Matkat – Sector Savica

The staff was really friendly and attentive in the restaurants and bar. It was the best thing the hotel had. The courtesy changing rooms with showers were awesome. The infrastructure of the hotel was very modern and the rooms were very comfortable. Things to improve would be the lobby checking customer service. The moment we arrived got stressed out right way. There was a mistake done my Expedia where I put my child’s age correctly and they booked it for an infant. The hotel instead of prioritizing the guess experience and correcting it without penalizing the customer they made us pay extra for our daughter. We believe this was an opportunity to excel in high customer service. But it didn’t happen. Very disappointing and frustrating going out of your budget for a mistake someone did. The customer service agent was very professional and did everything he could contacting Expedia even talking to the director at the time. But He wasn’t any help at all and said there’s nothing he can do.

Fue muy buena la comida , buena atención Empleados simpáticos y se goza demasiado

It was a great trip and all employees was very friendly. Love it. Definitely Come Back.

Good

I really enjoyed my stay at this resort. The staff were amazing, Very friendly and welcoming. The hotel was very clean and the food was some of the best resort food I’ve had so far.