Luksushotellit - Punta Sam, Quintana Roo

”Everything was beautiful from the time you get there to the time you leave. Staff really make this an outstanding experience. The food was great and so were the drinks. We plan going back next year!”

”I feel like these reviews are very misleading. If you are traveling solo, this resort is not for you. The staff do not care about solo travelers. Especially on their birthday. Let me start with their mishaps. I took a nap outside on my private pool terrace and housekeeping came to clean my room. They locked me out up there. Thank God I had my phone or I wouldn't have known what to do. Then the manager on duty (Mariana??) tells me I can have an accommodation. Offers me a couples massage. Again I...

”Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai.”

”Amazing experience”

”Just a great place over all”

”Overall, we enjoyed our vacation and appreciated the friendly staff and beautiful pool areas. However, there were several issues that affected our experience. Our room often had an unpleasant odor, and the bathroom shower had a persistent smell, noticeable wear and tear, and leaked water during use. The refrigerator did not stay cold, and we were disappointed with the mini bar selection. In the common dining areas, particularly at breakfast, many of the chairs appeared dirty and stained. We also...

”Everything was excellent!”

”La habitación está muy bonita, limpia y moderna, las instalaciones bien, solo la playa tenía sargazo, y olía feo. La comida no es la mejor en relación precio-calidad, no escogimos el todo incluido, y x el precio de los platillos y el sabor, preferimos salir a comer a restaurantes cercanos.”