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Arvostelut: Grand Residences Riviera Cancun - All Inclusive

5 out of 5
Grand Residences Riviera Cancun - All Inclusive
Blvd. El Cid, Unidad 28 Lote 1-01, Manzana 20 Supermanzana 3, Puerto Morelos, QROO

Arvostelut

9,6

Poikkeuksellisen hyvä

Arvosana 10 - Loistava. 856 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 92 kautta 1000 arvostelua" "
Arvosana 6 - OK. 32 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 11 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 9 kautta 1000 arvostelua" "

10/10

Siisteys

9,8/10

Henkilökunta ja palvelu

9,4/10

Palvelut/mukavuudet

9,8/10

Majoituspaikan kunto ja tilat

9,4/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Keren

Matkusti pienten lasten kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
The transportation to and from the airport was included and pleasant. The dining options were limited. There were two restaurants. The Italian restaurant was getting ready to open on the last day of our stay. I expected more from a resort of its caliber. We were made aware that we would have a concierge for our entire stay. It was difficult to get ahold of him and when he was off, we were not aware of who we could contact. We were swept away to a timeshare presentation that left little to be desired and a sour taste in our mouths. It was a very long presentation and although we mentioned we had to get back to our children they would not allow us to leave. We would never sit through a timeshare presentation again and I would recommend you don't either. It was a scary event and made the remaining time of our stay uncomfortable. The beach access was decent but some algae.

8/10 Hyvä

Siegfried

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2023

10/10 Loistava

Idan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
One of the best places we have ever been to. Quiet (no loud and crazy teenagers) No music blasting at 10PM, great service and a place to relax! Staff is friendly and the place is super clean! Thank you!
Yöpyi 4 yötä helmikuussa 2023

10/10 Loistava

Timothy

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very nice resort. Quiet, clean, and friendly helpful staff. Would have liked a bigger selection of food and entertainment.
Yöpyi 5 yötä kesäkuussa 2023

10/10 Loistava

Andrew

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Our stay was just perfect. Every meal was served with the best staff. Everything was plated beautiful and the tables were amazing. The all inclusive was over the top. I would definitely return in the future.
Yöpyi 5 yötä kesäkuussa 2023

10/10 Loistava

Shawn

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
My wife and I stayed here for our 25th Anniversary. We had the most amazing time during our stay. Thank you to the friendly and amazing housekeepers, to the hard-working staff (Kevin & Jose) at the Heaven Beach Bar, to the wonderful staff at Flor de Canela & El Faro Grill, and our resident assistant, Liza, and to the rest of the Lobby reception staff. I could not recommend a more amazing place to stay if you want quality service, beautiful grounds and views, and the most amazing people you'll ever meet. Thank you
Yöpyi 5 yötä kesäkuussa 2023
Alberto V. vastasi 12.7.2023
Dear Shawn,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.We're pleased to learn that you chose our resort to celebrate such a special occasion. Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

10/10 Loistava

DEBORAH KAY, sun city center

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat

10/10 Loistava

Grant

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I can’t say enough about this property and our experience overall. My wife and I went on our honeymoon to grand residence and had an unforgettable time. During our time the place was constantly being cleaned, our room was kept up at least twice per day, and staff is very friendly. The only negative thing I have to say is that there are many suggestions/rules that were left unsaid, and it took us a few days to discover them. A bit more of an orientation would have been appreciated, especially for new travelers to the area such as ourselves. I highly recommend setting your reservations and planning your stay on the first night so that events and reservations don’t fill up. If you were looking for a clean, quiet, relaxing, high-quality stay with excellent service, this is the place for you. You won’t be disappointed.
Yöpyi 6 yötä toukokuussa 2023
Alberto V. vastasi 12.7.2023
Dear Grant,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.We're glad to learn that you chose our resort to celebrate such a special occasion. Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

10/10 Loistava

Alex Antonio

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat

8/10 Hyvä

Adriana

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä toukokuussa 2023

8/10 Hyvä

Pedro Antonio

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Es un hotel muy bonito, la habitación estaba increíble y la comida, todo el personal fue excelente, solo no me gusto que el piso es muy muy resbaloso, caí y me luxe la mano y mi esposa por la mañana el codo en otro lugar que también estaba mojado.
Yöpyi 5 yötä toukokuussa 2023
Alberto V. vastasi 21.6.2023
Apreciable Pedro Antonio,Gracias por tomarse el tiempo de comentar acerca de nuestro resort.Apreciamos sus comentarios y esperamos recibirle de nuevo pronto.Saludos cordiales.

10/10 Loistava

JORGE, Atlanta

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä toukokuussa 2023

8/10 Hyvä

Silvia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Is Ok, very clean an d beautiful
Yöpyi 3 yötä toukokuussa 2023
Alberto V. vastasi 21.6.2023
Dear Silvia,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 Loistava

Sandra, Lubbock

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was amazing. We felt like VIP’s. Words cannot express the service and accommodations that the resort provides.
Yöpyi 4 yötä toukokuussa 2023
Alberto V. vastasi 21.6.2023
Dear Sandra,Thank you for taking the time to post about your experience at Grand Residences.We're glad to learn you and your family had a 5 stars experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we achieved this goal with you.We look forward to welcoming you back during your next visit to the Mexican Caribbean.Warm regards.

10/10 Loistava

tony k

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Customer service was excellent
Yöpyi 5 yötä toukokuussa 2023
Alberto V. vastasi 21.6.2023
Dear Tony K,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 Loistava

Robert

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great property Food is great is amazing and I would go back anytime
Yöpyi 5 yötä toukokuussa 2023
Alberto V. vastasi 21.6.2023
Dear Robert,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 Loistava

Jarrod

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I was blown away by the resort and the staff. They go the extra mile to make sure you have everything you need for a great stay. We’re already planning our return visit.
Yöpyi 3 yötä toukokuussa 2023
Alberto V. vastasi 21.6.2023
Dear Jarrod,Thank you for taking the time to post about your experience at Grand Residences.We're glad to learn you and your family had a 5 stars experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we achieved this goal with you.We look forward to welcoming you back during your next visit to the Mexican Caribbean.Warm regards.

10/10 Loistava

ALBERTO NETZAHUALCOYOTL

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä toukokuussa 2023

10/10 Loistava

Denise

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great spot, staff really make this property special. They really do go above and beyond to make your stay a awesome. Food… breakfast and lunches were perfect… dinners not so much… the bbq, taco Tuesday, and seafood buffet didn’t meet a 5* rating. Really need to reconsider dinner menu and quality.
Yöpyi 5 yötä toukokuussa 2023
Alberto V. vastasi 21.6.2023
Dear Denise,Thank you for taking the time to post about our resort.It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

10/10 Loistava

Shaun

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The resort and their staff are amazing! Everything was perfect for our entire stay. Amazing food, and the attention to detail throughout the entire resort was impressive.
Yöpyi 4 yötä toukokuussa 2023
Alberto V. vastasi 24.5.2023
Dear Shaun,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

10/10 Loistava

Leonard

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We had an amazing! The staff was pleasant and very professional. The room was clean. The food was absolutely delicious ever day we were there. I highly recommend this property
Yöpyi 5 yötä toukokuussa 2023
Alberto V. vastasi 24.5.2023
Dear Leonard,We appreciate you taking the time to share your experience at Grand Residences.We are happy that you enjoyed the friendly service of our staff, the cleanliness of the facilities, and the delicious dining options. It is a pleasure to know that we have met your expectations.Comments like yours motivate us to continue offering the best possible service.We look forward to hosting you and your family again next time.Best regards.

10/10 Loistava

Shawn

Yöpyi 4 yötä toukokuussa 2023

10/10 Loistava

Douglas j

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excelente servicio
Yöpyi 7 yötä huhtikuussa 2023
Alberto V. vastasi 11.5.2023
Apreciable Douglas j,Gracias por tomarse el tiempo de comentar acerca de nuestro resort.Apreciamos sus comentarios y esperamos recibirle de nuevo pronto.Saludos cordiales.

10/10 Loistava

Mark

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä huhtikuussa 2023

8/10 Hyvä

Jakub, Hamburg

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Quiet place with a lot of retired owners
Yöpyi 8 yötä huhtikuussa 2023
Alberto V. vastasi 11.5.2023
Dear Jakub,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 Loistava

Lagrace

Yöpyi 5 yötä huhtikuussa 2023

10/10 Loistava

Benjamin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This was our first—but definitely not our last—trip to the Grand Residences. Friendly, knowledgeable staff, a wonderful, laid-back atmosphere, clean, elegant rooms, and excellent dining options made our stay terrific. This really is a hidden gem.
Alberto V. vastasi 21.6.2023
Dear Benjamin,Thank you for taking the time to write a review recognizing the quality and service at Grand Residences.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

10/10 Loistava

Elena

Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat

10/10 Loistava

Heidi

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
This hotel is absolutely fantastic. The hospitality and service, generosity and attentiveness of the staff helped to make this the perfect getaway. We will definitely be back!
Yöpyi 3 yötä huhtikuussa 2023

10/10 Loistava

Jeremy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place
Yöpyi 2 yötä huhtikuussa 2023
Alberto V. vastasi 17.5.2023
Dear Jeremy,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 Loistava

Gunnar, Bismarck

Yöpyi 7 yötä huhtikuussa 2023

10/10 Loistava

Pamela

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great property with exceptional service. Will definitely be returning. Staff was very attentive and professional. Rooms were very clean and well appointed. Very nice beach. Fun activities on site and excellent food options. Loved it.
Yöpyi 5 yötä huhtikuussa 2023
Alberto V. vastasi 16.5.2023
Dear Pamela,We appreciate you taking the time to share your experience at Grand Residences.We are happy that you enjoyed the beautiful facilities and the incredible service of our staff. It is a pleasure to know that we have met your expectations.Comments like yours motivate us to continue offering the best possible service.We look forward to hosting you and your family again next time.Best regards.

10/10 Loistava

Vadim

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This property was quiet, clean and food was amazing. I enjoyed my vacation
Yöpyi 7 yötä huhtikuussa 2023
Alberto V. vastasi 5.5.2023
Dear Vadim,We appreciate you taking the time to share your experience of our resort.We are happy that you enjoyed the delicious food and the beautiful accommodations. It is a pleasure to know that we have met your expectations.Comments like yours motivate us to continue offering the best possible service.We look forward to hosting you and your family again next time.Best regards.

10/10 Loistava

Ehab

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property is clean nice design and very friendly staff and polite
Yöpyi 4 yötä huhtikuussa 2023
Alberto V. vastasi 5.5.2023
Dear Ehab,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 Loistava

Daniel Steven

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The entire property was kept up very well. We were very impressed with the staff and their willingness and friendliness. It’s hard to find any negatives with this property, if I had to point one out it would be the fact that you had to sign a receipt after each meal or series of drink servings. This enabled the customer to leave a tip. I would suggest carrying some cash and leaving cash tips. Thanks for making our stay very relaxing and enjoyable.
Yöpyi 5 yötä huhtikuussa 2023
Alberto V. vastasi 16.5.2023
Dear Daniel Steven,Thank you for taking the time to post about your recent experience at Grand Residences.It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

10/10 Loistava

John

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The Grand Residences was very accommodating. From the free shuttle service to the hotel and airport, to the friendliness of the staff, everything was exceptional. Our concierge set up any reservations that we needed, including a trip to Puerto Morelos for some snorkeling.
Yöpyi 5 yötä huhtikuussa 2023
Alberto V. vastasi 16.5.2023
Dear John,Thank you for taking the time to post about our resort.We're glad to learn you and your family had a 5 stars experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we achieved this goal with you.We look forward to welcoming you back during your next visit to the Mexican Caribbean.Warm regards.

10/10 Loistava

Jose

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Todo maravilloso. Increíble hotel.
Yöpyi 1 yön huhtikuussa 2023
Alberto V. vastasi 21.6.2023
Apreciable Jose,Gracias por tomarse el tiempo de comentar acerca de nuestro resort.Apreciamos sus comentarios y esperamos recibirle de nuevo pronto.Saludos cordiales.

6/10 OK

Yelena

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
The hotel is in good condition, beautifully designed, the pools and the beach are clean and tidy, there are few vacationers, so there are always enough free sun loungers, but for some reason it was necessary to reserve sun loungers at the pool and the beach all the time. There are few restaurants and a very poor choice on the menu every day the same thing. Those restaurants that they offer in Cancun are not provided with a transfer from the hotel, and a taxi ride to the restaurant and back to the hotel will cost 100-105 dollars. We booked an ocean view room but they gave us a room on the second floor and only saw pools and palm trees. They asked to change the room on the floor above, they promised to look, but they didn’t do anything, although there were free rooms.
Yöpyi 7 yötä huhtikuussa 2023
Alberto V. vastasi 24.4.2023
Dear Yelena,Thank you for taking the time to post about your experience at Grand Residences.We always strive to provide our guests with the highest satisfaction rates and we regret not achieving this goal with you. We appreciate your feedback and we're sharing your comments with the appropriate channels so that our service improves.We hope that we have the opportunity to host you again in the future and change your mind about vacationing with us.Warm regards.

10/10 Loistava

william

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We enjoyed the friendliness of staff and that the resort was not overly crowded. Also enjoyed there was no party atmosphere so we could relax by the pool. Food and drinks were excellent. Tristan, our consierge, did a great job in setting up our reservations for dinner and activities. I would highly recommend this resort.
Yöpyi 4 yötä huhtikuussa 2023
Alberto V. vastasi 16.5.2023
Dear William,We appreciate you taking the time to share your experience of our resort.We are happy that you enjoyed our gastronomic offer, the relaxing atmosphere, and the great service of our staff, especially the one provided by Tristan. It is a pleasure to know that we have met your expectations.Comments like yours motivate us to continue offering the best possible service.We look forward to hosting you and your family again next time.Best regards.

10/10 Loistava

Gabriella A

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Victor our driver from the airport was so kind and made us feel safe and welcomed. After arriving the hotel staff continued with the same energy of being so kind and welcoming. Liza our concierge was also super helpful with everything the resort/area had to offer. The resort had everything and was quiet if you’re looking for somewhere to relax but also be able to do actives. The food was delicious. I will deffinitely be coming back.
Yöpyi 5 yötä huhtikuussa 2023
Alberto V. vastasi 16.5.2023
Dear Gabriella A,Thank you for taking the time to post about your experience at Grand Residences.We're glad to learn you and your family had a 5 stars experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we achieved this goal with you.We look forward to welcoming you back during your next visit to the Mexican Caribbean.Warm regards.

10/10 Loistava

Lisa

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful resort, very clean, friendly staff and great food!
Yöpyi 5 yötä huhtikuussa 2023

8/10 Hyvä

Cheryl

Matkusti ryhmän kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Beautiful hotel but stressful transport
Our stay was short but sweet. Getting our voucher for our airport transfer was an issue. Both myself and another friend who was staying at the hotel were calling daily to try and get our airport voucher and nobody was providing us with the voucher. We finally got the voucher and when we got to the airport the shuttle was nowhere to be found. We were told to take another taxi and they would reimburse us at the hotel but they never did. Other than the stress of transportation- this hotel was amazing. Would definitely return.
Yöpyi 1 yön huhtikuussa 2023

10/10 Loistava

graham

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
My husband and I just got back from The Grand Residence. We both loved it!! The room was beautiful, spacious and the ocean view from our balcony was great! Listening to the waves was so relaxing!! The food was flavorful. The service was fantastic!! We will be back!!
Yöpyi 8 yötä huhtikuussa 2023
Alberto V. vastasi 16.5.2023
Dear Graham,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

10/10 Loistava

Joseph, Edison

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Our first time staying outside of the hotel zone and we couldn't be happier. The hotel is smaller compared to some of the larger resorts, but the only thing you miss out on is the large crowds and mass-produced food. The Master Suite was expansive and had every amenity you could think of. The attention to detail of the grounds was impressive to say the least. I had noticed a few tiles from one of the hot tubs had popped from the sun/heat and by the next morning were replaced/regrouted and cleaned. Staff was extremely attentive and made you feel welcomed. Jess, Alex and Mary at the kids club did a great job keeping the kids engaged and looking forward to the new activities each day. Liza our concierge was a text message away to coordinate anything and everything from dining reservations to transportation around the area. The pool staff, Efrain, Carlos and Miguel, were on point every day to make sure we had fresh towels, umbrellas, drinks and food whenever we needed. The food and service inside the restaurants was great too. Eduardo was attentive and didn’t hesitate to go the extra mile. Overall, it was an extremely relaxing vacation thanks to the staff. Give Grand Residences a consideration if you’re traveling to the Cancun/Puerto Morelos area.
Yöpyi 5 yötä huhtikuussa 2023
Alberto V. vastasi 16.5.2023
Dear Joseph,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

8/10 Hyvä

Jasmine

10/10 Loistava

Toi Ling

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had an amazing trip here! The staff was great, very friendly and helpful. They solved any problems I had during my trip so we can truly relax and enjoy our time there. You get a personal concierge who plans your dinner reservations/excursions. Our daughter loves the Kids Club. The beach was beautiful and quiet. It's perfect for a quiet vacation!
Alberto V. vastasi 17.5.2023
Dear Toi Ling,We appreciate you taking the time to share your experience at Grand Residences.We are happy that you enjoyed the great service of our staff, the relaxing atmosphere, and the fantastic amenities. It is a pleasure to know that we have met your expectations.Comments like yours motivate us to continue offering the best possible service.We look forward to hosting you and your family again next time.Best regards.

10/10 Loistava

Michael, Denver

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean - very nice - service was great - the food was good - room was nice - overall, solid!
Yöpyi 5 yötä huhtikuussa 2023
Alberto V. vastasi 26.4.2023
Dear Michael,Thank you for taking the time to post about our resort.It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

10/10 Loistava

Jasmen, Richton Park

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Best experience ever. I would definitely come back. The service and the staff alone are worth the money. The property is clean and well maintained. I can’t say enough good things about this place. I can’t wait to come back.
Yöpyi 2 yötä huhtikuussa 2023

10/10 Loistava

Matthew Alan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Keep going back year after year. Quiet, clean family friendly resort. Great staff, large, clean suites, excellent food- we appreciate they keep a lifeguard on staff. Beach can be hit or miss because of the seaweed, but they make it a point to clean beach every day. If you’re looking for relaxation and rejuvenation, Grand Residences is the place.
Yöpyi 7 yötä huhtikuussa 2023
Alberto V. vastasi 26.4.2023
Dear Matthew Alan.We're glad to receive your comments about your experience at Grand Residences.It is our goal to provide genuine and personal service to all our members and we are pleased to have met your expectations during your recent visit.It is a pleasure to be part of your memorable moments in the Mexican Caribbean and we are happy to continue providing you with the high standards of service and comfort that we have held for many years.We look forward to welcoming you soon to your home away from home.Best regards.

10/10 Loistava

Matthew

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great property - Clean, everything was close, quality food, and large rooms
Yöpyi 3 yötä maaliskuussa 2023
Alberto V. vastasi 12.4.2023
Dear Matthew,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.