Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacation and for sharing your review. We are glad to know you appreciated the attention provided by Boris. On the other hand, we regret that you had some problems with your air conditioning and with the taxi at your check-out. We hope you give us the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

Dear guest,Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your positive score.We are glad to know that you appreciated our facilities and we hope to welcome you back soon.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review.We are glad to know that you enoyed the cleanliness of our property and the friendliness of our staff.We hope to have the opportunity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Estimada huésped,Muchas gracias por elegir The Reef Coco Beach como destino para sus vacaciones y por compartir su reseña.Nos alegra saber que disfrutó del servicio.Esperamos nos brinde la oportunidad de recibirle nuevamente muy pronto.Saludos cordiales,Lizeth ArratiaHospitality Manager

Estimada huésped,Apreciamos el tiempo que ha tomado en compartir una reseña respecto a su estadía.Muchas gracias por reconocer la atención brindada por nuestro personal y esperamos recibirle nuevamente muy pronto.Saludos cordiales,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Coco Beach as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Estimado huésped,Muchas gracias por compartir una reseña respecto a su experiencia en nuestras instalaciones.Nos da gusto saber que disfrutó de la atención de nuestro personal.Esperamos seguir contando con su preferencia y recibirle nuevamente muy pronto.Saludos cordiales,Lizeth ArratiaHospitality Manager

Estimado huésped,Gracias por compartir su opinión sobre su reciente estancia con nosotros. Lamentamos sinceramente saber que tuvo una experiencia negativa con algunos de nuestros empleados.Nos esforzamos por ofrecer un servicio excepcional y nos preocupa escuchar que no cumplimos con sus expectativas en esta ocasión.Agradecemos su valiosa retroalimentación y esperamos tener la oportunidad de brindarle una experiencia mucho más agradable en el futuro.Atentamente,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing our hotel for your vacations.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Coco Beach as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent review about your stay in our property.It will be a pleasure to welcome you back in the future to The Reef Coco Beach.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Coco BeachIt will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your detailed feedback regarding your recent stay at The Reef Coco Beach. We deeply regret that your experience did not meet your expectations and appreciate you bringing your concerns to our attention.We apologize for the discomfort you experienced with our room amenities, including the beds, pillows, and the mini fridge placement. Your concerns about the condition of the rooms, the unpleasant odor in the bathroom, and the overall need for updates are noted. We are committed to addressing these maintenance and comfort issues to enhance our guests' experience.We are also sorry to know that the food quality and service at our buffet and restaurants did not meet your expectations.We also regret that the entertainment and poolside service did not live up to your expectations. Your feedback about Boris and the overall atmosphere will be reviewed with the Entertainment Manager to ensure a more welcoming and enjoyable environment for all our guests.We do hope you give us the opportunity to improve your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Estimado huésped,Le agradecemos por elegir The Reef Coco Beach como destino vacacional para disfrutar sus vacaciones.Nos alegra saber que disfrutó de todos los aspectos de su estadía y apreciamos que destaque la amabilidad de nuestro personal.Muchas gracias por recomendarnos y esperamos recibirle nuevamente muy pronto.Saludos cordiales,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your feedback on Expedia regarding your recent stay with us. We sincerely apologize for the issues you encountered during your visit, particularly concerning the quality of our food and the handling of allergens.Your comments about the buffet's food quality and the lack of allergy indicators are taken very seriously. We deeply regret that despite our staff inquiring about allergies, appropriate actions were not taken, leading to your severe allergic reaction. This is certainly not the standard of service we aim to provide.Please be assured that we are addressing these concerns with our Food & Beverage team and reviewing our protocols to prevent cross-contamination and to ensure clear allergy indicators are in place. Our guests' safety and satisfaction are paramount, and your feedback is invaluable in helping us improve.We hope you will give us another opportunity to provide you with a much-improved experience in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for your wonderful review about your recent experience in our property. We are thrilled to know that you had such an amazing experience at our resort.Our team takes great pride in providing exceptional service, and it is delightful to know that Marco, our bartender, made a lasting impression on you. Your kind words will certainly be shared with him and the entire team.We look forward to welcoming you back for another memorable stay at our resort.Kind regards,Lizeth ArratiaHospitality Manager

Estimado huésped,Muchas gracias por haber elegido nuestro hotel como destino para sus vacaciones y por tomar el tiempo de compartir su excelente valoración.Esperamos recibirle nuevamente muy pronto.Saludos cordiales,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Coco Beach as your holiday destination and for sharing your review.We are delighted to know that you enjoyed your experience and that you especially appreciated the attention of our staff.We hope to have the opportunity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Estimada huésped,Muchas gracias por compartir sus comentarios respecto a su estadía en The Reef Coco Beach. Nos complace también saber que disfrutó de nuestras instalaciones. Valoramos mucho sus comentarios, ya que nos ayudan a seguir mejorando nuestros servicios y la experiencia de nuestros huéspedes.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.Atentamente,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your feedback on Expedia. We are delighted to know that you enjoyed the friendliness of our staff, our convenient location, the food, and our pool.However, we regret to learn that the loud music in the evening from the lobby affected your stay and required you to use earplugs in your room. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your feedback about your recent stay with us. We are delighted to know that you had a great experience with our front desk agents, spa attendants, and bartenders. It is wonderful to know that their service contributed positively to your stay.However, we regret to learn that the restaurant did not meet your expectations, particularly regarding the variety of options and the romantic dinner. We strive to offer a diverse and high-quality dining experience, and it is clear we fell short in this instance. We appreciate your kind words about our resort and are glad you enjoyed your time here overall.We hope to have the opportunity to welcome you back and provide a more enjoyable dining experience in the future.Kind regards,Lizeth ArratiaHospitality Manager

Estimado huésped,Le agradecemos por elegir The Reef Coco Beach como destino para sus vacaciones y por compartir su reseña.Nos alegra saber que disfrutó de su estadía y apreciamos el que destaque la amabilidad de nuestro personal.Esperamos seguir contando con su preferencia y recibirle nuevamente muy pronto.Saludos cordiales,Lizeth ArratiaHospitality Manager

Estimada huésped,Agradecemos sinceramente sus comentarios sobre su reciente estancia con nosotros. Nos complace saber que, en general, tuvo una experiencia positiva en nuestro resort.Sin embargo, lamentamos profundamente escuchar que tuvo una experiencia insatisfactoria en el bar de la alberca. La actitud y el servicio que describe no cumplen con los estándares de calidad y atención que nos esforzamos por ofrecer a nuestros huéspedes. Tenga por seguro que hemos tomado nota de su observación y tomaremos las medidas necesarias para abordar este asunto con el personal del bar.Esperamos tener la oportunidad de darle la bienvenida nuevamente y proporcionarle una experiencia completamente satisfactoria.Atentamente,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Coco Beach as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guestThank you for taking the time to share your positive review. We are delighted to know that you found our resort to be a nice place to get away and that you enjoyed the shows on the pool deck during your stay. We appreciate your feedback regarding the premium all-inclusive package and the mini fridge amenities. We offer you an apology for the lack of refilling of your mini fridge, rest assured that actions will be taken to prevent this situation in the future.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Lizeth ArratiaHospitality Manager

Estimada huésped,Agradecemos sinceramente que haya tomado el tiempo para compartir su opinión sobre su reciente estadía en The Reef Coco Beach. Nos alegra saber que en general su experiencia fue positiva. Tomamos en cuenta su sugerencia sobre la animación en las actividades y la tendremos en consideración mientras buscamos mejorar nuestros servicios para ofrecer una experiencia aún más completa y satisfactoria a nuestros huéspedes.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro y superar sus expectativas en todos los aspectos de su estancia.Saludos cordiales,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your feedback following your recent stay with us.We are pleased to know that you enjoyed the beach and found the cleanliness of our resort to your satisfaction.However, we regret to learn that the food did not meet your expectations overall, aside from your positive experience at the Japanese restaurant. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable culinary experience.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing a score about your experience in our property.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your experience with us following your recent stay. We regret that your experience was not up to your expectations.We are genuinely sorry to read that the odor issue in the showers detracted from your overall experience. Please know that your comments have been shared with our management team for immediate review and action. Regarding water bottles, we would like to highlight our commitment to reducing the consumption of single-use plastics. To support this initiative, we have installed water stations with drinking fountains throughout the property. These stations allow our guests to refill their own thermos or the water decanter provided in the rooms, promoting sustainability while ensuring access to fresh drinking water.Once again, we sincerely apologize for any inconvenience you experienced, and we hope that you will consider giving us another opportunity to better serve you in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your feedback regarding your recent stay at The Reef Coco Beach. We are delighted to know that you enjoyed our property's convenient location that our staff was exceptionally friendly and helpful. Maintaining cleanliness and providing a range of entertainment options for our guests are top priorities for us, so we are pleased to learn that these aspects met your expectations.We appreciate your constructive comments regarding the food quality in our various restaurants and the plumbing issues in your washroom. We apologize for any inconvenience these shortcomings may have caused during your stay. Rest assured, we will address these areas with our team to ensure that necessary improvements are made.We look forward to welcoming you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Estimada huésped,Muchas gracias por haber elegido nuestro hotel como destino para sus vacaciones y por tomar el tiempo de compartir su excelente valoración.Esperamos recibirle nuevamente muy pronto.Saludos cordiales,Lizeth ArratiaHospitality Manager

Estimado huésped,Muchas gracias por haber elegido The Reef Coco Beach por tomar el tiempo de compartir su excelente valoración.Esperamos recibirle nuevamente muy pronto.Saludos cordiales,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Coco Beach.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review.It is great to know you enjoyed our facilities and we look forward to welcoming you back soon.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent review aboyt your experience.We are glad that you appreciated the friendliness of our staff.It will be a pleasure to welcome you back in the future at The Reef Coco Beach.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Coco Beach.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Estimada huésped,Le agradecemos por su preferencia y por el tiempo que ha tomado en compartir su reseña.Nos complace saber que disfrutó de las instalaciones y servicios.Esperamos nos brinde la oportunidad de recibirle nuevamente en el futuro.Saludos cordiales,Lizeth ArratiaHospitality Manager

Estimado huésped,Le agradecemos por haber elegido The Reef Coco Beach como destino para sus vacaciones.Nos apena saber por su reseña que su experiencia no estuvo por completo a la altura de sus expectativas.Esperamos nos brinde la oportunidad de recibirle nuevamente muy pronto.Saludos cordiales,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your rating about your stay at The Reef Coco Beach.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your positive experience with us. We are thrilled to learn that you had a wonderful time during your recent stay at The Reef Coco Beach.We are delighted that Boris, Aldo, Alan, Francisco, and others, contributed to making your trip memorable and enjoyable. We will be sure to pass along your kind words to them, as well as to the pool bar staff member who provided you with wonderful service.It is great that you found fun activities happening every day, contributing to an exciting and fulfilling experience for you and your party.We look forward to welcoming you back for another fantastic stay in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,We would like to thank you for choosing The Reef Coco Beach to spend your recent vacations.We are glad to read that you enjoyed the layout of our property and that you had a positive experience.It will be truly a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Coco Beach as your vacation destination.We regret knowing from your review that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Coco Beach to spend your vacations in Playa del Carmen.We regret to learn from your review that our property did not meet your expectations.We do hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your experience at The Reef Coco Beach. We are thrilled that you appreciated our staff and that you quickly felt like part of our hotel family. Providing a warm and welcoming environment for our guests is a top priority for us.It is great to know that you found our hotel to be very friendly, clean, and accommodating. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Coco Beach.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Coco Beach as your holiday destination and for sharing your nice review.We appreciate your recognition towards our staff members.We hope to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your review about your stay at The Reef Coco Beach.We are glad that you appreciated the pool.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Coco Beach as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your feedback regarding your recent stay at The Reef Coco Beach. We sincerely apologize for the inconveniences you experienced during your time with us.Upon receiving your review, we promptly investigated the issues you mentioned. We are pleased to inform you that the room you stayed in has been thoroughly verified, and neither the bed nor the TV exhibited any problems. Nevertheless, we understand that your overall experience fell short of expectations. Please rest assured that your observations are greatly appreciated, and we are committed to addressing each concern to ensure that they are resolved promptly. We are working diligently to rectify the situations you described to prevent any recurrence in the future.We value your feedback as it helps us to improve our services and provide a better experience for our guests. We hope that you will consider giving us another opportunity to exceed your expectations on a future visit.Kind regards,Lizeth ArratiaHospitality Manager