Matkat – Reservoir Hill

The reception told I would get a quiet room that I had requested upon booking. Eventually, my room was right on top of the main entrance where I could hear all the cars leaving their guests to the hotel. There was also a small playground facing my room. The noise was even worse because the door of my balcony couldn't be closed completely. Sound proofing in my room was also very poor and I could hear my neighbors and people walking on the aisle. There was also smell of smoking coming into my room from others rooms through the ventilation system. In sum, the 2 nights I spent there didn't meet the expectations and in this hotel that has been nice some decades ago, but needs an update if it wants to meet modern standards.

Fraudulent billing was the cherry on top of a troubled stay. It started with the AC not functioning normally, then the electricity went out on our floor (leaving the room pitch black while I was mid-shower). The hotel offered 50% off one night because of the disruption — before the situation worsened further — but that discount was never reflected in the final charges. We ended up having to move rooms late night, scrambling to repack everything by the light of our cell phones in a stifling hot room. It felt like a joke of a 4-star hotel, and that’s not even considering the bugs, street noise, and lamps missing bulbs. The charge to my credit card was more than double what I expected, and it took a week with multiple follow-ups to get an itemized receipt from the hotel. Not only was the discount not applied, but we were charged for seemingly every single minibar item. We spent as little time as possible in our room because of the AC and electricity issues, and I never touch the minibar because I’m not a reckless billionaire. There were also three charges from the onsite restaurant we visited once. The hotel has since ignored all emails once it informed them the charges were unauthorized. All of the staff we dealt with in person were lovely - they were the single bright spot of our stay. I’ll update this review if the hotel resolves the billing issues.

We had a great time. Was in town for a baseball game and the location was great. The room was clean and very large. We will most likely be back next time the PHILLIES are in town.

Excellent location, friendly personel, clean, high quality rooms.

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