Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We rented a luxury condo. The price was excessive for what we received. There were several issues with the place (maintenance did come when we called, but it is disruptive to the vacation. The hot tub did not warm up. The company informed me that I would be able to sign the contract when I arrived, however they sent me the contract the day before I was checking in and already in Costa Rica so I could not print it. I explained this to them and they said it would be fine to sign in person, but that meant that I had to arrive earlier and therefore would miss out on one of our scheduled activities. I spent so much time on the phone with this company. Want a worry free vacation? This is not it. One would think that luxury also includes accommodating guests. For the price, there weren't a ton of amenities. Following my stay, I contacted the owner to share my concerns. He was nice, but had a lot of reasons for why the things were the way they were. He offered my 10% off my next stay, but that is not helpful to someone that doesn't travel to Costa Rica regularly. Additionally, we stayed at an amazing place in a different location that did not have all of the luxuries, but the service was impeccable. I would not book through this company again.