Luksushotellit - Sancreed, Penzance

”Absolutely beautiful family set of rooms, stunning view of St Michael’s Mount, w causeway right outside. Unfortunately, windows covered w scaffolding and workmen starting on our 2nd day, making bathroom without curtains unusable. Reception unhelpful (blamed property company) until the last day of our complaining when they offered a small discount on our stay (but still didn’t cover window). Although we received notice a week or two before our stay that this was happening, that doesn’t really ...

”We had a very disappointing stay at this hotel and have yet to hear back from a Manager regarding the numerous complaints we had with the service experienced. To begin with, I will note the positives: Clean room Friendly staff Beautiful views Now the negatives: Upon checking into our room at 7pm (following a telephone conversation had earlier in the morning regarding our children and dog joining us) we discovered that the extra beds were not in our room ready for our children to sleep on....

”The hosts were lovely. Clean, safe, comfortable, good common area includes fridge, glasses, plates & cutlery. Delicious breakfasts with a view of the colourful boat harbour. The pub in Mousehole (5 min walk) was good. Parking is a short distance away but make sure you have cell / text service to use the parking app in case the only machine in the lot isn't working as the next lot is 2 miles away! Would stay here again!!!”

”A beautiful hotel in an incredible location, with lovely spa facilities that are worth a visit. The staff were friendly and welcoming throughout our stay. That said, for a hotel of this calibre, we did notice a few areas where the experience fell short of expectations. Small touches — like having the tea tray refreshed without needing to ask — are the kind of details that elevate a stay, and we found ourselves having to prompt for these. Breakfast was enjoyable, though it’s worth being aware of...

”Friendly owner wonderful breakfast andbgreat room.”

”Staff were super friendly and professional - very comfortable room - great ambience - 1st class food and reasonably priced - highly recommended !”

”We were given a different room to the one we booked. The room was smelling strongly of air freshener to cover the smell from the drains. There was no hot water in the bathroom. The evening meal was awful and took over 2hrs for 2 courses, the waitress ended up in tears after all the complaints. The receptionist tried her best to sort things out but was fighting a loosing battle. All in all not a good stay, luckily we only stayed one night - never again!!!”

”Room was beautifully decorated sofa was so comfy . Amazing attentive staff so helpull and informative. Especially the lady on reception in the swimming pool . Food was excellent. We had a wonderful stay thank you 😊 ”