored, food was moderate, your plates were taken away right you put fork down!, no music in the evening, there was nothing to do for 9 and 10 years old, no even pool activities, no floaties, you have to buy one or just pleased them to give you some which were left by the other visitors! The food was ok, nothing special. The food im cooking at home taste much more better. Sushi was just ok, nothing special.
Yöpyi 4 yötä huhtikuussa 2024
Guest Service vastasi 2.5.2024
Thank you for taking the time to share your feedback. We are truly disheartened to read your review and wish to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. Furthermore, it there is more you wish to share with us directly, we are at your service. As always, we remain at your service.

10/10 Loistava

Orjana

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent customer service!!! Peaceful, especially the Zen Pool and Zen Lobby. Kids club had activities every hour. Everyone is kind, always greeting, attentive and welcoming. All restaurants are excellent! We can’t wait to go back. 5 days went by like 5 hours. Very very highly recommend it to families with younger kids or teenagers.
Yöpyi 5 yötä huhtikuussa 2024
Guest Service vastasi 25.4.2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

10/10 Loistava

Mayelin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing staff , amazing services
Yöpyi 4 yötä huhtikuussa 2024
Guest Service vastasi 24.4.2024
Thank you very much for taking the time to share with the world your wonderful thoughts and perceptions on your recent vacation experience at Grand Velas Riviera Maya. We are pleased to have exceeded all of your expectations and look forward to the pleasure of hosting you again soon.Until then, we remain at your faithful service.

10/10 Loistava

Éric Claude Christian

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä huhtikuussa 2024
Guest Service vastasi 20.4.2024
Thank you very much for sharing your rating on your recent stay with us at Grand Velas Riviera Maya. We highly appreciate being considered an excellent resort by you, and we hope to have the pleasure of hosting you again soon.

10/10 Loistava

DAVID

Yöpyi 3 yötä huhtikuussa 2024
Guest Service vastasi 2.5.2024
Thank you very much for sharing your rating on your recent stay with us at Grand Velas Riviera Maya. We highly appreciate being considered an excellent resort by you, and we hope to have the pleasure of hosting you again soon.

8/10 Hyvä

Jeremy

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä huhtikuussa 2024
Guest Service vastasi 30.4.2024
Thank you so much for granting us your perfect rating on your recent vacation experience in Grand Velas Riviera Maya. Were very satisfied to know that we have surpassed your expectations and hope that you will enjoy our hospitality again soon.Until then, we remain at your service.

10/10 Loistava

Whitney

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Gorgeous hotel with amazing staff and service.
Yöpyi 6 yötä maaliskuussa 2024
Guest Service vastasi 7.4.2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

10/10 Loistava

ELISA

Yöpyi 8 yötä maaliskuussa 2024
Guest Service vastasi 30.4.2024
We sincerely appreciate your perfect rating of Grand Velas Riviera Maya. It fills us with joy to know that you enjoyed your stay to the fullest, which motivates us to continue offering exceptional experiences.Until then, we remain at your service.

10/10 Loistava

Elisa, Wadsworth

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had an amazing time. The staff was extremely cordial and focused on catering to the customer. We will be back 😊
Yöpyi 4 yötä huhtikuussa 2024
Guest Service vastasi 6.4.2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

8/10 Hyvä

Jean Pierre

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very good
Yöpyi 9 yötä maaliskuussa 2024
Guest Service vastasi 3.4.2024
Thank you very much for taking a few minutes to evaluate your stay at Grand Velas Riviera Maya. We are honored to have hosted you, and you can be sure that our goal for your next visit will be to provide you with an excellent five-star experience. Thank you.

10/10 Loistava

Joanne, Danville

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing. Fantastic for young families and older kiddos. Mario, Fernando, Marisela, Jorge were incredible with our family. Our favorite pool was at grand class, the bistro meal with the tomahawk steak, fresh lobster and sea bass absolutely divine. The swim up pool bars and every day tacos and cocktails all to die for. I will miss this resort - very special to my family. The service top notch, the beach is warm and stunningly blue with powder white sand. Azul served the best breakfast options. Truly worth the visit. Attention to detail is top notch. The spa is a must go- the water experience prior to my facial and my husband's massage is a memory for the books- and we love high end spas. This is next level impressive. We all felt safe, pampered and taken care of. We will be back. Much love and gratitude. ~Jojo
Yöpyi 5 yötä maaliskuussa 2024
Guest Service vastasi 3.4.2024
Thank you so much for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service.

10/10 Loistava

Anastasia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä maaliskuussa 2024
Guest Service vastasi 1.4.2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

10/10 Loistava

Michael

Yöpyi 7 yötä helmikuussa 2024
Guest Service vastasi 19.4.2024
Thank you very much for sharing your excellent score on your recent holiday experience at Grand Velas. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

10/10 Loistava

Laura Patricia Mary

Yöpyi 6 yötä maaliskuussa 2024
Guest Service vastasi 19.4.2024
Agradecemos sinceramente su reciente evaluación en Grand Velas. Nos llena de alegría saber que disfrutó de su estancia al máximo, la cual nos motiva a seguir ofreciendo experiencias excepcionales.Hasta entonces, permanecemos a sus órdenes

10/10 Loistava

Kumudini

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
-
Yöpyi 4 yötä maaliskuussa 2024
Guest Service vastasi 19.3.2024
Thank you for sharing your excellent rating on your recent stay at Grand Velas Riviera Maya. We appreciate your consideration of us as an excellent resort and hope to have the pleasure of hosting you again soon.Until then, we remain at your faithful service,

8/10 Hyvä

Abbey

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä maaliskuussa 2024
Guest Service vastasi 15.3.2024
Thank you very much for sharing your evaluation of your recent stay at Grand Velas Riviera Maya. We truly appreciate your feedback, and we hope to have the opportunity to host you again soon and earn your five-star rating.Thank you,

2/10 Hirveä

Peter

Yöpyi 4 yötä maaliskuussa 2024
Guest Service vastasi 3.4.2024
Thank you very much for taking a moment to evaluate your stay at our resort. We are disappointed to learn that we did not reach your expectations. Should you wish to share any specific comments directly with us, our team is at your service. Thank you.

10/10 Loistava

Amit

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Outstanding customer service from staff. Unique experience about customers service from whole staff
Yöpyi 3 yötä maaliskuussa 2024
Guest Service vastasi 12.3.2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation, and we hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,

10/10 Loistava

VICKERS

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful property in top, top condition. Staff all spoke English and super helpful. Their attention to detail was greatly appreciated from the initial greeting to departure. Our personal concierge really took good care of us. We just sent her a text and "it" was done.
Yöpyi 4 yötä helmikuussa 2024
Guest Service vastasi 28.2.2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. Your star concierge and all of us hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,

10/10 Loistava

Carrie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I have stayed at many all inclusive resorts and grand velas is by far, the best. Service is wonderful with staff eager to assist and find ways to make your stay special. The food is truly wonderful. It’s inventive and tasty with many options at each restaurant. The resort is gorgeous and clean and the pool is beautiful. We truly loved every minute.
Yöpyi 5 yötä helmikuussa 2024
Guest Service vastasi 25.2.2024
Thank you so much for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,

10/10 Loistava

Wendy

Yöpyi 6 yötä helmikuussa 2024
Guest Service vastasi 30.3.2024
Thank you very much for reserving with us at Grand Velas Riviera Maya. Your perfect rating reflects our commitment to your satisfaction, and we hope to repeat all these glorious moments with you soon.Until then, we remain at your faithful service,

10/10 Loistava

Arthur

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä helmikuussa 2024
Guest Service vastasi 21.2.2024
Thank you for reserving with us at Grand Velas Riviera Maya. We are proud to have earned your 5 star rating and we look forward to reliving these wonderful vacations with you in the future.

10/10 Loistava

Gricelda Castelán

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lo máximo desde hoy va a ser mi hotel preferido! La atención de tod@s es impresionante . Sin duda volveré una y otra vez al mismo hotel !
Yöpyi 4 yötä helmikuussa 2024
Guest Service vastasi 19.2.2024
Muchas gracias por tomarse el tiempo para evaluar Grand Velas Riviera Maya. Uno de los placeres de nuestro trabajo es compartir los comentarios de los huéspedes con el equipo y no podemos esperar para leer esta reseña en nuestra próxima reunión. Estamos muy contentos brindarle una excelente estadía. Espero regrese pronto.

10/10 Loistava

Lauren

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful property with amazing restaurants. Very large, quiet pools.
Yöpyi 3 yötä tammikuussa 2024
Guest Service vastasi 3.2.2024
We’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Riviera Maya when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,

10/10 Loistava

Darren, Burlington

Yöpyi 10 yötä tammikuussa 2024
Guest Service vastasi 20.3.2024
Thank you very much for reserving with us at Grand Velas Riviera Maya. Your perfect rating reflects our commitment to your satisfaction, and we hope to repeat all these glorious moments with you soon.

2/10 Hirveä

FELIPE

Yöpyi 3 yötä tammikuussa 2024
Guest Service vastasi 25.1.2024
Muchas gracias por tomarse unos minutos para evaluar su estadía en nuestro resort. Nos pesa mucho el no haber cumplido sus expectativas. Nuestro equipo está a sus órdenes, por si desea compartir comentarios específicos directamente con nosotros. Gracias. Estamos a sus ordenes,

10/10 Loistava

Amy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Coffee wasn’t hot ever My only complaint
Yöpyi 5 yötä tammikuussa 2024
Guest Service vastasi 17.1.2024
Thank you so much for reserving with us at Grand Velas Riviera Maya and for your important observation regarding the temperature of our coffee blends. We appreciate your advice, and we will work to rectify that issue right away.

10/10 Loistava

Lovisa

Yöpyi 5 yötä joulukuussa 2023
Guest Service vastasi 9.1.2024
Thank you very much for sharing your rating on your recent stay with us at Grand Velas. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Loistava

Joshua Anthony, Chicago

Yöpyi 6 yötä joulukuussa 2023
Guest Service vastasi 9.1.2024
Thank you very much for sharing your excellent rating on your recent holiday experience at Grand Velas. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,

10/10 Loistava

Ivan, Torreon

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Sin duda uno de los mejores hoteles de la Riviera Maya, el servicio de su gente es inigualable. Pero además sus instalaciones y amenidades son extraordinarias. Felicidades al equipo de Gran Velas.
Yöpyi 7 yötä joulukuussa 2023
Guest Service vastasi 9.1.2024
Muchas gracias por tomarse el tiempo para evaluar Grand Velas. Uno de los placeres de nuestro trabajo es compartir los comentarios de los huéspedes con el equipo y no podemos esperar para leer esta reseña en nuestra próxima reunión. Estamos muy contentos brindarle una excelente estadía. Espero regrese pronto.

10/10 Loistava

Carlos

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
la atencion personalizada y las instalciones , todo de super lujo
Yöpyi 3 yötä joulukuussa 2023
Guest Service vastasi 9.1.2024
Muchas gracias por invertir su tiempo y compartirnos su satisfacción con su reciente experiencia vacacional en Grand Velas. Realmente apreciamos que usted reservara con nosotros, honrándonos con su preferencia, y esperamos tener el gusto de volver a hospedarle en un futuro próximo.Estamos a sus ordenes,

6/10 OK

Aida

Yöpyi 3 yötä joulukuussa 2023
Guest Service vastasi 7.1.2024
Gracias por tomarse el tiempo para compartir sus comentarios. Realmente nos desanimó leer su reseña y queremos disculparnos por no cumplir con sus expectativas. Tenga en cuenta que tomamos muy en serio todos los comentarios de los huéspedes y revisaremos los detalles con el personal para asegurarnos de hacerlo mejor la próxima vez. Gracias, y quedamos a sus ordenes para cualquier requisito,

10/10 Loistava

Robert Joseph

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä joulukuussa 2023
Guest Service vastasi 24.12.2023
Thank you very much, Robert, for sharing your rating on your recent stay with us at Grand Velas Riviera Maya. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Loistava

Patricia

Yöpyi 5 yötä marraskuussa 2023
Guest Service vastasi 24.12.2023
Le agradecemos muchísimo, Srta. Patricia, por compartirnos su evaluación de su reciente estadía en Grand Velas Riviera Maya. Realmente apreciamos su preferencia, y esperamos tener el placer de volver a hospedarle en un futuro próximo.Estamos a sus órdenes,

10/10 Loistava

FELIX

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä marraskuussa 2023
Guest Service vastasi 17.11.2023
Le agradecemos muchísimo, Sr. Fellx, por compartirnos su evaluación de su reciente estadía en Grand Velas Riviera Maya. Realmente apreciamos su preferencia, y esperamos tener el placer de volver a hospedarle en un futuro próximo.Estamos a sus ordenes,

10/10 Loistava

Sonia

Yöpyi 4 yötä lokakuussa 2023
Guest Service vastasi 2.11.2023
Muchas gracias, Sonia, por haber vacacionada en Grand Velas. Estamos a sus ordenes la próxima vez que nos reserva.

10/10 Loistava

CHARLES LAWRENCE

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The place is consistently excellent. It’s expensive but it’s truly all inclusive so it’s fair. We are glad we examined the quasi time share to get a significant discount on the spa massage. Wish the front desk kept more small US dollars to s change for tips. They always run out of small bills. Otherwise hard to make many suggestions. We feel they should close the Chaka and gourmet restaurants and replace them with a steak and seafood restaurant like Maiakoba. It would take a realization that the public would appreciate this change but I doubt they will do it unfortunately. Otherwise it’s terrific.
Yöpyi 6 yötä lokakuussa 2023
Guest Service vastasi 27.10.2023
Charles, thank you very much for taking a few minutes to evaluate your stay at Grand Velas Riviera Maya. We are honored to have hosted you, and you can be sure that our goal on your next visit will be to improve your vacation experience and provide you with an excellent variety of dining venues. Thank you.

2/10 Hirveä

Gabriela

Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
Reserve un fin de semana para celebrar mi cumpleaños y para ser un hotel con certificación de servicio , no fue nada extraordinario ni siquiera una tarjeta de felicitación , el servicio no es malo pero muy básico como de hotel barato no para un hotel de la categoria que es. Y para concluir la peor experiencia que he tenido en un hotel de esa categoria , queria reservar una cita en el spa y ahí fue cuando me dijeron que podia estar en el hotel hasta las 3 pm y en cualquier hotel de esa categoria puedes estar hasta 6 pm utilizando las instalaciones, obvio se los hice saber y se limitaron a decir que si queria tenía que pagar más (aclaro que no quería hacer uso de la habitación, hice mi check out a las 12 pm , lo único que queria era agendar una sesión en el spa (que obvio era costo adicional), comer con calma y regresar a casa con pero como en hotel barato me tuve que ir a las 3 pm
Guest Service vastasi 5.10.2023
Gracias por tomarse el tiempo para compartir sus comentarios. Realmente nos desanimó leer su reseña y queremos disculparnos por no cumplir con sus expectativas. Tenga en cuenta que tomamos muy en serio todos los comentarios de los huéspedes y revisaremos los detalles con el personal para asegurarnos de hacerlo mejor la próxima vez. Gracias, y quedamos a sus ordenes para cualquier requisito,

10/10 Loistava

Jal Michael Dixon

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I don't like to get wordy, semi-quick summary. Everything was as I expected or better for the price we paid. Lots of research before pulling the trigger. Excellent, clean, the best tasty food and uncompromised dedication to service. Melissa, our Concierge, went above and beyond for our 30th anniversary. Fernando, Antonio, Mirina and Hostess Karina at the Bistro were always the best. There should be more names here but I couldn't remember them all. Beach service was incredible. Daniel, Yasmin, and Luz never had us wanting for anything. Angel at the bar was always awesome. Room service quality and room care where always top notch. Their restaurants deliver service and taste I had never had before in Mexico. Excellent! The Mexican styled one had to be the best of them all. We couldn't stop eating. This was our 9th all inclusive Mexico resort vacation over our 30 year marriage and I have to say it was the best yet. I say this after staying at five 5 star rated resorts. Hope I didn't make this to long, good luck with your choices!
Yöpyi 6 yötä syyskuussa 2023
Guest Service vastasi 12.9.2023
Thank you so much, Jal, for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience and that we were able to provide you with a great stay. Congratulations on your 30th Wedding Anniversary, and as always, we remain at your service,

10/10 Loistava

Thanh Tam

Yöpyi 3 yötä heinäkuussa 2023
Guest Service vastasi 7.9.2023
Thank you very much for sharing your rating on your recent stay with us at Grand Velas Riviera Maya. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

8/10 Hyvä

Bailey

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Pros: The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those The hotel itself is beautiful and well kept The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants. The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those! Cons: The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times) They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)
Yöpyi 3 yötä syyskuussa 2023
Guest Service vastasi 27.10.2023
Thank you very much, Bailey, for taking a few minutes to evaluate your stay at Grand Velas Riviera Maya. We are honored to have hosted you, and you can be sure that our goal on your next visit will be to improve your vacation experience and provide you with an excellent five-star experience. Thank you.

10/10 Loistava

Shawn

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä elokuussa 2023
Guest Service vastasi 30.8.2023
Thank you very much, Shawn, for sharing your rating on your recent stay with us at Grand Velas Riviera Maya. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Loistava

Benjamin

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Best beach hotel in Mexico.
GrandVelas always exceeds my expectations. Their service is impeccable. The property is absolutely beautiful. Employees like Luz, Lizzet, Viktor, Ernesto, Yasmin, Alejandro, William, etc. always stand out with amazing service & will go out of their way to ensure you have anamzong stay.
Yöpyi 5 yötä elokuussa 2023
Guest Service vastasi 18.9.2023
Thank you so much, Benjamin, for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,

10/10 Loistava

Martijn

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All around great place.
Guest Service vastasi 9.8.2023
Martijn, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Riviera Maya when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,

10/10 Loistava

Clayvi Natiel

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing property, amazing staff, amazing food... Worth every single penny!
Guest Service vastasi 5.8.2023
Thank you so much for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you found great value for your holiday investment and that we were able to provide you with a great stay. As always, we remain at your service,

10/10 Loistava

Armen

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great resort
Yöpyi 8 yötä heinäkuussa 2023
Guest Service vastasi 2.8.2023
Thank you very much, Armen, for sharing your rating on your recent stay with us at Grand Velas Riviera Maya. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.