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Arvostelut: Locanda Don Serafino Historical Boutique Hotel

4 out of 5
Locanda Don Serafino Historical Boutique Hotel
Via XI Febbraio, 15, Ragusa, RG

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 32 kautta 80 arvostelua" "
Arvosana 8 - Hyvä. 30 kautta 80 arvostelua" "
Arvosana 6 - OK. 12 kautta 80 arvostelua" "
Arvosana 4 - Huono. 3 kautta 80 arvostelua" "
Arvosana 2 - Hirveä. 3 kautta 80 arvostelua" "

8,6/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Beth

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is an exceptional hotel in Ragusa. Parking is very difficult in Ragusa. The staff takes your car and parks is somewhere and brings it back when you leave. The hotel itself is stunning, a small, boutique property that was rebuilt after an earthquake several years ago. The steps to the second floor are stone, from the 14th century. The walls are the beautiful light stone found all around Ragusa. The room was small, but lovely. The staff is exceptional. They understand that parking is difficult, finding the hotel can be a challenge, and they do everything they can to make it easier, and your stay delightful. I can't say enough about this hotel. I loved it.
Yöpyi 1 yön lokakuussa 2023

6/10 OK

Veronica

Yöpyi 1 yön kesäkuussa 2023

8/10 Hyvä

Anca

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful old building, many original details like stone arches across the property. Staff was wonderful, very helpful, parked the car and carried our luggage in the room. Negatives: shower was in an arched area, impossible to shower without bending; tub didn't drain well and specs of dirt were floating in the standing water. Dust was falling from the stone arch to the point that the floor in front of the bed had sand all over in the morning. Street was noisy, we were awaken at 6-7am. At arrival we were told that breakfast was not included, and that breakfast was 30 Euro/person, more than a breakfast at a 5 stars hotel. Overall, was not as good as expected.
Yöpyi 1 yön marraskuussa 2022
Alex Massari - Executive Director vastasi 29.11.2022
Dear Anca, Thank you to taking the time to write a review of your stay with us and we are sorry for didn't satisfy your expectations. We take note of your feedback to improve the guest experience. Kind regards

10/10 Loistava

Tanut

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a pleasant stay at Locanda Don Serafino. The staffs were very friendly and welcoming. The room is nice equipped with everything we need. Amenities are niche and nice. Wifi is a bit slow but it works. Don’t forget to try their restaurant, it is the best I’ve ever had in Sicily.
Yöpyi 1 yön syyskuussa 2022
Alex Massari - Executive Director vastasi 8.9.2022
Dear Tanut, Thank you so much for your stay with us and for the compliment! We wish to welcome you back in the near futureKind regards

10/10 Loistava

Reynaldo

Yöpyi 1 yön syyskuussa 2022
Alex Massari - Executive Director vastasi 6.9.2022
Dear Reynaldo, Thank you for your review! Kind regards

6/10 OK

Albino, Miami

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Property location is great. Suite and Restaurant located very far from main lobby and building. However the staff was great and very helpful. Suite had a very humid smell and dehumidifier, a/c filters and exhaust vents were extremely dirty. Did expect this hotel to be a lot better.
Yöpyi 1 yön kesäkuussa 2022
Alex Massari - Executive Director vastasi 25.6.2022
Dear Albino, Thanks to review your stay with us and we are sorry to read about your unsatisfactory stay with us. We would clarify that room booked is located above the Michelin starred restaurant (600 mt from the hotel) and it's mentioned in the email confirmation according to the features of the room. Unfortunately, we haven't had the opportunity to put a detailed description here but we appreciate your point of view to improve the experience with us. Kind regards Alex Massari Executive Director

10/10 Loistava

Lynn, Winnetka

Yöpyi 1 yön toukokuussa 2022

8/10 Hyvä

robert

Yöpyi 2 yötä huhtikuussa 2022
Alex Massari - Executive Director vastasi 2.5.2022
Dear Robert, Thank you for your review. We look forward to welcoming you back Kind regards

8/10 Hyvä

Marlene

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä lokakuussa 2021
Alex Massari - Executive Director vastasi 25.10.2021
Gentile Marlene, Grazie per il tempo dedicato a recensire il suo soggiorno nella nostra dimora. Con l'augurio di accoglierla nuovamente nella nostra dimora Cordiali saluti Alex Massari Executive Director

10/10 Loistava

Michael

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The hotel is intimate, refined, friendly and centrally located. I want to come back there.
Yöpyi 1 yön lokakuussa 2021
Alex Massari - Executive Director vastasi 8.10.2021
Dear Michael, Thank you so much to taking time to write a review of your stay with us and for the compliments. We wish to welcome you back soon Kind regards

6/10 OK

Mark

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hotel?
Very good service and staff. This is very small hotel, with no real amenities. Small reception area with a sofa and a tiny breakfast room. With three groups of two and the two servers( due to covid) it was cramped. They moved us to another room which was much better but this was a separate room which felt more like an Airbandb. I paid pretty much for a basic room but was expecting more from Relais and Chateaux hotel. Moved us but I really don’t see how this constitutes being a hotel is more of a B and B. Good staff nice breakfast.
Yöpyi 1 yön lokakuussa 2021
Alex Massari - Executive Director vastasi 7.10.2021
Dear Mark, Thank you to taking the time to write a review of your stay with us and staff compliments. We are sorry to hear about the breakfast room, we will take care of your opinion to improve it. The separate room suggested is the other room available to have breakfast and we are sorry to feel you in an Airbnb. We invite you to consider that originally, you booked a Standard room but we offered a complimentary upgrade in Junior Suite. Kind regards

10/10 Loistava

Marie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön heinäkuussa 2021
Alex Massari - Executive Director vastasi 27.7.2021
Dear Marie, Thank you to review your stay with us! We look forward to welcoming you back in the future Kind regards

8/10 Hyvä

Sabrina

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
Ragusa Ibla stupenda
L'hotel è delizioso e il personale disponibile e gentilissimo. Centrale rispetto al centro e molto curato. Un disagio è l'assenza di un parcheggio e un aspetto davvero fastidioso è il rumore continuo la notte. Le camere si affacciano su una stradina in salita dove passano le macchine, motorini, pedoni, etc... un rumore costante fino alle 2 di notte. Impossibile dormire con la finestra aperta. Anche con le imposte chiuse, per niente facile dormire in silenzio. Peccato
Yöpyi 6 yötä elokuussa 2020
Alex Massari - Executive Director vastasi 10.8.2020
Gentile Sabrina, La ringraziamo per aver recensito la sua esperienza alla Locanda Don Serafino e per i complimenti ricevuti. In merito al rumore menzionato, ci dispiace e purtroppo comprenderà che non è possibile regolare il flusso e il volume delle persone che percorrono le via antistanti, essendo situati in pieno centro storico e che con le finestre aperte risulta difficile ovunque. Prendiamo comunque nota del suo feedback per migliorare e augurandoci di avervi nuovamente nostri ospiti Cordiali saluti Alex Massari Executive Directo

8/10 Hyvä

Maddalena

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Qualcosa da rivedere
Personale gentilissimo e disponibile, posizione eccezionale. Qualche pecca: La Pulizia Lascia a desiderare, terra sul pavimento, camminando scalza avevo i piedi neri, muro con tracce di sangue e copriletto impolverato. Tutto ciò non può succedere in un hotel 4 stelle. Ho chiesto di aggiungere una persona, chi mi ha risposto è stata gentilissima, ma il letto in più era un divano letto da una piazza e mezza per due persone. Su Hotels.com tra i servizi viene elencata la spiaggia privata, senza specificare che è un servizio a pagamento. Ovviamente arrivati sul posto abbiamo dovuto pagare le postazioni. Per ultimo con le restrizioni covid la colazione non può essere fatta a buffet, rispetto pienamente le regole ma sarebbe opportuno organizzarsi con più personale.
Spiaggia Marina di Ragusa
Vista dalla stanza
Ragusa ibla
Yöpyi 1 yön heinäkuussa 2020
Alex Massari - Executive Director vastasi 13.7.2020
Gentile Maddalena, La ringraziamo per il tempo dedicato a recensire il suo soggiorno e ci dispiace non essere stati informati di eventuali malcontenti durante la sua vacanza o al check-out. Leggendo il suo commento ne sono rimasto colpito ed ho personalmente verificato quanto menzionato. Mi permetta di chiarire che il pavimento della struttura è in pietra pece naturale (ovvero nera) e pertanto è possibile che camminando a piedi nudi ci si ritrovi ad avere tracce del colore della pietra. Sulla menzione di tracce di sangue ho immediatamente controllato la camera insieme alla responsabile e nessuno di noi ha individuato ciò da lei menzionato, se fosse stato reale comprenderebbe che sarebbe un atto veramente increscioso e pericoloso da informare immediatamente il personale. In merito al divano letto, come comunicatole via email e nella conferma della sua prenotazione è menzionato che trattasi di un divano-letto (sofa bed) e non di un letto singolo, pertanto non comprendiamo la ragione di tale menzione in seguito. Spiaggia privata. Purtroppo l'impostazione del portale da lei utilizzato per effettuare la prenotazione non permette di specificare o fornire ulteriori dettagli in merito ma noterà comunque che l'hotel e il lido sono situati in due paesi differenti e con nomi differenti. Inoltre la camera da lei acquistata includeva camera e prima colazione. Infine, sul servizio della colazione le presento le nostre scuse, quella mattina abbiamo avuto delle difficoltà che purtroppo hanno avuto una ricaduta sul servizio e di cui, come può notare, ne ammettiamo il disguido da cui ne abbiamo fatto giovamento per migliorare. Cordialmente Alex Massari Executive Director

6/10 OK

Christine

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Pour être au cœur de la ville de Raguse Ibla
L'hôtel Locanda Don Serafino Hotel occupe des anciens bâtiments en plein cœur d'Ibla, le centre historique de Raguse, à proximité immédiate des centres d’intérêts que offre cette magnifique ville. Nous y avons séjourné 1 nuit dans une junior suite .. A postériori (en regardant les photos du site) nous pensons avoir été logés dans une chambre de catégorie inférieure n’offrant pas de vue et avec une mauvaise insonorisation ! Le charme du site est indéniable, le revers inévitable de la médaille étant l’exiguïté de tout : salle de bain, salle de petit déjeuner, petit salon de lecture …. Le label Relais & Châteaux exigerait davantage d’attentions. Au niveau de l’hôtel, la salle du bar ou est servi le petit déjeuner mériterait d’être repensée complètement ainsi que les toilettes connexes qui en l’état n’offrent aucune intimité (porte ne fermant pas). Le célèbre restaurant du même nom, le Locanda Don Serafino, occupe un site de toute beauté dans la roche et offre une expérience culinaire de grande qualité, mais ne semble pas valoir la récompense de 2 étoiles au guide Michelin. Note positive : la gentillesse du staff et la prise en charge rapide de la voiture à l’arrivée (ce qui vous évite de vous perdre dans les ruelles étroites de la ville).
Yöpyi 1 yön syyskuussa 2019
Alex Massari - Executive Director vastasi 20.9.2019
Dear Christine, I would like to thank you for having chosen our dwelling and I would clarify the point mentioned by you. Your reservation was for one Junior Suite and we assigned it, maybe you didn’t read carefully the room description and the information provided in the email confirmation, so some rooms are located in the next building at 20 meters from reception and any rooms have view. Concerning the soundproofing, you didn’t report it to the front desk team, we could take care. About your expectation as Relais & Chateaux, you should have understood the location and the spaces available, it’s not a label issue. I and the team will appreciate your feedback about the redesign of the spaces, please contact us and we will be happy to know your help to improve Locanda Don Serafino experience. We are sorry to haven’t satisfaied your restaurant expectation but we say merci for the staff compliments. Wishing to welcome you back in the future Kind regards Alex Massari Executive Director

8/10 Hyvä

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Exceptionally clean, staff very accommodating. Uniquely situated / unique experience
Yöpyi 2 yötä syyskuussa 2019
Alex Massari - Executive Director vastasi 13.9.2019
Dear Guest, Thank you to taking a time to write a review of your stay with us and for the feedback provided. We are glad to know your opinion and we wish to welcoming you back soon Kind regards Alex Massari Executive Director

10/10 Loistava

Stefania, Trento

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Eleganza, ottima colazione, gentillezza del personale
Yöpyi 2 yötä heinäkuussa 2019
Alex Massari - Executive Director vastasi 14.8.2019
Gentile Stefania, La ringraziamo per la preferenza accordataci e la sua recensione, siamo lieti di aver soddisfatto le vostre aspettative e a nome di tutto lo staff di Locanda Don Serafino vi ringraziamo. Nell'attesa di potervi accogliere nuovamente a Ragusa Ibla Cordiali saluti Alex Massari Executive Director

10/10 Loistava

Char, Japan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was such a wonderful room that I could not express in words. Especially the bathroom was wonderful and I used to bath in a fantastic atmosphere. The staff's service was excellent and everything was in good condition.
Yöpyi 1 yön heinäkuussa 2019
Alex Massari - Executive Director vastasi 31.7.2019
Dear Char, Thank you to taking a time to write a review of your stay with us. Me and the team are glad to read your enthusiasm and happy to welcomed you to Locanda Don Serafino. We look forward to meet you again in Ragusa Ibla Kind regards Alex Massari Executive Director

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This is a beautiful little hotel, our room was like a cave. The location is good, The only think that could have been better is the breakfast had vary limited choices.
Yöpyi 1 yön heinäkuussa 2019
Alex Massari - Executive Director vastasi 15.7.2019
Dear Guest, Thank you to taking a time to write a review of your stay at Locanda Don Serafino and thank you for your opinion about the breakfast, it's very important for us know your point of view to improve our facilities. We are taking note of your suggestion and we look forward to welcoming you back in the near future Warm regards Alex Massari Executive Director

10/10 Loistava

Caroline

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön kesäkuussa 2019
Alex Massari - Executive Director vastasi 2.7.2019
Dear Caroline, Thank you to taking a time to review your stay with us! We look forward to hearing from you Kind regards Alex Massari Executive Director

10/10 Loistava

Tarkistettu asiakas

Yöpyi 3 yötä kesäkuussa 2019
Alex Massari - Executive Director vastasi 18.6.2019
Dear Guest, Thank you for your review. Kind regards Alex Massari Executive Director

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2019
Alex Massari - Executive Director vastasi 2.4.2019
Dear Guest, Thank to review your stay with us. Kind regards Alex Massari Executive Director

2/10 Hirveä

Stanley

Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
This hotel not worthy of being Relais and Chateaux
Yöpyi 2 yötä helmikuussa 2019
Alex Massari - Executive Director vastasi 3.3.2019
Dear Mr. Stanley, Thank you to taking a time to write a review of your stay with us and we don't understand your opinion without any particular information. We would be glad to get further details, please contact us by email. I look forward to hearing from you Kind regards Alex Massari Executive Director

10/10 Loistava

Sonia

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Simply perfect
Perfect stay Perfect place Perfect staff
Yöpyi 3 yötä joulukuussa 2018
Alex Massari - Executive Director vastasi 11.12.2018
Dear Sonia, Thank you to taking a time to write a review of your stay with us! Me & the team are great full for you compliments and we wish to welcoming you back soon. Warmest regards Alex Massari Executive Director

8/10 Hyvä

Josefina

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The staff of the hotel namely Martina, Daniela, Alesso and the manager, Alex, made our stay special. They are all very friendly, attentive to our needs and very accommodating to our requests. They booked 2 of the most spectacular meals we had during our stay. The restaurants are both 2 stars Michelin, Duomo and their very own Locanda don Serafino. Would highly recommend this hotel to friends. They only have 10 rooms thus, service rendered is highly personalized.
Yöpyi 3 yötä lokakuussa 2018
Alex Massari - Executive Director vastasi 5.11.2018
Dear Josefina, Thank you so much to taking a time to write such a special review of your stay with us! All of us are touched of your lovely words and thank you for the compliments. We look forward to welcoming you back in the near future Warmest regards Alex Massari Executive Director

10/10 Loistava

Bernard

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä lokakuussa 2018
Alex Massari - Executive Director vastasi 22.10.2018
Dear Bernard, Thank you for your review! Kind regards Alex Massari Executive Director

8/10 Hyvä

Graham

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Lovely hotel in old town Ragusa.
Lovely staff. Very helpful. Nice location. Stairs to room very scary for my wife.
Yöpyi 3 yötä syyskuussa 2018
Alex Massari - Executive Director vastasi 25.9.2018
Dear Graham, thank you to taking a time to write a nice feedback of your stay at Locanda Don Serafino and we wish to welcoming you back. Regarding the stairs, as mentioned and explained from the staff, as alternative we invite the guest to use the secondary door at room floor. Kind regards Alex Massari Executive Director

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön syyskuussa 2018
Alex Massari - Executive Director vastasi 20.9.2018
Dear Guest, Thank you to review your stay with us! Kind regards Alex Massari Executive Director

10/10 Loistava

CHRISTIAN

Belle adresse à Raguse
Très bel hotel en plein coeur de Raguse. Pas évident à trouver, le personnel propose son aide pour garer le véhicule et est très dévoué. Bon accueil, je vous conseille le restaurant étoilé qui est sublime.
Yöpyi 1 yön syyskuussa 2018
Alex Massari - Executive Director vastasi 17.9.2018
Cher Christian, Merci beaucoup to taking a time to write such a nice review of your stay with us and thank you for the compliments. We look forward to welcoming you back in the near future Warm regards Alex Massari Executive Director

10/10 Loistava

Frances

Romantic stay in a cave
We Loved the location in Ragusa Elba (the old part of town) but driving to the hotel is a lil difficult. They will valet but the free parking lot isn't hard to find once you get directions from the first desk. We arrived in the early evening and the location is fabulous to walk all around. So much charm. The room itself was very cool with its cave-like decor. The receptionist was great in providing a map and lots of local recommendations. The room we had does not have a bathroom door but that didn't bother us at all. So it will depend on who you're traveling with. We would def stay there again.
Yöpyi 1 yön elokuussa 2018
Alex Massari - Executiver Director vastasi 1.9.2018
Dear Frances, Thank you to taking a time to write such a lovely review of your stay with us. Me and team was happy to welcoming you and take care of your stay in Ragusa Ibla. We look forward to welcoming you back in the near future Kind regards Alex Massari Executiver Director

2/10 Hirveä

Pierluigi, roma

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Pessimo
Nonostante avessimo una prenotazione prepagata e confermata, non avevano una stanza per noi. Così, la sera di Ferragosto, abbiamo dovuto cercare un altro hotel da soli.
Yöpyi 2 yötä elokuussa 2018
Alex Massari - Executive Director vastasi 1.9.2018
Gentile Pierluigi, ci dispiace dover leggere questa recensione ma non ci risulta che lei sia stato nella nostra dimora o che ci siano state delle prenotazioni in overbooking, probabilmente si tratta di un errore di recensione. Provvederemo a inoltrare la richiesta di cancellazione all'assistenza e ad investigare sul suo caso. Cordiali saluti Alex Massari Executive Director

10/10 Loistava

Daniela, Miami

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
This is a very unique and original hotel. I loved it and it's location is great. The room was very clean and very charming and has lots of nice details. Since it's built in such an old building they did what they could and did a great job but our shower was a bit uncomfortable and I could imagine that for big and tall people this hotel might not be so confortable. I personally loved it and I would definitely be happy to stay there again.
Yöpyi 2 yötä heinäkuussa 2018
Alex Massari - Executive Director vastasi 21.8.2018
Dear Daniela, Thank you to taking a time to write such a lovely review of your stay with us! We take a note of your feedback regarding the shower and we appreciate it, your opinion are important to improve the facilities and we take care. We look forward to welcoming you back in the near future Warm regards Alex Massari Executive Director

10/10 Loistava

valerie

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön elokuussa 2018
Alex Massari - Executive Director vastasi 20.8.2018
Dear Valerie, Thank to taking a time to review your stay with us. We look forward to welcoming you back in the near future Kind regards Alex Massari Executive Director

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good and unusual
Room built into a cave!; great service; nice breakfast; great location
Yöpyi 2 yötä kesäkuussa 2018
Alex Massari - Executive Director vastasi 5.7.2018
Dear Guest, Thank you to taking a time to write a feedback of your stay with us and for the compliments! We wish to welcoming you back in the near future Kind regards Alex Massari Executive Director

10/10 Loistava

Nick

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great Last Night
Last night in Sicily. Very comfortable stay, lovely room; maybe a little small if you were staying for a few days. Every convenience catered for. We were able to park just 20 metres down the road and were welcomed with a complimentary hot drink whilst checking in. Great old building tastefully refurbished. Stairs up from reception a little steep with big steps.
Yöpyi 1 yön kesäkuussa 2018
Alex Massari - Executive Director vastasi 18.6.2018
Dear Nick, Thank you so much to taking a time to write such a nice review of Locanda Don Serafino. We are glad to have satisfied your needs and offered a memorable stay with us. We look forward to welcoming you back in the near future Warm regards Alex Massari Executive Director

8/10 Hyvä

akira, Japan

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
面白いホテル
快適でありませんが部屋は写真のどうりで面白い体験ができました、サービスは最高ですが、レストランが離れているのが少し不便です。
Yöpyi 1 yön huhtikuussa 2018
Alex Massari - Executive Director vastasi 8.5.2018
Dear Akira, Thank you to taking a time to write a reviews of your stay with us and we are sorry to didn’t hear it during your stay with us. We look forward to welcoming you soon in the near future Kind regards Alex Massari Executive Director

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Carino ma ben al di sotto delle aspettative
Buona location, hotel di buon gusto ma poco funzionale: letto piccolo, mobili esteticamente gradevoli ma poco solidi, nessuna tenuta al rumore della porta di ingresso, posti insufficienti per la colazione (comunque modesta), ecc.
Alex Massari - Executive Director vastasi 6.5.2018
Gentile ospite, La ringraziamo per il tempo dedicato a recensire la nostra dimora. Ci dispiace non aver esaudito le vostre aspettative e non aver avuto occasione di conoscere, durante il soggiorno, la vostra opinione per potervi assistere direttamente nelle vostre esigenze o richieste. Apprezziamo il giudizio espresso, utile a migliorare il servizio offerto, ci permetta però di chiarire che la dimensione del letto è la misura standard di tutti i letti commercializzati in Italia. Nell'attesa di accoglierla nuovamente alla Locanda Cordiali saluti Alex Massari Executive Director

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Quirky but lovely hotel
A fantastic, quirky hotel in the middle of Ragusa so therefore very noisy. The hotel is built into the hill so the stairs are indeed uneven and challenging for the less mobile but they were not an issue for us. We had booked a Junior Suite and initially were given room 11 where the bathroom (including the loo) was IN the bedroom with NO doors. This was not what we had booked so we spoke to the very helpful reception staff who moved us to another Junior Suite, with sofa area, bathroom with door, all exactly as we had initially booked! The breakfasts are a cold buffet style, functional and serve a purpose without being anything particularly exciting. The restaurant was fantastic and we had the set lunch menu which was fabulous and within in our budget. Overall it's a very unusual but lovely hotel with very helpful friendly staff. The only downside is the noise of the road and area and the unfortunate room issue that we had on arrival, but otherwise it is a great place to stay.
Alex Massari - Executive Director vastasi 22.4.2018
Dear Guest, Thank you to taking a time to write a nice review of your stay at Locanda and to provide further information about our hotel. The room assigned at arrival was the new Junior Suite, opened few weeks ago and we are hearing the guest opinion to improve it. We appreciate it. Each of us say thank you for your compliments about the staff and we hope to welcoming you back in the near future. Warmest regards Alex Massari Executive Director

10/10 Loistava

Richard

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
A place you absolutely should visit.
Amazing city and very friendly people. Very easy to navigate and incredible vistas from high points in the area. If you have a car park it as soon as possible. Streets are great for walking, but unless you are a local navigating these narrow streets is beyond your pay grade.
Alex Massari - Executive Director vastasi 25.3.2018
Dear Richard, Thank you so much to taking a time to write such a nice review of Locanda and thank you for your compliments. We look forward to welcome you back in the near future Warmest regards Alex Massari Executive Director

10/10 Loistava

Carsten

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Oplevelse langt ud over det man kan forvente.
Fantastisk hotel. Fyldt med atmosfære, service og kvalitet helt i top. Beliggenhed lige i det historiske centrum af Ragusa.
Yöpyi 1 yön maaliskuussa 2018
Alex Massari - Executive Director vastasi 21.3.2018
Dear Carsten, Thank you so much to taking a time to write such a lovely review of your stay at Locanda Don Serafino. We look forward to welcoming you back in the near future! Warmest regards from Ragusa Alex Massari Executive Director

8/10 Hyvä

Jane

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2018
Alex Massari - Executive Director vastasi 20.2.2018
Dear Jane, Thank you to taking a time to share your opinion. We look forward to welcoming you back in the near future Kind regards Alex Massari Executive Director

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2017
Alex Massari - Executive Director vastasi 6.1.2018
Dear Guest, Thank you to taking a time to vote your experience at Locanda Don Serafino and we wish to welcoming you back soon. Kindest regards Alex Massari Executive Director

10/10 Loistava

Giuseppe, Delaware

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent boutique hotel but hard to get to and bad parking. excellent location for Ibla. Friendly staff, good breakfast, clean room.
Yöpyi 3 yötä lokakuussa 2017
Alex Massari - Executive Director vastasi 9.11.2017
Dear Giuseppe, Thank you to taking a time to write a feedback of your stay at Locanda Don Serafino. We take a note of your opinion and as mentioned on hotel page and email sent prior arrival we haven't parking but we provide free valet service as you know. We look forward to welcoming you back in the future Warmest regards Alex Massari Executive Director

8/10 Hyvä

Rosanna

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2017
Dear Rosanna, Thank you to taking a time to write a feedback of your stay with us. We look forward to hearing from you Kind regards Alex Massari Executive Director

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Ragusa
Charming room in a great location. Staff really helpful. Need a coffee machine in the room
Yöpyi 4 yötä syyskuussa 2017
Dear Guest, Thank you to taking a time to write a review of your stay with us and we are sorry to didn't know your identity. We take a note of your suggestion to improve our room facilities, it's important know the opinion of our guest, thank you! We look forward to welcoming you back in the near future Kind regards Alex Massari Executive Director

10/10 Loistava

Goldie, London

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Unique modern room built into the stone walls
a beautiful room that was built into the stone walls of the city. Had a huge bath and bathroom that was built into rock walls. The bed and room was very modern and the hotel had a fantastic location in the heart of the old town
Yöpyi 1 yön syyskuussa 2017
Alex Massari - Executive Director vastasi 9.11.2017
Dear Goldie, Thank you so much to taking a time to write a lovely review of your stay at Locanda Don Serafino. We are glad to hearing your words and we look forward to welcoming you in the near future Kind regards Alex Massari Executive Director

8/10 Hyvä

Crystal

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Awesome
Nice comfortable room. Typical Italian small shower area. It didn't drain fast enough so it was always flooded. You get a discount for a day bed at the beach area linked to them-but you will need to ask for a voucher.
Yöpyi 3 yötä elokuussa 2017

10/10 Loistava

Alan

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Historic Charm in Ragussa
Top class hotel with a related Michelin starred restaurant. Located in the historic Ibla district of Ragussa not far from the famous Duomo. The hotel is literally carved into the rock face with unique rooms. Great breakfast too.

10/10 Loistava

Luigi

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
esperienza sensoriale
Suggestiva location in palazzo d'epoca, colazione eccezionale (dolci preparati da chef stellato), personale affettuosamente disponibile e in gamba, orari di colazione comodissimi

8/10 Hyvä

Peter, UK

Hyvää: Siisteys ja henkilökunta ja palvelu
Small, friendly, innovative hotel in superb locati
Built under and above rock terrain, great location in Ragusa Ibla but totally unsuitable for disabled or infirm guests due to stairs formed out of rock