The property was located near Union Square, but on the edge of Tenderloin, which is not known to be a safe area. The windows don't shut, and emergency vehicles are going throughout the night, as well as people shouting on the street. The breakfast wasn't particularly substantial, and for those with specific dietary needs, there wasn't anything suitable. The staff was not particularly knowledgeable or helpful, and you could only contact them in person or through your cell phone. We had an issue the second night with a very loud sound coming from the old school room heater, and I knew maintenance didn't arrive until the morning. When I reported it the next morning at check out, I got a simple sorry for that. This was the worst hotel experience I have had.