Hi Ashley, Thank you for taking the time to leave a detailed review. I also appreciate the fact that you balanced the positives and negatives of the hotel. Our boutique hotel is 111 years old, so we do have an extremely small footprint. I think you nailed it, "if that's not your cup of tea book elsewhere." Reviews and our responses are a great way to educate potential guests on what to expect. Our lobby renovation is almost complete, with just a few finishing touches. We are also ramping up our staffing levels to expand housekeeping services. We hope to see you on future visits to San Francisco. Cheers,

Hi Sienna, Thank you for taking the time to review the Cartwright Hotel Union Square, where you never pay a resort/urban fee. I am so happy you were able to take advantage of our great location. It is nice to have so many options in our area for food and drink, many less than two blocks away. We appreciate the acknowledgment of our staff. They pride themselves in authentic customer service. We look forward to seeing you again. Cheers,

Hi victory, Thank you for taking the time to review the Cartwright Hotel Union Square, where you never pay a resort/urban fee. Our quintessential boutique hotel was built in 1913. I am glad you appreciated the history of a hotel such as ours. We are lucky to have a central location and it is great to read you felt safe, even late at night. Our hotel is surrounded by great restaurants and bars so feeling safe walking around is a big part of the guest experience. Regarding the credit card charge. If you reserve a non-refundable room we charge your card right away. If you reserve a refundable room we get an approval only on your card 24-hours before your arrival, to make sure your reservation is valid. Once again, thank you so much for the review. Cheers,

Hi Cameron, Thank you for crashing at the Cartwright Hotel Union Square, where you never pay a resort/urban fee. I guess we are glad you missed your flight. I am so happy to read about your satisfaction with our team. Hopefully, you can visit again under better circumstances. Cheers,

Hi Sohui, Thank you for taking the time to review the Cartwright Hotel Union Square, where you never pay a resort/urban fee. We are glad you enjoyed our location and the kind staff. We hope to see you the next time you visit San Francisco. Cheers,

Hi Isiaah, Thank you for taking the time to review the property. I am sorry you smoked in our room and incurred a hefty fee. I suggest the next time you stay at a hotel you follow the very basic guidelines. Regards,

Hi Takahiro, Thank you for the great review of the Cartwright Hotel Union Square. Cheers,

Hi Christina, Thank you for taking the time to review the Cartwright Hotel Union Square, where you never pay a resort/urban fee. We appreciate the perfect score. Cheers,

Hi Nicholas, Thank you for taking the time to write such a great review of the Cartwright Hotel Union Square. We are so glad you appreciated the boutique hotel experience. We feel our team provides genuine service in a perfect San Francisco location. Our bathrooms run very small, but I am glad you found our loving space spacious. We hope to see you on your next visit to San Francisco.Cheers,

Hi Emilie, Thank you for reviewing our hotel. I am glad you were able to take advantage of our central location. Cheers,

Hi Aude. Thank you for staying with us and for taking the time to leave a review. I hope you enjoyed your time in San Francisco. Cheers!

Hi Hazel, Thank you for being our guest at the Cartwright Hotel Union Square, where you never pay a resort/urban fee.We appreciate the perfect score. Cheers!

Hi Nina, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for the kind review. Our location is fantastic, steps from the Powell Cable Car Line and we are an ideal starting point to go out and enjoy the city. Safe travels and we'll see you next time!

Hi Brian, Thank you for being our guest at the Cartwright Hotel Union Square, where you never pay a resort/urban fee. Thanks for mentioning our staff. We are very lucky to have such a caring team. We look forward to seeing you next time!

Hi Maria E, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort/urban fee. We love to see those perfect scores. Cheers,

Hi Judy, Thank you for staying with us. We appreciate the acknowledgement of our staff. Our team does their best to provide genuine, personal service. Our hotel is a 111 year-old boutique property and the rooms are small. We want to be as transparent as possible regarding our room size so we can set the right expectations for our guests. We hope you give us another try on your next trip to San Francisco.

Hi Victor, Thank you for being our guest at the Cartwright Hotel Union Square, where you never pay a resort/urban fee. We love the perfect score and hope to see you on your next visit to San Francisco.

Hi Michael, Thank you for being our guest at the Cartwright Hotel Union Square, where you never pay a resort/urban fee. We hope to accommodate you on your next visit to San Francisco. Take care and safe travels.

Hi Jaime, Thank you for reviewing the Cartwright Hotel Union Square, where you never pay a resort/urban fee. We are glad you found our central location convenient and appreciate the great score. Cheers,

Hi Dalia, Thank you for taking the time to review the Cartwright Hotel Union Square, where you never pay a resort/urban fee. Thank you for acknowledging our amazing team. It is always difficult to renovate a lobby and paint the building while remaining open, I am glad it did not interfere with your stay. We look forward to seeing you on your next visit to San Francisco. Cheers,

Hi Kelly, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We apprciate the perfect score. Come back anytime!

Hi Shawna. Thanks for staying with us. From your review it sounds like you had a good time, maybe better than a 3/5? Hopefully we can accommodate you again sometime. Cheers!

Hi Trisha, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. I'm happy to hear you enjoyed your stay and thank you for the compliment of our staff. Our rooms are definitely compact. We always try to be as transparent as possible regarding room size so guests are not surpirsed upon arrival. Thanks for staying and we hope to accommodate you again sometime. Safe Travels!

Hi Michael, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for recognizing our service. Our team does their best to make sure all guests are taken care of. We hope to see you next time. Safe Travels!

Hi Kenneth, Thank you for giving our hotel a try. We are a 111 year-old boutique hotel, so yes we are an older property. However, I think our location, value, and service do set us apart from many of the other three-star hotels in San Francisco. Our rooms do not have a safe but we do offer safety deposit boxes for guest use at the front desk (no charge). Hopefuly you can give us a chance after our lobby renovation is complete. Take Care!

Hi Candice, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We love the perfect score, thanks. Come back anytime. Cheers!

Hi Randolph, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate your understanding regarding the cable service issues. Thanfully this has been restored. You're right about our location, perfect for a tourist. There are many restaurants within short walking distance and our hotel is just steps from the famous Powell Cable Car Line. As stated our rooms are small but we do our best to make them functional with the limited space. We hope to see you on your next visit to San Francisco. Take Care!

Hi Hector, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate the perfect score and kind words for our staff. Safe Travels!

Hi Nidhai, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate you for taking the time to leave a review. Safe Travels!

Hi Shinichiro, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate the good review. Safe Travels!

Hi Laiali, My apologies for a delayed response. I originally responded on March 19th but it was rejected, because I included my email address. I wanted to get more feedback regarding the places in the room that you felt could have been cleaner. We consistently use these reviews as opportunities to improve our product and service. Perhaps you can message me through the Expedia reservation portal. Cheers,

Hi Alfredo. I am sorry to hear about your recent experience at our hotel. I will reply to your comments in order as you've mentioned a number of issues. I apologize for any inconvenience you encountered during our lobby refresh. I know this does not impact your stay but the renovation should be complete very soon. The cable outage during your stay was not due to the renovation but rather a problem with our cable provider. Either way we apologize for the outage. We truly want to provide our guests with a good experience and a huge part of that is making sure all of the items in room are in working order. We are a boutique hotel and this speaks directly to our room size. Our rooms are small and bathrooms are compact. We try to be as transparent as possible regarding room size to set the right expectations for our guests. I am sorry if the rooms were not what you expected. Housekeeping service is available for all guests staying three or more nights. A message was sent out at the time of booking and this is also written on the registration card signed at check-in. We would have provided service if requested. I am sorry if there was a misunderstanding. Our front desk team tries their best to provide service to all of our guests. If you would like to give us some details about what occurred during your interactions we would like to know. Thanks for giving our hotel a try and I am sorry we were not a good fit. Take Care.

Hi Janice. Thank you for giving our hotel a shot. We will inspect this room to see if there is anything we need to address for future guests. Our hotel is a 111 year-old boutique property and the rooms although charming, are small in size (bathrooms are compact). In regard to the property conditions, we are in the middle of our lobby renovation scheduled for completion by early April. We would love for you to try us out again after the common areas are upgraded. True, King George is in the general area but we are much closer, as in just steps from the famous Powell Cable Car Line. Two blocks can make a pretty significant difference in a small sized city like San Francisco. Take care and we hope to see you next time.

Hi Jason. Thank you for giving our hotel a try. I am sorry we were not a good fit. Please reach out if you would like to share some details about your stay. We would like to know what we can improve on for future guests.

Hi Monica, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. I'm happy to hear you enjoyed your stay. We hope to see you again soon. Take Care!

Hi Bridget, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for the perfect score. We appreciate it. Our location is fantastic, just steps from the cable car line and a short walk to Chinatown, North Beach, the Ferry Building, and other locations for guests to enjoy. Thanks also for recognizing our staff. Our team really tries to provide personalized service to all of our guests. It's great to hear when they are complimented. We hope to see you next time!

Hi Sue, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thank you for the kind words. Our hotel does not have a restaurant but there are many food options in the area. Our lobby refresh should be complete by early April and it will be a nice upgrade for our guests to enjoy. Hopefully we will see you again on your next visit to the city. Take Care!

Hi Carol, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We have tried to address the hallway lighting by adding a few more pendant light fixtures to some of the halls. Thank you for complimenting our staff. We hope to see you next time. Safe Travels!

Hello Sander. I am sorry to hear about your recent experience at our hotel. We are a 111 year-old boutique property and out hotel is not a good fit for everyone. Although over 100 years-old, the hotel rooms have been refurbished and our lobby refresh will be completed in about one month from now. Our hallways are a bit compact so if there are noisy neighbors you will likely hear them when walking through. We can assist if another guest is a bit loud and have on occasion called a room to keep noise down. This does not happen often. Thanks for giving our hotel a try. Take care.

Hi Sofia, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Cute is a word to describe our hotel. We are a boutique property with smaller rooms and we don't have the feel of a standard chain hotel. Thank you for noticing our staff. Our team does their best to provide genuine, personalized service to all our guests. We hope to accommodate you on your next trip to San Francisco. Safe Travels!

Hi Valeriya, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate you for taking the time to leave a review. Take Care!

Hi Richard, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We love the 5/5 review. Take care and we hope to see you next time. Cheers!

Hi Spiril, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. I'm happy to hear that we we fit what you needed for your stay. Parking can be very pricey in the city and we make sure to keep our parking rates affordable in comparison to the other downtown hotels. Thanks for the kind review. Take Care!

Hi Carlos, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We love the perfect score. For future guests looking at this review, note that we are about 13 miles from San Francisco International Airport. We are not far but we are not a "SFO Airport" hotel. There is another sector of hotels located in the immediate area of the airport. Take care Carlos and Safe Travels!

Hi DeShanna, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thank you for the perfect score. We hope to accommodate you again sometime. Safe Travels!

Hi Katherine, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate you taking the time to leave a review. Cheers,

Hi Jill, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thank you very much for the kind words. I am happy you enjoyed your time at our hotel. We hope to see you on your next visit to San Francisco. Safe Travels!