Villa La Terrazza

maison couverte de plastique avec échafaudage sur les 4 faces pour ravalement ; impossible de se tenir sur la terrasse :la poussière tombe sur nous avec un bruit infernal de ponceuse, perceuse , marteau piqueur ; l'appartement est au 2éme sous sol : la cave de cette maison de maitre ; 120 m2 chauffé par un seul poele qui s'eteint toutes les 3 heures ; 3eme chambre dans couloir sans fenêtre ; ballon d'eau chaude insuffisant pour 6 personnes ; DU VOL pur et simple ; ARNAQUE, et tout cela avec la plus grande courtoisie ; mise en danger d'un locataire de 88 ans qui a grelotté durant 4 jours, respiré la poussière dégagée par les travaux ; c'est une HONTE d'autant que M.ANDREA trouve tout cela normal PUBLICITE MENSONGERE ; nous avons des photos ; nous pouvons porter plainte ; les photos que hôtel. com présente ne correspondent pas à la réalité ; les informations données par HOTEL.COM au moment de la reservation sont FAUSSES ; j'ai demandé de me donner le niveau auquel se trouvait cet appartement de 120m2 pour 6 personnes ; ils m'ont dit : le rez de chaussée ; nous devions accéder facilement et directement à la superbe terrasse panoramique, ce qui nous convenait pour nos ages ; c'était un MENSONGE , nous étions 2 étages en dessous de ce rez de chaussée :LA CAVE ; si nous sortions, nous avions dans les yeux toute la poussière des travaux de l'appartement au dessus du notre grand ouvert sur la cage d'escalier ; et une fois sortis, toute la poussière du ravalement sur la tête

What should have been a nice stay in a well located apartment was marred by poor communication and a lack of hospitality. Upon booking of the stay, we received an email to state our time of arrival. When we arrived the location was locked and no one to be found. Neighbors told us the owner wasn't around and did not answer our calls. Hotels.com as well as town tourist board could not get a hold of the owner with direct or alternate numbers for over an hour while our family waited outside the gate. Eventually the owner arrived and let us in without even an apology, just saying he didn't answer cause his phone was dead even though he knew we were coming. Outside of that memorial part of it I will list other positives and negatives. Positives: The place was awesomely located with a great view, the rooms were well decorated and the space was sufficient. Negatives: Besides what was listed above it had a smelly bathroom, partially empty pool that worried me with kids and construction on the apartment during the stay. All in all, I would say that we would not stay again as the price was not reflective of the hospitality and place, though I believe it could improve itself.

The most horrible experience i have had in my entire life. The location is great but the one man incharge of the property is a big liar and cheat. We booked 2 rooms only to go there and find out he gave our other room to someone else and asked us to just "manage". We were 10 with kids. He promised us he would refund our money and after months of asking him, he downright declined and went back on his words. I am suing him in Italian court. The bedroom he gave us had bedbugs. They bit my daughter every night. I told him and he said, "he cannot do anything anout that". He charged my cc without me signing anything. I called him for blankets everyday and he never gave any. Later he said, ibam the only one here. I have no one to run these errands. He told me he never feels cold himself so he had no clue why we needed blankets. He would promise one thing in the morning and fhe next day completely deny everything. Stay away from this property.