Dear Guest, Receive a warm greeting from the team that makes up Barceló Bávaro Palace hotel. We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Cordially, Cesar Güílamo General Manager of Barcelo Bavaro Palace

Estimado señor, Su excelente reseña nos alegra el día.Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, cosa que le agradecemos.Por otro lado, agradecemos que destaque nuestro buen servicio y nos alegramos de saber que todo estuvo a su gusto.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,César Güílamo MontillaDirectorBarceló Bávaro Palace

Querido Sr. Velez, Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Lamentamos leer que el servicio y la comida no cumplieron con sus expectativas. Nos esforzamos por ofrecer una experiencia excepcional y nos disculpamos por cualquier inconveniente relacionado con la espera para recibir agua embotellada, un aspecto que ciertamente es importante para el confort de nuestros huéspedes.Nos complace, sin embargo, saber que encontró nuestras instalaciones en buenas condiciones y que la zona le resultó agradable y acogedora. Nos alegra mucho que la experiencia en nuestro restaurante Santa Fe y el servicio brindado por César en la barra de la playa hayan sido de su agrado.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,César Güílamo MontillaDirectorBarceló Bávaro Palace

Querido señor, Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Lamentamos saber que la limpieza de la habitación y la condición del hotel no hayan cumplido con sus expectativas y que haya experimentado inconvenientes con el aire acondicionado. Siempre nos esforzamos por ofrecer instalaciones de calidad y un ambiente confortable, por lo que sus comentarios son muy importantes para nosotros.Nos complace, sin embargo, escuchar palabras tan positivas sobre la excelencia en el servicio de nuestro personal y que haya disfrutado de la experiencia culinaria en nuestro restaurante japonés. Nuestro equipo trabaja incansablemente para brindar un servicio excepcional y crear momentos memorables para nuestros huéspedes.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,César Güílamo MontillaDirectorBarceló Bávaro Palace

Querido señor, Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Nos complace saber que la atención de nuestro personal fue de su agrado, es siempre nuestro objetivo brindar un servicio excepcional. Lamentamos profundamente que las condiciones de aire acondicionado en los restaurantes y dormitorios no hayan cumplido con sus expectativas; nuestro equipo se esfuerza continuamente en asegurar el confort y la satisfacción de nuestros huéspedes. Referente al minibar de su habitación, queremos asegurarle que disponemos de un mantenimiento constante para que todos los equipos estén en perfecto estado de funcionamiento. Sentimos mucho que haya percibido un olor desagradable en áreas comunes; tomamos nota de su observación para revisar y asegurar la frescura y limpieza que caracterizan nuestras instalaciones.Agradecemos sus comentarios sobre la atenta disposición de nuestro equipo, los cuales son un reflejo del compromiso que tenemos en ofrecer una experiencia memorable a quienes nos visitan.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you for sharing your experience with us.We endeavour to provide an excellent standard for all our guests and regret that you felt this was not the case. We will use your feedback to review this with our team and highlight any areas that may need some attention.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that the service at the Coral restaurant did not meet your expectations and apologize for any inconvenience this may have caused. Furthermore, we understand your desire for more convenient poolside snack options and appreciate your suggestion for quick bites like fries and burgers to enhance the leisurely pool experience.It's wonderful to learn that our array of shops, attentive poolside staff, and dining options, particularly Mexico Lindo and Las Brisas, contributed to a pleasurable stay for you and your group. We are also delighted that the overall cleanliness and beauty of our resort added to your enjoyment. Rest assured, we continually strive to make group reservations more seamless and will take your feedback into account.We hope to welcome you back. Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Mr Normal Anderson,Thank you for sharing your experience with us.We are sorry to hear that our rooms did not meet your expectations in terms of modernity. We take pride in our resort's accommodations and continuously strive to provide updated and comfortable environments for our guests.It is delightful to note your positive remarks about the friendliness of our staff, the quality of our buffet offerings, and the beauty of our pools and beaches. Our dedicated team works tirelessly to ensure our guests have an exceptional experience, and it's heartening to know these efforts resonated with you.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.It is wonderful to know that our efforts to provide a luxurious and enjoyable environment have been so well-received. Your kind words regarding the food and our facilities fill us with pride and motivate us to continue striving for excellence. Our team is dedicated to ensuring that every guest finds our resort to be a slice of paradise, complete with all the comforts and amenities to make their stay unforgettable.Your appreciation for the impeccable state of your room and our commitment to top-notch service are particularly gratifying. We are delighted that the amenities provided in your accommodation contributed to your overall positive experience.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Chère Madame,Nous sommes navrés que votre séjour n'ait pas pleinement correspondu à vos attentes.Nous avons bien pris note de votre remarque et vous en remercions.Nos chambres offrent en effet un confort simple, nous permettant de proposer à nos hôtes un excellent rapport qualité-prix.Nous sommes toutefois ravis que vous ayez apprécié la qualité du service que vous avez reçu pendant votre séjour.Nous transmettons votre compliment à notre équipe.Nous espérons avoir l'opportunité de vous revoir chez nous prochainement. Bien à vous,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Guest, Thank you for this great review.It brings us great pleasure to know that you appreciated the food and the variety of areas within our resort. We always strive to maintain high standards of cleanliness and condition, so your positive ratings in these aspects are particularly rewarding.Our team is delighted to learn that the service met your expectations, and that the amenities provided in our rooms contributed to your satisfaction. At Barceló Bávaro Palace All Inclusive, we aim to create an environment where our guests can enjoy the ultimate in comfort and relaxation.We look forward to welcoming you back soon. Kind regards,César Güílamo MontillaDirectorBarceló Bávaro Palace

Estimada señora, Gracias por su reseña acerca de su experiencia en nuestro hotel.Lamentamos que el proceso de check-in y check-out no haya cumplido con sus expectativas. En Barceló Bávaro Palace All Inclusive, siempre buscamos optimizar nuestros procedimientos para asegurar una experiencia ágil y confortable para nuestros huéspedes.Nos complace saber que la limpieza de la habitación, el estado del hotel y la atención recibida estuvieron a la altura de sus expectativas. Nuestro personal se esfuerza día a día para ofrecer un servicio de excelencia y asegurar que nuestras instalaciones se mantengan en las mejores condiciones para el disfrute de nuestros visitantes.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Mr Arocha,Thank you very much for this kind review.We are delighted to hear that our team's friendliness and helpfulness made a great first impression and that you found your accommodations at Barceló Bávaro Palace All Inclusive to be both comfortable and well-equipped. It brings us immense pleasure to know that you thoroughly enjoyed our pool, fitness center, and the culinary delights at our on-site restaurant. Our team strives to provide an exceptional experience, and it's rewarding to see these efforts reflected in your visit.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Guest, Thank you for this great review.We are pleased that your experience was memorable.We look forward to welcoming you back soon. Kind regards,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.Nos complace enormemente saber que su estancia en Barceló Bávaro Palace All Inclusive fue de su total agrado y que nuestras instalaciones y servicios cumplieron con sus expectativas. Es gratificante recibir comentarios positivos acerca de la limpieza de nuestras habitaciones, la condición del hotel y las amenidades en la habitación, ya que trabajamos con dedicación para ofrecer un entorno impecable y confortable para nuestros huéspedes.Valoramos que haya resaltado la calidad de nuestro servicio, pues nuestro equipo se esfuerza continuamente para brindar una atención excepcional y asegurar que nuestros huéspedes tengan una experiencia memorable.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Ms. Caraballo,We'd like to thank you for this positive feedback about your stay in our hotel.We are overjoyed to know that our dedication to maintaining the highest standards of cleanliness and condition has contributed to a memorable experience during your stay. It's wonderful to hear that our diverse amenities and the service provided by our dedicated team met your expectations, ensuring a comfortable and enjoyable visit to our tropical haven.Your warm words are a testament to the commitment of our staff at Barceló Bávaro Palace All Inclusive to create unparalleled guest experiences, highlighted by our array of culinary delights, immaculate facilities, and attentive service.It would be our pleasure to have you return on another occasion. Very best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Guest, Thank you for this great review.We are immensely pleased to know that the cleanliness of our accommodations met your expectations and that you found the condition of our hotel to be exemplary. It is always our highest priority to ensure that every guest experiences the comfort and luxury we strive for at Barceló Bávaro Palace All Inclusive. Furthermore, your acknowledgement of our attentive service and the amenities provided in our rooms fills us with pride. Our staff works diligently to ensure that all guests have everything they need for a memorable stay.Your positive feedback serves as a testament to our team's dedication to maintaining the highest standards of service and hospitality. We hope that your experience has left you with cherished memories that will last a lifetime.We look forward to welcoming you back soon. Kind regards,César Güílamo MontillaDirectorBarceló Bávaro Palace

Querido señor, Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Es un orgullo para nosotros saber que ha disfrutado de la inmejorable atención de nuestro equipo. Nos gusta cuidar cada pequeño detalle para hacer de su estancia una experiencia inolvidable y es muy reconfortante y motivador para nuestro staff saber que en su caso lo hemos conseguido.Lamentamos el no haber cubierto sus expectativas en un 100% con algún aspecto de nuestra recepción, aunque nos faltan detalles para comprender exactamente a qué se refiere.Aún así, nos alegra que este detalle no haya afectado su estancia en Barceló Bávaro Palace All Inclusive y que se lleve tan excelente recuerdo de la atención que recibió y de la comodidad de nuestras habitaciones.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Mr Antonio,Thank you very much for this kind review.We are elated to know that your stay with us at Barceló Bávaro Palace All Inclusive met your expectations in every aspect. It's delightful to hear that our commitment to maintaining pristine accommodations and offering exceptional service was evident throughout your visit. Our team takes great pride in ensuring that every guest experiences the comfort and luxury that our rooms and amenities are designed to provide.Your positive feedback is a testament to the dedication of our staff, and we are truly grateful for your kind words. It is our pleasure to create an environment where guests can fully relax and enjoy the myriad of activities and dining experiences we have to offer.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Querido señor, Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Lamentamos sinceramente que el aire acondicionado de su habitación no funcionara según lo esperado y que nuestras soluciones no estuvieran a la altura de sus necesidades. Nos esforzamos continuamente para garantizar la comodidad de nuestros huéspedes y tomamos nota de sus comentarios para mejorar nuestro servicio.Nos complace saber que la limpieza y el estado de nuestro hotel fueron de su agrado y que los detalles de nuestras habitaciones cumplieron con sus expectativas. Nuestro objetivo es ofrecer un paraíso tropical donde nuestros huéspedes puedan relajarse y disfrutar de una amplia gama de actividades y comodidades.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Mr González,Thank you for sharing your experience with us.We are thrilled to learn that you found the room cleanliness, hotel condition, and our array of amenities to be to your utmost satisfaction. Our team takes great pride in maintaining the highest standards of service and accommodations.Your suggestion for more activities at the pool is noted with appreciation. We always strive to create an engaging and varied experience for our guests, and your feedback provides us an opportunity to evaluate our entertainment offerings.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,Thank you for the time taken to share your experience of staying with us.We appreciate your mention of our team's high quality service. Our dedicated team members always aim to give the best experience to our every guest and you will always find them eager to assist at all times. We have duly noted your comment regarding an on-site restaurant, and we will take this into consideration.We hope to welcome you back. Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that the details of our room service and payment policies did not meet your expectations. Please rest assured that our aim is to provide a seamless and convenient experience, and we understand the importance of clear communication about our services. We would like to clarify that our All-Inclusive concept offers a wide array of dining options, though certain exclusives such as room service are an additional privilege for our Premium Level guests.It is delightful to learn that you appreciated our secure gated community, the shopping center, and the diverse activities we offer. Your positive comments on the cleanliness of our rooms, the condition of our hotel, the quality of service, and our room amenities are much appreciated and serve as encouragement for our dedicated team.We hope to welcome you back. Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,Thank you for the time taken to share your experience of staying with us.We are disheartened to hear about your experiences that did not meet expectations, particularly regarding the culinary offerings at our reservation-required restaurants. Our aim is to deliver a wide range of flavors that cater to all palates, and we regret that we fell short in this aspect. We are also troubled to learn of your concerns with housekeeping. Please be assured that guest satisfaction is paramount, and we have stringent policies for property care and integrity, which includes the security of our guests' belongings. We take such feedback seriously and will look into the matter internally. On a brighter note, we are delighted that you found the resort's location, the beach, the available shopping, and our selection of drinks to be highlights of your stay. Our team is dedicated to providing a tropical paradise setting and a variety of amenities to enhance the vacation experience. It is pleasing to know that the cleanliness of your room, the condition of our hotel, and the service provided by our staff met your approval. We are committed to continuous improvement and your comments are instrumental in this process.We hope to welcome you back. Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Estimado huésped, Muchas gracias por el tiempo que ha dedicado a escribir esta reseña sobre nuestro hotel.Entendemos por su calificación y comentarios que su estancia ha resultado regular. Sobre todo, lamentamos que su experiencia no haya estado a la altura de sus expectativas en cuanto a la variedad de buffet y le pedimos disculpas por ello. Nosotros nos enfocamos en ofrecer productos de primera calidad y frescura. De igual forma, tomamos nota de su reseña para mejora nuestro servicio.Gracias por su confianza y esperamos verle pronto de regreso. Un saludo muy cordial,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,Thank you for taking the time to share your review.We regret to hear that your dining experience did not meet the high standards we strive to uphold. Our aim is always to provide a variety of gastronomic options that delight our guests, and we are saddened to learn that we fell short of this goal during your stay.We also take note of your observations regarding the service at our buffet and the oversight in maid service. Please rest assured that we are committed to offering impeccable service and attention to detail in all aspects of our resort experience. Your comments regarding the pricing at our gift store have been noted, though we ensure that our pricing is competitive and reflective of the quality and convenience offered. We understand that value is important and we continually work to balance this with the premium products available.We are pleased, however, that you found our hotel's overall condition to be satisfactory and that the amenities provided in your room were to your liking. We take pride in maintaining our facilities and ensuring that our guests are comfortable and well-equipped with everything they need for a pleasant stay.We hope we can provide you with an improved stay in the future. Kind regards,César Güílamo MontillaDirectorBarceló Bávaro Palace

Querido señor, Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Nos alegra comprobar, por su puntuación, que su estancia en nuestras instalaciones estuvo, en líneas generales, a la altura de sus expectativas. Por otra parte, tomamos nota de sus observaciones sobre las piscinas y las tendremos en cuenta de cara al futuro.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you for sharing your experience with us.We regret to hear about the challenges you encountered with smoking in common areas. Our aim is to provide a comfortable environment for all our guests, and we apologize for any discomfort this may have caused. With regard to restaurant reservations, we assure you that our policy is to provide fair and equal access to all our dining options, and we are disheartened to learn of your experience. We are committed to ensuring that our team provides the highest level of service and fairness to all our guests.In response to the language barrier you mentioned, we continuously strive to improve our team's communication skills to better assist our international guests. We also offer our sincerest apologies for any confusion regarding the benefits associated with VIP status. Our Premium Level is indeed designed to offer an exclusive and superior level of service, and we regret any misunderstanding in this regard. Additionally, we understand the inconvenience caused by the water on your balcony and will look into addressing this matter swiftly.We are, however, pleased to know that our prime location, room cleanliness, food quality, and the kindness of our staff met your expectations and contributed positively to your stay. Our goal at Barceló Bávaro Palace All Inclusive is to provide guests with exceptional experiences, and we are glad that these aspects were highlights of your visit.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Estimado señor, Su excelente reseña nos alegra el día.Nos complace saber que su experiencia general ha sido tan gratificante y que ha decidido volver a visitarnos. Es un honor que destaque nuestras piscinas, la variedad de actividades y la exquisita oferta gastronómica, elementos que nos esforzamos por cuidar para garantizar momentos inolvidables junto al mar Caribe.La playa de Bávaro, reconocida por su belleza inigualable, es ciertamente uno de los tesoros que nos enorgullece ofrecer a nuestros huéspedes. Junto a esto, nuestro equipo se dedica a crear un ambiente de diversión y relax que complementa la experiencia. Nos alegra mucho que estos aspectos hayan contribuido a que su segunda visita fuera tan especial.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,Thank you for taking the time to share your review.Our team is typically known for their attentive and friendly service, and it is regrettable that we fell short of these expectations on this occasion. We take pride in our resort's cleanliness and are surprised to hear of your experience, as our housekeeping staff is dedicated to ensuring all guest rooms are thoroughly tended to daily. We are also taken aback by your dining experience; our culinary team strives to provide a diverse array of flavorful options to cater to our guests' varied tastes. Your comments regarding the presence of insects are concerning, and we want to reassure you that we have a rigorous pest control program in place to maintain the highest standard of hygiene across our facilities.We are committed to offering an inclusive and enjoyable experience, with a variety of amenities and activities designed to cater to the interests of our guests. From our serene spa offerings to the excitement of our entertainment and sports facilities, we endeavor to provide a memorable and exceptional stay for everyone who visits our resort.We hope we can provide you with an improved stay in the future. Kind regards,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you for sharing your experience with us.While we would like to believe that we offer all the necessary modern amenities, we have noted your feedback. We understand that from time to time things do need to be replaced and refurbished and so do carry out maintenance whenever necessary.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Mr Javad,Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that certain aspects of our service did not meet your expectations, particularly at the reception and in our dining areas. Our team strives to deliver impeccable service and we take your feedback seriously as an opportunity to review and improve our guest interactions.It is heartening to learn that you were pleased with the cleanliness of your room and the amenities provided. We endeavor to create a welcoming and comfortable environment for our guests, and we are glad that these efforts resonated with you.We hope to welcome you back. Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Estimado Sr. Lianett, Su excelente reseña nos alegra el día.Nos complace saber que la limpieza de la habitación y el estado general del hotel fueron de su agrado y que nuestro servicio cumplió con sus expectativas. Es un placer que nuestras amenidades de habitación hayan contribuido a una estancia confortable y satisfactoria. En Barceló Bávaro Palace All Inclusive, nos esforzamos por ofrecer instalaciones de alta calidad y un servicio excepcional para garantizar experiencias memorables a nuestros huéspedes.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.We regret to hear that certain aspects of our hotel did not meet your expectations. While we pride ourselves on maintaining our facilities to the highest standards, we understand that there is always room for improvement and your feedback is instrumental in guiding our efforts. Please rest assured that our team is dedicated to providing exceptional experiences, and we are continuously focusing on enhancing our hotel's condition to reflect the premium quality of Barceló Bávaro Palace All Inclusive.We are delighted to learn that you loved the pristine beaches and walkways, as well as the cleanliness and enjoyment our pool area provided. It is heartwarming to know that the service extended by our staff met your satisfaction, and that the amenities in your room contributed positively to your stay. Our staff takes great pride in ensuring our guests have memorable experiences, and it is rewarding to hear when we have succeeded.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you for sharing your experience with us.We regret to hear that the size of our resort posed a challenge in terms of room proximity and logistics. Our expansive property is designed to offer a variety of experiences and amenities, and we understand that this can require additional planning for larger groups.We are pleased, however, that you found our rooms to be clean and the overall condition of our hotel to meet your expectations. We strive to maintain a high standard of cleanliness and care for our facilities to ensure a delightful experience for all our guests.we appreciate your feedback, and your comments will be referred to the relevant team members for review.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you for sharing your experience with us.We regret to hear that our culinary offerings did not meet your expectations. Our team strives to provide a wide array of dining options that cater to the diverse palates of our guests, featuring both international and local Dominican flavors. We are continuously working to ensure that all dishes served are of the highest quality and temperature.Concerning the lack of English from our staff, we should inform you that most of our employees have good knowledge of the language and our human resource department is constantly offering courses to all our staff to reinforce the level of conversation, especially to those in direct contact with our guests. However please be reminded that Spanish is our mother tongue and their pronunciation of a foreign language might not be perfect.We are delighted to know that you found our property to be well-maintained, and that you enjoyed our swimming pools and the pristine beach location. Your kind words about our attentive and friendly staff are greatly appreciated, and we acknowledge the importance of effective communication. We are committed to enhancing our language training programs to better serve our guests from around the world.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you for sharing your experience with us.We are sorry to hear that your time with us did not meet your expectations. Rest assured that we have taken note of your comments. We aim to provide high standards and quality services to meet our guests' expectations and a negative opinion is an opportunity for us to evaluate ourselves and make the necessary improvements.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace