Daer Arto, thank you for the wonderful review. I am elated that our team provided you with the personalized service you anticipated from our Hotel. I am genuinely excited to read how much you will cherish the memories you established at our property. Thank you again, and I look forward to welcoming you back for your next holiday. With gratitude, Gabriele Galieni General Mager

Dear Tero, We appreciate your appraisal regarding your stay at Lido Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. We continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Gabriele Galieni General Manager gabriele.galieni@lido-palace.it

Dear Mr John, Thank you for taking the time to tell us about your stay with us. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. However what you have defined "rusted sheet steel" in reality is Corten which is considered a prestigious and design material. The entrance is momentarily impacted by a very ambitious project that will enhance the entire destination hower in no way generates discomfort since it is out of our Property. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Gabriele Galieni General Manager

Dear Guest, We appreciate your appraisal regarding your stay at Lido Palace. It is always a pleasure to receive positive feedback. I will share your appreciation with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Gabriele Galieni General Manager

Dear Mr Rudolf, We appreciate your appraisal regarding your stay at Lido Palace. It is always a pleasure to receive positive feedback. I will share your appreciation with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Gabriele Galieni General Manager

Dear Guest, Thank you so much for taking the time to post such a lovely review of our Lido Palace! We are absolutely delighted to learn that you enjoyed your stay with us and we are pleased to read your appraisal of our team, services and facilities. Our Team is committed to deliver services with passion and ensure that every guest leaves the Property with fond memories. Your feedback was shared with all my colleagues and associates, we are thankful for the accolades! Thank you again and we look forward to your return. Best regards, Gabriele Galieni General Manager

Sehr geehrter Herr Piero, Vielen Dank dass Sie sich die Zeit für die Auswertung genommen haben. Es ist immer eine Freude positives Feedback zu erhalten. Ich werde sicherlich Ihre Äußerungen an unser Team weiterleiten und Sie werden sich sehr darüber freuen. Als Mitglied der The Leading Hotels of the World, sind wir immer bemüht Ihre Bedürfnisse und Wünsche zu erfüllen. Danke nochmals, dass Sie Ihre Erfahrungen mit uns geteilt haben und wir würden uns freuen, Sie in Zukunft wieder im Lido Palace begrüßen zu dürfen. Mit freundlichen Grüßen Gabriele Galieni General Manager

Dear Mr Peter, Thank you very much for your comments on our services and facilities. We are happy to read through that you liked the setting of our room, the process during the check-in and more. We do appreciate your observations during the dinner in terms of shortcomings you experienced. We want to thank you for alerting us on these shortcomings and we will certainly initiate corrective measures . We are looking forward to the pleasure of welcoming you back in a near future! Best regards, Gabriele Galieni General Manager

Dear Guest, We appreciate your appraisal regarding your stay at Lido Palace. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Gabriele Galieni General Manager

Buongiorno Signora Daniela, la ringrazio molto per la valutazione circa il suo soggiorno al Lido Palace che ci ha fatto avere. E' sicuramente molto utile e gratificante per noi. Non mancherò di condividere il suo riscontro con tutto il team che sicuramente ne trarrà ulteriore incoraggiamento a far se possibile ancora meglio. Come membri di The Leading Hotels of the World, continueremo a non lesinare sforzi affinché le aspettative dei nostri Ospiti siano sempre soddisfatte. Grazie ancora per il tempo che ci ha dedicato ed in attesa di darle di nuovo il benvenuto al Lido Palace, la saluto cordialmente. Gabriele Galieni Direttore

Dear Mr Gary, Thank you for allowing Lido Palace to host your vacation while in Riva del Garda. I am thrilled that your stay has been a memorable one and that you had the opportunity to indulge in the relaxing oasis we have created. It is marvelous to read how so many aspects of our hotel, specifically the location, the pool area, the fantastic breakfast, played such an integral part of your unforgettable stay. Thank you again, and I look forward to welcoming you back in the future. Sincerely, Gabriele Galieni General Manager

Buongiorno Signora Antonella e grazie infinite per aver postato delle foto così belle. Ci fa molto piacere leggere che abbia particolarmente apprezzato le qualità ed il servizio della nostra CXI Spa and Wellness nonché la nostra posizione direttamente sul lago e a pochi passi dal centro di Riva del Garda. Le siamo grati pure per la bella nota riservata all'eccellente servizio. Grazie ancora per il tempo che ci ha dedicato ed in attesa di darle di nuovo il benvenuto, la saluto cordialmente. Gabriele Galieni Direttore

Dear Mrs Margot, Thank you for the exquisite appraisal. I am elated that from beginning to end, our resort exhibited the Five-Star we are known for providing our guests. Thank you again, and I highly anticipate your return. Best regards, Gabriele Galieni General Manager

Dear Mateusz, Thank you so much for taking the time to post such a lovely review of our Hotel! We are absolutely delighted to learn that you enjoyed your stay at Lido Palace and we are pleased to read your appraisal of our team (Michele in particular), services and facilities. Our Team is committed to deliver services with passion and ensure that every guest leaves the resort with fond memories. Your feedback was shared with all my colleagues and associates, we are thankful for the accolades! We are hoping to your return in the future. Best regards, Gabriele Galieni General Manager

Dear Anders, thank you so much for taking the time to post such a lovely review of our hotel! We are absolutely delighted to learn that you enjoyed your stay with us and we are pleased to read your appraisal of our team, services and facilities. Your feedback was shared with all my colleagues and associates, we are thankful for the appreciation. We are hoping to your return in the future. Best regards, Gabriele Galieni General Manager

Dear Guest, We appreciate your comments regarding your stay at Lido Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Gabriele Galieni General Manager

Dear Guest, thank you for choosing to share about your experience on Expedia. Although you enjoyed your overall stay, I regret to learn the feeling of exclusion you experienced at the sauna area, however the access at the sauna without the swimsuit is a rule. We will continue to motorize what happened for further improvement and to ensure our guests’ comfort and satisfaction. Thank you again, and I look forward to welcoming you back in the future. Warmest regards Gabriele Galieni General Manager

Dear Mr Peter, thank you for choosing to share about your experience at Lido Palace on Expedia/Hotels.com. It is delighting that you were captivated by great experience at Il Re della Busa gourmet restaurant. Our culinary team ensures that the meals are tailored to personal tastes and likes of our guests in delivering elegant dishes prepared with love, passion and enthusiasm We do very much appreciate your constructive observations on some of our services regarding the shortcomings you experienced during your stay. We want to thank you for alerting us on these shortcomings and we will certainly initiate corrective measures. Thank you again and we are looking forward to the pleasure of welcoming you back in a near future! All of my best, Gabriele Galieni General Manager

Dear Guest, We appreciate your appraisal regarding your stay at Lido Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Gabriele Galieni General Manager

Dear James, thank you so much for posting such a beautiful pictures. We appreciate your comments regarding your stay at Lido Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Gabriele Galieni General Manager

Dear Guest, Thank you for the wonderful review and for posting such a beautiful picture. I am genuinely excited to read how much you will cherish the memories you established at our property. Thank you again, and I look forward to welcoming you back for your next holiday. With gratitude, Gabriele Galieni General Manager

Buongiorno signor Salvatore e grazie per le belle parole spese a descrivere la sua esperienza al Lido Palace. Siamo felici di essere stati in grado di offrirle un soggiorno eccellente. In particolar modo ci fa molto piacere che abbia apprezzato l'alta qualità della nostra CXI Spa che dispiega i suoi servizi in 1.500 mq. Grazie ancora per il tempo che ci ha dedicato ed in attesa di darle di nuovo il benvenuto, la saluto cordialmente. Gabriele Galieni Direttore

Gentile Ospite, grazie del tempo che ci ha dedicato nel farci avere il suo giudizio sul soggiorno al Lido Palace. Ci fa piacere leggere che l'ambiente che abbiamo creato dopo una completa ristrutturazione sia stato apprezzato così come il parco che lo circonda. La ringrazio anche della nota sul rapporto qualità prezzo del nostro ristorante, per noi sarà motivo di valutazione. Mi auguro di riaverla presto nostro gradito ospite e con l'occasione la saluto cordialmente. Gabriele Galieni Direttore

Dear Guest, Thank you for allowing Lido Palace to host your birthday celebration. I am thrilled that your upgrade provided you the opportunity to indulge in the relaxing oasis we have created. It is marvelous to read how so many aspects of our Hotel, specifically the friendly staff attitude, the beauty of the location and more! Thank you again, and I look forward to welcoming you back for many anniversaries in the future. Sincerely, Gabriele Galieni General Manager

Dear Guest, We appreciate your appraisal regarding your stay at Lido Palace. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Gabriele Galieni General Manager

Dear Guest, Thank you for the heartfelt review and for posting such a beautiful picture. It is truly my pleasure to read how our Hotel provided you with such a remarkable experience throughout the entire course of your stay. I am particularly ecstatic that you loved the pleasant view on the lake, the luxurious guestrooms and the impeccable service. Your kind sentiments are greatly appreciated, and it would be my pleasure to share your comment with my team. I look forward to exceeding your expectations during your next stay at Lido Palace. All of my best, Gabriele Galieni General Manager