2/10 Hirveä
Naira
11.9.2025
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I stayed at Château de Pierre in room #2 on the second floor, and my experience was both unsafe and deeply disappointing. On August 31, another person forcibly entered my room using an access code from the hotel’s system. Even though my door was closed and chained, they were able to unlock it with a code and push hard enough to break the chain.
I immediately contacted customer service and was given a new code, but later discovered that both the old and new codes still worked. This meant that unauthorized individuals still had access to my room. I no longer felt safe and had to place physical barriers against the door just to sleep.
What made this situation worse is that, despite speaking twice with customer service and being assured that management would contact me, no one ever followed up. I even sent an additional message, which was completely ignored. There is also no physical presence of a receptionist at the hotel at all, leaving guests completely unsupported in emergencies.
This was a serious security breach, and the lack of response from management shows a disregard for guest safety and customer care. Until they take immediate corrective action, I cannot recommend this property.
Naira
Yöpyi 5 yötä elokuussa 2025
