I booked this hotel with my mom back in September. Upon our arrival, we soon realized we made a mistake. The area was really really bad. I booked the hotel quickly shortly before our arrival without looking at the reviews. Reluctant, we went to the room accepting this fact, thinking that, after all, we only have to sleep there. Unfortunately, as soon as we arrive, we spot a cockroach in the bathroom. Perhaps, since it was late at night I would have stayed anyway, but my mom got extremely anxious. We then asked the concierge if we could just cancel (we literally spent only 5 minutes in the room), but he didn't let us cancel. He did offer to change room but at that point, the whole hygienical situation of the property was put into question. The guy told us that we could talk with the manager the day after in the morning. We left regardless and went somewhere else. For 5 days in a row I would call and show up (spotting another cockroach in the lounge) at the designed time in this hotel but the manager was never there and they would never pass him/her along on the phone. Furthermore, they didn't cooperate with Expedia, which eventually, given the circumstances, refunded approximately one-third of the stay in terms of travel credit. Eventually, the hotel never refunded. Stay away from this property.