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Arvostelut: The St. Regis Bahia Beach Resort, Puerto Rico

5 out of 5
The St. Regis Bahia Beach Resort, Puerto Rico
State Road 187 Kilometer 4.2, Río Grande

Arvostelut

9,4

Poikkeuksellisen hyvä

Arvosana 10 - Loistava. 306 kautta 391 arvostelua" "
Arvosana 8 - Hyvä. 49 kautta 391 arvostelua" "
Arvosana 6 - OK. 19 kautta 391 arvostelua" "
Arvosana 4 - Huono. 7 kautta 391 arvostelua" "
Arvosana 2 - Hirveä. 10 kautta 391 arvostelua" "

9,8/10

Siisteys

9,4/10

Henkilökunta ja palvelu

9,2/10

Palvelut/mukavuudet

9,8/10

Majoituspaikan kunto ja tilat

9,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

David

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This was one of the best vacation spots in a very long time. Impeccable service and super friendly staff. I will be going back next year, and this time with my children.
Yöpyi 2 yötä toukokuussa 2024
Yorlianne vastasi 14.5.2024
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Alisa

Yöpyi 2 yötä huhtikuussa 2024

10/10 Loistava

Yanelis

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Best customer service we enjoy nature we will come back thank you
Yöpyi 6 yötä maaliskuussa 2024
Osmelia Bauza vastasi 15.3.2024
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Crystal

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very friendly staff and comfortable rooms. The restaurants lack character, but the food was good.
Yöpyi 4 yötä helmikuussa 2024
Osmelia Bauza vastasi 23.2.2024
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Thomas

Matkusti perheen kanssa
Great
Yöpyi 3 yötä helmikuussa 2024
Osmelia Bauza vastasi 19.2.2024
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Sophia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was excellent
Yöpyi 4 yötä helmikuussa 2024
Osmelia Bauza Rosales vastasi 19.2.2024
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Monica, ewing

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä joulukuussa 2023
Osmelia Bauza vastasi 23.12.2023
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Lawrence

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä marraskuussa 2023
Rayda Y Mohsen vastasi 5.12.2023
Thank you for your feedback! We are happy you are enjoyed your stay.

6/10 OK

Ricardo

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
We chose the hotel because of the St Regis brand and we knew it was going to be expensive, however it fell very short of our expectations. The rooms are lovely and big, it had everything except bed slippers which was shocking. I’m sure if I asked I would have gotten but I was shocked there weren’t slippers waiting. I was also surprised that it was a huge bath tub and not a Jacuzzi. The property was very quiet but of course it’s a Golf resort however, for that price there was not many options for food or anything else and we found it to be a bit boring for us. I would rate it really at a 3 because there was no value for all that money unless you’re playing golf.
Yöpyi 4 yötä marraskuussa 2023
Sharon Gonzalez vastasi 30.11.2023
Dear Mr. Ricardo,Thank you for choosing the St. Regis Bahia Beach to host your stay. Your experience of our beautiful property definitely does not reflect our standards, as providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, and we will do our best to ensure the issues mentioned do not occur again. We hope to be able to welcome you back in the future, in order to ensure you receive the St. Regis level of service we are proud to offer. We are at your disposition if there is anything we can do to make your next stay a memorable one.Sincerely,Sharon GonzalezGuest Services Assistant Manager

10/10 Loistava

Saeid

Hyvää: Siisteys
Yöpyi 4 yötä marraskuussa 2023
Osmelia Bauza vastasi 6.12.2023
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Victoria

Yöpyi 5 yötä lokakuussa 2023
Neyshalie Parrilla vastasi 16.11.2023
Thank you for staying with us. We appreciate your feedback!

2/10 Hirveä

Vera

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
As someone wrote in another review this is a 3 star resort mascarading as a 5 star resort. But I'd correct this review and I would say this is a 2 start resort. They don't even use high quality linen and have a nerve to pad the mattress with a plastic mattress cover so the entire time I felt that I was sleeping in a hospital bed. There's absolutely no dining options at the hotel besides the bar and the breakfast and beach/lunch area and the WORST Greek restaurant I've even been to. The concierge sent us to the scariest Sushi place I've even been and I thought I was in an episode of Kill Bill. I thought we'd be killed. Good thing the taxi driver was waiting for us. Just unacceptable. Never again.
Sharon Gonzalez vastasi 24.10.2023
Dear Ms. Silver,Thank you for choosing the St. Regis Bahia Beach to host your stay. Your experience of our beautiful property definitely does not reflect our standards, as providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, and we will do our best to ensure the issues mentioned do not occur again. We hope to be able to welcome you back in the future, in order to ensure you receive the St. Regis level of service we are proud to offer. We are at your disposition if there is anything we can do to make your next stay a memorable one.Sincerely,Sharon GonzalezGuest Services Assistant Manager

10/10 Loistava

Brett

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
10-Star Resort
Amazing resort with a great staff!
Yöpyi 3 yötä lokakuussa 2023
Yorlianne Molina vastasi 17.10.2023
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Mirza

Hyvää: Siisteys
Yöpyi 3 yötä lokakuussa 2023
Osmelia Bauza vastasi 16.10.2023
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Gail

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä lokakuussa 2023
Yorlianne Molina vastasi 12.10.2023
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Dan

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing experience.
Yöpyi 4 yötä elokuussa 2023
Osmelia Bauza Rosales vastasi 8.10.2023
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Anthony

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful staff..A all a round
Yöpyi 4 yötä syyskuussa 2023
Rayda Y Mohsen vastasi 3.10.2023
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Leymar

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Our stay was amazing
Yöpyi 2 yötä syyskuussa 2023
Rayda Y Mohsen vastasi 3.10.2023
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Mary

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This property was Amazing. Everything was Wonderful.
Yöpyi 3 yötä syyskuussa 2023
Rayda Y Mohsen vastasi 29.9.2023
Thanks for staying with us. We appreciate your feedback!

8/10 Hyvä

Aaron

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
La propiedad es privada, hermosa y muy tranquila. Ideal para ir a descansar y en pareja
Yöpyi 4 yötä syyskuussa 2023
Rayda Y Mohsen vastasi 21.9.2023
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

KRUNAL

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Highly recommended ✌️
Yöpyi 3 yötä syyskuussa 2023
Joymiguel Ortiz Díaz vastasi 27.10.2023
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Francis

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä syyskuussa 2023
Rayda Y Mohsen vastasi 18.9.2023
Thank you for staying with us! We appreciate your feedback.

10/10 Loistava

John Wesley

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Private Beach
Yöpyi 4 yötä elokuussa 2023
Rayda Mohsen vastasi 2.9.2023
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Rodrigo

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful Property with all the amenities needed to enjoy multiple days. Great in-house restaurants. Polite and friendly staff. No need to leave the property. Nothing to do around the Rio Grande town, it seems to be very humble and forgotten.
Yöpyi 3 yötä elokuussa 2023
Rayda Y Mohsen vastasi 18.9.2023
Thank you for staying with us! We appreciate your feedback.

10/10 Loistava

Nikolay

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Absolutely incredible.
Yöpyi 2 yötä elokuussa 2023
Tainerys Dones vastasi 27.8.2023
Thanks for staying with us. We appreciate your feedback!

6/10 OK

dharamjeet

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Staff in the dining area were slow to provide basic services like I ordered a bagel and cream cheese after 45 minutes I received the cream cheese but no bagel. Also paying over $700 per night and the tv was not working to catch up on news or sports.Situations like this the hotel should provide their customers with a credit. This is first time I stayed at this resort and I have no intention booking here again. My son and his wife with their 6 month baby ordered room service and after 3 hours and 3 follow up phone calls still no food and they went to bed starving. Total waste of money my family booked 3 separate rooms for this vacation we should be given back our money for this disaster.
Yöpyi 3 yötä elokuussa 2023
Rayda Y Mohsen vastasi 18.9.2023
GreetingsThank you for choosing to stay with us. Your experience of our resort is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, so we can do our best to ensure the issues mentioned do not occur again.We hope to see you again.

10/10 Loistava

lindsey

Yöpyi 3 yötä elokuussa 2023
Rayda Y Mohsen vastasi 18.9.2023
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Kia

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
AMAZING!!!! That’s all I can say. The entire experience was amazing.
Yöpyi 3 yötä elokuussa 2023
Rayda Y Mohsen vastasi 10.8.2023
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Matthew

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was luxurious. They were generous with helping us celebrate a special occasion. the Pool is open 24 hrs. (this is rare). The rooms were tastefully appointed, the staff overwhelmingly nice and accommodating, and it was only 2.5 miles from town - but felt isolated and tranquil. The private beach was second to none.
Yöpyi 3 yötä heinäkuussa 2023
Rayda Y Mohsen vastasi 8.8.2023
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Cortez

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Perfect! Thank you to the staff & employees
Yöpyi 4 yötä elokuussa 2023
Rayda Y Mohsen vastasi 8.8.2023
Thanks for staying with us. We appreciate your feedback!

6/10 OK

Wanda, East Orange

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I had a garden view. But it looked more like a jungle. If you go to this hotel you really just need to go ahead and get the ocean view. Room service food is just ok. I ordered waffles that were rubbery. Staff is super nice. Room was clean. It was hot, but the Beach had the most wonderful cool breeze.
Yöpyi 4 yötä heinäkuussa 2023
Rayda Y Mohsen vastasi 8.8.2023
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Marianne

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä heinäkuussa 2023
Rayda Y Mohsen vastasi 8.8.2023
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Candace, Miami

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful resort and amazingly nice people. Loved the scenery and the restaurants food was great!
Yöpyi 1 yön elokuussa 2023
Rayda Y Mohsen vastasi 8.8.2023
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Priscilla

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This property is simply AMAZING! It is 45 minutes away from San Juan, but Ubers are easily accessible.
Yöpyi 4 yötä heinäkuussa 2023
Rayda Y Mohsen vastasi 2.8.2023
Thank you very much for staying with us. We are happy that you enjoyed your stay.

10/10 Loistava

Jason T

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä heinäkuussa 2023
Rayda vastasi 2.8.2023
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Justin

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Truly a 5 star experience.
Yöpyi 3 yötä heinäkuussa 2023
Rayda Mohsen vastasi 31.7.2023
Thank you for staying with us. We appreciate your feedback!

6/10 OK

Wayne Martin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
I have 2 major issues with St. Regis the food is absurdly priced. Every meal you get with a 1 will cost you around 100$. Also, a somewhat hidden fee which is NOT included in your upfront # of nights stay is a 100$ per day Resort Fee! This is not known until you are already booked. The only way to know this is to open one of the .pdf documents they send you AFTER you book your reservation and click on "Resort Fee". I just got my receipt for the room services and food and noticed a 100$ DAILY resort fee. I then scoured my emails to try and find it, which I did. In conclusion, whatever the price you pay for your stay is, factor in an additional 300$ a day. 100$ for breakfast, (skipped lunch), 100$ for dinner, 100$ for the resort fee.
Yöpyi 3 yötä heinäkuussa 2023
Rayda Mohsen vastasi 31.7.2023
Dear,Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Sincerely,Rayda Y MohsenGuest Services Manager

2/10 Hirveä

Dhvanit

Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
They agreed to late check out and then asked to leave immediately despite confirming 3 times with other staff members and butler before. It was extremely unpleasant experience to be forced out. There was no remorse and very arrogant behavior of front desk.
Yöpyi 3 yötä heinäkuussa 2023
Rayda Y Mohsen vastasi 25.7.2023
Dear Dhvanit,Thank you for choosing to stay with us. Your experience of our resort is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, so we can do our best to ensure the issues mentioned do not occur again.We hope to see you again. Feel free to let us know if there is anything we can do to make your next stay a memorable one.Sincerely,Rayda Y MohsenGuest Services Manager

6/10 OK

Subodh

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä heinäkuussa 2023
Rayda Mohsen vastasi 25.7.2023
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Thomas John Pablo

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This place is heaven! The hospitality is absolutely amazing. All of the amenities were absolutely great. Highly recommend and I look forward to returning soon!
Yöpyi 9 yötä kesäkuussa 2023
Rayda Mohsen vastasi 21.7.2023
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Paul

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Fabulous experience!
Yöpyi 6 yötä heinäkuussa 2023
Rayda Mohsen vastasi 21.7.2023
Thank you for staying with us. We appreciate your feedback!

8/10 Hyvä

Timothy Ryan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful resort. Wonderful staff. Amazing private beaches and pools. Breathtaking golf course. Gardens and agauñas. Just be prepared to pay the max for everything. All of your meals, alcohol, spa packages, daily fees, amenity fees will add up quick.
Yöpyi 3 yötä heinäkuussa 2023
Rayda Mohsen vastasi 17.7.2023
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Lorraine

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We had the most amazing stay at St.Regis Bahia in Puerto Rico! The staff were so welcoming and always willing to help make our stay that more memorable. The pool area was spectacular and the ocean view magnificent. We will MOST definitely be back to visit ❤️
Yöpyi 3 yötä kesäkuussa 2023
Rayda Y Mohsen vastasi 8.7.2023
Thank you so much for providing this feedback. We are very happy that you had a wonderful time in our Resort. We hope to see you back soon.

10/10 Loistava

Alexis

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The entire stay was amazing! Everything was very organized. I didn’t have to worry about any logistics. The staff (all) were so friendly and helpful and you could tell they worked as a cohesive team. I’m very big into customer service, and they definitely delivered. The property was well maintained and clean. Dining options may not be plentiful, but the things we ate were all great. I definitely plan on visiting again and would highly recommend.
Yöpyi 4 yötä heinäkuussa 2023
Rayda Mohsen vastasi 6.7.2023
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Maral, Washington

Yöpyi 3 yötä heinäkuussa 2023
Rayda Y Mohsen vastasi 25.7.2023
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Tiffany

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The property and rooms are beautiful and clean. Staff is very friendly. The food is only okay and very expensive. Check in experience could have been better - our room was not ready until 5pm and we had two tired kids from a long travel day. We also had a very expensive restaurant charge that was not ours added to the bill and it was a pain to get it removed. That said, we would love to return some day and enjoy the property again!
Yöpyi 4 yötä kesäkuussa 2023
Rayda Y Mohsen vastasi 30.6.2023
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Jodi-Lynn

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent staff, great food, beautiful property.
Yöpyi 4 yötä kesäkuussa 2023
Rayda vastasi 26.6.2023
Greetings Jodi-Lynn,Thank you very much for allowed us be part of journey. We are happy to know you had a wonderful time. We hope to see you soon. Thank you,Rayda Y MohsenGuest Services Manager

10/10 Loistava

Pedro

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The place is breath-taking, the beach and pool area are beautiful ,and the staff is friendly always ready to help.
Yöpyi 5 yötä kesäkuussa 2023
Rayda Mohsen vastasi 19.6.2023
Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager

10/10 Loistava

Mariono

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Rayda Mohsen vastasi 19.6.2023
Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager

10/10 Loistava

Manish, Freehold

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The property was well kept. It
Yöpyi 5 yötä toukokuussa 2023
Rayda Mohsen vastasi 19.6.2023
Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager