Ulkopuoli

Arvostelut: La Quinta Inn & Suites by Wyndham San Antonio Alamo City

2.5 out of 5
La Quinta Inn & Suites by Wyndham San Antonio Alamo City
11006 Interstate 35 North, San Antonio, TX

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 347 kautta 707 arvostelua" "
Arvosana 8 - Hyvä. 154 kautta 707 arvostelua" "
Arvosana 6 - OK. 86 kautta 707 arvostelua" "
Arvosana 4 - Huono. 54 kautta 707 arvostelua" "
Arvosana 2 - Hirveä. 66 kautta 707 arvostelua" "

8,2/10

Siisteys

8,4/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

8,4/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Ignacio

Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Don’t recommend
Yöpyi 3 yötä toukokuussa 2024
Front Desk Management vastasi 15.5.2024
Ignacio, thank you for taking the time to leave a review. I am sorry to hear that your stay did not meet your expectations. We strive to provide the best service we can, and we apologize if we fell short of that. We hop to get the pleasure of better serving you in the future.

6/10 OK

Miguel

Hyvää: Henkilökunta ja palvelu
Yöpyi 2 yötä huhtikuussa 2024
Front Desk Management vastasi 30.4.2024
Miguel, thank you for taking the time to leave a review. I am sorry to hear that your stay may have not met your expectations. We aim to provide the best service that we can and we apologize that we may have fell short of this. We hope to get the pleasure of better serving you in the future.

2/10 Hirveä

Cesar

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I don't usually waste time in reviewing hotel stays or other services, but as I told the front desk staff when checking out, the bad experience during the stay leaves no choice. The only good thing about my stay was that the staff was polite, but especially the breakfast lady, Daniela, who asked everyday if we needed anything, she was a rock star and should be paid more or promoted. Now the bad news, the housekeeping upstairs was terrible, and the rooms felt dirty. We stayed with other members of our family and they had the same experience. Our bathtub and sink were clogged, they sent help but staff didn't clean the bathtub after the fact, leaving the dirt water marks behind. The towels are the WORST, all of them old and stained, they were not white, but yellow. The shower curtain was pink from the mildew, disgusting. One day they forgot to make our beds and didn't bring "fresh" towels. Our family mentioned there was a bad odor coming out from the bathroom, sewage-like. Housekeeping staff didn't make the beds properly, with sheets and blankets in the wrong order. Bottomline, the housekeeping department is either poorly managed, trained, understaffed, burned out or all of the above. Also, someone wrote the three Ks inside one of the elevators with a sharp object, and when we approached the front desk apparently they hadn't even noticed. I hope they do something about it. Our experience in this hotel literally put a stain on our visit to such a beautiful city.
Yöpyi 5 yötä huhtikuussa 2024
Front Desk Management vastasi 26.4.2024
Cesar, thank you for taking the time to leave a review. I am sorry to hear that your stay did not meet the expectations we were hoping for. Your feedback has been duly noted.

10/10 Loistava

Matt

Matkusti lemmikkien kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
New facility
Yöpyi 3 yötä huhtikuussa 2024
Front Desk Management vastasi 18.4.2024
Matt, thank you so much for taking the time to leave us such a wonderful review! We are delighted to hear that you enjoyed your stay with us at La Quinta Alamo City. Providing exceptional experiences for our guests is our top priority, and we are thrilled that we were able to meet your expectations. We look forward to serving you again in the future!

10/10 Loistava

Claudia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Front Desk Management vastasi 14.4.2024
Claudia, thank you for taking the time to leave a review. I am delighted to know that you've enjoyed your stay with us. We most certainly look forward to serving you again in the future!

2/10 Hirveä

Brittany

Matkusti lemmikkien kanssa, Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
When we got here it was basically a car was at the entrance. Not a good first impression. The room was not cleaned correctly. The chair has a questionable stain on it if they even cleaned it. Hair in the bathtub and the beds looked like the bedding has never been bleached. The bathroom sliding door has a gap in it so you don't have privacy in the bathroom. Just not a good hotel to stay at. Definitely shouldn't have a high rating as it's not safe. If places were not sold out around us we would have left last night. Very unclean and you do not feel safe here. The pictures are not updated at all, the pool was also disgusting.
Yöpyi 1 yön huhtikuussa 2024
Front Desk Management vastasi 13.4.2024
Hello Brittany, I show that your reservation with us was cancelled. This review may be for another location.

10/10 Loistava

Marcus

Yöpyi 1 yön huhtikuussa 2024
Front Desk Management vastasi 11.4.2024
Marcus, thank you for taking the time to leave a review. It's always a pleasure to receive honest and positive feedback. We most certainly look forward to serving you again in the future!

10/10 Loistava

Donnella

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This was a nice property, it was close to everything that we needed. I would definitely stay here again.
Yöpyi 1 yön maaliskuussa 2024
Front Desk Management vastasi 11.4.2024
Donnella, thank you for taking the time to leave a review. I am pleased to know that you've enjoyed your stay with us! We most certainly look forward to serving you again in the future!

10/10 Loistava

Ashani

Yöpyi 1 yön huhtikuussa 2024
Front Desk Management vastasi 23.4.2024
Ashani, thank you for taking the time to leave a review. I am delighted to know that you found your stay with us to have been great! We look forward to serving you again in the future!

10/10 Loistava

Maylin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Location.
Yöpyi 3 yötä maaliskuussa 2024
Front Desk Management vastasi 3.4.2024
Maylin, thank you for taking the time to leave a review. I am pleased to know that you found your stay to be great! We most certainly look forward to serving you again in the future!

10/10 Loistava

Raul

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff very friendly
Yöpyi 1 yön maaliskuussa 2024
Front Desk Management vastasi 4.4.2024
Raul, thank you for taking the time to leave a review. I am delighted to know that you found our staff to be very friendly. I will pass this information to the team who will be thrilled to hear the positive feedback. We most certainly look forward to serving you again in the future!

2/10 Hirveä

Heather, Bedford

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
They charge you for something that wasn't your issue, but refuse to make it right.
Yöpyi 2 yötä maaliskuussa 2024
Front Desk Management vastasi 26.3.2024
Heather, we are sorry to hear that your stay did not meet expectations. We always strive to provide the best possible service we can. Should any damages occur to our property (including linens), we have the right to apply a fee in order to get the damages resolved.

10/10 Loistava

Armando

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Just thought it was a nice hotel overall
Yöpyi 1 yön maaliskuussa 2024
Front Desk Management vastasi 22.3.2024
Armando, thank you for taking the time to leave a review. I am pleased to know that you found your stay with us to be great! We most certainly look forward to serving you again in the future!

8/10 Hyvä

Brittnie, Wilmer

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
Love the location, directly off freeway. The only issue I had which was not that bad was it wasn’t cleaned properly in shower and chairs room. Overall, very good customer service. Quick and easy!
Yöpyi 2 yötä maaliskuussa 2024
Front Desk Management vastasi 21.3.2024
Brittnie, thank you for taking the time to leave a review. I am delighted to know that you found our property to have an ease of access, and that our staff provided good customer service. I have noted your concern in regards to the housekeeping cleanliness, as to ensure this concern does not continue in the future. We most certainly look forward to welcoming you back again in the future.

2/10 Hirveä

Thomas

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The property was convenient for the people that we were visiting. During check-in he couldn't find my reservation. I showed him my Expedia printout. Then he said that he found the reservation. Then we waited quite awhile for him to find us a room. Then, it turned out to be a handicap room. The phone was missing and was never replaced. The sink drained very slowly. Both were reported but never corrected. When I checked out, the girl said that the system didn't even show that room was in use.
Yöpyi 2 yötä maaliskuussa 2024
Front Desk Management vastasi 21.3.2024
Thomas, thank you for taking the time to leave a review. We sincerely apologize for the inconvenience you experienced during your stay. Your concerns have been noted, and we will address them promptly to ensure a smoother experience for our future guests. We appreciate your patience and hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 Loistava

Catalina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Pretty clean. Quiet. Only thing I was a little bothered about was the fact there was hardly any hot water. It was barely warm.
Yöpyi 1 yön maaliskuussa 2024
Front Desk Management vastasi 18.3.2024
Catalina, thank you for taking the time to leave a review. We're delighted to hear that you found our facilities to be clean and our environment quiet during your stay. However, we're truly sorry to learn that you experienced an issue with the hot water temperature. Ensuring our guests' comfort is our top priority, and we take concerns like this very seriously. Rest assured, we will immediately address this matter with our maintenance team to investigate and resolve the hot water issue to prevent any recurrence in the future.We appreciate your valuable input as it helps us improve our services. Should your travels bring you back to our area, we would love the opportunity to provide you with a much-improved experience. Thank you once again for choosing to stay with us. We hope to welcome you back soon for a more enjoyable stay.

10/10 Loistava

Kendall

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was very clean, and the staff was super nice.
Yöpyi 3 yötä maaliskuussa 2024
Front Desk Management vastasi 18.3.2024
Kendall, thank you for taking the time to leave a review. I am delighted to know that you've enjoyed your stay. We most certainly welcome you back in the future!

8/10 Hyvä

Shelly

Hyvää: Siisteys ja henkilökunta ja palvelu
Bed was not the most comfortable but not bad. Too close to freeway but this is not there problem. staff very nice
Yöpyi 4 yötä maaliskuussa 2024
Front Desk Management vastasi 18.3.2024
Shelly, thank you for taking time to leave a review. We're glad to hear that you found our staff to be friendly and accommodating; providing exceptional service is always our goal.We understand that the comfort of our guests is paramount, and we regret to hear that the bed did not meet your expectations. We continuously strive to ensure that our guests have a comfortable and restful stay, so we appreciate your feedback on this matter.Regarding the proximity to the freeway, we understand that external factors like traffic noise can affect the overall experience. While it's beyond our control, we do empathize with your situation and appreciate your understanding.Your feedback is valuable to us as it helps us identify areas for improvement. We'll certainly take your comments into consideration as we work to enhance our guests' experiences.If your travels bring you back to the area, we hope you'll consider staying with us again. Thank you once again for choosing our hotel. We look forward to the opportunity to welcome you back in the future.

4/10 Huono

Jose

Matkusti pienten lasten kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The room was dirty with hairs in the bed and shower. The bed is super hard and does not have a base so it moves on the box it’s on. The room had a lot of of damage with paint chipped off. Overall it’s not a good room.
Yöpyi 2 yötä maaliskuussa 2024
Front Desk Management vastasi 17.3.2024
Jose, thank you for taking the time to leave a review. We sincerely apologize for the issues you encountered during your stay. Rest assured, we are addressing the cleanliness and maintenance concerns immediately. Your feedback is invaluable to us, and we hope to have the opportunity to exceed your expectations in the future.

8/10 Hyvä

Gholam

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
.
Yöpyi 2 yötä maaliskuussa 2024
Front Desk Management vastasi 16.3.2024
Gholam, thank you for taking the time to leave a review. I am delighted to know that you've enjoyed your stay with us! We most certainly look forward to welcoming you back in the future.

10/10 Loistava

Jessica

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Goof
Yöpyi 3 yötä maaliskuussa 2024
Front Desk Management vastasi 15.3.2024
Jessica, thank you for taking the time to leave a review. I am delighted to know that you have enjoyed your stay with us. We most certainly look forward to welcoming you back in the future!

8/10 Hyvä

Cynthia

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean room, however the mattress was uncomfortable and kept sliding. Also, pillows need to be replaced. Overall, it was a great hotel, with a good breakfast and great location
Yöpyi 2 yötä maaliskuussa 2024
Front Desk Management vastasi 19.3.2024
Cynthia, thank you for taking the time to leave a review. It is always a pleasure to receive honest and positive feedback. We are currently making progress on installing mattress retainer bars to ensure our mattress do not continue to slide. We hope to welcome you back in the future for an improved stay!

6/10 OK

Nathaniel

Yöpyi 1 yön maaliskuussa 2024
Front Desk Management vastasi 3.4.2024
Nathaniel, thank you for taking the time to leave a review. I am sorry to hear that your stay may have not been up to standards. Your feedback is important to us as it allows us to improve our services. We appreciate your honest evaluation and want to assure you that your comments have been noted and shared with our team. We would be grateful for the opportunity to welcome you back and provide you with a superior experience.

10/10 Loistava

Dominga

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
A
Front Desk Management vastasi 7.3.2024
Dominga, thank you for taking the time to leave a review. I am pleased to know that you have thoroughly enjoyed your stay with us! We most certainly look forward to getting the pleasure of serving you again in the future.

6/10 OK

Kerrie, Spokane Valley

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä helmikuussa 2024
Front Desk Management vastasi 6.3.2024
Kerrie, thank you for taking the time to leave a review. I am sorry to hear that your stay may have not been to standards. We strive to provide the best service that we can, and we apolgize that we fell short of this. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Loistava

Lluvia

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Construction around the area was nuisance. Hotel was excellent.
Yöpyi 1 yön maaliskuussa 2024
Front Desk Management vastasi 6.3.2024
Lluvia, thank you for taking the time to leave a review. I am delighted to know that you've enjoyed your stay with us! We most certainly understand the frustration of San Antonio's evergrowing construction. I will share your comments with our team who will be just as delighted to know that your stay was amazing. We look forward to serving you again in the future!

10/10 Loistava

Alexis

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was great!
Yöpyi 1 yön helmikuussa 2024
Front Desk Management vastasi 6.3.2024
Alexis, thank you for taking the time to leave a review. I am ecstatic to know that you have enjoyed your stay with us here at La Quinta Alamo City. We most certainly look forward to serving you again in the future!

10/10 Loistava

Jaime

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location and good price
Yöpyi 2 yötä tammikuussa 2024
Front Desk Management vastasi 17.2.2024
Jaime, thank you for taking the time to leave a review! It's always a pleasure to receive positive feedback in regards to your stay. We most certainly look forward to serving you again in the future!

10/10 Loistava

David

Yöpyi 4 yötä helmikuussa 2024
Front Desk Management vastasi 19.2.2024
David, thank you for taking the time to leave a review. I am pleased to know that you enjoyed your stay at our property! We most certainly look forward to serving you again in the future.

10/10 Loistava

Debra

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
SA Livestock show and Rodeo weekend!!! The Hotel is not far from the SA Livestock show. Our room was clean and the staff and breakfast was great. I would definite recommend this place.
Yöpyi 2 yötä helmikuussa 2024
Front Desk Management vastasi 16.2.2024
Debra, thank you for taking the time to leave a review! I am delighted to know that you enjoyed your stay with us. We look forward to serving you again in the future!

10/10 Loistava

Aurelio

Yöpyi 1 yön helmikuussa 2024
Front Desk Management vastasi 21.3.2024
Aurelio, thank you for taking the time to leave a review. I am delighted to know that you've enjoyed your stay with us! We most certainly look forward to getting the pleasure to serve you again in the future!

10/10 Loistava

Arturo

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Will b back..
Very relaxing and very comfortable..would come back to the same place next time...
Yöpyi 2 yötä tammikuussa 2024
Front Desk Management vastasi 16.2.2024
Arturo, thank you for taking the time to leave a review. I am pleased to know that you had a very comfortable and relaxing stay. We most certainly look forward to serving you again in the future.

10/10 Loistava

Santiago Guajardo

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Muy fácil acceso
Front Desk Management vastasi 16.2.2024
Santiago, gracias por tomarte el tiempo de dejar una reseña. ¡Me alegra saber que ha disfrutado de su estancia! Sin duda esperamos poder servirle nuevamente en el futuro.

10/10 Loistava

Fernando

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was a good experience
Yöpyi 2 yötä tammikuussa 2024
Front Desk Management vastasi 16.2.2024
Fernando, thank you for taking the time to leave a review. It is always a pleasure to receive postive feedback. We look forward to serving you again in the future!

10/10 Loistava

Sandra Michelle

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024
Front Desk Management vastasi 7.2.2024
Sandra, thank you for taking the time to leave a review. I am pleased to know that you've thoroughly enjoyed your stay with us! We most certainly look forward to serving you again in the future.

10/10 Loistava

Abraham

Yöpyi 3 yötä helmikuussa 2024
Front Desk Management vastasi 21.3.2024
Abraham, thank you for taking the time to leave a review. I am pleased to know that you've enjoyed your stay with us and we most certainly welcome you back in the future!

6/10 OK

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
There’s was mold in the restroom ceiling
Yöpyi 1 yön helmikuussa 2024
Front Desk Management vastasi 7.2.2024
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the presence of what may look like mold in the restroom ceiling. Rest assured, we take matters like this seriously and will promptly address the issue to ensure a clean and comfortable environment for all our visitors. Your feedback helps us improve, and we appreciate you taking the time to share your experience with us.

10/10 Loistava

Destinee

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä tammikuussa 2024
Front Desk Management vastasi 31.1.2024
Destinee, thank you for taking the time to leave a review. I am delighted to know that you've enjoyed your stay with us! We most certainly look forward to serving you again in the future!

10/10 Loistava

Annia

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Amazing
Yöpyi 1 yön tammikuussa 2024
Front Desk Management vastasi 27.1.2024
Annia, thank you for taking the time to leave a review! I am delighted to know that you've enjoyed your stay. We most certainly look forward to serving you again in the future.

6/10 OK

Breshionn

Hyvää: Majoituspaikan kunto ja tilat
I wasn’t giving much details on when breakfast was served & the happy hour. I heard the person checking me in telling the person before me & after about it. Also it was an okay stay but the person above me was very load.
Yöpyi 1 yön tammikuussa 2024
Front Desk Management vastasi 24.1.2024
Breshionn, Thank you for taking the time to share your feedback with us. We appreciate your input and apologize for any inconvenience you may have experienced during your stay.We regret to hear that you were not provided sufficient details regarding breakfast timing and happy hour. Your comments are noted, and we will work on improving our communication to ensure all guests are well-informed about our services.We also apologize for the disturbance caused by the noise from the room above you. We encourage all guests to notify the front desk of any noise disturbances, so we may handle the concern accordingly. Please rest assured that your feedback is valuable to us, and we will use it to enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

8/10 Hyvä

Lisa

Yöpyi 1 yön tammikuussa 2024
Front Desk Management vastasi 21.1.2024
Lisa, thank you for taking the time to leave a review. I am pleased to know that you enjoyed your stay with us! We most certainly look forward to serving you again in the future.

10/10 Loistava

Araceli

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Front Desk Management vastasi 21.1.2024
Araceli, thank you for taking the time to leave a review. I am pleased to know that you've enjoyed your stay with us and we most certainly look forward to serving you again in the future!

4/10 Huono

Fernando

Hyvää: Siisteys ja palvelut/mukavuudet
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was a great stay but the disability room had no area to put the shower head down.
Yöpyi 1 yön tammikuussa 2024
Front Desk Management vastasi 20.1.2024
Fernando, thank you for taking the time to leave a review. I'm sorry to hear about the inconvenience you experienced during your stay. Your feedback is important to us, and we appreciate you bringing this to our attention. We apologize for any inconvenience caused by the lack of an area to place the shower head in the disability room. We hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 Loistava

Bryan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Out of the way just enough that it was quiet and not a whole lot going on directly around the building. Everything went well from check in, to check out, and breakfast was pretty good and not super packed like most places.
Yöpyi 1 yön tammikuussa 2024
Front Desk Management vastasi 14.1.2024
Bryan, thank you for taking the time to leave a review. I am pleased to know that you've thoroughly enjoyed your stay with us! We most certainly welcome you back to stay with us in the future!

8/10 Hyvä

Elizabeth

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was great. Facilities were clean. Breakfast was amazing. Checked in at midnight and made aware that there’s a citywide work being done, hence, no hot water. Cold shower in the morning was not my favorite nor the Aki ding bathroom door that I cannot lock from the inside and has a space where other people in the suite can actually see through it. All teenage kids and husband were also u comfortable with the non-private bathroom. I suggest to include this in the specifications or features of the suites so customers are made aware before booking it. Probably not an issue with some but important information for me and my family to consider.
Yöpyi 1 yön joulukuussa 2023
Front Desk Management vastasi 10.1.2024
Elizabeth, Thank you for sharing your positive experiences with our staff, facilities, and breakfast. We appreciate your feedback and regret any inconvenience caused by the lack of hot water and privacy issues in the bathroom.We apologize for the oversight and understand the importance of transparent communication about potential inconveniences. Your suggestion to include this information in the suite specifications is valuable, and we will certainly take it into consideration for future improvements.We value your patronage and hope that despite these issues, you might consider staying with us again.

10/10 Loistava

Thomas

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023
Front Desk Management vastasi 10.1.2024
Thomas, thank you for taking the time to leave a review. I am pleased to know that you enjoyed your stay with us and we most certainly look forward to serving you again in the future!

2/10 Hirveä

Jorge

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Me abrieron mi puerta y yo desnuda
El último día la ama de llaves toco la puerta de habitación y se le dijo “wait a moment” y en eso abrió la puerta y yo semi desnuda, le dije cierre la puerta y siguió con la puerta abierta diciendo que ya era hora de dejar la habitación lo cual aún faltaba 30 mins para mi salida. Horrible experiencia
Yöpyi 2 yötä joulukuussa 2023
Front Desk Management vastasi 10.1.2024
Jorge, gracias por tomarte el tiempo de dejar una reseña. Nos disculpamos sinceramente por la incomodidad que experimentó durante su reciente estadía, especialmente con el incidente del ama de llaves. La privacidad y la comodidad de los huéspedes son primordiales para nosotros y estamos comprometidos a prevenir este tipo de incidentes en el futuro mediante capacitación adicional del personal. Apreciamos sus comentarios y esperamos que considere brindarnos otra oportunidad de brindarle el servicio que se merece.

2/10 Hirveä

Mary

Yöpyi 6 yötä joulukuussa 2023
Front Desk Management vastasi 24.1.2024
Mary, thank you for taking the time to leave a review. I am saddened to know that your stay with us did not meet the proper expectations. If there's anything else you'd like to share or if you have further concerns, please feel free to reach out. We hope to have the opportunity to welcome you back and provide an improved experience.

10/10 Loistava

Sandra

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä joulukuussa 2023
Front Desk Management vastasi 8.1.2024
Sandra, thank you for taking the time to leave a review. I am delighted to know that you've enjoyed your stay with us! We most certainly look forward to serving you again in the future.

8/10 Hyvä

Maricruz

Yöpyi 1 yön joulukuussa 2023
Front Desk Management vastasi 8.1.2024
Maricruz, thank you for taking the time to leave a review! We look forward to serving you again in the future.