Ulkopuoli

Arvostelut: Hilton San Antonio Hill Country

4 out of 5
Hilton San Antonio Hill Country
9800 Westover Hills Blvd, San Antonio, TX

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 571 kautta 1098 arvostelua" "
Arvosana 8 - Hyvä. 212 kautta 1098 arvostelua" "
Arvosana 6 - OK. 139 kautta 1098 arvostelua" "
Arvosana 4 - Huono. 89 kautta 1098 arvostelua" "
Arvosana 2 - Hirveä. 87 kautta 1098 arvostelua" "

8,4/10

Siisteys

8,4/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

8,2/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Edwin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2024
Customer Service vastasi 21.5.2024
Edwin, thank you for your fantastic rating! The team at Hilton San Antonio Hill Country is thrilled to hear you had a great stay. We're looking forward to welcoming you back soon!

6/10 OK

Alex

Liikematkailija
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Be careful if you book a king and they run out of king rooms. They will simply give you two queen beds without notice.
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 20.5.2024
Alex, thank you for sharing your feedback. We understand the importance of having the room type you prefer and regret any inconvenience caused. Our team strives to meet all guest preferences and we appreciate your understanding. Your comments are valuable to us.

10/10 Loistava

Jennifer L

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I appreciated that you had to use your keycard to access the floors from the elevator. I was traveling alone for business, and this gave me added assurance of safety. The facility was clean, and the restaurant was great. What I appreciated about the restaurant is there was a wide range of options AND prices. So, I had a lot of awesome options (they were delicious) for the money I wanted to spend. Thank you for a wonderful stay.
Yöpyi 3 yötä toukokuussa 2024
Customer Service vastasi 22.5.2024
Jennifer,Thank you for sharing your positive experience at Hilton San Antonio Hill Country. It's great to hear that the added security and the cleanliness of our facility met your expectations. We are pleased that you enjoyed the variety and quality of the restaurant options. We're looking forward to welcoming you back for another wonderful stay!

6/10 OK

Adan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
esta muy bien el servicio,, en lo personal el servicio de internet deja mucho que desear se cae demasiado y eso no sucedia
Yöpyi 3 yötä toukokuussa 2024
Customer Service vastasi 14.5.2024
Adán, apreciamos tus comentarios y nos complace que hayas disfrutado de nuestro servicio. Reconocemos sus puntos sobre el servicio de Internet y estamos investigando para mejorar estas áreas. Esperamos ofrecerle una experiencia impecable en el futuro.

10/10 Loistava

Mark

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
great
Yöpyi 2 yötä huhtikuussa 2024
Customer Service vastasi 1.5.2024
Mark, we're thrilled to hear you found your stay at Hilton San Antonio Hill Country to be exceptional. We can't wait to welcome you back for another great visit!

10/10 Loistava

Raymond

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 1.5.2024
Raymond, thank you for choosing Hilton San Antonio Hill Country and for taking the time to rate your experience. We're thrilled to know you had a pleasant stay. Please consider our hotel for your future travels.

8/10 Hyvä

Martin, Torreon

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excelente propiedad, muy recomendable muchas tiendas a su alrededor y las mejores también
Yöpyi 3 yötä huhtikuussa 2024
Customer Service vastasi 29.4.2024
Martin, es maravilloso saber que tuvo una excelente estadía en Hilton San Antonio Hill Country. Se agradece enormemente su amable comentario sobre la propiedad y la conveniencia de las tiendas de los alrededores. Esperamos recibirlo nuevamente en un futuro cercano.

10/10 Loistava

Amanda

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
They let us check in early and pool area is very nice.
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 29.4.2024
Amanda, it's delightful to hear that you had such an excellent stay at the Hilton San Antonio Hill Country. Your positive feedback about our early check-in and the lovely pool area is much appreciated. We hope to welcome you back for another memorable stay.

8/10 Hyvä

Donnie

Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 26.4.2024
Donnie, it's great to see that you had a satisfying experience at the Hilton San Antonio Hill Country. We appreciate your feedback and are enthusiastic about the opportunity to welcome you back in the future.

8/10 Hyvä

Sachin

Matkusti pienten lasten kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I found that there was a la k of room service staff. The sheets/blanket for sofa bed was missing and when we called, we were told to come to front desk to get it.
Yöpyi 2 yötä huhtikuussa 2024
Customer Service vastasi 15.4.2024
Sachin, it's delightful to hear that you chose to stay with us at Hilton San Antonio Hill Country. However, it does seem like you had some issues regarding specific room amenities. It is our team's practice to promptly address such concerns when brought to our attention, ensuring a comfortable environment for our guests. We apologize for falling short this instance and be assured your feedback is invaluable as we continue to improve our guests' experiences. We hope to have the opportunity to serve you better during your next visit.

10/10 Loistava

Michael

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä maaliskuussa 2024
Customer Service vastasi 11.4.2024
Thanks for the perfect rating, Michael!We're pleased to hear that you have fully enjoyed your stay at Hilton San Antonio Hill Country, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Loistava

Dana

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great stay
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 9.4.2024
Dana, we're thrilled to hear about your wonderful stay at Hilton San Antonio Hill Country. Can't wait to see you again on your next visit. Safe travels.

10/10 Loistava

Biliana

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Will stay again
Yöpyi 2 yötä huhtikuussa 2024
Customer Service vastasi 8.4.2024
Biliana, it's wonderful to hear how much you enjoyed Hilton San Antonio Hill Country. We're absolutely thrilled you're already considering a return visit. Thank you for your feedback.

10/10 Loistava

Sharon, Haverhill

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff was helpful and friendly. The room and common areas were neat and clean and I loved the amenities at this hotel.
Yöpyi 3 yötä maaliskuussa 2024
Customer Service vastasi 8.4.2024
Sharon, we are thrilled to hear you found our team members at Hilton San Antonio Hill Country to be helpful and friendly. We strive to maintain a tidy and welcoming environment with desirable amenities. Your positive feedback is appreciated, and we hope to welcome you back in the near future.

8/10 Hyvä

Marci

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Loved the courtyard and pool area. Disliked the early check in fee that most hotels dont have. No room service. The location was great for our needs.
Yöpyi 4 yötä huhtikuussa 2024
Customer Service vastasi 7.4.2024
Marci, we're thrilled you found the pool area and courtyard at Hilton San Antonio Hill Country delightful and that our location catered to your needs. We appreciate feedback on the early check-in fee and the absence of room service. These comments will definitely guide our efforts to enhance the guest experience. We hope to welcome you back in the future.

6/10 OK

Roy

Customer service was below standard of a resort hotel.
Yöpyi 3 yötä huhtikuussa 2024
Customer Service vastasi 5.4.2024
Roy, it's regrettable to hear that your experience with our customer service did not align with your expectations. At the Hilton San Antonio Hill Country, we strive to deliver unparalleled service. Rest assured, we take your observations seriously and will use them to aid in our ongoing effort to enhance guest experience. We hope you'll consider staying with us in the future so we can demonstrate our dedication to exceptional service.

6/10 OK

Stacy

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
Customer Service vastasi 2.4.2024
Stacy, thanks for taking the time to rate your stay. It seems from the score that you had a satisfactory experience, but we're always striving to improve. If you have any specifics you'd like to share about what could have made your stay better, feel free to reach out. We hope to better serve you next time.

8/10 Hyvä

Jesse

Liikematkailija
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel is very close to SeaWorld and some dining options.
Yöpyi 5 yötä maaliskuussa 2024
Customer Service vastasi 30.3.2024
Jesse, it's wonderful to know you appreciated Hilton San Antonio Hill Country's convenient location near attractions like SeaWorld and various dining establishments. We trust you found everything to your liking and look forward to providing another enjoyable stay should your travels bring you back to the area.

8/10 Hyvä

Owen

Yöpyi 2 yötä maaliskuussa 2024
Customer Service vastasi 16.4.2024
Owen, thank you for choosing Hilton San Antonio Hill Country and for leaving a rating. We're glad to see your experience aligned well with our high standards. We look forward to your future stays with us.

6/10 OK

Morris

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä maaliskuussa 2024
Customer Service vastasi 28.3.2024
Morris, it appears that your experience was neither exceptional nor unsatisfactory. Your feedback is crucial in our continuous efforts to improve the guest journey. We do hope for another opportunity to serve you better at Hilton San Antonio Hill Country in the future.

10/10 Loistava

Eduardo

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Initially reserved la Quinta and made a short notice reservation and our room was ready immediately upon arrival.
Yöpyi 2 yötä maaliskuussa 2024
Customer Service vastasi 26.3.2024
Eduardo, it's wonderful to hear about your positive experience at Hilton San Antonio Hill Country. The team strives to provide quick and efficient service for all guests, and it's heartening to learn we met your expectations. We hope to welcome you back soon for another delightful stay.

8/10 Hyvä

Lanette

Matkusti pienten lasten kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
The property was excellent. We checked in as usual, and gave our Hilton Honors number. They said they could add out points because we booked through Expedia instead of Hilton. We totally understand that, but we should still get the same treatment and perks as any other GOLD member. They acted like we were beneath them since we booked with Expedia. Somewhat rude about ANY extra perks, even though we chose Hilton for that very reason.
Yöpyi 3 yötä maaliskuussa 2024
Customer Service vastasi 26.3.2024
Lanette, we appreciate your feedback and are delighted to hear you found our property to be excellent. We're sorry to hear about the confusion regarding the Hilton Honors points and perceived differential treatment. As a valued GOLD member, your comfort and satisfaction matter greatly to us. We want to assure you our respect extends to all guests equally irrespective of the platform of reservation. We sincerely regret if our service did not match your expectations, and look forward to having the chance to make it up to you on your next stay with us at the Hilton San Antonio Hill Country.

10/10 Loistava

amonsak

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
Customer Service vastasi 26.3.2024
Amonsak, it's wonderful to hear you had a fantastic stay at the Hilton San Antonio Hill Country. Your high rating speaks volumes and we can't wait to welcome you back for another great experience. Safe travels until then!

10/10 Loistava

Lac G

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Everything was wonderful … just was a little disappointed in the unavailability of the restaurant … I was there for my son’s Airforce graduation and we just wanted to spend some time with him in the hotel but we couldn’t order any food and it was in the middle of the afternoon approximately around 2pm.
Yöpyi 4 yötä maaliskuussa 2024
Customer Service vastasi 25.3.2024
Lac, it's wonderful to hear that you enjoyed your stay at Hilton San Antonio Hill Country. We appreciate your understanding in regard to the restaurant's availability during your visit. We strive to provide a myriad of dining options for our valued guests and your feedback will certainly help us in improving these aspects. We hope you had a memorable time at your son's Air Force graduation and get to visit us again soon for a purely positive experience.

8/10 Hyvä

Hannah

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice property, we enjoyed our stay
Yöpyi 3 yötä maaliskuussa 2024
Customer Service vastasi 25.3.2024
Thanks for the 4/5 rating, Hannah!We're thrilled you enjoyed your time at Hilton San Antonio Hill Country so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

6/10 OK

Melissa

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
It’s very nice hotel in fact one of my favorites, but the room that we stayed in smelled like sewer in the morning. I was also disappointed because I used to love the breakfast buffet. I was not a fan of the breakfast area, too small and longer wait. Also the servers seem always in a rush and the ladies not very friendly. Not to mention the food was overpriced and not very tasty. But I have to say that receptionist was wonderful, very helpful friendly and welcoming.
Yöpyi 3 yötä maaliskuussa 2024
Customer Service vastasi 21.3.2024
Melissa, it's great to hear you find the Hilton San Antonio Hill Country to be a favorite of yours. We're sorry you experienced some issues during your stay, particularly pertaining to the breakfast area and the condition of your room. We want every guest to enjoy their experience, so we're taking your comments on board as a chance to improve. We're thrilled you found our front desk colleague to be friendly and welcoming. Thank you for your feedback, and we look forward to having you back with us soon.

10/10 Loistava

Juan Bernardo

Yöpyi 2 yötä maaliskuussa 2024
Customer Service vastasi 8.4.2024
Juan, thank you for your rating. At Hilton San Antonio Hill Country, we pride ourselves on providing excellent service and we're thrilled this was reflected in your visit! We hope to have the pleasure of hosting you again in the future.

2/10 Hirveä

Ziaan

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Terrible service
Yöpyi 3 yötä maaliskuussa 2024
Customer Service vastasi 19.3.2024
Ziaan, it's regrettable to hear about your dissatisfaction regarding the service you experienced. Please know your critique is invaluable to us as it aids in our continuous pursuit of service excellence. We genuinely hope for the opportunity to better serve you in the future.

6/10 OK

Mauricio

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Restaurant is under staffed which increases wait time, breakfast takes too much time
Yöpyi 3 yötä maaliskuussa 2024
Customer Service vastasi 18.3.2024
Mauricio, it's regrettable to hear about your experience with the wait times in our dining area. Our aim is to always provide efficient service and we understand the importance of a fast and timely breakfast. Your feedback is valuable as we continuously strive to enhance guest experiences. We appreciate your understanding and would be pleased to host you again to show improvements.

4/10 Huono

Kathy

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Had 2 rooms with plumbing issues- Checked out 2 days early
Yöpyi 4 yötä maaliskuussa 2024
Customer Service vastasi 14.3.2024
Kathy, we truly regret to hear about the difficulties you experienced with regards to the plumbing in your rooms. Our mission is to provide all our guests with a comfortable and seamless stay experience, and we're sorry that we missed that mark during your visit. Upon receiving your feedback, our maintenance team looks into all issues immediately. We hope you will consider giving us another opportunity to provide the quality stay you expected.

10/10 Loistava

Jessica

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Food was not good , very great customer service and coffee was amazing !
Yöpyi 1 yön maaliskuussa 2024
Customer Service vastasi 12.3.2024
Jessica, thank you for taking the time to share your experiences at Hilton San Antonio Hill Country. We're delighted that you found our customer service to be exceptional and enjoyed our coffee. We continually strive to provide high-quality meals, so your feedback regarding the food is valuable to us. Let's hope the next time you visit, our culinary offerings will meet your expectations. We look forward to welcoming you back soon.

10/10 Loistava

Jennifer

Yöpyi 1 yön maaliskuussa 2024
Customer Service vastasi 2.4.2024
Jennifer, thank you for taking the time to rate your stay at Hilton San Antonio Hill Country. We're delighted that you had a fantastic experience with us. We greatly appreciate your feedback and look forward to welcoming you back in the near future.

8/10 Hyvä

Barbara

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We liked the courtyard. It was very relaxing. It was very close to SeaWorld. The only complaints I have is we ran out of shampoo/conditioner/Kleenex. They don't stock these items very well. The hotel needs a bigger shuttle for SeaWorld guests. It only holds a few people and a large family would fill it up. Overall a very nice place to stay.
Yöpyi 3 yötä maaliskuussa 2024
Customer Service vastasi 13.3.2024
Barbara, thank you for sharing your feedback about your stay at Hilton San Antonio Hill Country. We're glad to hear you enjoyed our soothing courtyard and proximity to SeaWorld. Our team always strives to provide ample amenities such as shampoo and conditioner, so it's regrettable that this was not the case during your stay. We noted your suggestion about the shuttle size for our future improvement. Overall, we're delighted to hear you found our hotel to be a pleasant place to stay. We look forward to welcoming you back in the future.

10/10 Loistava

Blanca

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was great and excellent.
Yöpyi 1 yön maaliskuussa 2024
Customer Service vastasi 11.3.2024
Blanca, we're thrilled to hear your stay at Hilton San Antonio Hill Country was both great and excellent! We continually strive to provide our guests with top-notch experiences, so your positive remarks are certainly appreciated. We look forward to welcoming you back in the future.

4/10 Huono

Irvin

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Emily @ front desk was great! The hotel is a beautiful place just did not like being in the lower level floor.... felt like the bottom of the titanic 😂
Yöpyi 2 yötä maaliskuussa 2024
Customer Service vastasi 11.3.2024
Irvin, we appreciate you for recognizing Emily's excellent service and finding our hotel aesthetically pleasing. We regret hearing that your room level did not meet your expectations. When you choose to stay with us again, we would be glad to look at available options to ensure your room location is to your liking. We hope to show you a more satisfying experience in the future.

4/10 Huono

PAUL

Matkusti perheen kanssa
Hyvää: Siisteys
A lot not to like didn’t get the room I wanted booked 3 months ago wi-fi didn’t work room was not supplied with coffee,the 4 days we were there did not clean the bathroom plus we paid $20 a day for parking and they weren’t responsible for any thing worse Hilton I’ve seen
Yöpyi 3 yötä maaliskuussa 2024
Customer Service vastasi 10.3.2024
Paul, it's disappointing to hear that your stay did not live up to your expectations. Our team members strive to provide all guests with top-notch accommodations and amenities. We understand there were some issues with your room allocation, internet connectivity, and supplies. We assure you that we take your feedback seriously and are continually seeking ways to improve guest experiences. The charges for parking are standard for our location, and we inform guests about them in advance. We value your patronage and hope that despite these issues, you'd give us another chance to impress you in the future.

10/10 Loistava

Dorian

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Customer Service vastasi 8.3.2024
Dorian, thank you for choosing the Hilton San Antonio Hill Country. It's great to see that you had a satisfactory stay with us. We'll always strive to offer an enjoyable experience to our guests. We're looking forward to welcoming you back in the future.

2/10 Hirveä

Sandra

Yöpyi 2 yötä helmikuussa 2024
Customer Service vastasi 24.3.2024
Sandra, we see that your stay didn't meet your expectations which concerns us. We believe every guest should have an enjoyable experience. Please feel free to share your specific concerns with us so that we can review and address them accordingly. Your feedback is invaluable for our continuous improvement.

10/10 Loistava

Wendy

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was great.
Yöpyi 1 yön helmikuussa 2024
Customer Service vastasi 25.2.2024
Wendy, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hilton San Antonio Hill Country!

8/10 Hyvä

Donna

Matkusti perheen kanssa
Nice but noisy
The hotel was clean and comfy. It was just that a renovation crew began work outside our room door at about 7:30 a.m.
Yöpyi 1 yön helmikuussa 2024
Customer Service vastasi 22.2.2024
Donna, it's wonderful to hear that you found Hilton San Antonio Hill Country clean and comfortable. We apologize for any inconvenience caused by the renovation activities so early in the morning. We aim to ensure our guests have a serene stay and will utilize your feedback to refine our operations further. We hope to welcome you back in the future to a more restful experience.

10/10 Loistava

Stacy

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2024
Customer Service vastasi 21.2.2024
Thank you for the great rating, Stacy!We're thrilled to see how much you enjoyed staying at Hilton San Antonio Hill Country. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Loistava

Lisa

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean
Yöpyi 1 yön helmikuussa 2024
Customer Service vastasi 18.2.2024
Thanks for the fantastic rating, Lisa!It's outstanding we could exceed your expectations during your stay at Hilton San Antonio Hill Country. We're all looking forward to your next stay with us.

2/10 Hirveä

Robyn

Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
Customer Service vastasi 18.2.2024
Thank you for sharing your feedback, Robyn.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

8/10 Hyvä

Michael, Austin

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room was nice and well appointed. Mikey at the front desk was very friendly and welcoming. Security on property and gate access was a nice added benefit.
Yöpyi 1 yön tammikuussa 2024
Customer Service vastasi 30.1.2024
Michael, it's wonderful to hear you appreciated the comfortable accommodations at Hilton San Antonio Hill Country. We're thrilled that Mikey made you feel welcome. Our team members prioritize creating warm experiences, and it's great to hear positive feedback regarding the enhanced security measures. Please come back soon!

6/10 OK

TERRY

Matkusti perheen kanssa
Huonoa: Majoituspaikan kunto ja tilat
The property was under construction and making repairs and upgrades and changing money to park your vehicle. If I knew that I would have stayed elsewhere. That should have been disclosed at booking. On the second day my room didn’t get cleaned
Yöpyi 3 yötä tammikuussa 2024
Customer Service vastasi 29.1.2024
Terry, thank you for sharing your feedback. We apologize for any inconvenience caused by recent improvements to our facilities. We ensure to address your suggestion about full disclosure during booking to our reservations team. We also regret that your room service didn't meet your expectations on the second day, and your comments will be shared with our housekeeping colleagues for improvement.Regarding parking, this charge is listed on our website and included with all confirmations. Please know that this fee allows us to provide upgraded security for our guests (entrance/exit gates with license plate readers so we always know who is on our property, expanded camera system, expanded lighting, and security staff). Our goal is to make our guests feel welcome and safe at all times.We hope for another chance to provide a more satisfactory stay next time.

8/10 Hyvä

Justin

Yöpyi 3 yötä tammikuussa 2024
Customer Service vastasi 20.3.2024
Justin, thank you for choosing Hilton San Antonio Hill Country and rating your stay. We're glad you had a pleasant experience with us, and we'd love to welcome you back in the future for an even better stay.

2/10 Hirveä

Lamar

Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 2 yötä tammikuussa 2024
Customer Service vastasi 28.1.2024
We appreciate the feedback, Lamar.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Loistava

Destinie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Customer Service vastasi 21.1.2024
Thank you for the amazing rating, Destinie!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton San Antonio Hill Country soon!Thanks again for leaving your feedback!

8/10 Hyvä

Ronnie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Room was ok, staff was very nice, still don’t understand the Pay For Parking thing, and still have not seen how much of my $100.00 for parking and deposit will be refunded like I was told at check in.
Yöpyi 2 yötä tammikuussa 2024
Customer Service vastasi 19.1.2024
Ronnie, it's great to hear that our team members at Hilton San Antonio Hill Country made a positive impression. We understand your concern about the parking fee and the deposit. It typically takes 3-5 business days, depending on your financial institution, for the deposit to be released and the parking charge to be posted. For two nights of self-parking 41.14 will be charged to your card. Thank you for choosing us for your stay. We look forward to your next visit.

10/10 Loistava

Dana

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was beautiful
Yöpyi 1 yön tammikuussa 2024
Customer Service vastasi 18.1.2024
Dana, we're thrilled to hear that you found the Hilton San Antonio Hill Country to be beautiful. It was a pleasure having you as our guest and we look forward to welcoming you back in the future. Thank you for your kind words.