Thankyou for the feedback and comments - we view this information as important and appreciate the time taken to provide it. We have been able to identify the specific area of the facility being referred to and further we have been able to deduce that this area was cleaned by a very new cleaning staff member who is uncomfortable after being advised of the feedback. As a result we are now providing extra coaching to this staff member and will be more closely monitoring their cleaning effort.We apologize for this one slipping through , as we are strict on hygiene and cleanliness control . Never the less if it does happen, we need to know these things so that we can address the matters promptly.The staff member has not been let go as we have elected to coach and retrain - however should it happen again there will be more definitive action taken as we wear the ultimate responsibility for presentation..

Thankyou for your feedback - much appreciated.

Hi Isla,Thankyou for your positive review - much appreciated.All the best

Hi Melanie,Thankyou for your positive review and supportive comments - very much appreciated.Cheers

HI Gail,Thankyou for your very positive review. We look forward to having you stay again soon.Cheers

Hi Adrian,Thankyou for your feedback - very much appreciated..Kind Regards

Hi Clair,Thankyou for your suggestions. Appreciate the feedback.

Hi folks,Thankyou for your positive review - we appreciate it very much

Hi Margaret,Thankyou for your feedback - very much appreciatedKind regards

Hi Terrence - thankyou for the positive feedback. Apologies for the soap dispenser being empty. Cheers

Hi Colleen,Thankyou for your positive review.Much appreciated..We look forward to having you stay again soon.

HI folks,Thankyou for your positive review - much appreciated. We look forward to having you stay again.

Hi Henderika,Thankyou for your positive review. - very much appreciated.We look forward to welcoming you back again.Kind Regards

Hi Carolyn,Thankyou for your positive feedback. We are happy that you had an enjoyable stay and look forward to seeing you again.

Hi Noela, Thankyou for your positive feedback. Apologies for missing you at checkout. We look forward to hosting you again in the future.Cheers

Hi Sonya, Thankyou for your positive review.We look forward to having you stay with us again..Kind regards

Thankyou Jim for your positive feedback. We look forward to having you stay again.

Thankyou Joy for your positive feedback. We look forward to having you stay again.Regards

Hi Richard,Thankyou for your positive review - much appreciated. We look forward to having you stay with us again.

Hi Judith,Thankyou for your kind words and positive review - much appreciated.We look forward to having you visit again soon.Cheers

Hi Irene,Hope that you are feeling better. Thankyou for your kind words - very much appreciated.Kind Regards

Hi Sara,Thankyou very much for the positive feedback and for staying with us - much appreciated.

Hi Irene,Thankyou for your positive review. We appreciate your comments very much.All the best

Hi Irene,Thankyou for your positive feedback - much appreciated.Have a great day and Happy New Year

Hi Michael,Thankyou for your positive feedback - much appreciated.

Thankyou for your positive review. Much appreciated

Hi Scott,Thankyou for your positive review. Appreciate the feedback.

Hi Heather,Thankyou for your feedback. Much appreciated.CheersJohn

Hi Lynette,Thankyou for your positive review - we very much appreciate it.

Hi Angie, Thankyou for your your positive comments - much appreciated. Cheers

Hi Teena, Thankyou for the positive feedback - we are very appreciative of your comments. We look forward to having you stay with us again. Safe journey home. Cheers

Hi Robert, Thankyou for your positive feedback - very much appreciated. We look forward to having you return again soon.

Hi Kathleen, Thankyou for your positive review - we are very grateful indeed. We look forward to being able to assit you again with accommodation in the future. Have a great day.

We are sad that you feel this way, however your comments we feel are very much unwarranted and grossly incorrect. The room you used has been used twice since your departure with guests quite happy with the room. It has been used numerous times prior to your stay with out incident or complaint. Further we interviewed guests who were in adjacent rooms the night you stayed with us and they both indicated they had slept well and had not experienced noise issues. They were mature age guests. In the past 12 months to 30 April 2022 we have had 6821 room nights sold in our facility of which 92% are repeat guests even with Covid 19 causing difficulties. We are often complimented on our facility presentation and cleanliness and to make the claims that you are making is simply incorrect. We are not a new facility however we look after it. When you first entered reception I was serving another lady with her 4 year old daughter . which I briefly halted to serve you. You were quite loud and seemed agitated and made negative comments about other places where you have stayed causing you issues with being noisy with noisy guests. We positively assured you that we are not tolerant of noisy guests at which point you quite assertively advised me that if there were any noisy guests you would be doing something about it and quickly left reception. Again we are sad that you feel this way and wish to advise you that we will continue to work hard to make our guest stays as comfortable as possible.

Hi Warren, Thankyou for your positive feedback - we very much appreciate it. Look forward to seeing you return again soon. Cheers

Hi Ricky - thankyou for the positive review - we are very appreciative. Cheers

Hi folks,. Thankyou for your positive review - we really appreciate it. Cheers and have a great day

Thankyou for the constructive feedback - much appreciated.

Thank you Lisa - we appreciate your positive feedback very much. Cheers

Thankyou Alan..appreciate the feedback, Cheers

Hi folks, Thank you for the positive reqiew. Very much appreciated.