Chalet't – Sambia

"I can't recommend it. On the next day after our arrival, our room was visited twice on the same day without permission when we were out of the room. They left the lock open after their visit. A hundred dollars was stolen from my wallet - not all of the money, just some. So was it someone from the staff? 100 dollars is a big money and stealing is disgusting. The manager offered us a room upgrade and free breakfast as compensation. I can appreciate that but how do you compensate the feeling of safety we lost on our first day after arrival? We thought you as our friends, not enemies. But a friend doesn't steal from you so the rest of the visit I felt like being with enemies. I'm surprised no one else has reported about the stealing and the reviews are so good? This made me so sad and affected my view of the whole Zambia and Livingstone. Pros: - nice pool area - the bar has both food and drinks with good prices - it was mango season, free delicious mangos everywhere - we were offered some compensation after the theft - free airport and falls shuttle Cons: - not safe, they can break in your room and steal your stuff - we got a lot of tickly bites on our bodies, I think it's because of bed bugs - spiders, lizards and mosquitos in rooms because the doors have holes etc. - the power sockets were not working in the room we got upgraded to, they promised to fix it but no one did nothing - not actually "we love you" kind of happy customer service. Do they have that in this country?"

"I had prepaid 4 rooms, but only 3 were available. The personnel were about to send one of us to a different hotel, but we insisted to stay as one group. After 75 minutes, they "found" a fourth room that was dirty, full of mosquitos and the room lock did not work. No apologies or compensation. Otherwise, the hotel was ok, although food was pretty average."