Matkat – Porto Rafael

We were very disappointed with our stay. The air conditioning did not work during our entire five-night stay, despite temperatures of 33–36°C, making the room extremely uncomfortable and sleeping very difficult. The hotel was aware of the issue, but we were not offered another room, a fan, or any other solution. We were also given a different room from the one we had booked, facing a noisy main road.. What disappointed us most was the lack of customer service. We raised the issue several times during our stay and were told to contact the hotel afterwards to get a refund, but despite multiple emails, we never received a response. Unfortunately, not the experience or level of service we expected from a hotel of this category.

Petit hôtel à taille humaine très bien entretenu. La chambre était spacieuse avec un joli balcon vue jardin. La piscine était très agréable et accès à la mer facile. Je recommande cet endroit pour passer une nuit au calme.

Beautiful seaside hotel, charming decor and staff. Walked to delicious restaurant for dinner and watched the sunset. The public beach across the street was clean and had chairs and umbrellas to rent if desired. My only issue is perhaps a personal preference which was the bed was too firm.

Propriétaire charmant chambre très propre et confortable bon emplacey