Matkat – Serrazzano

We (me, my husband and our 15 year old son) had a wonderful stay at Villa Olmi in July. The place itself is really beautiful with little details. The gardens and pool area are very well maintained and clean. We had junior suite with own garden. The room was spacious and even the sofa bed for our son was very comfortable. Breakfast was versatile and delicious, especially the coffee was good; strong and hot. In the area, where Villa Olmi is located, there is really nothing. Luckily only short car ride to Florence central and hotel had shuttle bus service, which was convenient. Everyone at the hotel staff were really friendly and professional. One small thing only made me feel uncomfortable; at the check out there was added optional service charge to our bill. The receptionist clearly pointed that it was optional. This practice however seemed a bit strange. Anyway, we had absolutely great stay and would definitely come back to this beautiful hotel!

Hieno vanha rakennus loistavalla sijainnilla. Hyväkuntoiset tilat ja ystävällinen henkilökunta. Kattoterassilta hienot maisemat. Miinusta vain kovasta sängystä.

Superb hotel! A charming oasis in a bustling city. Highlights: pool, sauna, breakfast. The historic centre is about 20 minutes bus ride away, but it’s worth it! Buses run regularly.

Hotel Tolomei was truly worth all its 5 stars! Our room was stunning and spotless, the breakfast was abundant, and the restaurant served excellent food. The entire staff was absolutely wonderful. Our wedding anniversary was made extra special with champagne and a cake prepared just for us. We stayed for six days, surrounded by breathtaking scenery with vineyards and olive trees all around. We even saw deer and pheasants nearby. The resort is located on a hill about 4 km from the town center — good walking shoes are recommended if you plan to go by foot. Our experience was a perfect 5/5, and we will definitely return!

Staff was friendly and room was clean, but otherwise this wasn’t a five star hotel. Phone inside room was not working. Breakfast was average. While I was taking a shower, I noticed that the hair conditioner had run out. I mentioned this to the reception, and I was told that they would take care of it. The following day, the room had been cleaned, but the hair conditioner was still empty. I didn’t feel like going to reception a second time to mention it. Additionally, when I went to bed at night, I noticed that one of the lights on the side of the room was on and could not be switched off. A member of staff came to take a look, but they were unable to turn it off either, so they called some kind of “technical support”, who advised them to switch off the light using some sort of main switch. This did work, but afterwards, the power outlets in the room stopped working, so I could no longer charge my phone or laptop, for example. Overall, I cannot recommend this hotel as a five-star hotel.