My go to San Francisco hotel since 2023. This was my 6th stay, the last being in May 2024. They’ve now lost a loyal customer.
The hotel has taken a major nose dive; felt it as soon as I stepped through the doors.
Booked a Deluxe King Room and allocated #307. The room was an ice box and heating didn’t work. Housekeeping gave us a portable heater, which barely blew any hot air. Within 5mins, all power in the room went out. Called front desk & it took 10-15mins for someone to arrive. Maintenance guy claimed the room heating works but to leave it turned off and use the portable heater instead.
Maintenance left and upon turning the portable heater back on, the power went out again! Front desk sent us to room #305, which was laden with dust. Blood stained bath towel, torn hand towel, large spider perched by the toilet. I was so disgusted, I chose not to shower there during our 1 night stay. Obviously the room hadn’t been properly cleaned for a long time.
Breakfast was dismal and poorly presented. There used to be an array of choices, including various pastries, juices and eggs. Now there’s only bacon, overcooked fried eggs, white/wheat sliced bread, orange juice, 3 cereal choices, whole oranges & apples.
The $22 resort fee they charge would be better used at a nearby cafe.
