We were 2 adults and 2 teenagers staying for 3 nights in an executive room. The couch was made to a bed that took all the space of the first room. Changing it back to sofa during daytime was difficult because it was broken. We pointed out this to the reception and they told us that normally families use it as a bed only. Also a few elastic bands under the couch was broken, it was very uncomfortable as a bed even for one person.
Accidentally we noticed that under the couch was dust, Lego bricks, candy, nuts, a half empty bottle etc. It was clear that no one had cleaned under the coach for a very long time. The clerk from reception took the lager items away, but left nuts and other dirt.
When going to sleep we noticed that there were only 3 blankets, though the room was reserved for 4 persons. I did not want to contact the reception again so I slept the first night with the bathrobe. When taking showers next morning we only had 2 towels.
When ordering the room the reservation says complimentary drinks included, there is even a picture of that. But in the room there is a pricelist instead, own made coffee in the room costed 2 € per cup.
Next day we got additional blanket and towels and the room was cleaned. So everything was fine with our stay after that. Bathroom was big with a nice bathtub. Wifi internet connection was good.