Sisäuima-allas, ulkouima-allas, aurinkovarjoja, aurinkotuoleja

Arvostelut: AX The Palace

5 out of 5
AX The Palace
High Street, Sliema, Malta

Arvostelut

9,0

Upea

Arvosana 10 - Loistava. 574 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 329 kautta 1000 arvostelua" "
Arvosana 6 - OK. 74 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 19 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 4 kautta 1000 arvostelua" "

9,2/10

Siisteys

9,2/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

9,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful staff with excellent breakfast facilities.
Yöpyi 6 yötä helmikuussa 2020
Kevin Callus vastasi 16.3.2020
On behalf of the entire team at the The Palace, I would like to thank you for taking the time to share your wonderful feedback regarding your most recent experience with us. We hope to get the opportunity to welcome you back and host you again and provide you with the most enjoyable experience. Sincerely, Kevin Callus, General Manager

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Renovation, but after that all good............................
Yöpyi 5 yötä helmikuussa 2020
Kevin Callus vastasi 2.4.2020
Your feedback regarding your recent stay at The Palace is most appreciated and acknowledged. All comments and suggestions made by our guests are discussed at Management level as this reflects what our guests enjoy and expect from us here at The Palace. We do hope to see you again in the not too distant future. Sincerely, Kevin Callus General Manager

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä joulukuussa 2019
Kevin Callus vastasi 6.1.2020
The Palace Management and staff would like to thank you for placing your positive comments about your recent stay with us at The Palace We look ahead to hosting you during future stays at The Palace Sincerely, Kevin Callus General Manager

8/10 Hyvä

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Sijainti oli hyvä ja ravintolakin jossa terassi oli hyvä. Oli ihanaa nauttia aamiaista ulkona.
Yöpyi 6 yötä lokakuussa 2019
Kevin Callus vastasi 31.10.2019
Many thanks for submitting your positive review about your stay at The Palace on Tripadvisor. Looking forward to having you back. Sincerely, Kevin Callus General Manager

10/10 Loistava

Lasse

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Erittäin hyvä
Hotelli sijaitsee mäellä Slieman keskellä, josta hyvä yhteys molempiin rantoihin. Kattoaltaalta myös aivan mahtava maisema. Palvelu oli tosi ystävällistä ja kaikki toimi hyvin. Huone oli reilun kokoinen ja jo kolmannesta kerroksesta näkyi merelle. Suosittelen.
Yöpyi 4 yötä lokakuussa 2019
Kevin Callus vastasi 21.10.2019
Dear Lasse, A big 'thank you' from all at The Palace for kindly placing your review about your stay with us. We look ahead to hosting further relaxing stays at The Palace in the near future. Sincerely, Kevin Callus General Manager

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Pidennetty viikonloppu 3:n sukupolven kera
Hotellin sijainti keskeinen. Kattotasanteella olevalta uima-allas- ja ravintola-alueelta hienot näköalat Huoneet siistit ja aamupala kuohuviineineen hyvä
Yöpyi 3 yötä syyskuussa 2019
Kevin Callus vastasi 17.9.2019
On behalf of the entire team at the The Palace, I would like to thank you for taking the time to share your wonderful feedback regarding your most recent experience with us. We hope to get the opportunity to welcome you back and host you again and provide you with the most enjoyable experience. Sincerely, Kevin Callus, General Manager

10/10 Loistava

Tommi

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Erinomainen hotelli, rauhallinen sijainti keskellä
Hyvä ja ystävällinen palvelu. Kaikki toiveet toteutettiin. Vaikka huoneiden luovutus oli klo 12, niin oli mahdollisuus ilman eri maksua käydä katto- tai sisäuima-altaalla vilvoittelemassa ja suihkussa (klo 17) ja sai pyyhkeen ennen iltalennon lähtöä. Pyydä huonetta ylhäältä (5 krs. tai ylempää) niin on merinäköala yli naapurirakennusten. Upea kattokerros altaineen.
Yöpyi 1 yön heinäkuussa 2019
Kevin Callus vastasi 30.7.2019
Dear Tommi, When you stay at The Palace, your every wish is our command and nothing is too much for us. all you have to do is ask. Many thanks for submitting your positive review about your stay at The Palace. Looking forward to having you back. Sincerely, Kevin Callus General Manager

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 7 yötä heinäkuussa 2019
Kevin Callus vastasi 15.7.2019
I thank you for the positive rating you have submitted about your recent stay at The Palace. We look forward to having you back at The Palace for further pleasant stays. Sincerely, Kevin Callus General Manager

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Neljäs kerta samassa hotellissa
Jälleen kerran valitsimme Palace Hotellin lomamme majoituskohteeksi. Olemme aina olleet tyytyväisiä huoneisiimme, kokoon, puhtauteen ja hyviin sänkyihin. Olemme edelleenkin, mutta eka kertaa majoituimme päärakennuksen 2. kerroksessa (yleensä ylempänä) ja hieman omituinen oli haju aina huoneeseen tultaessa, kun ilmastointi oli ollut päällä. Kosteutta? Aikaisemmissa huoneissa emme tätä ole havainneet. Jostakin syystä aamiasella myös palvelu oli huonontunut; kahvia sai käydä pyytämässä, pöytiä ei tyhjennetty vauhdilla, kuten ennen jne.Siivoja myös unohti tuoda pyyhkeitä yksi päivä. Muuten meni mukavasti, mutta mielestäni tuolla korkealla hinnalla pitäisi homman pelata vähän paremmin.
Yöpyi 7 yötä lokakuussa 2018
Kevin Callus vastasi 23.10.2018
Dear Anonymous, Thank you very much for taking the time to share your experience with us. It was a pleasure to read that you had a lovely stay and that you were impressed by the special touches from the team. On the other hand, your review is highly valued and we welcome constructive feedback from all our guests in order to ensure we deliver the highest standard of service possible. Please be assured that your service note has been shared with the management team. Looking forward to welcoming you back. Sincerely, Kevin Callus General Manager

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Matka ihan hyvä, sääli vaan,että Finnair tulee Maltalle n.klo 9 ja huone luovutetaan (Palace) vasta klo 15.00 ja tästä hotelli pitää tiukasti kiinni. Varsin epämukavaa, kun herätys ollut jo n. Klo 03.00 !! Yleisesti ottaen hotelli oli ihan asiallinen, mutta esim. kuntosali on varsin alkeellinen. Mielestäni näitä ” tähtiä” ei pidä painottaa, miellyttävä, hyvällä paikalla oleva hotelli, ei mitään luksusta. Kaikki toimi, hyvä niin. Malta kohteena on todella mukava ja vaikka olimme olleet siellä ennenkin, silti löytyi tekemistä. Sää oli tuulinen ja viileä, mutta sillehän ei mitään voi !!
Yöpyi 10 yötä toukokuussa 2018
Kevin Callus vastasi 21.5.2018
Your feedback regarding your recent stay at The Palace is most appreciated and acknowledged. All comments and suggestions made by our guests are discussed at Management level as this reflects what our guests enjoy and expect from us here at The Palace. We do hope to see you again in the not too distant future. Sincerely, Kevin Callus General Manager

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hieno hotelli hyvällä paikalla
Siisti hotelli, hyvä aasialainen ravintola ja aamiainen, mukava uima-allasosasto
Yöpyi 3 yötä huhtikuussa 2018
Kevin Callus vastasi 24.4.2018
We are so delighted to read that your experience at The Palace has been such a positive and pleasant one. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction. We do hope to see you back at The Palace again soon. Sincerely, Kevin Callus General Manager

10/10 Loistava

Traveller666, Finland

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Wonderful hotel
This is a hotel where it is definitely worth to pay for a superior room with balcony. Very clean, very nice hotel. Good services, nice staff, perfect location.
Yöpyi 3 yötä maaliskuussa 2018
Kevin Callus vastasi 20.3.2018
Dear Traveller666, Thank you for placing your positive comments about your stay at The Palace . We love to hear what our guests have to say about their experiences at The Palace. Looking forward to having you back. Sincerely, Kevin Callus General Manager

10/10 Loistava

Ching

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was great!
Yöpyi 4 yötä toukokuussa 2024
L.Schembri vastasi 23.5.2024
Dear Ching,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comment is greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Nicola

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2024
L.Schembri vastasi 14.5.2024
Dear Nicola,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. The generous rating is appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

stuart alfred

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is very well appointed but friendly and relaxing. The area is lovely. Was our 2nd stay and i will stay again.
Yöpyi 7 yötä huhtikuussa 2024
L.Schembri vastasi 5.5.2024
Dear stuart alfred,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to yet again tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comment is greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Shifa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
L.Schembri vastasi 28.4.2024
Dear Shifa,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 Hyvä

Lara Lavinia

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Not a five star but a four star hotel. Clean and spacious room. Staff all very friendly and helpful. No advance warning of major roadworks outside hotel but these have all been completed now. Didn’t really bother us as out all day anyway.
Yöpyi 7 yötä maaliskuussa 2024
L.Schembri vastasi 1.4.2024
Dear Lara Lavinia,We wish to extend our thanks for the review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

David Terrence

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Stunning views helpfull staff will defo be staying again
Yöpyi 5 yötä maaliskuussa 2024
L.Schembri vastasi 25.3.2024
Dear David Terrance,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comment is greatly appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Oliver

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great Hotel! Will visit it again!
Yöpyi 4 yötä maaliskuussa 2024
L.Schembri vastasi 18.3.2024
Dear Olivier,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comment is greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Klaudia

Yöpyi 3 yötä maaliskuussa 2024
L.Schembri vastasi 6.4.2024
Dear Klaudia,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Susanna

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
very nice and quiet Hotel, wonderfull view Exekutive rooms
Yöpyi 6 yötä maaliskuussa 2024
L.Schembri vastasi 13.3.2024
Dear Susanna,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comment is greatly appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Francine

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Lovely, lovely staff
The hotel is wonderful, comfortable and convenient, but the best thing about it is the staff. They are good humoured, attentive and super-friendly. We will definitely be back!
Yöpyi 9 yötä helmikuussa 2024
L.Schembri vastasi 27.2.2024
Dear Francine,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Yann

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Super, good situation, excellent restaurant and bar.
Yöpyi 3 yötä helmikuussa 2024
L.Schembri vastasi 26.2.2024
Dear Yann,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comments are greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 Hyvä

Susanne

Yöpyi 3 yötä helmikuussa 2024
L.Schembri vastasi 21.2.2024
Dear Susanne,We wish to extend our thanks for the encouraging review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Gill

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All the staff were so wonderful, friendly and very helpful, always smiling
Yöpyi 7 yötä helmikuussa 2024
L.Schembri vastasi 18.2.2024
Dear Gill,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Jens

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Schöne große Zimmer, sehr sauber, komfortabel, hervorragende Betten, alles hat einwandfrei funktioniert, großzügige Ausstattung mit Annehmlichkeiten. Tolle Aussicht und alles ist schnell zu Fuß zu erreichen. Wir hatten einen sehr angenehmen Aufenthalt, hätte nicht besser sein können.
Yöpyi 3 yötä helmikuussa 2024
L.Schembri vastasi 14.2.2024
Lieber Jens,Wir möchten uns für die hervorragende Bewertung bedanken.Es ist eine Freude zu lesen, dass unsere Bemühungen dazu beigetragen haben, die meisten Ihrer Kriterien zu erfüllen, und möglicherweise sogar dazu beigetragen haben, Ihren Aufenthalt in unserem Hotel zu einem erfolgreichen und unvergesslichen Erlebnis zu machen.Wir freuen uns sehr über Ihre freundlichen Kommentare.Wir hoffen, dass Sie in Betracht ziehen, auch in einem unserer anderen 6 Hotels auf der Insel zu unserer Marke AX zurückzukehren. Sie können sich auch gerne an uns wenden, indem Sie auf die verschiedenen Social-Media-Plattformen einschließlich unserer Website verweisen.Bis dahin senden wir sonnige Grüße aus Malta.Ludgarda SchembriManager - Online-Reputation

10/10 Loistava

Björn

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Die AX Hotels sind für uns die erste Wahl, wenn wir auf Malta sind. Immer wieder gerne.
Yöpyi 4 yötä tammikuussa 2024
L.Schembri vastasi 12.2.2024
Lieber Björn, Wir möchten uns für die hervorragende Bewertung und Bewertung bedanken.Wir freuen uns sehr über Ihren freundlichen Kommentar zu unserer Gruppe.Wir hoffen, dass Sie in Betracht ziehen, auch in einem unserer anderen 6 Hotels auf der Insel zu unserer Marke AX zurückzukehren. Sie können sich auch gerne an uns wenden, indem Sie auf die verschiedenen Social-Media-Plattformen einschließlich unserer Website verweisen.Bis dahin senden wir sonnige Grüße aus Malta.Ludgarda SchembriManager - Online-Reputation

10/10 Loistava

Dave

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was great. The staff were all incredibly friendly and professional.
Yöpyi 4 yötä helmikuussa 2024
L.Schembri vastasi 10.2.2024
Dear Dave,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Eleanor

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel great staff extremely polite knowledgeable friendly
Yöpyi 4 yötä tammikuussa 2024
L.Schembri vastasi 29.1.2024
DearWe wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Shane

Yöpyi 3 yötä tammikuussa 2024
L.Schembri vastasi 29.1.2024
Dear Shane,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

alberto filippo

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä tammikuussa 2024
L.Schembri vastasi 19.1.2024
Dear alberto filippo,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 5 yötä tammikuussa 2024
L.Schembri vastasi 15.1.2024
Dear Anonymous,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Viktoria

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Service, Zimmer und Frühstück waren sehr gut. Wir bekamen netterweise ein Zimmer-Upgrade. Die Ausstattung der Frühstücksraums (einfache Einrichtung, schlechter Getränke-Service, einfaches Porzellan und keine Tischdecken) entsprachen nicht einem 5 Sterne Hotel. Das Abendessen a la carte und der Service dabei waren okay, aber nicht hervorragend.
Yöpyi 6 yötä tammikuussa 2024
L.Schembri vastasi 15.1.2024
Liebe Viktoria,Wir möchten uns für die Bewertung bedanken.Es ist eine Freude zu lesen, dass unsere Bemühungen dazu beigetragen haben, die meisten Ihrer Kriterien zu erfüllen, und möglicherweise sogar dazu beigetragen haben, Ihren Aufenthalt in unserem Hotel zu einem erfolgreichen und unvergesslichen Erlebnis zu machen.Selbstverständlich nehmen wir Ihre Vorschläge zur Kenntnis und haben sie an die zuständigen Abteilungsleiter weitergeleitet, damit diese gebührend berücksichtigt und Maßnahmen ergriffen werden können.Wir hoffen, dass Sie in Betracht ziehen, auch in einem unserer anderen 6 Hotels auf der Insel zu unserer Marke AX zurückzukehren. Sie können sich auch gerne an uns wenden, indem Sie auf die verschiedenen Social-Media-Plattformen einschließlich unserer Website verweisen.Bis dahin senden wir sonnige Grüße aus Malta.Ludgarda SchembriManager - Online-Reputation

10/10 Loistava

Bruce

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Outstanding hotel
Outstanding service, really super hotel, great location in the town, superb breakfast.
Yöpyi 1 yön tammikuussa 2024
L.Schembri vastasi 11.1.2024
Dear Bruce,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the service are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Ann

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff attentive, room very clean, close to all amenities in door and out door pools. Had a great time.
Yöpyi 5 yötä joulukuussa 2023
L.Schembri vastasi 9.1.2024
Dear Ann,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

8/10 Hyvä

Christian

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Von der Lage her ist das Hotel ziemlich ruhig, zumindest auf der von der Straße abgewandten Seite des Gebäudes wo mein Zimmer war. Einzig das Glockenläuten der Kirche direkt nebenan könnte vielleicht stören - ich hatte aber kein Problem damit. Ich hatte während meines Aufenthaltes Probleme mit der Tür-Zugangskarte. Diese musste fast täglich ausgetauscht werden. Ich kann allerdings nicht sagen, ob das ein Einzelschicksal bei mir war. Ansonsten war das Hotelzimmer top. Das Personal war freundlich und hilfsbereit - wobei das Personal in den Haus-eigenen Restaurants aber "motivierter" auftreten könnte. Das Frühstück war für ein Hotel dieser Kategorie eher mittelmäßig - den Brötchen hätte etwas mehr Zeit im Ofen gut getan, die Auswahl war allgemein nicht besonders groß. Wirklich mangelhaft war aber nur das angebotene Rührei. Ich war im Dezember vor Ort, als das Baden im Meer keine Option war und ich daher ein paar Mal im Indoor-Pool des Hotels war. Leider ist der Pool sehr klein und es war Abends kaum ein Platz frei. Ein paar Runde zu schwimmen war kaum möglich, maximal ins Wasser zur Entspannung legen.
Yöpyi 7 yötä joulukuussa 2023
L.Schembri vastasi 23.12.2023
Lieber Christian,Wir danken Ihnen, dass Sie Ihre Erfahrungen mit uns teilen.Es ist eine Freude zu lesen, dass es verschiedene Aspekte gibt, die dazu beigetragen haben, dass Ihr Aufenthalt in unserem Hotel erfolgreich war. Wir möchten Ihnen auch versichern, dass alle Ihre Kommentare berücksichtigt werden und dass wir Ihre Erfahrungen einschließlich der weniger positiven Kommentare zur ordnungsgemäßen Untersuchung an die zuständigen Abteilungen weitergeleitet haben. Durch die Anleitung unserer Gäste können wir die bestmögliche Erfahrung für unsere Gäste formulieren.Wir bedanken uns für die konstruktiven Kommentare und prüfen die Möglichkeit, Ihre Vorschläge umzusetzen.Wir freuen uns auf Ihre Rückkehr in eine unserer 7 AX-Immobilien und erinnern Sie daran, dass wir jederzeit auf den verschiedenen Social-Media-Plattformen einschließlich unserer Website erreichbar sind, und senden Ihnen unsere Grüße.Ludgarda SchembriManager - Online-Reputation

10/10 Loistava

Carmel

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Fantastic
Fantastic
Yöpyi 1 yön joulukuussa 2023
L.Schembri vastasi 18.12.2023
Dear Carmel,We wish to extend our thanks for the excellent review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comment is greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Staff not as friendly as on previous visits with little or no engaging with guests.
Yöpyi 5 yötä joulukuussa 2023
L.Schembri vastasi 18.12.2023
Dear Anonymous,We wish to extend our thanks for the feedback.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Salvatore

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
excellent structure, friendly staff and very functional, splendid stay.
Yöpyi 2 yötä joulukuussa 2023
L.Schembri vastasi 18.12.2023
Dear Salvatore,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Theo

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent séjours
Sejour de 2 semaines, conforme au photo et lemplacement etait Ideal pour ce que j'avais a faire. La vue sur la Valette ou sur la mer est degagé sans batiment en face
Yöpyi 14 yötä marraskuussa 2023
L.Schembri vastasi 18.12.2023
Dear Theo,A big MERCI for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We are glad you could enjoy the view over Valletta.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Swati

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Thoroughly enjoyed our 5 nights stay at the AX Palace. We even got an upgrade with our room on arrival.. The spa facilities are lovely but can get busy due to limited space. Very clean, delicious breakfast and friendly staff.. Easy walk to Sleima ferries, shopping, restuarants, and convenient transport links just a short walk away.
Yöpyi 5 yötä joulukuussa 2023
L.Schembri vastasi 7.12.2023
Dear Swati,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the facilities are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Antonello

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property is amazing - very modern and clean. Has all the facilities and all to great standards. The staff is remarkably polite, everything is very well organised and service is excellent.
Yöpyi 2 yötä joulukuussa 2023
L.Schembri vastasi 7.12.2023
Dear Antonello,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

6/10 OK

Miansheng

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The hotel location is good, and breakfast is plus good. I asked a twin beds room, instead of upgrading, they give me a three beds room with very bad smell of the bath room.
Yöpyi 2 yötä marraskuussa 2023
L.Schembri vastasi 7.12.2023
Dear Miansheng,We thank you for sharing your experience with us. It is a pleasure to read that there are aspects such as the breakfast which may have helped make your stay in our hotel a pleasant one. We would also like to assure you that all your comments are taken in consideration and that we have forwarded your experience including the less positive comments to the relevant departments for due investigation. It is through our guests’ guidance that we can formulate the best experience possible for our guests. We wish to thank you for the constructive comments and are looking into the possibility of implementing your suggestions.We look forward to your return in one of our 7 AX properties and remind you we can always be reached on the various social media platforms including our website and send our regards.Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Vincencia

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Le personnel est vraiment au petit soin, tout le monde est très gentil, investi dans son travail et de bon conseil !
Yöpyi 4 yötä marraskuussa 2023
L.Schembri vastasi 4.12.2023
Dear Vincencia,A big MERCI for the excellent review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

2/10 Hirveä

Michele

Yöpyi 3 yötä marraskuussa 2023
L.Schembri vastasi 14.11.2023
Dear Michele,We regret we may not have fulfilled your expectations.Guest feedback to us is very important, as it is only through our guests’ guidance that we can formulate the best experience possible for our guests.In your case, however there is no information. It is our preference to have the opportunity to talk to our guests while they are still in-house.We do hope that the island experience met your expectations and hope you will consider returning to one of our 7 AX Hotels. You may contact us on the various social media platforms including our website.Sincere regards.Ludgarda Schembri Manager – Online Reputation

6/10 OK

Jesper

Liikematkailija
Hyvää: Siisteys ja huoneen mukavuus
The Palace
Good and nice stay. Hotel rooms standard was clean but in so so condition. For the price we paid I walk stay again.
Yöpyi 1 yön marraskuussa 2023
L.Schembri vastasi 13.11.2023
Dear Jesper,We wish to extend our thanks for the feedback.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about value for money are appreciated. Of course, we are taking note of all your comments and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Angela Bridget

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We spent six nights at the AX Palace. Super hotel. Great location. Friendly, helpful staff. Excellent food options and sensibly priced. Loved the leisure facilities too. Would highly recommend.
Yöpyi 6 yötä marraskuussa 2023
L.Schembri vastasi 11.11.2023
Dear Angela Bridget,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the food and our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 Hyvä

Soenke

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 8 yötä lokakuussa 2023
L.Schembri vastasi 10.11.2023
Dear Soenke,We wish to extend our thanks for the encouraging rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 Hyvä

K

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
AX The Palace
Great stay at The Palace. The staff are exceptional, very well trained and went out of their way to ensure our stay was as good as it could have been. The food here is also of a very high standard. Surrounding area is very built up but The Palace is a calm oasis.
Yöpyi 4 yötä lokakuussa 2023
L.Schembri vastasi 30.10.2023
Dear K,We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the food and staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards,Ludgarda Schembri Manager – Online Reputation

10/10 Loistava

Scott

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Short break at the AX Palace
Lovely 6 nights at the Palace, great food on the Italian night too
Yöpyi 6 yötä lokakuussa 2023
L.Schembri vastasi 29.10.2023
Dear Scott,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the food are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation