4/10 Huono
kieran
Matkusti ryhmän kanssa, Matkusti perheen kanssa
20.10.2025
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Siisteys ja henkilökunta ja palvelu
The hotel has a lot of charm with its quaint, whimsical style, which we really appreciated. However, there were a few downsides to our stay that made the experience less enjoyable.
First, the staff could definitely be more welcoming and engaging. While they weren’t rude, they didn’t offer the level of hospitality you'd typically expect in the service industry. There’s certainly room for improvement here.
Unfortunately, we also had an issue with ants in our room. At first, it was just a few here and there which isn’t entirely unexpected in Santa Barbara)but it quickly escalated. When I went to retrieve my sleepwear from my suitcase (which had to be stored in the closet due to the limited storage options in the room), I found ants all over my clothes, suitcase, and toiletry bag, likely attracted to some cough drops I had packed.
I called the front desk that evening to let them know, and while they said housekeeping could spray Raid in the closet, I didn’t receive an apology or much concern about the issue. They did follow through with the spraying and cleaned the area, but the response felt very underwhelming. Even after that, there were still a few ants around the bed and bathroom.
At checkout, I respectfully mentioned the issue again so they could address it before placing new guests in that room, but the receptionist,who was slightly older and, frankly, the coldest of the staff,seemed indifferent.
It’s disappointing because this hotel really does have great potential, but th
kieran
Yöpyi 2 yötä lokakuussa 2025
